Infor CRM Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the easy access to Infor CRM, enhancing customer satisfaction from anywhere. (1 mentions)

Users appreciate the ease of use with Infor CRM, particularly for scheduling sales calls via the calendar feature. (1 mentions)

Users appreciate the easy navigation of Infor CRM, facilitating convenient access and customer satisfaction. (1 mentions)

Users appreciate the user-friendly login of Infor CRM, ensuring customer satisfaction from any location. (1 mentions)

Users desire a mobile app for Infor CRM, as using a laptop on the road is impractical. (1 mentions)

Users experience slow loading times due to the large volume of data, impacting their overall efficiency. (1 mentions)

Top Pros or Advantages of Infor CRM

1. Customer Management

Users value the easy access to Infor CRM, enhancing customer satisfaction from anywhere.

See 1 mentions

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Parker W.

Small-Business (50 or fewer emp.)

3.5/5

"its easy to log in anywhere and keep my customers satisfied."

What do you like about Infor CRM?

its easy to log in anywhere and keep my customers satisfied. Review collected by and hosted on G2.com.

2. Ease of Use

Users appreciate the ease of use with Infor CRM, particularly for scheduling sales calls via the calendar feature.

See 1 mentions

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Marjorie B.

Mid-Market (51-1000 emp.)

2.5/5

"Great call scheduling calendar, but needs a mobile app for on-the-go use"

What do you like about Infor CRM?

I like how you can use the calender to schedule sales calls.

3. Easy Navigation

Users appreciate the easy navigation of Infor CRM, facilitating convenient access and customer satisfaction.

See 1 mentions

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Parker W.

Small-Business (50 or fewer emp.)

3.5/5

"its easy to log in anywhere and keep my customers satisfied."

What do you like about Infor CRM?

its easy to log in anywhere and keep my customers satisfied. Review collected by and hosted on G2.com.

4. User-Friendly

Users appreciate the user-friendly login of Infor CRM, ensuring customer satisfaction from any location.

See 1 mentions

See Related User Reviews

Parker W.

Small-Business (50 or fewer emp.)

3.5/5

"its easy to log in anywhere and keep my customers satisfied."

What do you like about Infor CRM?

its easy to log in anywhere and keep my customers satisfied. Review collected by and hosted on G2.com.

Top Cons or Disadvantages of Infor CRM

1. Missing Features

Users desire a mobile app for Infor CRM, as using a laptop on the road is impractical.

See 1 mentions

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Marjorie B.

Mid-Market (51-1000 emp.)

2.5/5

"Great call scheduling calendar, but needs a mobile app for on-the-go use"

What do you dislike about Infor CRM?

I wish there was an app. When on the road, I don’t want to pull out my laptop all the time.

2. Slow Loading

Users experience slow loading times due to the large volume of data, impacting their overall efficiency.

See 1 mentions

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Parker W.

Small-Business (50 or fewer emp.)

3.5/5

"its easy to log in anywhere and keep my customers satisfied."

What do you dislike about Infor CRM?

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)? sometimes it is taking a long time for things to load because there

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John S.

Director of Telesales/Customer Service

Consumer Goods

Mid-Market (51-1000 emp.)

1/29/2015

"Things are getting better......"

2.5/5

What do you like best about Infor CRM?

Prior to Infor acquiring Saleslogix I was not happy with the back end support and training materials available from Saleslogix. Since Infor has taken over they seem to be really working hard to improve this. For the short time that Infor has had this CRM program I have noticed a substantial effort being made to improve things. As a company, Infor has impressed me tremendously. I will hold my grade/review for the CRM itself to a Neutral rating in hopes that Infor will continue to improve. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

Back end (admin) work needed to make changes to the system. Outlook integration has been spotty at best. Overall look and feel of product was dated. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/18/2015

"Basic CRM moving away from traditional customer base"

3/5

What do you like best about Infor CRM?

Does basic CRM functions really well. SDATA API is easy to use to connect to external applications. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

Very hard to move customizations between versions. Review collected by and hosted on G2.com.

Recommendations to others considering Infor CRM:

Make sure that you are aware of the impact of upgrades on your customizations. Ask about the future direction. This product has changed hands twice in the last few years. Check Infor's commitment to this product. Review collected by and hosted on G2.com.

What problems is Infor CRM solving and how is that benefiting you?

Give us a complete customer database for Marketing and tracks activity for Sales People Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

1/26/2015

"Infor CRM has many mobile options"

3/5

What do you like best about Infor CRM?

I like that you can use the mobile app through most smart phones and through your company's VPN. Its easy to navigate and find appropriate contacts. I also like the Outlook integration and how the program can hold e-mails, pdf's, and other attachments. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

I dislike the installation process. The program itself is hard to add users or change a username. The database on some laptops becomes corrupted when you simply change the name of your computer. This crashes the local CRM and cause major issues with the installation process even after you remove the application and re-install. Review collected by and hosted on G2.com.

Recommendations to others considering Infor CRM:

Its a great product but you will have to get IT involved. Its a tough experience working with the ADMIN tools and computer installations. Review collected by and hosted on G2.com.

What problems is Infor CRM solving and how is that benefiting you?

We are able to get up to date contact info and use the program anywhere in the world. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/29/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"Infor Saleslogix CRM"

5/5

What do you like best about Infor CRM?

Infor SalesLogix CRM is the easiest to use and most comprehensive integrated CRM in the market today. It includes Sales Automation, Marketing Automation, Customer Service and Support Automation. Infor SalesLogix comes standard with Infor Mobile CRM, Website Lead Capture, and 100/GB of Storage per 50 users. Infor SalesLogix is more comparable to Salesforce.com Enterprise at roughly 30% - 50% the cost. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

I would like to see basic e-mail Marketing integrated into the standard offering, upgrade dashboard visualization and more effort to build a Ecosystem of add-on product and industry products. Review collected by and hosted on G2.com.

Recommendations to others considering Infor CRM:

Make sure Infor SalesLogix is one of the top three (3) vendors you will evaluate during your selection process. Don't be taken in by brand name only. User Adoption is key to a successful implementation. Review collected by and hosted on G2.com.

What problems is Infor CRM solving and how is that benefiting you?

Infor SalesLogix CRM helps me streamline my business by bringing all leads and customer data into one repository that I can share with my partners, staff, and clients. Infor Saleslogix Sales Process Automation on-boarding new marketing and sales much faster, thus reducing their time to bring value to my organization. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

3/19/2015

"Not for our industry"

0/5

What do you like best about Infor CRM?

Not very much. Personally, I think SLX is a terrible system. They're trying to shove too much into it. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

Its very clunky, overloaded to bells and whistles that don't always work. Outlook integration is terrible at best! Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

2/25/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"Infor Turn SalesLogix to a competitive CRM again"

4/5

What do you like best about Infor CRM?

Infor CRM has made one of the fastest turnarounds I have ever seen. They quickly rolled out a new look and feel which is clean and simple to use. Everything is one click making it the easiest product to use. Best features include: Xbar, the best Outlook integration I have ever seen, clean mobile client, timeline view -- if you are visual this gets you a quick summary of activity history and sales process tool which makes sales activity tracking very easy. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

Still needs work on workflow and ability to upgrade Review collected by and hosted on G2.com.

Recommendations to others considering Infor CRM:

Get a view of their roadmap. They have a lot planned for the next 12 months which makes it a significant player in the CRM space. Review collected by and hosted on G2.com.

What problems is Infor CRM solving and how is that benefiting you?

Opportunity tracking, customer service, campaign management and lead tracking. Review collected by and hosted on G2.com.

Cheryl B.

Customer Care Manager

Chemicals

Small-Business (50 or fewer emp.)

3/20/2015

"Powerful CRM tool. Especially the mobile access and Microsoft Outlook add ons available."

4.5/5

What do you like best about Infor CRM?

Easy look ups, sorting and filtering features, and ability to manage my Customer data. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

The only thing that I dislike is the small print of the database. Review collected by and hosted on G2.com.

Penny B.

Senior Account Manager

Commercial Real Estate

Enterprise (> 1000 emp.)

1/26/2015

"Moved from SalesForce to Saleslogix (now infor CRM)"

4/5

What do you like best about Infor CRM?

This CRM is so easy to use and learn. The group reports are very easy to generate and the flow of information makes sense. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

Totally dislike the ability to modify page layouts without a business partner. Something as simple as adding a field or changing a layout is costly. Review collected by and hosted on G2.com.

Recommendations to others considering Infor CRM:

I would recommend Infor - but it would be great if you had an internal developer to help keep the costs down on page layouts. Review collected by and hosted on G2.com.

What problems is Infor CRM solving and how is that benefiting you?

Keeping regions separated is much easier and figuring out where a new sales team can be utilized. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Small-Business (50 or fewer emp.)

1/26/2015

"Infor CRM has phenomenal customer service. "

2.5/5

What do you like best about Infor CRM?

The best part of Infor CRM is their customer care team willingness to help and knowledge they share. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

The thing i dislike most is the ability to change settings in the program that make more sense for our company. Review collected by and hosted on G2.com.

Recommendations to others considering Infor CRM:

Make sure to keep up to date on training, there is always something to learn. Review collected by and hosted on G2.com.

What problems is Infor CRM solving and how is that benefiting you?

Our business objective is to track our customers and manage our accounts more efficiently. We have realized we have a high penetration and continuously growing with our success. Review collected by and hosted on G2.com.