1. [Home](https://www.g2.com/) 2. ... 3. [CRM Software](https://www.g2.com/categories/crm) 4. [Infor Customer Relationship...](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews) 5. [Infor Customer Relationship... Claims vs Evidence](https://www.g2.com/products/infor-customer-relationship-management-crm/claims-vs-evidence) # Infor Customer Relationship Management (CRM) Claims vs Evidence This page compares marketing claims that Infor Customer Relationship Management (CRM) makes on its own website with what real G2 users say in their reviews. Each claim's source link points to the page where it appeared. Claims are rated as follows: Supported when a clear majority of the reviewers who address it back it up, Disputed when a clear majority contradict it, and Mixed when reviewers are divided. Reviews that don't mention a claim are not counted. Last updated Sep 1, 2026 ## Claim: “Superior mobile and tablet functionalities mean sales teams can update CRM customer profiles while on site with a customer or prospect and send follow-up communications before they even get back to the office.” Disputed by reviews. The majority of reviewers describe lacking a mobile app and needing a laptop while on the road, with few exceptions noting only general CRM usability benefits. - “I would say the biggest drawback is the lack of a mobile app. Unfortunately, it doesn't exist for either iOS or Android. We always have to be on the laptop to access the software.” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12642678) - “I wish there was an app. When on the road, I don’t want to pull out my laptop all the time.” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12210609) Source: [https://www.infor.com/products/customer-experience-suite/crm](https://www.infor.com/products/customer-experience-suite/crm) ## Claim: “Drive accurate forecasting, informed decision-making, and effective team and territory management with robust functionalities for analytics, sales management, and proactive alerts.” Mixed support from reviews. Reviewers are split — many report accessible CRM data, automation, collaboration, and sales scheduling, while a comparable number describe gaps in predictive analytics and automated recommendations. - “AI Assistant that can answer questions about CRM data, perform calculations, and help users quickly find records through natural-language interactions.” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12917088) - “Expand AI capabilities for predictive analytics, lead scoring, and automated recommendations.” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12917088) - “Centralized Information , automate routine tasks, customer data, and improve collaboration across teams” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12557282) - “I like how you can use the calender to schedule sales calls.” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12210609) Source: [https://www.infor.com/products/customer-experience-suite/crm](https://www.infor.com/products/customer-experience-suite/crm) ## Claim: “Leverage rich historical information about past interactions to identify opportunities faster while streamlining sales activities” Supported by reviews. Most reviewers report faster access to customer context and more efficient sales activities, though a small number note sluggish performance with large datasets. - “related records, helping sales and support teams get context faster.” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12917088) - “This setup allows me to fetch and enter product details for customers quickly and finalize the sales cycle within a few minutes.” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12642678) - “Centralized Information , automate routine tasks, customer data, and improve collaboration across teams” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12557282) - “sluggish with large datasets” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12557282) Source: [https://www.infor.com/products/customer-experience-suite/crm](https://www.infor.com/products/customer-experience-suite/crm) ## Claim: “Improve decision-making with comprehensive analytics featuring pre-built industry and role-specific content and metrics.” Mixed support from reviews. Reviewers are split — many report useful customer-data analysis and role-relevant assessment support, while a comparable number describe gaps in predictive analytics and automated recommendations. - “Engagement and sentiment scoring for accounts, providing a quick view of customer interaction levels and relationship health.” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12917088) - “Expand AI capabilities for predictive analytics, lead scoring, and automated recommendations.” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12917088) - “I love how easy Infor Customer Relationship Management (CRM) is to use. It takes the guesswork out of figuring out personality types and seeing if a person's personality is a good fit for a position.” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12505720) Source: [https://www.infor.com/products/customer-experience-suite/crm](https://www.infor.com/products/customer-experience-suite/crm) ## Claim: “Take advantage of historical information to develop smarter game plans, drive alerts to ensure best practices, and provide managers with bird’s-eye views of the business.” Mixed support from reviews. Reviewers are split — many report centralized customer information, automated tasks, and quick views that provide context, while a comparable number describe a need for predictive analytics and automated recommendations. - “Engagement and sentiment scoring for accounts, providing a quick view of customer interaction levels and relationship health.” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12917088) - “Centralized Information , automate routine tasks, customer data, and improve collaboration across teams” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12557282) - “Expand AI capabilities for predictive analytics, lead scoring, and automated recommendations.” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12917088) Source: [https://www.infor.com/products/customer-experience-suite/crm](https://www.infor.com/products/customer-experience-suite/crm) ## Claim: “Access real-time operational and sales data” Mixed support from reviews. Reviewers are split — many report quickly accessing CRM, customer, product, and sales information, while a comparable number describe sluggish performance with large datasets or interruptions that limit access. - “AI Assistant that can answer questions about CRM data, perform calculations, and help users quickly find records through natural-language interactions.” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12917088) - “This setup allows me to fetch and enter product details for customers quickly and finalize the sales cycle within a few minutes.” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12642678) - “Centralized Information , automate routine tasks, customer data, and improve collaboration across teams” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12557282) - “System Performance, High Complexity and Cost, sluggish with large datasets” [Read Full Review](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews/12557282) Source: [https://www.infor.com/products/customer-experience-suite/crm](https://www.infor.com/products/customer-experience-suite/crm)