Intermapper Reviews & Product Details

Fortra’s Intermapper is built to give teams complete visibility into complex infrastructure, to resolve issues fast, and plan for the future with confidence. At its foundation, Intermapper is straightforward, easy-to-use network and server monitoring software that discovers devices, builds live network maps, monitors infrastructure health, and sends alerts when something goes wrong. Around that foundation are specialized products that allow organizations to go deeper when they need additional traffic, server, reporting, analytical, or forecasting capabilities. As today’s IT teams need answers to more than one question, Intermapper provides an end-to-end solution that allows them to see what’s happening, understand why, and plan what’s next: - Intermapper Network and Server Monitoring identifies what is happening and where within the system, enabling timely detection. - Intermapper Advanced Reporting provides visibility into service health, uptime, and impact for operational and executive teams. - Intermapper Flows Insight captures and realizes network traffic patterns and communication flows. - Intermapper Server Insight collects deep server, platform, workload, and source data to determine root causes. - Intermapper Foresight delivers forecasting, risk awareness, and capacity planning to anticipate future system needs. Visit intermapper.com to learn more, watch product demos, and download a free trial.

Seller

Fortra

Discussions

Intermapper Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Lacey Weber

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 84 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Intermapper Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Intermapper, and what problem is it built to solve?

Intermapper is used to monitor network devices and traffic through live visual maps, helping teams spot outages, understand network status, and troubleshoot where problems are occurring.

What languages does Intermapper support?

Intermapper supports 1 language: English.

What company sizes and industries is Intermapper the best fit for?

Intermapper’s strongest fit in reviewer-reported use is among mid-market and enterprise organizations, with education especially prominent alongside telecommunications and healthcare. Positive reviewer profiles cluster in these segments:

Company size: Mid-market and enterprise organizations.
Education: School districts and higher-education environments.
Network-focused industries: Telecommunications and healthcare organizations.

How long does it take to implement Intermapper across a team?

Teams often get Intermapper running in less than a day, though some implementations take longer depending on the environment and setup involved.

Time to go live	Relative frequency
Less than a day	Most common
Less than a month	Also frequently reported
One to three months	Less common

What customer support options does Intermapper provide, and how do users find the overall support experience?

Intermapper provides chat support. The support experience is mixed: users describe helpful, responsive assistance, while others have found responses inconsistent or not effective enough to resolve their issue.

What is the experience like for teams switching to Intermapper from another tool?

Moving to Intermapper from monitoring tools such as Nagios, SolarWinds, Icinga, and The Dude has been driven by a desire for clearer visual maps, simpler administration, and more stable or cost-effective monitoring. The transition can make network status easier to understand at a glance and bring server and network monitoring into a more unified workflow.

What features or capabilities could make Intermapper even more useful?

Intermapper could be more useful with improvements that reduce the effort of tailoring monitoring and make everyday management smoother. Commonly requested enhancements include:

Probes: Expand the ready-made probe library and make custom probe creation easier.
Interface and access: Modernize the user experience and improve access from mobile devices and the web.
Map and device management: Add more flexible map-design tools and bulk operations for configuring multiple devices.
Reporting and traffic analysis: Strengthen reporting, history, and NetFlow analysis.

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Chris K.

Systems Manager

Hospital & Health Care

Enterprise (> 1000 emp.)

11/14/2016

"Nice graphic overview of networks and hosts, good notifications, and flexible"

4/5

What do you like best about Intermapper?

IM is flexible - you can use as many or as few of its features as you like. While I only use a small subset, it works extremely well for those things I do with it. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Redrawing on window resize could be better - but then I'm running the client on a truly ancient machine ;-). Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

8/26/2016

"Convenient tool to use for network management and overview"

4.5/5

What do you like best about Intermapper?

The graphical user interface is easy to navigate and allows network administrators to maintain an organized map of their network infrastructure. It is especially helpful when used in conjunction with firewall applications and makes creation and maintenance of firewall access rules much simpler to do. The ability to monitor hosts and/or ports and receive alerts when issues are detected is also essential for services where uptime and availability is crucial. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The map-view interface is a bit limiting for large virtual networks with several VLANs and appears cluttered. At times, certain graphics may be missing and make it looks as if a map is incomplete, when in actual fact it is. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

The trial version of the product provides a good representation of the features and functions of the fully licensed version, which is a risk-free opportunity to observe the benefits of the software and determine if it's a suitable network management tool for a company or business to use. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

Intermapper is extremely useful when creating new VLANs as it allows administrators to view, graphically, relationships between different VLANs and maintains a detailed database of a company's network infrastructure, which is especially important in environments with many virtual networks. While it is a powerful tool to maintain and/or grow a company's network infrastructure, it is also beneficial for IT personnel that do not directly perform network administrative work; it provides a clean and easy-to-use platform to understand networking aspects and helps bridge the gap between various IT groups and a dedicated network team. Review collected by and hosted on G2.com.

Madhu Sudhan P.

Wireless Engineer

Wireless

Mid-Market (51-1000 emp.)

11/10/2016

"Intermapper Review"

4.5/5

What do you like best about Intermapper?

Software is stable, doesn't crash and most of all tech support is great. We get notified immediately if we lose connectivity, we don't have to rely on contractors' word or report to verify the unit being alive. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

We would really like if the product had more flexible pricing. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

6/19/2017

"Intermapper"

4/5

What do you like best about Intermapper?

That I have my network backbone totally monitored. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The learning curve is a little steep. I'm still working on it. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thanks so much for your review. It’s great that you’re monitoring your entire network backbone with Intermapper.

To help you get up to speed with Intermapper, I’d encourage you to check out our Intermapper Knowledge Base in the HelpSystems Community Portal, where you’ll find a variety of “how-to” resources. https://community.helpsystems.com/knowledge-base/intermapper/.

You can also interact with users and ask questions in the Intermapper forums: https://community.helpsystems.com/forums/intermapper/.

Also, our user guide can be found in the portal as well. And if you have specific questions, our technical team is always happy to assist. I hope that helps!

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/22/2017

"Great Program"

5/5

What do you like best about Intermapper?

Great to improve team’s productivity and helps us reduce errors in our business operations. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The website has a lot of information and can be hard to navigate. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thanks so much for the review! It’s great to hear Intermapper is helping you improve productivity and connectivity.

If you’re ever looking for something specific on the website and can’t find it, we do have team members on live chat who are happy to help.

Verified User in Computer Networking

Mid-Market (51-1000 emp.)

Originally submitted 11/10/2016

"Great Network and troubleshooting tool!"

5/5

What do you like best about Intermapper?

Intermapper mapping abilities are second to none! Ability to see live traffic on the maps is a huge time saver and provides a great insight into the network and what's going on where. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Some new versions have inconsistencies, but Intermapper support seems to be aware and are working on it. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/22/2017

"Solid network monitoring tool"

3.5/5

What do you like best about Intermapper?

Intermapper keeps a constant eye on identified network devices and notifies me immediately if they are not available. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Pricing structure for additional devices. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thank you so much for your review! I’m glad you’ve found Intermapper to be a solid network monitoring tool. We do aim to keep our pricing structure simple, so if you want to monitor additional devices, you simply pay the difference. Feel free to get in touch with your sales representative if you have specific questions or concerns.

James C.

Senior Network Engineer

Wireless

Mid-Market (51-1000 emp.)

11/14/2016

"Incredibly insightful"

5/5

What do you like best about Intermapper?

Real time monitoring of all our networks with alerts and notifications that can be customized. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

It would be helpful if there was a search feature when managing multiple servers. I would also like to see the licensing changed. Review collected by and hosted on G2.com.

Edward J.

Engineer

Telecommunications

Enterprise (> 1000 emp.)

11/10/2016

"Intermapper user for ages and ages"

5/5

What do you like best about Intermapper?

Intermapper is a tremendous tool that provides valuable network status at an entry level user skillset, and has deep capabilities for expansion and customization for the advanced users. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Export and printing of network maps could be improved Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

11/10/2016

"Very Intense Software"

5/5

What do you like best about Intermapper?

How you are able to customize the maps to your liking. You are also able to add many maps. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

It has a little learning curve, and the interface is not that user friendly for a novice. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

I would recommend this product to anyone who would want to be on top of the network outages they may face. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

Managing all of our sites and the network outages. We are able to see the problems faster. We are solving many problems on why we have outages from our ISPs. Review collected by and hosted on G2.com.