Incode Reviews & Product Details

This platform stands out as the most secure I have used, allowing me to verify my clients' ages and effectively filter out fraudulent users, which provides a high level of security. The passive liveness feature works especially well, requiring users to follow on-screen prompts like 'turn your head left.' This helps confirm authenticity and contributes to a safer environment. I also appreciate how straightforward the software implementation process is, making it easy for new team members to get up to speed. We rely on it more than five or six times daily, and whenever we face any issues, the customer service team is excellent and very supportive, which is a significant advantage for anyone prioritizing security. The platform is also highly effective at detecting fake IDs, an essential factor in preventing money laundering. Integration with our existing systems is simple and hassle-free. Review collected by and hosted on G2.com.

The pricing is much too high, and the integration process is quite complex, which may not be ideal for beginners. Additionally, the strict default settings can create challenges for advanced users who need more customization options. Review collected by and hosted on G2.com.

What I like best about Incode is how seamlessly it integrates with existing systems for user onboarding and verification. In our company, we’ve used it to automate customer identity checks, and it has significantly reduced verification time. The accuracy of document scanning and face matching is excellent, and the platform’s API is easy to implement. It also scales well for handling high user volumes without slowing down performance. Review collected by and hosted on G2.com.

Sometimes the verification process can be overly strict with less common ID formats, leading to extra manual reviews. The admin dashboard could also be more intuitive, as certain reports and logs take a few clicks to find. Customer support is generally responsive, but real-time chat would be a nice addition for urgent cases. Review collected by and hosted on G2.com.

This platform is both secure and highly insightful, making it easier to verify identities and handle various elements involved in implementing BNPL in Mexico. Review collected by and hosted on G2.com.

I can't really say something I dislike about it. Review collected by and hosted on G2.com.

As I look at capabilities are seamless and easy. Very user friendly. Review collected by and hosted on G2.com.

When we look at IDV, no one really has time or patients for it, but it is critical. All in all, I wish we didn't need IDV, but we do. Review collected by and hosted on G2.com.

I have to say that the support we had from Incode CS team is amazing. It's not just about onboarding and initial setup, but also their support whenever our team waned to change anything in our flow. Advice and guidance on the impact of each step on our onboarding efficiency really means a lot to us. Balancing between fraud prevention and friction is hard, and having a good CS team really helps. Review collected by and hosted on G2.com.

All was good, nothing to complain about. Thanks team! Review collected by and hosted on G2.com.

Had a chance to test drive the age verification, estimation and liveness for a project. We were impressed by the speed and accuracy, even when the conditions are not ideal (low light, reflections, low end phones, etc). It worked really good and in the cases where it didnt, the application provided guidance to the user during the session how to adjust the camera angle. While we didnt require ID verification, we did have a demo that was sucsessful. Incode showed 100% success rate for documents in EU. Review collected by and hosted on G2.com.

Cant say anything, maybe few minor things that for sure can / or are probably already solved by engeneerign team. Review collected by and hosted on G2.com.

Incode does biometrics using their own ML models that are providing top performance. As it's developed by Incode all the engeneers are there to support when it comes to any customizations or tweaks to the model so that it works perfectly for any use case. We worked with the team as an outside vendor for a client and Incode was clearly the best choice in terms of the technology stack. Implementation is quick, and when eveything is set up it's easy to use by the IT team. No other vendors came close. Review collected by and hosted on G2.com.

Technology is great, more flexibility when it comes to pricing can be something to improove. Review collected by and hosted on G2.com.

With over a decade of experience in the cybersecurity space, I have a sharp eye for identifying value in fraud detection improvements. What sets Incode apart is the seamless efficiency of their identity verification and user onboarding process. Throughout my career, I’ve encountered many solutions attempting to balance security and user experience, but not many have matched Incode's success. Other systems either introduce too much friction, leading to high customer drop-off rates, or are so simplistic that they allow bad actors to bypass security. Incode has struck the perfect balance, automating identity verification while effectively catching 99% of fraud. Review collected by and hosted on G2.com.

The implementation team is incredibly proactive—if I don't respond within two days, they've already initiated a full campaign to assist me. On a serious note, I have been thoroughly impressed with their service. The sales and support teams are always just a phone call away, ready to help with any needs. Review collected by and hosted on G2.com.

Incode has provided a fully white-labeled solution to some of my biggest clients for the onboarding of their end users. The technology is very good wit the smallest amount of false negatives in the industry, even beating the companies that are manually verifying user identites. With no human error, a very hands-on implementatation team, and the best fraud prevention metrics, Incode has been a no brainer! Review collected by and hosted on G2.com.

Using Incode, along with any form of identity verification, adds a layer of friction for the end-user, which is not convenient. However, I advise my biggest clients to measure the tradeoffs, as Incode has proven to generate much more revenue and prevent millions in fraud. Review collected by and hosted on G2.com.

Incode stands out as one of the most technically advanced companies in biometric identity verification. The team's expertise and years of developing machine learning models have resulted in a platform that effectively catches an exceptionally high percentage of fraud attempts. This technical skill is complemented by a proactive and highly skilled team committed to eliminating online fraud. Incode's comprehensive technical approach and big-picture thinking make it one of the best-positioned companies on the market. Review collected by and hosted on G2.com.

While complexity of integrating sophisticated identity verification systems can be a hurdle for some organizations, Incode has a great team that is always there to help. Review collected by and hosted on G2.com.