Intermapper Reviews & Product Details

Fortra’s Intermapper is built to give teams complete visibility into complex infrastructure, to resolve issues fast, and plan for the future with confidence. At its foundation, Intermapper is straightforward, easy-to-use network and server monitoring software that discovers devices, builds live network maps, monitors infrastructure health, and sends alerts when something goes wrong. Around that foundation are specialized products that allow organizations to go deeper when they need additional traffic, server, reporting, analytical, or forecasting capabilities. As today’s IT teams need answers to more than one question, Intermapper provides an end-to-end solution that allows them to see what’s happening, understand why, and plan what’s next: - Intermapper Network and Server Monitoring identifies what is happening and where within the system, enabling timely detection. - Intermapper Advanced Reporting provides visibility into service health, uptime, and impact for operational and executive teams. - Intermapper Flows Insight captures and realizes network traffic patterns and communication flows. - Intermapper Server Insight collects deep server, platform, workload, and source data to determine root causes. - Intermapper Foresight delivers forecasting, risk awareness, and capacity planning to anticipate future system needs. Visit intermapper.com to learn more, watch product demos, and download a free trial.

Seller

Fortra

Discussions

Intermapper Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Lacey Weber

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 84 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Intermapper Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Intermapper, and what problem is it built to solve?

Intermapper is used to monitor network devices and traffic through live visual maps, helping teams spot outages, understand network status, and troubleshoot where problems are occurring.

What languages does Intermapper support?

Intermapper supports 1 language: English.

What company sizes and industries is Intermapper the best fit for?

Intermapper’s strongest fit in reviewer-reported use is among mid-market and enterprise organizations, with education especially prominent alongside telecommunications and healthcare. Positive reviewer profiles cluster in these segments:

Company size: Mid-market and enterprise organizations.
Education: School districts and higher-education environments.
Network-focused industries: Telecommunications and healthcare organizations.

How long does it take to implement Intermapper across a team?

Teams often get Intermapper running in less than a day, though some implementations take longer depending on the environment and setup involved.

Time to go live	Relative frequency
Less than a day	Most common
Less than a month	Also frequently reported
One to three months	Less common

What customer support options does Intermapper provide, and how do users find the overall support experience?

Intermapper provides chat support. The support experience is mixed: users describe helpful, responsive assistance, while others have found responses inconsistent or not effective enough to resolve their issue.

What is the experience like for teams switching to Intermapper from another tool?

Moving to Intermapper from monitoring tools such as Nagios, SolarWinds, Icinga, and The Dude has been driven by a desire for clearer visual maps, simpler administration, and more stable or cost-effective monitoring. The transition can make network status easier to understand at a glance and bring server and network monitoring into a more unified workflow.

What features or capabilities could make Intermapper even more useful?

Intermapper could be more useful with improvements that reduce the effort of tailoring monitoring and make everyday management smoother. Commonly requested enhancements include:

Probes: Expand the ready-made probe library and make custom probe creation easier.
Interface and access: Modernize the user experience and improve access from mobile devices and the web.
Map and device management: Add more flexible map-design tools and bulk operations for configuring multiple devices.
Reporting and traffic analysis: Strengthen reporting, history, and NetFlow analysis.

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Verified User in Government Administration

Enterprise (> 1000 emp.)

11/10/2016

"Hello Intermapper My Old Friend"

4.5/5

What do you like best about Intermapper?

The Intermapper live maps are infinitely better than any static Visio diagram, they are dynamically updated and show the network topology as "it is" as opposed to how it was "designed". Intermapper is capable of displaying a large amount of information in an intuitive form on a small piece of screen real estate. In our office, it is often the centerpiece of design and planning conversations. Changes to the network are visible in 30 seconds resulting in fast trouble diagnosis. Additionally, the Flows component allows for layer 4 traffic identification to determine which machines and applications are consuming bandwidth. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

User permissions must be set per map, there is a way to group users but no way to group maps so if you have many users and many maps with different security needs it can be extremely difficult to keep the permissions straight. I wish there was a way to curve the lines... Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

Give it a try. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

This product aids in troubleshooting network issues quickly. Before the phone rings or a trouble ticket is created, our staff is alerted to any issue by Intermapper's notification, emails and/or text messages. In one glance Intermapper answers the first 10 questions that a network admin would ask when trouble arises. The Flows component is capable of generating easy to read PDF bandwidth reports that can be handed directly to management to drive decision making. Review collected by and hosted on G2.com.

Alfred T.

Sr. Network Engineer

Information Technology and Services

Enterprise (> 1000 emp.)

11/10/2016

"Intermapper is the first tool I deploy at every job I go into"

5/5

What do you like best about Intermapper?

Live graphical interface with WYSIWYG style live maps has saved me from updating dated VISIO diagrams. I can spot and resolve Layer 2 network problems using Intermapper at a much quicker pace than with any other tool I've used. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Intermapper has improved over the years. They've added a queriable database for SNMP data as well as Netflow. I wish they could add more features to the Netflow component so that you can query data in a more robust fashion. Review collected by and hosted on G2.com.

Dan G.

Director of Service Assurance and System Operations

Information Technology and Services

Enterprise (> 1000 emp.)

11/15/2016

"Good but needs to be more DevOps focused"

3/5

What do you like best about Intermapper?

Intermapper has come a long way, but its main feature IMHO are the maps. Although they are manually configured (realistically), they can be nice and are a much cheaper alternative to things like OpenView etc. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The pricing model is almost a deal killer in a large-scale production operations environment. Since you need to pay full-price for every new instance of the software, it makes testing/QA/deployment environments difficult to scale. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

Commit to spending some cash on multiple instances if you need any kind of development environment. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

It does a good job at visualization and we have it up on the SOC front wall. Customers like it a lot. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

6/19/2017

"Fairly easy to use."

3.5/5

What do you like best about Intermapper?

This program is fairly easy to use for anyone who would like a program with basic functionality. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Lacks more detailed functionality that a larger telco may desire. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thank you so much for your review. I’m glad to hear you’ve found Intermapper to be easy to use.

We always value feedback on what we can do to make Intermapper better. We do have many customers at telecommunications companies who use Intermapper, and if there are specific functions that would help you as a large telco provider, please do share that with us by contacting support.intermapper@helpsystems.com.

Benjamin K.

Senior Network Analyst

Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

11/17/2016

"Great program for monitoring server uptime"

4.5/5

What do you like best about Intermapper?

The software is easy to setup and configure for automatic alerts. The Flows add-in for InterMapper is great for digging into traffic. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

It took me a while to configure the smtp relay, but most of the issue was on my end. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

It is hard to go wrong with Intermapper. You get great value for the price of the software, and support has been responsive when needed. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

We know when we have server outages or network issues before it is reported by users. This has helped greatly on systems that don't get accessed often and keeps our users downtime to a minimum. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

6/22/2017

"Could not live without this product!"

5/5

What do you like best about Intermapper?

Ability to customize maps and monitoring, very stable performance. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The browser map is great, but wish the back-end wasn't based on Java. Also, hard on website to add capacity on-the-fly. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thank you so much for your positive review. We have a lot of customers in the education space. I’m so happy to hear that Intermapper has been your tool of choice for network monitoring in school settings.

If you haven’t already, you can let our support team know some of your concerns so we can continue to improve Intermapper. Just email us at support.intermapper@helpsystems.com.

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

6/22/2017

"It's ok I guess"

1.5/5

What do you like best about Intermapper?

It is not too expensive and the support team is ok. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Feel like I'm using windows 95 in 2017. The user experience could be improve a lot. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thank you for your honest review. We appreciate your feedback on the user experience. Our goal is to improve the user experience on an ongoing basis, and we are committed to making enhancements in this area in future releases.

Ryan S.

IT Operations Manager

Information Technology and Services

Mid-Market (51-1000 emp.)

11/10/2016

"Good product, and good customer service."

3.5/5

What do you like best about Intermapper?

For those that want service monitoring, but don't want to deal with nagios, or zabbix, this is definitely a good product. Also has probes that neither of those other options have. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Cost. The feeling that I when I request features they never seem to get implemented. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

If you're looking to start service monitoring, I would suggest starting with a free product, unless you know you want a GUI to do all your management. We've been using Intermapper for years, and the cost of switching at this time is just too high. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

Service availability monitoring. Review collected by and hosted on G2.com.

Verified User in Internet

Mid-Market (51-1000 emp.)

12/13/2016

"Awesome Network Monitoring Utility"

5/5

What do you like best about Intermapper?

Ease of Use and It's so precise!

One of our folk suggested intermapper, and we were tried it, and It helped us to find the cause for network issue. It's an awesome network utility and every company must have it.

I strongly recommend this product.

Thanks, Bommuraj Paramaraj Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

I think, The pricing is negative side! apart from that, everything is great.

I personally love this product. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

One of our folk suggested intermapper, and we were tried it, and It helped us to find the cause for network issue. It's an awesome network utility and every company must have it.

I strongly recommend this product.

Thanks, Bommuraj Paramaraj Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

We had serious network issue and consistent outage, and We could NOT find the cause for the issue as our network stack is complex. We were using couple of traditional motioning frameworks, But NO use with that. Intermapper helped us to find the cause for network issue. Review collected by and hosted on G2.com.

Verified User in Internet

Mid-Market (51-1000 emp.)

6/22/2017

"would recommend this product"

3.5/5

What do you like best about Intermapper?

I like the interface traffic statistics on the intermapper. it's very useful. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

I find the interface was too confusing at first. when I was introduced to it however and played around , it's easier. we're still in process of adding devices and refining it however. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thanks so much for your review, and being willing to recommend Intermapper to your friends and colleagues.

If you have any specific questions about how to use Intermapper, make sure to check out our Knowledge Base, where you’ll find how-to content, forums, and our user and developer guides. Our support team is also happy to help.