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Intermapper Reviews & Product Details

A Key Part of Fortra (the new face of HelpSystems) Intermapper is proud to be part of Fortra’s comprehensive cybersecurity portfolio. Fortra simplifies today’s complex cybersecurity landscape by bringing complementary products together to solve problems in innovative ways. These integrated, scalable solutions address the fast-changing challenges you face in safeguarding your organization. With the help of the powerful protection from Intermapper and others, Fortra is your relentless ally, here for you every step of the way throughout your cybersecurity journey.

Seller

Fortra

Languages Supported

English

Product Description

Intermapper is a user-friendly tool that helps IT professionals map and monitor their networks in real time. Find and fix performance issues before users are impacted with auto-discovery, Layer 2 mapping, custom alerts, and more.

Overview by

Lacey Weber

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

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Top-Rated Alternatives

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Intermapper Media

Intermapper Demo - Map Your Network Automatically

Autodiscover your entire network (or a specific IP range) in just minutes. Customize the look and feel of your live diagram, and schedule regular device detection so you always have an up-to-date view of your network.

Keep tabs on all your most important IP-enabled devices and always see the network's status now, not 30 minute ago.

Intermapper Demo - Get the Alerts You Want

Get the alerts you want, when you want them. Choose from text, email, sound, and more so you never miss a critical network event.

Intermapper Demo - Plan for Future Capacity Needs

As your network grows, analyze trends and ensure you always have the bandwidth to support your network activity.

Intermapper Demo - Make Network Management Easy

You're always one step away from the insights you need. Drill down into historic data, view reports, and update alert settings, all from an intuitive, user-friendly interface.

Intermapper Reviews (84)

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Carlos T.

Network Specialist

Mid-Market (51-1000 emp.)

11/20/2020

"InterMapper, a robust and reliable tool."

4.5/5

What do you like best about Intermapper?

The fact that we don't have to wait for a phone call to let us know a network segment or server went down. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The aging, older Graphical User Interface. Review collected by and hosted on G2.com.

jamie M.

Mid-Market (51-1000 emp.)

10/22/2020

"InterMapper Incredible Maps"

5/5

What do you like best about Intermapper?

From the time we deployed InterMapper into our network. We are now InterMapper alert before clients login tickets of outages. To us this tool has been an amazing SNMP networking invention. The Maps and the live alerts are simply amazing Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

I would like to see a more versatile way of designing maps. I think the current setup is limited. I would also like to see when access to Intermapper can be availed from any location without the need for a separate license. I say this because we have a geographical wide network and we are highly mobile and would love to hire Intermapper from wherever we go Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

It a wonderful networking monitoring tool and I make it a point to arrange a meet up with whoever shows interest for a work through Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

I run a wide area network. I have displayed Intermapper maps on several screens depending on the role role of the equipment. so I have switches maps, wireless access point maps etc. This helps have a real time view of everything that is happening on the network. any downtime is immediately alerted through telegram on the IT teams phones. Review collected by and hosted on G2.com.

Response from Ashley Raak of Intermapper

edit

Thank you for the 5-star review! We're glad you're enjoying Intermapper. I wanted to suggest our Quick Start Guide - there's a video on customizing maps and a section on how to personalize a map: https://www.helpsystems.com/landing/intermapper-quick-start-guide. Or please contact support on https://community.helpsystems.com/ so that we can help you. We’d also love to speak with you about product enhancement requests or other issues.

Regards,

Ashley from HelpSystems

Verified User in Computer & Network Security

Enterprise (> 1000 emp.)

7/13/2021

"Intermapper is a Great Network Monitoring Tool"

5/5

What do you like best about Intermapper?

The ability to push scripts to multiple devices across the network is one of Intermapper's most potent tools. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Sometimes the probes can be sensitive and report false positives. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

I thoroughly recommend Intermapper. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

Troubleshooting is more efficient with Intermapper. Automatic network mapping, monitoring, robust management, intelligent alerting, and capacity planning are some of Intermapper's realized benefits. Review collected by and hosted on G2.com.

David M.

Teacher

Mid-Market (51-1000 emp.)

4/15/2021

"Easy to setup, easy to use"

5/5

What do you like best about Intermapper?

Ease of setup. Mostly visual interface. Customizable map very useful for showing topology as well as up/down. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

No web interface (to be more accurate, web interface isn't as capable as client software). Review collected by and hosted on G2.com.

Giuseppe G.

Mid-Market (51-1000 emp.)

5/17/2021

"My experience with Intermapper from Helpsystems"

5/5

What do you like best about Intermapper?

It was very easy to draw my maps and start monitoring all main devices which fall under my responsability Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

It is somentimes not all that easy to configure some specific monitoring detail but in a very short time I managed to set them Review collected by and hosted on G2.com.

Scott V.

Departmental Information Systems Analyst III

Enterprise (> 1000 emp.)

2/2/2021

"Love Intermapper"

5/5

What do you like best about Intermapper?

Graphical view of network. I like being able to see the device relationships. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The lack of probes for the equipment I use. I don't have time to develop probes. Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

6/3/2021

"Excellent tool - straightforward to set up"

5/5

What do you like best about Intermapper?

Straightforward initial setup, very reliable, valuable alerting. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

No substantial dislikes - anything negative I have experienced has been climbing the learning curve to refine the alerts. Review collected by and hosted on G2.com.

Matt F.

Enterprise (> 1000 emp.)

12/11/2019

"Superb functionality for a shockingly low price"

5/5

What do you like best about Intermapper?

The ease of use, the ability to rapidly develop maps and add devices, and then refine those maps over time as your own knowledge of what you need to know changes over time. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The instability of the Remote Access client. It crashes out every few weeks. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

Run the IM server product on your VMware cluster, and then scatter IM Remote stations around your organization, with your key employees. The key to successful use of network monitoring is NOT to know what's wrong, but to know what's NORMAL. Having IM available and running at all times gives your team awareness as to what "normal" is...so they'll have a better sense of what's *not normal*...and investigate before a the problem really takes hold. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

Beyond simple "up time"...IM helps me plan and forecast network utilization. It shows me when I need to purchase more bandwidth, and do so in an appropriate way to conserve costs while preserving the user experience. It also shows when network equipment needs upgrading, because I can trace CPU utilization and so forth. I've been an IM customer for 20 years now, and I can't imaging doing my job without it. Review collected by and hosted on G2.com.

Verified User in Education Management

Enterprise (> 1000 emp.)

11/17/2020

"Best Network Visualization and Monitoring Tool"

5/5

What do you like best about Intermapper?

I like Intermapper's ability to visually map your network. It monitors many aspects of a network's health in an easy to read format. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The interface is feature rich so there are a lot of options to work with. Usually the defaults are fine though. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

10/20/2020

"Useful, but some features need work"

2.5/5

What do you like best about Intermapper?

The most helpful feature is the ability to highlight multiple devices at once. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The language used to create probes is very difficult to use. Even after using Intermapper for years, I still have difficulty with it, and it's hard to configure it to minimize false positives. Review collected by and hosted on G2.com.

Response from Ashley Raak of Intermapper

edit

Thank you for taking the time to review Intermapper. I shared your concerns with our support team. I also wanted to suggest our Quick Start Guide - there's a video on creating customized probes as well as a technical guide on how to create and troubleshoot probes: https://www.helpsystems.com/product-lines/intermapper/quickstart/probes. Or please contact support on https://community.helpsystems.com/ so that we can help you. We’d also love to speak with you about product enhancement requests or other issues.

Regards,

Ashley from HelpSystems