--- title: ITC Cloud Reviews meta_title: 'ITC Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how ITC Cloud works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 20 scale: '5' date_modified: '2026-07-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # ITC Cloud Reviews **Vendor:** In-Telecom **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 20 ## About ITC Cloud As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy! ## ITC Cloud Pros & Cons **What users like:** - Users find ITC Cloud's **ease of use** exceptional, facilitating quick setup and intuitive navigation for all devices. (10 reviews) - Users value the **affordability** of ITC Cloud, making it a perfect choice for small to medium-sized enterprises. (5 reviews) - Users appreciate the **efficiency** of ITC Cloud, which enhances business operations both nationally and internationally. (5 reviews) - Users value the **reliability** of ITC Cloud, enabling seamless data tracking and consistent performance across locations. (5 reviews) - Users value the **flexibility of remote work** with ITC Cloud, enabling collaboration from anywhere on any device. (5 reviews) - Users appreciate the **convenience** of ITC Cloud, benefiting from easy access and efficient business solutions. (4 reviews) - Cost Efficiency (4 reviews) - Security (4 reviews) - Access Ease (3 reviews) - Cost-Effective (3 reviews) **What users dislike:** - Users often face **poor connectivity** issues, particularly on mobile devices in unreliable network conditions. (5 reviews) - Users express concerns over **security issues** such as data loss, theft, and vulnerabilities affecting their experience. (5 reviews) - Users note that the ITC Cloud can be **expensive** , necessitating careful monitoring to avoid additional billing costs. (4 reviews) - Users face notable **internet dependency issues** , which hinder performance, especially on mobile devices with unreliable connections. (4 reviews) - Users experience **connection issues** on poor networks, impacting functionality and usability, especially on mobile devices. (3 reviews) - Integration Issues (3 reviews) - Security Issues (3 reviews) - Technical Issues (3 reviews) - Access Issues (2 reviews) - Complex Processes (2 reviews) - [View ITC Cloud pricing details and edition comparison](https://www.g2.com/products/itc-cloud/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+08%3A39%3A28+-0500&secure%5Bsession_id%5D=c6e74748-255e-4b5d-9972-6b657583be29&secure%5Btoken%5D=2c49f33866be232289c79a9a9cae1267bfc62f76cda945f720ce8fc1113e6a40&format=llm_user) ## ITC Cloud Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Contacts** - Personalization - Information Locater - Record Prospect Data **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Access** - Browser Extension **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top ITC Cloud Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,541 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,356 reviews)