Intermapper Reviews & Product Details

Fortra’s Intermapper is built to give teams complete visibility into complex infrastructure, to resolve issues fast, and plan for the future with confidence. At its foundation, Intermapper is straightforward, easy-to-use network and server monitoring software that discovers devices, builds live network maps, monitors infrastructure health, and sends alerts when something goes wrong. Around that foundation are specialized products that allow organizations to go deeper when they need additional traffic, server, reporting, analytical, or forecasting capabilities. As today’s IT teams need answers to more than one question, Intermapper provides an end-to-end solution that allows them to see what’s happening, understand why, and plan what’s next: - Intermapper Network and Server Monitoring identifies what is happening and where within the system, enabling timely detection. - Intermapper Advanced Reporting provides visibility into service health, uptime, and impact for operational and executive teams. - Intermapper Flows Insight captures and realizes network traffic patterns and communication flows. - Intermapper Server Insight collects deep server, platform, workload, and source data to determine root causes. - Intermapper Foresight delivers forecasting, risk awareness, and capacity planning to anticipate future system needs. Visit intermapper.com to learn more, watch product demos, and download a free trial.

Seller

Fortra

Discussions

Intermapper Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Lacey Weber

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 84 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Intermapper Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Intermapper, and what problem is it built to solve?

Intermapper is used to monitor network devices and traffic through live visual maps, helping teams spot outages, understand network status, and troubleshoot where problems are occurring.

What languages does Intermapper support?

Intermapper supports 1 language: English.

What company sizes and industries is Intermapper the best fit for?

Intermapper’s strongest fit in reviewer-reported use is among mid-market and enterprise organizations, with education especially prominent alongside telecommunications and healthcare. Positive reviewer profiles cluster in these segments:

Company size: Mid-market and enterprise organizations.
Education: School districts and higher-education environments.
Network-focused industries: Telecommunications and healthcare organizations.

How long does it take to implement Intermapper across a team?

Teams often get Intermapper running in less than a day, though some implementations take longer depending on the environment and setup involved.

Time to go live	Relative frequency
Less than a day	Most common
Less than a month	Also frequently reported
One to three months	Less common

What customer support options does Intermapper provide, and how do users find the overall support experience?

Intermapper provides chat support. The support experience is mixed: users describe helpful, responsive assistance, while others have found responses inconsistent or not effective enough to resolve their issue.

What is the experience like for teams switching to Intermapper from another tool?

Moving to Intermapper from monitoring tools such as Nagios, SolarWinds, Icinga, and The Dude has been driven by a desire for clearer visual maps, simpler administration, and more stable or cost-effective monitoring. The transition can make network status easier to understand at a glance and bring server and network monitoring into a more unified workflow.

What features or capabilities could make Intermapper even more useful?

Intermapper could be more useful with improvements that reduce the effort of tailoring monitoring and make everyday management smoother. Commonly requested enhancements include:

Probes: Expand the ready-made probe library and make custom probe creation easier.
Interface and access: Modernize the user experience and improve access from mobile devices and the web.
Map and device management: Add more flexible map-design tools and bulk operations for configuring multiple devices.
Reporting and traffic analysis: Strengthen reporting, history, and NetFlow analysis.

G2 reviews are authentic and verified.

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Carlos T.

Network Specialist

Mid-Market (51-1000 emp.)

Originally submitted 11/20/2020

"InterMapper, a robust and reliable tool."

4.5/5

What do you like best about Intermapper?

The fact that we don't have to wait for a phone call to let us know a network segment or server went down. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The aging, older Graphical User Interface. Review collected by and hosted on G2.com.

jamie M.

Mid-Market (51-1000 emp.)

10/22/2020

"InterMapper Incredible Maps"

5/5

What do you like best about Intermapper?

From the time we deployed InterMapper into our network. We are now InterMapper alert before clients login tickets of outages. To us this tool has been an amazing SNMP networking invention. The Maps and the live alerts are simply amazing Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

I would like to see a more versatile way of designing maps. I think the current setup is limited. I would also like to see when access to Intermapper can be availed from any location without the need for a separate license. I say this because we have a geographical wide network and we are highly mobile and would love to hire Intermapper from wherever we go Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

It a wonderful networking monitoring tool and I make it a point to arrange a meet up with whoever shows interest for a work through Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

I run a wide area network. I have displayed Intermapper maps on several screens depending on the role role of the equipment. so I have switches maps, wireless access point maps etc. This helps have a real time view of everything that is happening on the network. any downtime is immediately alerted through telegram on the IT teams phones. Review collected by and hosted on G2.com.

Response from Ashley Raak of Intermapper

Thank you for the 5-star review! We're glad you're enjoying Intermapper. I wanted to suggest our Quick Start Guide - there's a video on customizing maps and a section on how to personalize a map: https://www.helpsystems.com/landing/intermapper-quick-start-guide. Or please contact support on https://community.helpsystems.com/ so that we can help you. We’d also love to speak with you about product enhancement requests or other issues.

Regards,

Ashley from HelpSystems

Verified User in Computer & Network Security

Enterprise (> 1000 emp.)

7/13/2021

"Intermapper is a Great Network Monitoring Tool"

5/5

What do you like best about Intermapper?

The ability to push scripts to multiple devices across the network is one of Intermapper's most potent tools. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

Sometimes the probes can be sensitive and report false positives. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

I thoroughly recommend Intermapper. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

Troubleshooting is more efficient with Intermapper. Automatic network mapping, monitoring, robust management, intelligent alerting, and capacity planning are some of Intermapper's realized benefits. Review collected by and hosted on G2.com.

David M.

Teacher

Mid-Market (51-1000 emp.)

4/15/2021

"Easy to setup, easy to use"

5/5

What do you like best about Intermapper?

Ease of setup. Mostly visual interface. Customizable map very useful for showing topology as well as up/down. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

No web interface (to be more accurate, web interface isn't as capable as client software). Review collected by and hosted on G2.com.

Giuseppe G.

Mid-Market (51-1000 emp.)

5/17/2021

"My experience with Intermapper from Helpsystems"

5/5

What do you like best about Intermapper?

It was very easy to draw my maps and start monitoring all main devices which fall under my responsibility Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

It is sometimes not all that easy to configure some specific monitoring detail but in a very short time I managed to set them Review collected by and hosted on G2.com.

Scott V.

Departmental Information Systems Analyst III

Enterprise (> 1000 emp.)

2/2/2021

"Love Intermapper"

5/5

What do you like best about Intermapper?

Graphical view of network. I like being able to see the device relationships. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The lack of probes for the equipment I use. I don't have time to develop probes. Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

6/3/2021

"Excellent tool - straightforward to set up"

5/5

What do you like best about Intermapper?

Straightforward initial setup, very reliable, valuable alerting. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

No substantial dislikes - anything negative I have experienced has been climbing the learning curve to refine the alerts. Review collected by and hosted on G2.com.

Matt F.

Enterprise (> 1000 emp.)

Originally submitted 12/11/2019

"Superb functionality for a shockingly low price"

5/5

What do you like best about Intermapper?

The ease of use, the ability to rapidly develop maps and add devices, and then refine those maps over time as your own knowledge of what you need to know changes over time. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The instability of the Remote Access client. It crashes out every few weeks. Review collected by and hosted on G2.com.

Recommendations to others considering Intermapper:

Run the IM server product on your VMware cluster, and then scatter IM Remote stations around your organization, with your key employees. The key to successful use of network monitoring is NOT to know what's wrong, but to know what's NORMAL. Having IM available and running at all times gives your team awareness as to what "normal" is...so they'll have a better sense of what's *not normal*...and investigate before a the problem really takes hold. Review collected by and hosted on G2.com.

What problems is Intermapper solving and how is that benefiting you?

Beyond simple "up time"...IM helps me plan and forecast network utilization. It shows me when I need to purchase more bandwidth, and do so in an appropriate way to conserve costs while preserving the user experience. It also shows when network equipment needs upgrading, because I can trace CPU utilization and so forth. I've been an IM customer for 20 years now, and I can't imagine doing my job without it. Review collected by and hosted on G2.com.

Verified User in Education Management

Enterprise (> 1000 emp.)

11/17/2020

"Best Network Visualization and Monitoring Tool"

5/5

What do you like best about Intermapper?

I like Intermapper's ability to visually map your network. It monitors many aspects of a network's health in an easy to read format. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The interface is feature rich so there are a lot of options to work with. Usually the defaults are fine though. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

10/20/2020

"Useful, but some features need work"

2.5/5

What do you like best about Intermapper?

The most helpful feature is the ability to highlight multiple devices at once. Review collected by and hosted on G2.com.

What do you dislike about Intermapper?

The language used to create probes is very difficult to use. Even after using Intermapper for years, I still have difficulty with it, and it's hard to configure it to minimize false positives. Review collected by and hosted on G2.com.

Response from Ashley Raak of Intermapper

Thank you for taking the time to review Intermapper. I shared your concerns with our support team. I also wanted to suggest our Quick Start Guide - there's a video on creating customized probes as well as a technical guide on how to create and troubleshoot probes: https://www.helpsystems.com/product-lines/intermapper/quickstart/probes. Or please contact support on https://community.helpsystems.com/ so that we can help you. We’d also love to speak with you about product enhancement requests or other issues.

Regards,

Ashley from HelpSystems