Intermapper Reviews & Product Details

Fortra’s Intermapper is built to give teams complete visibility into complex infrastructure, to resolve issues fast, and plan for the future with confidence. At its foundation, Intermapper is straightforward, easy-to-use network and server monitoring software that discovers devices, builds live network maps, monitors infrastructure health, and sends alerts when something goes wrong. Around that foundation are specialized products that allow organizations to go deeper when they need additional traffic, server, reporting, analytical, or forecasting capabilities. As today’s IT teams need answers to more than one question, Intermapper provides an end-to-end solution that allows them to see what’s happening, understand why, and plan what’s next: - Intermapper Network and Server Monitoring identifies what is happening and where within the system, enabling timely detection. - Intermapper Advanced Reporting provides visibility into service health, uptime, and impact for operational and executive teams. - Intermapper Flows Insight captures and realizes network traffic patterns and communication flows. - Intermapper Server Insight collects deep server, platform, workload, and source data to determine root causes. - Intermapper Foresight delivers forecasting, risk awareness, and capacity planning to anticipate future system needs. Visit intermapper.com to learn more, watch product demos, and download a free trial.

Seller

Fortra

Discussions

Intermapper Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Lacey Weber

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 84 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Intermapper Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Intermapper, and what problem is it built to solve?

Intermapper is used to monitor network devices and traffic through live visual maps, helping teams spot outages, understand network status, and troubleshoot where problems are occurring.

What languages does Intermapper support?

Intermapper supports 1 language: English.

What company sizes and industries is Intermapper the best fit for?

Intermapper’s strongest fit in reviewer-reported use is among mid-market and enterprise organizations, with education especially prominent alongside telecommunications and healthcare. Positive reviewer profiles cluster in these segments:

Company size: Mid-market and enterprise organizations.
Education: School districts and higher-education environments.
Network-focused industries: Telecommunications and healthcare organizations.

How long does it take to implement Intermapper across a team?

Teams often get Intermapper running in less than a day, though some implementations take longer depending on the environment and setup involved.

Time to go live	Relative frequency
Less than a day	Most common
Less than a month	Also frequently reported
One to three months	Less common

What customer support options does Intermapper provide, and how do users find the overall support experience?

Intermapper provides chat support. The support experience is mixed: users describe helpful, responsive assistance, while others have found responses inconsistent or not effective enough to resolve their issue.

What is the experience like for teams switching to Intermapper from another tool?

Moving to Intermapper from monitoring tools such as Nagios, SolarWinds, Icinga, and The Dude has been driven by a desire for clearer visual maps, simpler administration, and more stable or cost-effective monitoring. The transition can make network status easier to understand at a glance and bring server and network monitoring into a more unified workflow.

What features or capabilities could make Intermapper even more useful?

Intermapper could be more useful with improvements that reduce the effort of tailoring monitoring and make everyday management smoother. Commonly requested enhancements include:

Probes: Expand the ready-made probe library and make custom probe creation easier.
Interface and access: Modernize the user experience and improve access from mobile devices and the web.
Map and device management: Add more flexible map-design tools and bulk operations for configuring multiple devices.
Reporting and traffic analysis: Strengthen reporting, history, and NetFlow analysis.

G2 reviews are authentic and verified.

Here's how.

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

6/22/2017

"Fantastic Network Monitoring Product"

4/5

What do you like best about Intermapper?

Exceptional monitoring product that uses a variety of probe types such as SNMP and WMI to monitor devices on the network. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Not every device has a probe available in which case you will need to create a custom probe which can be very difficult if you know nothing about how the Intermapper probes work Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thank you so much for your review! It’s great to hear Intermapper is helping you respond more proactively to network events.

We will be releasing a new probes library soon where you can find and download probes from other Intermapper users. We hope this will make it easier to find the probe you need, and create new ones as well.

Geoff B.

Network Analyst

Utilities

Mid-Market (51-1000 emp.)

11/17/2016

"Intermapper is the main tool I use for looking at the network and managing my routers and switches."

5/5

What do you like best about Intermapper?

I like the ability to set up a double click action on devices. That way I can log right in to routers and switches with Putty or open a webpage for a UPS or RDP to a server. I also like the charts. I use them to look at bandwidth utilization on WAN links over time. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

I'm not crazy about flows as they just show you top N. I also can't always find a probe to monitor SNMP on certain devices. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

Great tool for managing your network. Just get it. It's reasonably priced too! Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

I get a quick and dirty view of problem devices on the network. I can spot these devices and fix them many times before the users even notice. I can also use the charts to prove that I might need more bandwidth at certain locations. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Enterprise (> 1000 emp.)

6/22/2017

"Good product"

3.5/5

What do you like best about Intermapper?

Network monitoring is really good and simple to setup. Ability to create new "probes" in pretty much any language and add them into the application. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

User interface is very out dated. The HTML it generates is also a bit outdated and it doesn't always render properly (refreshing the page usually solves this). Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

I’m glad you’ve found Intermapper easy to set up and are benefitting from the ability to create your own probes. In terms of the user interface, we are working on it and are committed to making ongoing updates here. Thank you so much for your feedback.

Dan P.

Network Engineer

Building Materials

Enterprise (> 1000 emp.)

6/19/2017

"Nice Product"

4/5

What do you like best about Intermapper?

We don't use Intermapper for its traditional use. We simply have it monitor our sites for up/down/slow. It works well for this. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

There could be more options for how it will be displayed and more icons that will change color depending on status. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Hi Dan. It’s great to hear that Intermapper is working well for you. Thank you so much for your review.

With mapping, you do have the option to upload icons of your choosing. As long as you follow the format of the files we allow per our product documentation, they should change color just like the ones built-in to the product. If you have other suggestions on what you’d like to see with display and icon options, please do contact our support team at support.intermapper@helpsystems.com.

Gary H.

Network Administrator

Computer Networking

Mid-Market (51-1000 emp.)

6/19/2017

"Intermapper - I rely on it for constant network status"

5/5

What do you like best about Intermapper?

I like best the notifications I receive via email for network conditions that may need my attention. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

What I dislike most is having to manually update changes in my network infrastructure. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Hi Gary. Thank you for leaving a review! I’m happy to hear that Intermapper is helping you maintain business continuity and resolve problems more quickly.

In terms of configuration changes, we’re really not a network configuration management tool and don’t offer the ability to push out configuration changes to your network through Intermapper. Let us know if that’s not what you’re talking about here, and we can try to help.

Verified User in Higher Education

Enterprise (> 1000 emp.)

Originally submitted 6/20/2017

"Intermapper review"

3.5/5

What do you like best about Intermapper?

Ability to see node up/downs at a glance. I also like the right click helper apps when doing simple trouble shooting. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

It is a bit clunky when setting up new sites. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thank you so much for your review. If you have more feedback on what specifically you’ve found to be clunky, please get in touch with our support team at support.intermapper@helpsystems.com, and they can help you out.

Mike B.

Technical Operations Manager

Small-Business (50 or fewer emp.)

11/28/2016

"Great Network Management Software"

5/5

What do you like best about Intermapper?

Its visual, just load it on a PC and monitor your entire network visually. Or get it setup to email you if something goes wrong. You can customize your alerts to up/down or by CPU. Memory, or Network usage and you set the warning points. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Not much to dislike, sometimes it can have problems that an update fixes but thats the same with any software. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

You can configure it to fit your needs. I like the alerts I get day and night so I don't have to monitor my servers any other way. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

I can view my network traffic and health by just looking at it visually. Review collected by and hosted on G2.com.

Verified User in Internet

Enterprise (> 1000 emp.)

6/19/2017

Business partner of the seller or seller's competitor, not included in G2 scores.

"Fantastic, affordable tool, a little bit behind in user interface"

5/5

What do you like best about Intermapper?

It works! Reports, Flows and L2 are great modules. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Not "enterprise" GUI, modules sometimes seem to be different applications (aren't they?), maps are disconnected from each other. Eventual failures in layer 2 discovery and several in Mac OS client. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thank you so much for your review! It’s great to hear that you would recommend Intermapper to friends and colleagues. We are continually working to update and enhance Intermapper, and we do appreciate your feedback on areas you want us to improve. If you have any specific issues you’d like help with, you can always contact our support team at support.intermapper@helpsystems.com .

Kevin M.

IT Systems Team Lead

Entertainment

Mid-Market (51-1000 emp.)

11/14/2016

"Network IT professional who uses intermapper"

3/5

What do you like best about Intermapper?

The live network views, the map shows these dots and will change colors based on link usage. It is a great way to get a visual overview of your whole network and performance pain points. It uses SNMP which is great and easy to setup. It is also quick to setup and work with - all very WYSIWYG editing. It does support servers but feel its biggest strength is networking gear Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

It has an older interface and lacks support for more advanced monitoring like PowerShell checks. The remote console can be hard to work with so most of the editing to the maps should be done on the server itself which can be hard if you have multiple admins. Also by default it does not have a great historical report or graph. We ended up using another monitoring software to keep track of the server performance and use Intermapper mainly for network awareness Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

If you have a large network and wish to get a great wall board type map with live instant feedback then this is your product but in terms of a 100% total monitoring package for servers and web apps then this is probably not what you are looking for. The network monitoring that it does do is amazing and worth the price Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

Identifying network pain points and servers up time Review collected by and hosted on G2.com.

Kevin B.

Network Engineer

Computer Networking

Enterprise (> 1000 emp.)

11/17/2016

"Intermapper Network Monitoring - cheap effective way to monitor your entire network with SNMP"

5/5

What do you like best about Intermapper?

I am able to monitor my entire enterprise network...over 650 switches and routers effectively. Have different MIB traps that allow me to see many different aspects of the environment. Many mib coders are writing new traps for different equipment so there is something available for newer platforms. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

I am unable to monitor the Link connections itself. I would like to be able to monitor different traffic on a link between switches, but have yet to find a Mib that will allow me to do so. Review collected by and hosted on G2.com.