Infor Customer Relationship Management (CRM) Reviews & Product Details

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field. The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise.

Seller

Infor

Discussions

Infor Customer Relationship Management (CRM) Community

Languages Supported

German, English, French, Italian, Russian

Solution Type

All-in-One

Overview by

Aaron Stein (Demand Gen | Digital Marketing | Product Marketing)

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

25 months

View More Pricing Information

Top-Rated Alternatives

Salesforce Sales Cloud

View All Alternatives

User Insights

Average based on 82 real user reviews.

Implementation Time

5 months

Perceived Cost

$$$$$

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PB

Peter B.

Director, Enterprise Solution Architect

Mid-Market (51-1000 emp.)

12/18/2012

"No Thank You ..."

2/5

What do you like best about Infor Customer Relationship Management (CRM)?

Not much here, but honestly, I have not used in over 6 years. It is good for very, very small business CRM, but that's it. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

UI needed updating. Not a good platform for large Enterprise. It was client based, so integration to main database was a nightmare. Very slow. Review collected by and hosted on G2.com.

AB

Verified User in Biotechnology

Mid-Market (51-1000 emp.)

3/21/2013

"Support was great product was very unstable and temperamental"

2/5

What do you like best about Infor Customer Relationship Management (CRM)?

The general overall ease of administration is fairly straight forward. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

I dislike that there are two different logins for the system. There was the AD integrated login and authentication as well as the SLX authentication. This had a tendency to confuse the end users. Review collected by and hosted on G2.com.

Recommendations to others considering Infor Customer Relationship Management (CRM):

Standardize and use only one of the authentication methods, probably the SLX only authentication method. This can and will probably cause issues when they change their computer passwords, and will probably cause the sales staff to complain about having to remember another login and password. Review collected by and hosted on G2.com.