It’s a great way to track invoices and record payments. I manage multiple facilities, and it makes it so easy to keep everything organized in one place. My residents also love being able to view their invoices and pay online. I’ve needed assistance a couple of times, and I’ve been very impressed with how responsive support has been. The best part of the application is that it doesn’t cost me anything. Review collected by and hosted on G2.com.

It can be a little tricky figuring out how to add, remove, and edit invoices. I needed to call support a couple times for this. Review collected by and hosted on G2.com.

I find Innago very simple to use, which is a big plus for me. It's an amazing tool for tracking paperwork, sending invoices, and keeping all customer payments in one place. One of the best features is the rent payment collection, which is super simple to manage. You just enter the amounts, deposits, and frequency, and it will remind tenants to make payments. I also appreciate that it doesn't cost anything and setting it up only took me about 20 minutes. Overall, it's intuitive and easy to use, making it perfect for managing my rental property. Review collected by and hosted on G2.com.

Nothing, although my tenant had a little trouble at first getting signed up, but once she did it has been easy from there on. Review collected by and hosted on G2.com.

Innago provides a comprehensive solution for landlords by automating rent collection, managing leases, and facilitating tenant communications. It acts as a virtual assistant, streamlining administrative tasks and allowing landlords to focus on more strategic activities. Review collected by and hosted on G2.com.

I like how Innago works very well for automating rent collection, allowing me to save a lot of time since it acts like a virtual assistant. I don't have to pursue each tenant because it sends automatic text messages, keeps track of rent collections, and tracks who has paid and who hasn't. It's really handy since I don't have to keep paperwork on hand, saving me storage space. Innago also makes leasing a property easy by allowing people to apply directly through the platform, automating background checks and providing all necessary information for approvals. This takes a lot of manual work off my hands. Review collected by and hosted on G2.com.

Ease of use and free. The software has a clear interface between landlord vs tenant dashboards. Allows tenants to submit maintenance tickets directly on the portal and track status. Review collected by and hosted on G2.com.

The support phone number is always busy, but upon leaving a message, the technician will call back. Review collected by and hosted on G2.com.

Innago has made everything so much easier with my first property. I like that it helps me manage the money and keep everything together. I love how easy it is for me and my tenants to use. I don’t have to do much because the app does it all for me. Keeping track of expenses used to be the hardest part, and Innago has made it so much easier. The setup was very easy too. Review collected by and hosted on G2.com.

I think the late fees could be updated. I set them to apply automatically, but they didn’t apply on my end, so I couldn’t see them. Once late fees are due, I’d like them added as a fee under the tenant’s rent. Review collected by and hosted on G2.com.

Innago continues to add new useful features such as income verification, security deposit returns, and so much more. I've been a landlord user for a while and it continues to grow and improve as my portfolio expands. Review collected by and hosted on G2.com.

I am concerned that the pricing model may change in the future - if it does, that will be my least favorite thing about this product.

Please add co-ownership / multiple landlord features! Review collected by and hosted on G2.com.

I really like how easy it is to manage tenants on the platform. Also, my tenants have told me that they can pay rent and keep track of important documents on the platform. Additionally, I like how I can also do background checks on the platform instead of using a third party. Review collected by and hosted on G2.com.

There really isn't anything that I do not like about Innago. I like how it is easy to use and manage tenants and properties. Review collected by and hosted on G2.com.

I love Innago because it's truly free with no surprise fees, which is invaluable for a small landlord like me. It's easy to use and helps me keep up with my tenants, ensuring rent is paid on time and they're happy. I really appreciate their API feature, which lets me manage Innago through my own platform. The initial setup was pretty easy too. Review collected by and hosted on G2.com.

I think the UI can be a little bit more improved. The most important upgrade to me would be an automated workflows or an automation section where you can set up as a landlord. You can set up workflows to check-in with tenants, to make sure maintenance requests went as smoothly as possible. And have as many AI automations as possible. Review collected by and hosted on G2.com.

Innago made it easy to set up my rental properties in the portal, and it let me invite existing tenants or send free applications to new prospects. I have the option to put the fees on the tenants or pay the fees by the company instead. Review collected by and hosted on G2.com.

When you set up a new tenant in the portal, the initial tenant payments are held for several days. If you don’t have enough funds available to cover that hold period, it can potentially cause an overdraft issue with your bank. It sounds like they’re working with another company to address this gap, but so far this has been my only issue. Review collected by and hosted on G2.com.

I really like how Innago is a one-stop shop. I appreciate the breadth of the product, allowing me to do everything I need in one centralized location. We only have one property that we rent out, so we didn't need a product with a ton of complexity that was clunky or hard to use. Innago fits that need perfectly, keeping everything super user-friendly, simple, and easy to navigate. It does everything we need all in one location, from maintenance requests to lease management and renewals, and even tenant screening. This centralization helps me manage everything from one place, making it nice and easy without having to do it all on my own. Review collected by and hosted on G2.com.

I think the only thing that would be great is if we could build out leases inside of Innago based on location. Review collected by and hosted on G2.com.