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Intermapper Reviews & Product Details

A Key Part of Fortra (the new face of HelpSystems) Intermapper is proud to be part of Fortra’s comprehensive cybersecurity portfolio. Fortra simplifies today’s complex cybersecurity landscape by bringing complementary products together to solve problems in innovative ways. These integrated, scalable solutions address the fast-changing challenges you face in safeguarding your organization. With the help of the powerful protection from Intermapper and others, Fortra is your relentless ally, here for you every step of the way throughout your cybersecurity journey.

Seller

Fortra

Languages Supported

English

Product Description

Intermapper is a user-friendly tool that helps IT professionals map and monitor their networks in real time. Find and fix performance issues before users are impacted with auto-discovery, Layer 2 mapping, custom alerts, and more.

Overview by

Lacey Weber

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

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Top-Rated Alternatives

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Intermapper Media

Intermapper Demo - Map Your Network Automatically

Autodiscover your entire network (or a specific IP range) in just minutes. Customize the look and feel of your live diagram, and schedule regular device detection so you always have an up-to-date view of your network.

Keep tabs on all your most important IP-enabled devices and always see the network's status now, not 30 minute ago.

Intermapper Demo - Get the Alerts You Want

Get the alerts you want, when you want them. Choose from text, email, sound, and more so you never miss a critical network event.

Intermapper Demo - Plan for Future Capacity Needs

As your network grows, analyze trends and ensure you always have the bandwidth to support your network activity.

Intermapper Demo - Make Network Management Easy

You're always one step away from the insights you need. Drill down into historic data, view reports, and update alert settings, all from an intuitive, user-friendly interface.

Intermapper Reviews (84)

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Michael G.

Mid-Market (51-1000 emp.)

12/13/2019

"A great combination of simplicity and utility"

4/5

What do you like best about Intermapper?

The ability to develop custom probes and add our own scripted actions to handle alerts. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The FreeBSD version was discontinued some time ago so we're limited to running InterMapper on a dedicated Linux, Windows, or MacOS system. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

Like any monitoring system you need an internal team to own it. Expect initial implementation to require operations, networking, and developer involvement since Intermapper can (and should) be used to monitor services/equipment under each of those groups.

If your environment contains any Windows equipment deploying Intermapper on a windows server is a must so you can take advantage of WMI. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

Intermapper is our primary internal monitoring system: We monitor and track everything from network traffic to application health using it.

The visibility it provides into our environment is simple enough for Tier 1 support to use when troubleshooting issues, and the level of detail available as you navigate deeper is equally useful for the operations and development teams.

We have also developed an extensive set of automation hooks using Intermapper's "script" alerting target which allow Intermapper to act as a supervising system in a self-healing environment by giving it limited SSH access to other systems. Review collected by and hosted on G2.com.

Tim H.

Mid-Market (51-1000 emp.)

12/12/2019

"Easy to Use, Nice Graphical Interface, Could Use Some Modernization"

4.5/5

What do you like best about Intermapper?

Intermapper is very easy to use, is responsive, and it's easy to write new SNMP-based probes. The graphical interface makes it easy to see and understand how different network components connect to each other. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

No Android/IOS app. Making changes to many devices at once is more complicated than it should be. It would be nice to have an Alerts template for each probe type, or for each map. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

The web interface is a bit limited, so you'll want to use the client/server model. Luckily, the licensing is fairly reasonable. We run it on a Linux server, with Windows IM Remote clients. Be sure to provision lots of disk space for chart data, as unless you implement data retention standards, chart data can eat a LOT of disk space.

The markup language for creating probes is pretty simple. Read the Developer guide, download the community examples, and open them with a text editor. Pretty easy. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

We used The Dude before switching from Intermapper, and this is MUCH better and more stable. The ability to view/create graphs in real time is great, and Intermapper Reports gives us the ability to do availability reports. As a WISP, we are constantly adding new technology to our network, and it's easy to create new Probes to talk to those devices. Review collected by and hosted on G2.com.

Omar C.

Assistant Director IT Customer Care

Small-Business (50 or fewer emp.)

10/21/2020

"Intermapper"

3/5

What do you like best about Intermapper?

Easy to use and their FAQ and support is accessible Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Trial version is only a few days. Would like to have it for longer. Review collected by and hosted on G2.com.

Response from Ashley Raak of Intermapper

edit

Thank you for taking the time to review Intermapper and your response regarding our product trial. The trial is 30 days, which is standard for the industry. However, if you need more time, please contact our support team on https://community.helpsystems.com/. We’d also love to speak with you about product enhancement requests or other issues.

Regards,

Ashley from HelpSystems

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

12/11/2019

"Could not imagine managing a network without it."

5/5

What do you like best about Intermapper?

I had used Intermapper for several years while working on a federal contract. After accepting a new job and finding they did not have the software, my first recommendation to my new Director of IT was to purchase it. After 4 years of using it, the team does not know how they managed using only a competitors alerting tools. There is no substitution for having a visual real-time representation of my network status... and its pretty impressive having hundreds of nodes spread out over multiple maps in our operations center. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

We use Intermapper remote clients on 4 different workstations. Making changes on one work station does not always update the same on all screens which sometimes requires that all the clients be closed and reopened to determine which map is correct. Review collected by and hosted on G2.com.

Dan K.

Mid-Market (51-1000 emp.)

12/11/2019

"InterMapper is great, but not perfect."

5/5

What do you like best about Intermapper?

I really enjoy the automated mapping provided by Intermapper, creating automatic network diagrams is very helpful and very awesome. The interface is also quite functional, if not pretty. I felt I was able to navigate and use the product as needed without a whole lot of learning or Googling. I was happy with the resource usage on our server for what we gained as well. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

I personally feel that the monitoring aspect of Intermapper felt a little flakey. Sometimes, my sensors would show a device as unreachable when it was in fact still reachable. Accuracy is the prime requirement for monitoring and it let me not to trust the sensors very much. If they can get monitoring to a point where it feels as robust as its competitors in this price range, they may have a top tier product on their hands. I will definitely be keeping an eye on this product for future updates. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

If monitoring is your primary objective, you might want to consider the alternatives. If your goal is primarily documentation, visualization, and mapping, Intermapper is a great product. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

We are trying to solve both our diagramming/documentation issues as well as monitor the state of our devices. The diagramming aspect is great, but the monitoring portion could use a little bit of work to be more reliable. Review collected by and hosted on G2.com.

Pat S.

Small-Business (50 or fewer emp.)

12/18/2019

"Intermapper rocks!"

5/5

What do you like best about Intermapper?

Easy to use and full-featured. Offers in-depth view of our network devices. Several options to alert us of problems. Wide range of SNMP probes that help get detailed information about devices. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Development seems to have slowed since Dartware sold the product to HelpSystems. Still no provision for IM RemoteAccess on IOS and the web interface is limited. Review collected by and hosted on G2.com.

BK S.

Mid-Market (51-1000 emp.)

12/18/2019

"One glance for status"

5/5

What do you like best about Intermapper?

I can see my complete network of schools and data closets at one glance. There is no guessing as to whether the network is functioning or not. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

I could do without all the noises. I do have them muted. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

A must have if you are responsible for monitoring your network. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

Utilizing Intermapper gives me the ability to manage my network real-time and get technicians involved instantly when potential trouble comes up. It is also handy to have the access available through the web interface for mobile device access when I am out of the office. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Enterprise (> 1000 emp.)

12/18/2019

"Excellent Network Monitoring Tool"

5/5

What do you like best about Intermapper?

Desktop application is cross platform, and easy to use. Alerts let us know when problems arise. Centralized location for ALL of our network monitoring. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

It can be a bit difficult to setup new devices with the appropriate probes. Organizing Maps can be difficult. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

12/11/2019

"Intermapper - Always Great!"

5/5

What do you like best about Intermapper?

I have been using Intermapper for many, many years. It does exactly what I need it to do, and I can rely on it to keep me abreast of network outages. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Interface could use a refresh, starting to look older. Review collected by and hosted on G2.com.

Verified User in Internet

Small-Business (50 or fewer emp.)

1/28/2019

"delivers but buggy and terrible license schema"

3/5

What do you like best about Intermapper?

Mac based software, easy to use UX to add objects to monitor, etc. Elaborate probes and good alerting functionality. The visuals of maps really help you identify where there are issues on the network, with the colors doing most of the talking. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Outdated product, has not been refreshed in years, no smartphone apps, difficult to use web interface, old bugs that the company is taking years to fix or ignores and worse of all, an archaic licensing system that is linked to some unknown HW MAC IDs, which if they change or if you need a new laptop, you have to send an email and wait to get a new license key. No self serve license management or online license check. Really outdated and annoying, especially when you need it most.

Also, you have to do your own probes, even for super popular brands. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

Trial it inside out, know that this is a mature product, but because of it, it's also not evolving and being refreshed. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

Monitoring the network and identifying where there are real-time or chronic issues. Review collected by and hosted on G2.com.