# Incognia Reviews **Vendor:** Incognia **Category:** [Biometric Authentication Software](https://www.g2.com/categories/biometric-authentication) **Average Rating:** 4.9/5.0 **Total Reviews:** 36 ## About Incognia Incognia is the innovator of next-generation identity solutions that enable secure and seamless digital experiences. With its persistent device fingerprint solution, Incognia combines best-in-class device recognition signals, location analysis and tamper detection for frictionless user verification and fraud prevention. Incognia’s customizable risk assessment and actionable insights empower companies in food delivery, ride-hailing, marketplace, and financial services to protect their reputation, retention and revenue. For more information, visit Incognia.com. ## Incognia Pros & Cons **What users like:** - Users commend the **responsive customer support** team of Incognia, which significantly enhances their overall experience and security. (6 reviews) - Users commend Incognia for its **effective fraud prevention** , significantly reducing account takeovers and enhancing security measures. (5 reviews) - Users commend the **exceptional customer support** from Incognia, ensuring timely assistance and valuable insights for their needs. (5 reviews) - Users commend the **exceptional customer support** of Incognia, always ready to deliver effective solutions and insights. (4 reviews) - Users commend Incognia for its **reliability** , appreciating timely support and impressive accuracy in fraud prevention and device validation. (4 reviews) - Security (4 reviews) - Users value the **intuitive interface and excellent customer support** of Incognia, significantly enhancing security and user experience. (4 reviews) - Users commend Incognia for its **efficiency** , notably in enhancing security and streamlining onboarding processes effectively. (3 reviews) - Features (3 reviews) - Reporting (3 reviews) **What users dislike:** - Users express a desire for enhanced **admin control options** in Incognia for better operational management. (1 reviews) - Users find the **dashboard interface confusing** , even with accessible usability training, hindering their experience. (1 reviews) - Users find the **difficult learning curve** due to the unintuitive dashboard interface, even with available training. (1 reviews) - Users find the **limited documentation** in troubleshooting and other areas lacking for effective usage of Incognia. (1 reviews) - Users find the **dashboard interface not very intuitive** , making it challenging to navigate despite available training. (1 reviews) - Users feel there is **limited admin control** in Incognia, hindering their ability to manage operations effectively. (1 reviews) - Limited Data (1 reviews) - Not Intuitive (1 reviews) - Not User-Friendly (1 reviews) - Poor Documentation (1 reviews) ## Incognia Reviews ### 1. Reliable Partnership with Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Leticia N. **Reviewed Date:** December 23, 2025 **What do you like best about Incognia?** Incognia's technology is cutting-edge, and I really like the service from the CS team, as well as the rest of the squad that assists us. They are always willing to help with our problems swiftly and urgently, developing specific solutions for our scenario. I also greatly appreciate the partnership relationship that Incognia creates and fosters with clients. **What do you dislike about Incognia?** Even with good advances in Incognia's dashboard, I believe we still have room for improvement, which can be done there. I also want to follow the evolution of the graph tool, I believe we have opportunities in this regard. **What problems is Incognia solving and how is that benefiting you?** Incognia brings us intelligence in devices and integrity, allowing the creation of specific rules for the transactional context, as well as for the onboarding of new delivery drivers. It supports us in solving specific challenges of our delivery driver context in the delivery app. ### 2. Fast, Insightful Support and a High-Quality Dashboard for Spotting Suspicious Patterns **Rating:** 5.0/5.0 stars **Reviewed by:** Renan A. | Fraud Prevention Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Incognia?** I like the speed of their support whenever we require assistance. The team is continuously willing to analyze specific behaviors and suggest new rules based on their findings. Also, the dashboard provides quality data, and they are very helpful in identifying suspicious patterns. **What do you dislike about Incognia?** I have no negative points to mention at this time. **What problems is Incognia solving and how is that benefiting you?** They help us identify new fraud patterns and improve the security of our client accounts. Additionally, the solution assists us in reducing costs associated with facial biometrics. ### 3. Efficient Service and Outstanding Management Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Alex M. | Fraud Prevention Especialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Incognia?** I appreciate the super efficient service with total mobilization to meet our needs at iFood. The possibility of flexibility in safety rules, the management numbers on the dashboard to understand how we are doing. The concern with presenting the numbers and performance through weekly schedules. **What do you dislike about Incognia?** I have no negative points to mention, as Incognia meets all my needs. **What problems is Incognia solving and how is that benefiting you?** Continuous monitoring of account access and openings, with threat rejection. ### 4. Superior Performance with Quick Service **Rating:** 5.0/5.0 stars **Reviewed by:** Paulo G. **Reviewed Date:** January 07, 2026 **What do you like best about Incognia?** I like the personalized and fast service from Incognia. Additionally, the integration documentation is very good, which makes the process easier, even though it took us some time due to other priorities. Incognia replaced our previous internal product and I consider it much better. I use it in my fraud prevention work, where Incognia detects devices and can set up rules for clients who use our services. **What do you dislike about Incognia?** Nothing. **What problems is Incognia solving and how is that benefiting you?** Incognia detects devices and allows uploading rules for clients, making our fraud prevention service more effective. ### 5. Incognia helped improved our account opening process and became a true business partner **Rating:** 5.0/5.0 stars **Reviewed by:** Carine C. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Incognia?** What I like most about partnering with Incognia is the ability to achieve excellent results and foster an unbeatable collaborative relationship between the teams. With top-rated support and service, Incognia delivers exceptional quality and expertise to our partnership. **What do you dislike about Incognia?** "I have nothing to add to that question. **What problems is Incognia solving and how is that benefiting you?** With Incognia we can detect equipment risks, preventing fraud with emulators, rooting, etc., in addition to verifying geolocation, which is essential in today's digital business. ### 6. An Exceptional Experience Without Negative Points **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Incognia?** Business model, structure, customer support, monthly reports, pursuit of continuous improvement, communication, among others. **What do you dislike about Incognia?** At the moment, there are no negative points to mention. **What problems is Incognia solving and how is that benefiting you?** Verification of possible weaknesses in device validation, mitigating risks to customers regarding fraud. ### 7. Agile Service and Exceptional Continuous Support **Rating:** 5.0/5.0 stars **Reviewed by:** WENDEL M. | Consultor de Prevenção a Fraudes., Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Incognia?** Service, agility, and continuous support. **What do you dislike about Incognia?** I have no questions. The tool could capture data for cross-referencing. **What problems is Incognia solving and how is that benefiting you?** Identification of multiple account offenders. ### 8. Incognia greately improved our app onboarding process and fraud analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Evandro S. | Engineering Manager I, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Incognia?** My team and I started using the Incognia solution to improve our onboarding process and the creation of new accounts here at iFood. The support team always responds in a timely fashion and provides us with weekly reports containing valuable information on data collected and insights. I can easily say that Incognia is our top provider, not only in security and fraud prevention. We use their platform almost every day to check customer information, and I can say it’s easy to use, with new features constantly being added. Since implementing Incognia, we have reduced account takeovers and fraud by a lot. Recently, we had a money laundering attempt by fraudsters, and Incognia helped us greatly in containing the overall impact of the fraud, saving us something close to 90% loss on these accounts. Overall, Incognia has helped us provide a more secure onboarding process and we highly recommend their solution to any company looking to enhance their security and efficiency. **What do you dislike about Incognia?** I don't have any downsides that I can think of. **What problems is Incognia solving and how is that benefiting you?** We use Incognia to check device fingerprints and perform risk-based authentication. This solution has significantly helped us identify and prevent fraud and account takeovers, reducing our fraud loss by nearly 90%. We have implemented custom policies to monitor shared data in our app’s critical paths. Additionally, we use address verification during the onboarding process to mitigate false account creations and verify information from potential fraudsters. ### 9. Incognia brings more securith without additional friction to Webull Brazil **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda A. | Chief Compliance Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Incognia?** We recently had the opportunity to implement Incognia’s device and address validation tool on our platform, and we are extremely pleased with the results. Not only did the solution provide an additional layer of security, but it also significantly improved the user experience. Incognia has cutting-edge technology and very competent professionals. Integration was quick and the interface is intuitive and easy to use, allowing our team to integrate the tool quickly and easily. The interface is intuitive and easy to use, allowing our team to integrate the tool quickly and easily. The accuracy of device validation is impressive, reducing fraud rates and increasing the trust of our users. In addition, the ability to validate addresses efficiently contributed to a more streamlined and secure onboarding process. Another positive point is Incognia’s customer support. The team is always quick to respond and offers valuable assistance whenever needed. We highly recommend Incognia’s tool to any company looking to strengthen its security and optimize the user experience! **What do you dislike about Incognia?** There is nothing to declare. Webull hasn't had any dislike for Incogia until now. **What problems is Incognia solving and how is that benefiting you?** The accuracy of device validation is impressive, reducing fraud rates and increasing the trust of our users without additional friction. In addition, the ability to validate addresses efficiently contributed to a more streamlined and secure onboarding process. ### 10. Best customer service you'll find **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe D. | Staff Data Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Incognia?** I highly recommend Incognia for geolocation antifraud solutions. This tool integrates an SDK into your app to track user location patterns, identifying any deviations from their usual habits. Since implementing Incognia in all our pipelines, we’ve experienced a significant reduction in fraud. Their customer service is outstanding, and the solution is consistently reliable and always available. Additionally, their website is very comprehensive and provides all the necessary resources and documentation. What truly stands out about Incognia is their transparency in relationships. They strive to find the optimal point that benefits both the customer and themselves, ensuring a balanced and fair collaboration. This commitment to mutual success has made our partnership with them exceptionally rewarding. Overall, Incognia has been a crucial asset to our fraud prevention strategy. **What do you dislike about Incognia?** I did'nt had any bad situation with them. I think they could develop more solutions **What problems is Incognia solving and how is that benefiting you?** Incognia effectively reduces fraud by identifying and mitigating instances where fraudsters use a single location to conduct multiple fraudulent activities. Additionally, it prevents malicious commercial partners from committing fraud against us by tracking their historical behavior. ### 11. Positive experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Incognia?** Highlight for the support provided by the technical and customer success teams, who are always close by, striving to understand needs and identify the best solutions and practices for assistance. The technological differentiators are also a standout feature. **What do you dislike about Incognia?** The dashboard interface is not very intuitive, despite the usability training being available at all times. **What problems is Incognia solving and how is that benefiting you?** Recently, we received significant support in an internal investigation where we needed to locate customers inside specific high-risk facilities. We provided some information, and they were able to use the location data to identify and create a database with a large number of these customers, demonstrating high accuracy. ### 12. A great partner **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle M. | Head of Fraud Prevention, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Incognia?** Incognia's solution is excelent. In addition to the great technology and the big number of features, it helps clients to mitigate fraud but also to minimize impacts in customer experience. Furthermore, Client Support is very good. Incognia's team is always proactive in proposing new solutions and building new strategies toghether. **What do you dislike about Incognia?** Maybe Incognia's client could have more action on the panel to control its operation. **What problems is Incognia solving and how is that benefiting you?** Multiple/fake accounts and orders. ### 13. Excellent supplier, a true definition of a partner **Rating:** 5.0/5.0 stars **Reviewed by:** Izabela V. | Fraude Prevention Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Incognia?** Incognia is one of our most important business partners in combating logistic frauds. Over the past few years, we have built joint, robust solutions that have made our ecosystem much safer. I recommend them with my eyes closed. Special mention to Mari, our account manager, always willing to understand our pains and seek effective solutions for the business. **What do you dislike about Incognia?** I have no negative points to address. I believe we are very much aligned in our partnership and have been able to overcome differences experienced in specific situations. **What problems is Incognia solving and how is that benefiting you?** Currently, Incognia is helping us identify risk profiles in our onboarding process for new delivery drivers, as well as identifying fraud and/or risks in our food delivery transactions. We use tags linked to suspicious environments, financial fraud, device sharing, etc. The partnership helps us prevent fraudsters from entering the platform as Ifood delivery drivers and, consequently, putting our ecosystem (consumers, establishments, and other delivery personnel) at risk. ### 14. Incognia has the best CS team that I've ever experienced in my professional life. **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo F. | Group Product Manager - Prevenção a Fraudes, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Incognia?** When I became Fraud Prevention Manager at iFood, Incognia was already implemented and it was working fine. My experience started in the CS aproach and all the work de Mari has leaded during my time. The partnership, the willing to help, all de support and insightfull meetings are not common in the market. Incognia is not the partnert that implement and come back in the momment of annual review, it is a company that participate in the daily basis. I'd l ike to say that upper and lowers levels, starting in Mari's level, has the same culture and the focus on partnership. **What do you dislike about Incognia?** It is not something that I dislike, but I do believe that Incognia has an opportunity and it is already addressing it, is related to the creation a community for knowledge exchange. There are many opportunities on being the glue that could connect fraud prevention teams all around the world. **What problems is Incognia solving and how is that benefiting you?** Incognia has helped us to control chargeback rates and promo abuse at iFood. Our PRI (Promo Risk Indicator) applying Graph and social nerwork analysis is strongly based in the confidence that we have on Incognia's device info. Besides that, We've reached the best cbk performance for the last 24 months and Incognia is a critical path to achieve those results. ### 15. A valuable business partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Incognia?** Solid product, proactive customer outreach and consultation, outstanding customer service. We leverage Incognia in our Fraud defenses and they have proven to be quite valuable. The product is solid, but what separates them is their proactiveness in helping us identify emerging trends and outstanding support in standing up new defenses as needed. Highly recommend them **What do you dislike about Incognia?** Nothing to add or comment on this topic. **What problems is Incognia solving and how is that benefiting you?** Identifying emering fraud trends, standing up new device/location based triggers to protect against Fraud ### 16. Partnership and commitment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Incognia?** From the experience I had with Incognia, we had an ease of implementation, always offering opinions on better uses and encouraging discussions that help us achieve better results together. **What do you dislike about Incognia?** Initially we had a significant number of customers who had no history of geolocation, but the number gradually reduced with the capillarity and growth of Incógnia, resulting from the increase and adoption of the solution by other companies. **What problems is Incognia solving and how is that benefiting you?** The solutions help us remove common bureaucracies in the financial market, so that we can offer a fluid experience for the customer to log in and use the app without friction. Furthermore, we are able to mitigate the risk of fraud based on the location in which the device is used, in order to guarantee greater security of use for the customer and the bank. ### 17. Simplified integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Incognia?** ● Technology differences ● Low level of integration complexity ● Quality of technical documentation ● Support from the technical and customer success team ● Quality of reports and analyzes delivered ● Product dashboard overview ● Impact of the results generated on application security **What do you dislike about Incognia?** I have nothing to add to this question!! **What problems is Incognia solving and how is that benefiting you?** With Incognia's Address Verification / Passwordless Authentication / Location Fingerprint / Fraud Prevention solution, we achieved cost reduction over other fraud prevention tools abandonment rate / the costs with coupon abuse / the account takeover rates. Incognia's geolocation technology helped improve the in-app user experience and reduce fraud. We are pleased with the results achieved. ### 18. Incognia has improved the way we control our customers' access to our application, preventing fraud. **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos A. | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Incognia?** The characteristics that I like most about the partnership with Incognia are: the quality and accuracy of its information, the simplicity of its query dashboard and its excellent technical support. **What do you dislike about Incognia?** I have no negative points to highlight, but as a Brazilian company, I would like your documentation to be in Portuguese as well. **What problems is Incognia solving and how is that benefiting you?** The device integrity, accessed accounts and access location services provided by Incognia have already helped us detect thousands of fraudulent access attempts to our services. This helped us create new internal rules to ensure the safety of our customers and identify others who were not in compliance with our internal policies. ### 19. No friction **Rating:** 5.0/5.0 stars **Reviewed by:** Frederico A. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Incognia?** Ease of integration. When the Incognia team scheduled the first technical meeting, the SDK was already fully configured, leaving only the integration of APIs via backend. **What do you dislike about Incognia?** I haven't found any negative points yet **What problems is Incognia solving and how is that benefiting you?** "Low risk" users will experience less friction in the authorization process of their transactions. ### 20. They are open to suggestions and improvements and support us whenever necessary. **Rating:** 4.5/5.0 stars **Reviewed by:** Luciana M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Incognia?** Regarding our experience using Incognia, it has been positive. The integration was quick, and the APIs are easy to use. **What do you dislike about Incognia?** I do not have anything to add to this question. **What problems is Incognia solving and how is that benefiting you?** With Incognia's prevention solution, we are able to be more assertive in our approval decisions. We We are satisfied with the results achieved. ### 21. Incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Thatiana M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Incognia?** Agility; clear information in dash; reporting possibilities. Always immediate service, inspiring conversations. There is no difficulty in obtaining information that adds to the business model that we need. **What do you dislike about Incognia?** So far there has been nothing in that regard. Due to the positive points being extremely favorable, we have not yet identified scenarios that may reflect "dislike". **What problems is Incognia solving and how is that benefiting you?** Dash report export; new tags with cheat options; possibility of inserting standardized rules for defining the risk result. All these items allow us to have clarity in identifying offenders, as well as to have security in the accounts that we allow login. ### 22. Incognia helped in improving our fraud identification process **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Incognia?** What I like the most about Incognia is the array of informations provided regarding device identification and configuration which are valuable inputs for fraud detection. Beyond that, an outstanding quality of the company is the customer success team support, who is always available to provide answers and applicability of their solutions. **What do you dislike about Incognia?** A development point would be to provide the risk detailing uncovered by partners regarding devices, that would increase the confidence in the usage of the information. **What problems is Incognia solving and how is that benefiting you?** With Incognia's Fraud Prevention solution, we were able to increase fraud detection and reduce the account takeover rates. We are pleased with the results achieved. ### 23. Since we integrate with Incognia it has been a great complement for our risk analysis. **Rating:** 4.0/5.0 stars **Reviewed by:** Bianca S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Incognia?** We enjoy Incognia's ability to share a user's precise location, it is very usefull **What do you dislike about Incognia?** The only thing I was not satisfied was with the Incognia's plataform/dashboard because It was not possible to download the data/information (for example, the devices IDs that had a suspicious behavior, for that we needed to require to Incognia's team this information) but, fortunately that was solved. **What problems is Incognia solving and how is that benefiting you?** - ### 24. The best support and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo C. | Engineering Manager | Fraud Prevention | Mobile Security, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Incognia?** I like the timing they have in solving our problems, I also like their availability and commitment to helping us. They really put the customer as the focus and value this relationship a lot. **What do you dislike about Incognia?** I have nothing to say. I expect that Incognia growth your portfolio the products. **What problems is Incognia solving and how is that benefiting you?** Incognia solves my problem with the Device authorization. Making the process more reliable and preventing fraud. We significantly reduced our number of frauds and reduced manual review costs by automating our device authorization process through your geolocation functionality and other important device information. ### 25. Turbi drastically reduced user friction after implementing Incognia's Address Verification solution **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Incognia?** What I like most about partnering with Incognia is that we can achieve excellent results for the company with a good user experience. We remove the friction while optimizing our onboarding flow. It is easy to integrate and the results were achieved quickly. **What do you dislike about Incognia?** There isn’t anything we dislike about Incognia’s services. They are interested in our results and keep in touch to understand if everything is working how we expected. We plan to continue using the solution. **What problems is Incognia solving and how is that benefiting you?** Incognia's address verification solution removed the need for the user to present documents for proof of residency in many cases and significantly increased our onboarding conversion. In our onboarding process, most users were forced to perform several actions to validate their new account and confirm their address, resulting in increased account opening abandonment. Incognia helped us to change this scenario. ### 26. Incognia stands out from other vendors I've worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Roldao G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Incognia?** Unlike other vendors, Incognia's SDK and API integration is straightforward. Incognita provides clear technical documentation and constant support from their solutions engineers, which are essential to guarantee that the technical integration works accordingly. In addition, the communication between both teams is very fluid, and the product is an ever-evolving tool that puts into practice the constant feedback we share with their team. **What do you dislike about Incognia?** I have no negative points to highlight. So far, they are exceeding expectations. As manager of a technical team, the points that are overcome are: Integration simplicity Technical and customer success team support Quality of technical documentation **What problems is Incognia solving and how is that benefiting you?** Incognia has replaced our internal device id with a hyper-robust and reinstall-proof one. Their device intelligence technology has given us a new layer of emulator detection and, along with Incognia's device id, has significantly impacted chargeback and cancellation fraud reduction. ### 27. charming service **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo B. | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Incognia?** Charming service, our focal point provides excellent service **What do you dislike about Incognia?** physical distance, it would be good to have more proximity events **What problems is Incognia solving and how is that benefiting you?** address validation API to assist with digital onboarding ### 28. Amazing geolocation product from a smart, responsive, and agile team! **Rating:** 5.0/5.0 stars **Reviewed by:** Justyn H. | Engineering Lead, Trust & Safety and Verification, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Incognia?** Incognia's geolocation product is excellent and has become an essential element of our Trust & Safety strategy. But more importantly, the team backing Incognia is responsive, intelligent, and willing to dig deep into our use case to improve their product. Working with their support team has been like working with a fellow product development team in our company, making Incognia a standout among vendors in Trust & Safety. **What do you dislike about Incognia?** Incognia is still a young company with the usual early company challenges: all features are not necessarily configurable in their web interface, they are still learning (though rapidly) how to build up a body of security research around their product, and some advanced features, like web-based geolocation, are yet to be built. Still, their scrappy and intelligent attitude gives us confidence that they will be an excellent partner as they continue to build up their product. **What problems is Incognia solving and how is that benefiting you?** Incognia provides a geolocation product that allows us to ensure that our users are real people (i.e. not bots). Ensuring that our platform is used by real people helps us build a trusted, in-product community that has a much lower incidence of bad actors. ### 29. Very good solution with exceptional customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo M. | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Incognia?** Customer service/support, which occurs proactively and promptly. **What do you dislike about Incognia?** The share of the Unknown risk range has a considerable volume, which brings uncertainty to decision-making. **What problems is Incognia solving and how is that benefiting you?** It is helping in the device authorization process by mitigating the risk of ATO fraud. ### 30. A frictionless way of reduce costs and improve customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Allen C. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Incognia?** Incognia reduced the cost of our app authentication flow by 51%. With Incognia, the app decreased the reliance on high-friction facial biometrics and improved our customers' in-app experience while ensuring our processes' safety. **What do you dislike about Incognia?** Sometimes our operational team needs a formal report of the reasons for the risk assessments provided by Incognia. Right now, we only have available the dashboard, which provides information, but not everything required to help an outsider understand the evaluation. **What problems is Incognia solving and how is that benefiting you?** Incognia helped us in two main fronts: Reduce in low-risk cases: -the friction in our customer experience; -the cost of facial biometrics. Identify high-risk cases related to : -suspicious logins, made out of the customer usual locations; -modifications in our app, allowing us to activate safety measures. ### 31. An assertive proof-of-value process that reached a 53% reduction in chargeback fraud **Rating:** 4.5/5.0 stars **Reviewed by:** Ligia L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Incognia?** The proof of value process has a methodology that proves the solution's value through database exchanges, thorough analysis, and on-time support. Furthermore, the blind baseline period gave us extreme confidence in how the solution would work after the full integration. **What do you dislike about Incognia?** As the solution is quite new I still haven`t found any weak spots **What problems is Incognia solving and how is that benefiting you?** Incognia's artificial intelligence heuristic was able to reduce chargeback fraud from new users by 53%. ### 32. I've a good experience with the employees and the software. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Incognia?** The quick return of employees about any doubts and the suport. **What do you dislike about Incognia?** I like everything. I don't have any troubles wiht the software and employees. **What problems is Incognia solving and how is that benefiting you?** It's solving the problem about user authentication. ### 33. A game change in Chargeback and Promotion Abuse **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia d. | Senior Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Incognia?** With Incognia, we change our fraud (Chargeback and Promo Abuse) scenario. Incognia helps us improve our solutions to identify bad users in-app journeys. Also, working with their support team has been a successful case with the provider and client. **What do you dislike about Incognia?** I have nothing big to share. Incognia constantly improves the models/solutions when some fragility is discovered. **What problems is Incognia solving and how is that benefiting you?** Incognia is helping us to identify fraudters with device_id solution that garantee an high accurance of information to combat fraud and promotion abuse by users. ### 34. Principal Security at Stone **Rating:** 4.5/5.0 stars **Reviewed by:** Bruno P. | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Incognia?** The evolution of the product over the months/years **What do you dislike about Incognia?** Do not block during the classification of information. **What problems is Incognia solving and how is that benefiting you?** Security issues/nonconformities ### 35. The solution works very well and has helped us prevent millions in fraud. **Rating:** 5.0/5.0 stars **Reviewed by:** Wellington M. | Head of fraud prevention, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Incognia?** Incognia's team is very good and we have weekly meetings to evaluate the performance of the tool and opportunities to use the solution as well as improvements on both sides. **What do you dislike about Incognia?** So far I have nothing negative to report **What problems is Incognia solving and how is that benefiting you?** Incognia's solution has helped us prevent account takeover theft fraud in our application generating savings of millions. It has also helped us reduce costs with easy biometrics, and reduce friction in our customers' security rules. It is also proving very effective in the onboarding process. ### 36. Incognia has a solid solution and top notch post-sales support **Rating:** 4.5/5.0 stars **Reviewed by:** Felipe C. | Global Head of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Incognia?** I really like how easy and assertive ways to integrate their solution and their obsessions to provide a impeccable customer success **What do you dislike about Incognia?** Still not clear the weak spots of their solution (false positive), although Rappi already have seen it not working properly. **What problems is Incognia solving and how is that benefiting you?** Incognia is helping Rappi identify systematic fraudulent behavior by providing a solid device_id solution - [View Incognia pricing details and edition comparison](https://www.g2.com/products/incognia/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A31%3A29+-0500&secure%5Bsession_id%5D=63da05fb-ca8a-4cff-b1bb-f15024c6b925&secure%5Btoken%5D=d34bcbd47d804cf0503c2b0ac8eea38b2dc965879679fa7b418cb769449e15ac&format=llm_user) ## Incognia Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Cartography** - Map Design - Vector Mapping - Data Visualization - Overlaying **Detection** - Payment Verification - Bot Mitigation - Real-Time Monitoring - Alerts **Management** - Reporting **Integration** - Mobile SDK - Workforce Authentication - Customer Authentication **Administration** - Bi-Directional Identity Synchronization - Policy Management - Cloud Directory - Application Integrations **Functionality** - FIDO2-compliant - Works with hardware security keys - Multiple authentication methods **Analysis** - Predictive Analysis - Distance Analysis - Spatial Analysis - Data Stream **Analysis ** - ID Analytics - Intelligence Reporting - Incident Reports **Functionality** - Automation **Administration** - Encryption - Audit Trails - Regulatory Compliance **Reporting** - Data Transformation - WYSIWYG Design - API Integrations **Administration** - Fraud Markers - Transaction Scoring - Blacklisting **Agentic AI - Fraud Detection** - Cross-system Integration - Adaptive Learning - Decision Making **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications ## Top Incognia Alternatives - [Fingerprint](https://www.g2.com/products/fingerprintjs-fingerprint/reviews) - 4.7/5.0 (363 reviews) - [LastPass](https://www.g2.com/products/lastpass/reviews) - 4.5/5.0 (2,021 reviews) - [SEON](https://www.g2.com/products/seon/reviews) - 4.6/5.0 (371 reviews)