--- title: Ines CRM, an Efficy company Reviews meta_title: 'Ines CRM, an Efficy company Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Ines CRM, an Efficy company works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1 scale: '5' date_modified: '2025-03-10' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Ines CRM, an Efficy company Reviews **Vendor:** INES **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 ## About Ines CRM, an Efficy company In 1999, INES CRM positions as the first French editor in commercializing CRM and ERP online software. Gathering great experience and wide recognition in the SaaS cloud world, INES CRM contributes to thousands of SMEs and Micro enterprises in the management of their customer relationships. INES contributors, experts in B2B strategies, give advice to their clients in the setting up of efficient commercial and marketing processes, as well as in the strategies and approaches towards changes to implement. Decision-makers have changed their perspectives and buying behaviour, what has made inevitable to rethink strategies and seize these new commercial challenges from a different standpoint and, as a result, sell more and better. INES has created CRM solutions aimed at customer service, marketing, the sales force and commercial management, thought out for its clients to also be able to place their own clientele in the center of their own commercial strategy. Nowadays, counting on a 360 ° perspective of the customer relationship is vital in order to offer a comprehensive and unique experience. ## Ines CRM, an Efficy company Reviews ### 1. Ines CRM is a Trustful and Powerful Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Semiconductors | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2022 **What do you like best about Ines CRM, an Efficy company?** Ines CRM is a powerful and reliable platform for data storage. **What do you dislike about Ines CRM, an Efficy company?** If there are more flexible options and add-ons to the current features, that would be great. **What problems is Ines CRM, an Efficy company solving and how is that benefiting you?** It is convenient to store data and is easy to use. ## Ines CRM, an Efficy company Discussions - [What is Ines CRM, an Efficy company used for?](https://www.g2.com/discussions/what-is-ines-crm-an-efficy-company-used-for) - [View Ines CRM, an Efficy company pricing details and edition comparison](https://www.g2.com/products/ines-crm-an-efficy-company/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-08+17%3A19%3A23+-0500&secure%5Bsession_id%5D=ef90245e-8e4b-4d2b-b8f9-0c8d1c24cdd8&secure%5Btoken%5D=0d9e0d13c3a7347903047c7098972ce752f952fc5e43ce52df5314cdb12629de&format=llm_user) ## Ines CRM, an Efficy company Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Ines CRM, an Efficy company Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,686 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) - 3.8/5.0 (718 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,242 reviews)