ITS Dispatch Reviews & Product Details

I think the price and ease of use of ITS Dispatch is phenomenal. The initial setup was very easy. Review collected by and hosted on G2.com.

I really wish the invoicing process could be laid out a bit differently. It would be better if we could minimize the amount of paper used when doing one large invoice to one customer. This is probably the number one complaint, even from customers, about invoicing directly through ITS Dispatch. Review collected by and hosted on G2.com.

Very user friendly to use. Also for what you get it is a very inexpensive option. Review collected by and hosted on G2.com.

Would be nice if it integrated with more software, for example your ELD. I would like to see additional viewing options on the load board side. Also there are some glitches on the expiries for drivers. If we fail to put in an expiration date (license/medical card) it will show the driver is green and good to go. Review collected by and hosted on G2.com.

I believe it provides more access to flatbed capacity. Review collected by and hosted on G2.com.

I think it does not have access to most other modes of equipment in a large capacity. Review collected by and hosted on G2.com.

We can make loads and manage invoicing and accounting, send confirmations. I like the features very much. Easy to use. Good customer support. Review collected by and hosted on G2.com.

Everything is good. I love to use it. Review collected by and hosted on G2.com.

It is user-friendly. It allows us to see the views of carriers on every load and every detail we need of the carrier. Review collected by and hosted on G2.com.

It has gotten less popular than it was back in the day. DAT has taken over more carriers. Review collected by and hosted on G2.com.

ITS Dispatch has all the features integrated from posting a load to processing it with the customer to billing and payment. My favorite is the load tracking portion and customer notification. You can send a macropoint link to the driver for tracking purposes and assign check functions so that your customer gets a notification when load is picked up, in transit and delivered. These functions make freight brokers job a lot better. Review collected by and hosted on G2.com.

When creating rate confirmations some fields are limited, I am not sure if this can be fixed but it would generally improve this software. Nowadays it is necessary to add more details so there should be an option for that requirement. Review collected by and hosted on G2.com.

Management of documents in setting up new carriers. Review collected by and hosted on G2.com.

ITS Dispatch does not integrate well with QuickBooks as advertised and informed. We have more than one "open service ticket" with ITS support, and they are several weeks old. Our sense is that they would rather support their own accounting application....which we would have considered had we had any idea the extra work our accounting person would have to put in. Other than having to replicate data entry because of system redundancies, our huge problem is ITS will randomly skip or drop files when exporting. Review collected by and hosted on G2.com.

I like that you can search for everything entered in the last. Review collected by and hosted on G2.com.

It takes forever to search through completed loads. Review collected by and hosted on G2.com.