# ITAssist Reviews **Vendor:** Kore.ai **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 ## About ITAssist IT Assist is the next-gen virtual assistant powered by conversational AI that helps enterprises elevate their employee experience and satisfaction. It seamlessly integrates with your existing tech stack, leverages state-of-the-art no-code customization, and uses smart workflows to automate and deliver instant IT support anytime and anywhere on a multitude of channels with omnichannel messaging. Significant challenges face IT organizations today: 1. 40% of employees feel that their IT department and workplace technology experience is completely out of touch with their needs. 2. 65% of IT Help Desk teams report unsustainable levels of stress. Luckily, ITAssist is poised to help! IT Assist augments ServiceNow to transform IT Operations with conversational and generative AI by providing the following: 1. AI Assisted IT Self Service to provide instant, automated resolutions 2. AI IT Help Desk to streamline agent responses Net outcomes include: 1. Increased containment rates 2. Enhanced agent productivity 3. Higher employee satisfaction 4. Decreased handling time Features: 1. Password reset and unlock with self-service updates to credentials without the need for service desk calls. 2. Incident reporting with outage and downtime alerts, including application health check. Seamlessly orchestrate ITSM tools and IT service alerting to eliminate noise and ensure triaging. 3. Advanced ticketing triage and Generative AI powered knowledge summary enabling employees to self-serve more efficiently and effectively. 4. Hardware & software requests and approvals with automated workflows that eliminate bottlenecks and uncertainties. Reduce frustrations and help your employees stay productive. 5. Knowledge search helps your employees find the information they need without a manual scouring of large, enterprise repositories. 6. Out-of-the-box (OOTB) automations to facilitate end-to-end problem resolution for employees without ever needing to file a ticket. ## ITAssist Pros & Cons **What users like:** - Users value the **automation capabilities** of ITAssist, streamlining IT tasks and improving overall efficiency. (2 reviews) - Users find that ITAssist offers **time-saving solutions** by automating IT tasks, streamlining support processes effectively. (2 reviews) - Users value the **automated IT support** of ITAssist, which makes handling tasks faster and easier across multiple platforms. (1 reviews) - Users value the **enhanced visibility** ITAssist provides, streamlining communication and ensuring smooth employee engagement. (1 reviews) **What users dislike:** - Users feel the pricing is **exorbitant** , posing a challenge for small enterprises trying to utilize ITAssist effectively. (1 reviews) - Users experience **slow performance** with ITAssist, impacting efficiency and overall satisfaction with the product. (1 reviews) ## ITAssist Reviews ### 1. IT Support with AI **Rating:** 5.0/5.0 stars **Reviewed by:** Pratik p. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about ITAssist?** TAssist is a AI powered virtual assistant which designed to help with IT related tasks. It makes IT support faster and easier by automating common problems. It supports multiple platform like MSTeams, Slack or even email as well. **What do you dislike about ITAssist?** I have not found anything to dislike but sometime it provides inaccurate result. **What problems is ITAssist solving and how is that benefiting you?** ITAssist automates common tasks like password reset, unlock account and access requests. This reduces the workload for IT teams and provides faster resolution to the user. ### 2. AI-powered virtual assistant designed for business IT assistance and automates repetitive IT tasks. **Rating:** 5.0/5.0 stars **Reviewed by:** Raj Prakash S. | IT Manager, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2024 **What do you like best about ITAssist?** An AI-powered virtual assistant designed specifically for enterprise IT help. It reduces help desk workloads and enhances user experience by automating repetitive IT operations including hardware/software requests, incident reporting, and password resets. accessible via voice, chat, and other messaging apps, guaranteeing smooth employee engagement. enables effective issue resolution by offering sophisticated ticket triage and summarizing. **What do you dislike about ITAssist?** Small enterprises may find pricing exorbitant, and user performance **What problems is ITAssist solving and how is that benefiting you?** 1. Increase IT support processes. 2. lessens the workload of the IT staff. 3. Increases worker satisfaction by providing self-service choices - [View ITAssist pricing details and edition comparison](https://www.g2.com/products/itassist/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A39%3A53+-0500&secure%5Bsession_id%5D=e31a2057-d247-4a60-b791-e2a71e4ba563&secure%5Btoken%5D=96779b65f61f7e2701e7b831be26e1df29e894c31795b744bc1c5cb390e0b9bc&format=llm_user) ## ITAssist Features **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top ITAssist Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,309 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,930 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,492 reviews)