I like that Innago is a free tool that helps with my budget and lets me advertise for new tenants, customize applications, run background checks, collect money, and direct deposits to different accounts. I can do a lot in one place, including processing new tenants and homeowners, collecting funds and information, sharing information with them, and handling day-to-day maintenance and meetings. I also think Innago will be more flexible than the restrictive software I’m switching from, though I’m still learning how it works. Review collected by and hosted on G2.com.

I’m still learning Innago, and some features are hard to use. The instructions and explanations could be clearer, and I'd like a dedicated person to help. When I work on weekends, there’s no help, and the online assistance isn’t very knowledgeable; some issues need a person to fix them. I’m also not sure why the same application appears twice under different spellings. I thought Innago could help renters with their deposits, but it doesn’t, and I’d also like it to check homeowners’ or renters’ insurance. I don’t know yet what the reporting capabilities look like. Review collected by and hosted on G2.com.

The software is simple to use and easy to manage. I like being able to keep track of my properties, and setting everything up with my tenants was straightforward. The overall process feels very simple, and there are a lot of features in the program that come in handy. Customer support even reached out to me proactively and walked me through everything, just to make sure I knew how to use all the tools. I use it daily. Integrating everything with other software was easy, and bringing my tenants and properties into the system was a breeze. Review collected by and hosted on G2.com.

I have not come across any challenges yet. Review collected by and hosted on G2.com.

I use Innago mostly for rental applications / credit & background checks and I love that you can customize fields and containers and request certain things. Makes my life easier not having to accept another company's application then asking for photos of Driver's License, pets, paystubs, etc. Review collected by and hosted on G2.com.

I don't like that when I forward an application to a property owner that I also have to include everything else other than the application as a separate file (credit, background, paystubs, photos, etc.). It would be nice if I could forward one thing and they would receive it all. Review collected by and hosted on G2.com.

I’m a smaller landlord managing just a few properties at a time, so finding something affordable, easy to use, and efficient was really important to me. A lot of property management platforms seem geared toward large companies with dozens of units, but Innago has been the perfect fit for someone like me. Review collected by and hosted on G2.com.

The mobile app could have a few more features/functionality, but overall, I don't have any complaints. Review collected by and hosted on G2.com.

The best thing about Innago for me is the "one-stop-shopping." That is, instead of my semi-organized record keeping system, Innago keeps my rental business organized for me. Previously I recorded and deposited rent checks, and then my daughter took over when we moved out of state. Now all of that is automatic! Innago handles the checks, and keeps me informed by email of any late payments, etc. Previously maintenance issues were also a bit haphazard. I'd get a text or email and respond. Then when tax time came, I'd pull out the receipts and try to make sense of them. It was messy and tedious. But now I use Innago as the central resource, where tenants make "formal" requests, which compels me to formally respond, keeping track of expenses for individual properties in a timely manner in Innago's expense module. I am truly enjoying having one consistent, reliable place for almost all rental matters to be handled. Yes, I could continue keeping records with my own spreadsheets etc. But Innago makes it more professional, not just for me but also the tenants. And it's pretty easy to use. Lastly, we're just a mom-and-pop landlord and tenants have our address, phone number and email addresses. But Innago offers the ability to be anonymous, where tenants don't need to know any of that. I'm realizing that anonymity can be important for multiple reasons.

We only have 6 rental units (3 duplexes) so Innago more than handles the job, so that most of the time I hardly give the rentals a thought. I have had a couple of questions and was reasonably pleased with Customer support which seems to be staffed with courteous, friendly, and knowledgeable people. Review collected by and hosted on G2.com.

I've only been using Innago for about 9 months so any criticisms I have may be due to my inexperience. But I sometimes have a difficult time finding certain information. It's all there, but not always intuitive to my way of thinking. For example, when I think about rentals, I tend to think in terms of the Tenant and their corresponding property as the focal point. For example, if a tenant Mary is due for a rent increase, and I want to comment on a maintenance request that Mary opened, and I need to issue an invoice for something Mary broke that I fixed, I'd expect to go to Mary's Tenant page and take care of all of that AT ONE SPOT clicking on various links as needed. But Innago does not really think of the tenant as the focal point. Instead, to increase Mary's rent I need to go to the "Lease and Files" page, setup a filter to select Mary, and then make the change, Then I'd need to go to the "Maintenance" page, setup a filter to select Mary, and then make the change, And then go to the "Income" page, setup a filter to select Mary, and create the invoice. It is tedious to always have to go to separate pages and every time need to setup a filter to select the tenant you want. I think it would be an improvement for us tenant-centric thinkers to simply be able go to the page of a specific tenant, and have tabs or something where you can take care of everything related to that tenant FROM their tenant page, rather than have to go to separate pages. To be fair, there are some actions where the Innago information strategy is perfect for the job. For example, if I want to raise rent on all properties, I don't want to have to go to a bunch of tenant pages. Rather I'd just go to the "Leases and Files" and make all the changes there. Both systems have their place and of course I want both!! Review collected by and hosted on G2.com.

I appreciate how Innago makes managing my rental properties easier. The service has been extremely beneficial for collecting rents online, which simplifies the payment process for tenants who prefer paying digitally over in-person. It efficiently tracks my income and expenses, ensuring accurate financial management. I also value the system's handling of tenant requests for maintenance and work orders, making it easier for me to address issues promptly. The setup process was smooth and straightforward, allowing me to get started quickly without any hassle. Advertising vacancies and managing applications online have streamlined my operations significantly, saving me both time and effort. The ability to send rent reminders to tenants is particularly helpful, reducing the need for manual follow-ups. Moreover, the option for tenants to apply online for leasing is a useful feature that enhances convenience. Overall, these capabilities reinforce my decision to continue using Innago. Review collected by and hosted on G2.com.

I dislike the inability to reach a technical support representative immediately by phone. It’s frustrating to have to wait for a callback instead of getting instant support. Review collected by and hosted on G2.com.

Easy to setup tenants, they can understand how to pay rent and their deposit easily. Bank accounts verify quickly, payments hit my account in a timely manner.

I can export all my income for accounting in a couple clicks and it lets me customize the report just about anyway I want.

Customer service is also promy when there is an issue and I get a resolution typically within 24 hours. Review collected by and hosted on G2.com.

The syndication to the listing sites isn't useful, I still have to respond to potential tenants through apartments. Com or Zillow. It also doesn't appear on their sites like it does in innago. Often pictures are in a different order or sometimes the description or details are missing Review collected by and hosted on G2.com.

I use Innago to collect payments from tenants, and it buys me more time and keeps things organized. I like how organized and convenient it is for me and my tenants. I also appreciate the email notifications before and after payments, as they remind the tenants when the payments are due and inform me when payments are made. The initial setup of Innago was easy, and overall, I'd give it an 8 out of 10. Review collected by and hosted on G2.com.

I don't like that the payments are not instant. I would like the payments to be in real time, without having to wait. Review collected by and hosted on G2.com.

I use Innago to organize my booth rental salon/spa/barbershop business, and it helps with the tenant side of things, like digital lease signing, security deposits, collecting rent payments, and generating reports. I love that Innago eliminates the headache of doing things on paper, and at the end of the year, I get a beautiful report of everything collected or any maintenance done, which helps with tracking for taxes. It's super simple and easy to use. I love that their fees are super low and I have the freedom to charge myself or the tenant for any fees incurred. It’s very user-friendly, and although there was a slight learning curve, I adjusted well. Review collected by and hosted on G2.com.

Nothing honestly. It's perfect for what I need. Review collected by and hosted on G2.com.

I appreciate that Innago keeps bookkeeping simple and has no fees on my end, which is great. The separation for each tenant is also a feature I like. Plus, the initial setup was incredibly simple and easy to follow. Review collected by and hosted on G2.com.

I find the ease of use to be challenging, specifically figuring out how to manage late fees, like giving or taking them away. It would be helpful if there was an area where all options were grouped together, which would make navigation and task management a lot smoother. Review collected by and hosted on G2.com.