Intermapper Reviews & Product Details

Fortra’s Intermapper is built to give teams complete visibility into complex infrastructure, to resolve issues fast, and plan for the future with confidence. At its foundation, Intermapper is straightforward, easy-to-use network and server monitoring software that discovers devices, builds live network maps, monitors infrastructure health, and sends alerts when something goes wrong. Around that foundation are specialized products that allow organizations to go deeper when they need additional traffic, server, reporting, analytical, or forecasting capabilities. As today’s IT teams need answers to more than one question, Intermapper provides an end-to-end solution that allows them to see what’s happening, understand why, and plan what’s next: - Intermapper Network and Server Monitoring identifies what is happening and where within the system, enabling timely detection. - Intermapper Advanced Reporting provides visibility into service health, uptime, and impact for operational and executive teams. - Intermapper Flows Insight captures and realizes network traffic patterns and communication flows. - Intermapper Server Insight collects deep server, platform, workload, and source data to determine root causes. - Intermapper Foresight delivers forecasting, risk awareness, and capacity planning to anticipate future system needs. Visit intermapper.com to learn more, watch product demos, and download a free trial.

Seller

Fortra

Discussions

Intermapper Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Lacey Weber

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 84 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Intermapper Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Intermapper, and what problem is it built to solve?

Intermapper is used to monitor network devices and traffic through live visual maps, helping teams spot outages, understand network status, and troubleshoot where problems are occurring.

What languages does Intermapper support?

Intermapper supports 1 language: English.

What company sizes and industries is Intermapper the best fit for?

Intermapper’s strongest fit in reviewer-reported use is among mid-market and enterprise organizations, with education especially prominent alongside telecommunications and healthcare. Positive reviewer profiles cluster in these segments:

Company size: Mid-market and enterprise organizations.
Education: School districts and higher-education environments.
Network-focused industries: Telecommunications and healthcare organizations.

How long does it take to implement Intermapper across a team?

Teams often get Intermapper running in less than a day, though some implementations take longer depending on the environment and setup involved.

Time to go live	Relative frequency
Less than a day	Most common
Less than a month	Also frequently reported
One to three months	Less common

What customer support options does Intermapper provide, and how do users find the overall support experience?

Intermapper provides chat support. The support experience is mixed: users describe helpful, responsive assistance, while others have found responses inconsistent or not effective enough to resolve their issue.

What is the experience like for teams switching to Intermapper from another tool?

Moving to Intermapper from monitoring tools such as Nagios, SolarWinds, Icinga, and The Dude has been driven by a desire for clearer visual maps, simpler administration, and more stable or cost-effective monitoring. The transition can make network status easier to understand at a glance and bring server and network monitoring into a more unified workflow.

What features or capabilities could make Intermapper even more useful?

Intermapper could be more useful with improvements that reduce the effort of tailoring monitoring and make everyday management smoother. Commonly requested enhancements include:

Probes: Expand the ready-made probe library and make custom probe creation easier.
Interface and access: Modernize the user experience and improve access from mobile devices and the web.
Map and device management: Add more flexible map-design tools and bulk operations for configuring multiple devices.
Reporting and traffic analysis: Strengthen reporting, history, and NetFlow analysis.

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Gopi H.

Information Technology Specialist

Computer Networking

Mid-Market (51-1000 emp.)

6/23/2017

"Excellent Tool"

4.5/5

What do you like best about Intermapper?

Very useful in monitoring network with minimum effort. Packaged with a variety of probes including ping and SNMP among others. It displays the status of devices and servers in the network giving realtime feedback. It supports alarms for devices that have 'disappeared' from network and you can receive alerts via email or script execution. It can also be configured to display graphs of performance data which can help in identifying trends on your network. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

This product is useful for my particular needs and is quite effective as is being used. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thank you so much for your review, Gopi. I’m so glad to hear Intermapper is helping you identify and solve problems in real time. We appreciate your business!

Jeremy K.

Network Administrator

Higher Education

Enterprise (> 1000 emp.)

6/19/2017

"The good and the bad"

4/5

What do you like best about Intermapper?

Intermapper is a really handy and useful product. You can monitor just about anything connected to the network, and it's very intuitive to get basic maps set up. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

We've had trouble getting netflows to work properly and support kind of dropped the ball with helping us. Also, the documentation of Intermapper can be lacking at times. Getting basic things set up is simple and easy, but getting deeper into probes, linking maps, and working with devices can be confusing. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thanks for leaving us a review. I’m glad you’re finding value in the visibility Intermapper gives you.

I’m sorry to hear you’ve had issues configuring NetFlow. If you are still having trouble, you can re-connect with our support team at support.intermapper@helpsystems.com.

Please do let us know if there are any particular topics you would like additional documentation on as well.

Verified User in Banking

Enterprise (> 1000 emp.)

6/22/2017

"Intermapper for best topology representation of client network"

2.5/5

What do you like best about Intermapper?

Alarm indications on node icons and traffic flow between the nodes. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

When we add the subnet for larger network, the topology builds in such a way that we are unable to design it properly and it consumes more our time in re-arranging it. We have around 35K devices of our client but we dint find the best way to represent all this using intermapper! also it would be great if you can provide us the dashboard kind of templates it will be easy for us to choose the best suits for our client. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Hi, and thank you so much for your helpful review.

To allow for more controlled scans, recent releases do give you the ability to just scan a specific IP and bring in devices one subset at a time. We encourage you to try this, as it does make scans faster and easier to control.

We don’t have templates in the traditional sense of the word, but if the infrastructure and devices are similar, you can duplicate maps and just update the IP addresses so another client can make use of them.

Phil M.

Director

Telecommunications

Enterprise (> 1000 emp.)

6/22/2017

"Ease of use"

4.5/5

What do you like best about Intermapper?

Super easy to use and map out your network in a Layer 2 format, showing live flows on a map is an incredible monitoring tool. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Max number of interfaces it can poll on a switch Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thank you so much for your review! It’s great that you’ve simplified monitoring for your operations team with Intermapper.

In terms of interface polling, we are working to ensure that the product can fully support all interface types. Intermapper 6 does give you the ability to monitor interfaces and set up alerts for their performance as well. If you have more concerns here, please get in touch with our support team, and they can help.

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

6/22/2017

"Pretty good but still clunky..."

3.5/5

What do you like best about Intermapper?

I like being able to visually display maps and networks in a way that can be presented on a TV or large format display. Also being able to write custom probes which utilize bash or any other common language to evaluate server and software health. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The interface is quite click intensive and can be quite troublesome in its behaviour. Sometimes one cannot be 100% sure if the notifications will be sent correctly or as they are expected. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thank you so much for your thoughtful review and feedback. We hear a lot of customers who like to present their maps on a large display—I’m glad you’ve found value in that.

We continually update the interface to give users the best experience possible. If you have more suggestions, you can always share them with our support team at support.intermapper@helpsystems.com.

Verified User in Automotive

Enterprise (> 1000 emp.)

Originally submitted 11/10/2016

"Multipurpose Tool"

4/5

What do you like best about Intermapper?

It has many probes from a wide variety of manufacturers. Both the client and the server can be installed on a wide variety of operating systems. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

In some versions of the software the server app consumed many resources. I'd like it would have application for mobile devices. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thank you so much for your review. I’m glad you’ve had a positive experience with our team, and found Intermapper to be an easy-to-use tool.

In terms of the resource issues you’ve mentioned, we’ve looked to address the resource issues in our latest version of the software. This should be resolved.

We don’t have a mobile application at this time, but you can view maps on a mobile web browser.

Thank you for your feedback!

Verified User in Education Management

Enterprise (> 1000 emp.)

6/19/2017

"Essential birds-eye view of IT infrastructure and services."

4.5/5

What do you like best about Intermapper?

I love the ability to nest maps inside of other maps. We love having the organization-wide panel up, so we can see across-the-board where we have issues, both new and acknowledged-but-unresolved alike. We can then drill down into nested maps to get more details. Also like that the maps have flexibility. We have maps for sites and their hardware / infrastructure, but then also have service maps so we can tell if an application is impacted. Also the probes are very flexible. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The netFlow component of Intermapper isn't as refined as some of its competitors. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thank you so much for your review and willingness to recommend Intermapper! I’m happy to hear you’re getting the visibility you need from your Intermapper maps.

We’re continuously improving Intermapper Flows for better NetFlow analysis. If you have specific suggestions on what you would like to see, please feel free to share your feedback at support.intermapper@helpsystems.com.

We really appreciate your business!

Anton N.

Senior Systems Administrator

Telecommunications

Small-Business (50 or fewer emp.)

6/22/2017

"Intermapper is a customizable monitoring solution"

3.5/5

What do you like best about Intermapper?

Ability to display items on a map, customization alarm levels, and custom probes. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

There is no mobile client and the interface has some issues when clicking multiple notifier boxes. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Hi Anton. Thanks for your review. I’m glad you’ve made use of probes to monitor your IT infrastructure 24/7.

You are correct that we don’t have a mobile application at this time, but you can view your maps on a mobile web browser.

We are working to improve the user interface. If you have more specific suggestions on the ways you would like to see it improved, please share that with our support team. Thanks again.

Bill G.

Director of Information Technology

Information Technology and Services

Mid-Market (51-1000 emp.)

11/10/2016

"Intermapper provides great insight"

4/5

What do you like best about Intermapper?

Intermapper is very easy to set up with a clean user interface, It allows you to set up probe groups so you can monitor the same device for multiple things: WMI disk size, SNMP response, http traffic, etc. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Sometimes setting up the same settings for multiple devices can be tedious. Once you're finished, it's easy to maintain, but that initial setup is a lot of work. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

I think bulk operations would make Intermapper a lot better. For example, if I want to set up the same type of probe with the same credentials on ten different devices, that can be a lot of work. Having the ability to roll that out with a bulk operation would make life a lot easier. The way we back up the database is also a little clunky. I think a backup utility that would allow us to back up everything we need into one zip file would be great. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

We were tired of finding out that a site was down or that we were running low on disk space after an issue was reported from an end-user. Now we can be proactive with issues and we know about them before they turn into something significant. It has decreased our downtime because we catch the potential issue before it becomes one. Review collected by and hosted on G2.com.

Seth B.

IT Help Desk Team Lead

Mid-Market (51-1000 emp.)

11/14/2016

"Intermapper for Network Monitoring"

4/5

What do you like best about Intermapper?

We use InterMapper to monitor our internal network. I love that it sends me alerts when there is a switch or network down. The Network "Flows" licence is awesome as well to see traffic flow when trying to troubleshoot a network issue. I also like that you can have a bunch of different maps. I have 5-8 different maps that I monitor. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

I know this seems silly but the graphics kind of look like they are from the 80's which does not make it super visually appealing. Also, it is kind of cumbersome to deal with licensing as sometimes you have to deal with customer support to get some licenses switched to different users. Review collected by and hosted on G2.com.