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Intermapper

By Fortra

4.3 out of 5 stars

How would you rate your experience with Intermapper?

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Intermapper Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

Intermapper Media

Intermapper Demo - Map Your Network Automatically
Autodiscover your entire network (or a specific IP range) in just minutes. Customize the look and feel of your live diagram, and schedule regular device detection so you always have an up-to-date view of your network.
Intermapper Demo - Monitor in Real Time
Keep tabs on all your most important IP-enabled devices and always see the network's status now, not 30 minute ago.
Intermapper Demo - Get the Alerts You Want
Get the alerts you want, when you want them. Choose from text, email, sound, and more so you never miss a critical network event.
Intermapper Demo - Plan for Future Capacity Needs
As your network grows, analyze trends and ensure you always have the bandwidth to support your network activity.
Intermapper Demo - Make Network Management Easy
You're always one step away from the insights you need. Drill down into historic data, view reports, and update alert settings, all from an intuitive, user-friendly interface.
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Intermapper Reviews (84)

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Reviews

Intermapper Reviews (84)

View 1 Video Reviews
4.3
84 reviews

Pros & Cons

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Verified User in Hospital & Health Care
AH
Enterprise (> 1000 emp.)
"Best product to map and monitor your network in real time."
What do you like best about Intermapper?

Maps your network easily. Shows real time network traffic. Provides alerts. Can link maps together. Can use Intermapper Client or Web Gui. Used by other Education systems like Cenic. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Needs other add-ons like, Graphing like Cacti, Weathermap function like with Cacti, Being able to export maps to Visio, Cisco Configuration backup tool like with Solarwinds or Netbrain Review collected by and hosted on G2.com.

Ned F.
NF
Senior Principal Engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
"Venerable product is still the best in class"
What do you like best about Intermapper?

The ease of constructing maps was and is Intermapper's best feature. I've been using Intermapper since the original Dartware release, and this has always been the reason I've stuck with it.

The new release I just upgraded retains a high degree of compatibility with older versions, but adds important new capabilities like probe groups the original didn't have. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

First, I'm content with the functionality Intermapper provides in regards to defining networks, arranging maps, and so on. I haven't gotten deep enough into defining custom probes or creating elaborate charts to comment on that yet.

That said, it would be cool if the map arrangement facilities were extended to provide some automatic alignment facilities in the style of Omnigraffle or Visio.

There are a couple of glitches I'd like to see addressed. One is that sometimes the Insert menu is grayed out when it should not be. (Yes, I know about the read/write toggle and no, that's not it.)

Another, more serious issue is that sometimes editing probe settings either crashes my VNC sessions or the whole Mac OS X server (in the kernel_task). Now, I realize that this is not Intermapper's fault - there's no way an application should be able to crash the windowing system - but realistically, Apple is unlikely to fix this so it would sure be helpful if Intermapper could avoid doing whatever causes this. Review collected by and hosted on G2.com.

Raymond K.
RK
Member of Board Of Directors & Supervisor of Technical Operations
Education Management
Mid-Market (51-1000 emp.)
"Review of Intermapper Monitoring software"
What do you like best about Intermapper?

Intermapper is a great easy to use monitoring tool that allows us the user to effectively monitor any size network. Great notification feature with various options for delaying or modifying how outages and critical devices get reported.

Inetermapper also has very good charting options that allow you to chart single and multiple interfaces on a chart. Again ample options for customization. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

A challenge when using Intermapper is it a bit cumbersome creating customized charts. For some reason when moving/combining multiple interfaces onto one chart it refuses to move. Sometimes finding the proper probe for some devices is also challenging. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Hi Raymond. Thank you so much for your review. It’s awesome to hear that you’re benefitting from Intermapper’s flexible monitoring, as well as the option to share access with multiple users.

We’ll soon be revamping our user-contributed probes library, which should make it easier for you to find the probes you need and create your own.

I’m sorry to hear you’re having trouble creating customized charts. You should be able to easily drag multiple data charts into one chart. Try changing the prefix/scale of the graph to make it smaller. The data may be there; it just may not be large enough to show. If you’re still having issues, our support team is happy to help.

Jim C.
JC
Director of IT
Mid-Market (51-1000 emp.)
"Long time user"
What do you like best about Intermapper?

Very quick and easy to setup a map of your network. The first time you let InterMapper automatically discover your network, it is quite breathtaking. There is no other software package that can do this a well as InterMapper. The historical data on your network is stored very efficiently, you can quickly reference uptime on devices as well as bandwidth usage and other specifics on your server/router/switch use. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

If you don't want to use the map view, the list view is kind of clunky. But why use the list view? Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Hi Jim. Thank you so much for your thoughtful review. I’m glad you’ve found the maps valuable. And I love hearing that you’re publicly displaying your maps for others in the organization to see.

As far as the list view goes, any time you want to make mass updates to your maps, the list view would be the way to do that. It gives you options if you want to make changes to probes, thresholds, policies, etc., on a mass scale, and you can sort by the specific criteria you’re interested in. It’s pretty straightforward. If there’s any other criteria you would like to be able to sort by in that view, you can contact our support team at support.intermapper@helpsystems.com.

Thanks again for reviewing Intermapper!

Verified User in Higher Education
AH
Enterprise (> 1000 emp.)
"Made for networking not help desk "
What do you like best about Intermapper?

I like the status windows and how it can be configured for almost anything. Monitoring PC's and printers on it. There are lots of windows packages with lots of useful data. Also like how the maps can make it clear where things are for new help desk staff. like how I can integrate it with other software. The online help is very responsive, however not always the most useful. Some are great and will work with you until the issue is fully solved. Where as others will just send a generic reply and leave you never to be heard from again. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Dislike how much we need to configure ourselves. Feel like there should be a little more control built in so that the monitoring us more useful .I.e wake over LAN. If it can't read while asleep whats the point. I do wish the standard status window was a little more appealing. As if this was to be left open in at the front of a help desk it would be a little nicer to show more than a grey box. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thank you for your thoughtful review! It’s great to hear positive feedback on your experience with Intermapper, especially with teaching new help desk staff where things are located.

We are making updates to the status window and look forward to sharing those with you in upcoming releases.

Intermapper’s focus is infrastructure monitoring, while Wake-on-LAN is more of a troubleshooting tool. If you want to troubleshoot potential issues with Intermapper, you can create a helper application that launches from within the map. You’ll find more information about how to do this in the user guide.

Our support team strives to answer questions in a timely manner, so I’m sorry to hear you haven’t always been happy with the level of support you’ve received. If you have any outstanding, please do get in touch with our support team directly so we can help you resolve them.

Verified User in Education Management
AE
Enterprise (> 1000 emp.)
"Intermapper - Was great, worried about its future"
What do you like best about Intermapper?

I like it's small footprint and the fact that, when it works, it's our go-to product for troubleshooting our network. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The current builds of Intermapper, 6.0 and up, have been nothing but buggy and I have spent hours trying to get it back to a functional level.

Once tech support told me roll things back, I was able to find the hidden interface options that never really existed in previous builds.

The new company running intermapper have been adding features that we don't really need and it's been impacting our systems management. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thanks for leaving an honest review. I’m sorry to hear you’ve had trouble and that recent releases haven’t met your needs. We’re constantly working to improve Intermapper. If you have unresolved support issues, please do contact support if you haven’t already done so at support.intermapper@helpsystems.com.

Paul L.
PL
Sr. Network Eng
Broadcast Media
Mid-Market (51-1000 emp.)
"Long term happy customer"
What do you like best about Intermapper?

Our businesses have grown-up around Intermapper, and its features have kept pace. You can quickly and easily set-up powerful monitoring of networks and systems -- using both polling and trapping. You can make it as simple or as detailed as you want. There are many out-of-the-box probes and you can create your own as well. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

I wish that more Intermapper users would contribute their home-made probes and icons to the community. I think that others could benefit from their ideas and work. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Hi Paul. Thanks for being a long-term customer! It’s great to hear you’ve stayed with Intermapper as your business has grown over the years.

We agree that the ability to share probes is a huge benefit for the Intermapper community. Actually, we plan to launch a newly-designed probes library this year that will make it easier to find the probe you need, as well as submit a probe for others to use. Stay tuned.

Verified User in Government Administration
AG
Enterprise (> 1000 emp.)
"Its our main Alerting and Network Monitoring System"
What do you like best about Intermapper?

We like that we are able to build different maps and have live views of our critical networks & systems, providing real time alerts. We like the helpers that allow us to quickly access systems using our 3rd party tools. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

We wish it was easier to add more useful details to the alerts about the system when there are issues so that the tech who receives the alerts can be quickly dispatched. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thank you for your kind review. I’m so glad you are successfully monitoring your network with Intermapper.

We appreciate your feedback about alerts. If you wish to add more details about a specific alert for your technicians, you do have the ability to add free-form text within the notifier text field. You can also drag-and-drop smart tags to automatically pull in whatever information you want to see in the alert to help technicians resolve issues more efficiently. If you have questions, our user guide is a good resource.

Verified User in Telecommunications
CT
Mid-Market (51-1000 emp.)
"Excelent proactive tool to monitor and prevent issues."
What do you like best about Intermapper?

The feature of have the intermapper server software installed in any currently used operating system like macos, linux and windows. The feature of have a "live" map of the network representing the use (and probably abuse in some cases) of the subnets or port of critical servers or services in the company (LAN and WAN wise). The feature to create different maps to represent different areas of the company communications (be that as networks, servers, cameras, internet, etc.) and to establish permission to allow who and what can be seen by users. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

One of the main features we loved is to "see" live traffic in the maps, but this feature is no possible to see in the web server map published site. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Thank you for your review! I’m happy to hear that you’d recommend Intermapper to others, and that you’re mapping different equipment and areas of your network.

With your comment about live traffic, the web version is a more static version of the map, so that’s why it doesn’t contain live traffic. We can look at it as a possible enhancement request if it’s something that would be valuable to have, though.

Jeff V.
JV
Cisco Engineer
Computer Software
Enterprise (> 1000 emp.)
"Intermapper is the best network/system monitoring product for the money."
What do you like best about Intermapper?

InterMapper has wonderful flexibility and along with unmatched capability. I've never found anything that I couldn't do with InterMapper so far. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The automatic network detection and scanning functionality isn't great, although it has improved significantly over the last few releases. The java underneath the client has issues sometimes if your screen layout changes. Review collected by and hosted on G2.com.

Response from Product Marketing of Intermapper

Hi Jeff. We love hearing reviews like this. It’s great that you’re taking advantage of Intermapper’s flexibility with mapping and alerting.

We continue to make product enhancements to improve the quality of our scanning and user experience. Please do let us know if there are specific issues you’re having that we can help resolve.

Thanks so much for your review!

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

Average Discount

6%

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Intermapper Features
Performance Monitoring
Alerting
Multi-Network Capability
Performance Baseline
Data Visualization
Path Analysis
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Intermapper
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