iDonate Reviews & Product Details

Rob Dupree is very knowledgeable, quick to resolve my issues and patient while teaching me how to accomplish what I need. Review collected by and hosted on G2.com.

Response time when our representative is on vacation. Review collected by and hosted on G2.com.

The 1:1 customer support is the best in the business. Having a dedicated staff person we can turn to has made the biggest difference in getting our peer-to-peer Giving Day webpage running and I'm excited to see where all of these new changes takes us. I also really apperciate the easy to follow step by step guides that iDonate has on their customer support portal. Review collected by and hosted on G2.com.

If you don't have a dedicated iDonate staff member assigned to you, it can be really difficult to get support from the customer support team. I think in the past I've had to wait a week before I received any response to a question I had, which can be very frustrating. I see they have made changes to ther support portal and I have not had a chance to look at those changes, but I'm hoping they're usualful and helpful! Review collected by and hosted on G2.com.

I have used iDonate for two organizations I represent: Hutchraft Ministires is a $5 million veteran evangelism organization. And then I've helped launch HowToLife Movement, a fast-growing upstart ministry reaching Gen Z youth. Overall, iDonate is a very friendly interface. It has been helpful on the back end for me as I have set up a lot, even though my main job is more executive leadership than web design. It has served us well in many capacities, with many, many giving pages we have needed to develop for HowToLife Movement. I use it every day, as we constantly receive gifts. Customer support shows up pretty consistently when I need help (for the most part). I have deep familiarity with both iDonate LEGACY platform, and the newer 2.0. I like to think I have had extensive experience on both platforms. I have loved the EVENT PLATFORM. I have used that for a few very strategic events, including our global Z Conference, which hosted about 1,000 young people who paid to attend. It was a fantastic integration for us. I love the Christian leadership and community of iDonate. Very friendly turf. That's huge. Review collected by and hosted on G2.com.

The team knows I have had deep frustration over GRAPHIC IMAGES integration into my pages and giving forms. This should be far more intutitive, but it isn't. And the result is often a very distroted and stretched image in the mobile version of my forms. I have pleaded, begged, and nicely expressed how this just isn't ready for prime time. PLEASE FIX (even now!).

There are a few other design elements that I think could be much improved.

I wish I had an easier way to CLEAN UP pages that I'm not using. Each page to delete requires some series of multiple things. I can't just delete a campaign, if it still has active parts somewhere. I haven't figured that out yet, and it jus should be easier.

on the events: I need to be able to have a way to do two events, at two different times. That is very clunky.

We have donors from all over the world, and I wish we had a few more ways to be more sensitive to other currencies, etc. This is a very US Centric platform.

Not a big fan of the TRIBUTE feature. That was not well conceived. Needs a separate review to explailn, but it doesn't work well at all.

The confirmation default page is a joke. Please delete that stupid clip art piece, so I don't have to every time.

Hosted pages are somewhat problematic. So much has to do with sizing.

GOAL METERS: This is a big one. That should be able to be inserted into a FORM, not just a hosted page. What a miss! Please fix. Review collected by and hosted on G2.com.

Our main contact, Geoff Giauque, has been an outstanding resource. If he doen's know an anwer right away he finds it. He has helped take our giving day platform to a new level. Couldn't be happeir with the customer service. It is also very user friednly and easy to use. We use I donate daily. Review collected by and hosted on G2.com.

It would be nice if, on giving day, our sports could auto-populate when someone is donating. Currently they have to pick from a drop down menu. Review collected by and hosted on G2.com.

The interface is easy to use and update. The forms are beautiful and clear. Review collected by and hosted on G2.com.

The upgrade to version 2 took longer than expected due to integration with Salesforce, but the integration team was outstanding and patient to walk me through the process every step of the way. Review collected by and hosted on G2.com.

The implementation support was incredible and thorough. We also like the user interface for our donors and the recurring donation features to help donors consider repeat gifts. The salesforce integration is great as well. Review collected by and hosted on G2.com.

I have no current concerns with our account. One area of improvement is more options regarding the emailed receipt regarding creativity. Review collected by and hosted on G2.com.

They way that their systems directly integrate into our website and events has been a massive help in acquiring funds for both our staff as well as for the events that we run. Review collected by and hosted on G2.com.

Honestly, there isn't a ton to dislike. If I had a complaint, it would be that the system does take a little bit to get used to. This "problem" is easily rectified, though, as the customer service team is top notch! Review collected by and hosted on G2.com.

iDonate's customer support is incredible. They're very timely in helping solve issues and they have listened to my feedback on P2P and implemented new features that I have requested. Review collected by and hosted on G2.com.

There truly isn't much to say here. There are some limits to their event feature that make it harder for me to use. I think it has a great foundation and if some integration and automation with Google Sheets were possible it would be very useful. Review collected by and hosted on G2.com.

iDonate has made processing our online donations so much easier and allows me to quickly and confidently answer donor questions on their giving as I am able to locate their giving information easily in the customer portal along with making any requested changes more quickly for our donors Review collected by and hosted on G2.com.

I wish our CRM integrated more easily with iDonate. Many times I wish our CRM operated like the iDonate platform where it was easy to retrieve the data I need in formats that work for our organization. Review collected by and hosted on G2.com.

My absolute favorite thing about iDonate is their ability to complete secure Vault to Vault Data transfers. This allows anyone who has previously been using a different online service to securely transfer over all online donors very easily. Our previous system was far too outdated for this, but we can use it for any future staff person transferring to another region, and that's cut our work on the transferring of all donors to the new system down immensely. Review collected by and hosted on G2.com.

The only thing I wish we could do is to customize the embed payment forms more. We use specific branding for each event, but the embeds for each event looks the same. When we embed them onto our website's event page, we're also unable to center them. However, it still functions perfectly and we love being able to embed any form we need onto our website. Review collected by and hosted on G2.com.