IdeaScale Reviews & Product Details

Striving to be an employer of choice is necessary to sustain most businesses as the war for talent wages on and begins with taking good care of your employees. Listening to your employees, clients, and customers is a necessary commitment, and Ideascale makes it possible, easy, and impactful. Ideascale's product is easy to use, crowd engaging, empowering, and we leverage it to assist us in refining business needs, exploring how to make innovative changes in a time of immediate need!

In terms of Ideascale as an organization, one of the best around- The desire and willingness of their team members to help you make the tool the best it can be is remarkable. I value feeling more than just a subscriber of Ideascale, but like an extension of their organizational family where it feels like there are common goals and voices. Review collected by and hosted on G2.com.

Working with their support team is not what it used to be, rotating door of support personnel. Lack of roadmap and iteration, no longer visionary, cost is not worth it, unable to continue to support ROI of product's value. Review collected by and hosted on G2.com.

IdeaScale makes it incredibly simple to get feedback from your community and stakeholders. Once you have your question(s) in place and an engaged team to thoughtfully evaluate the submissions, you have all of the makings of an impactful change in your organization. Review collected by and hosted on G2.com.

It's sometimes hard to find the balance between public vs. anonymous interaction with the tool. This speaks to your own internal communication plan and prioritization (and it's not a knock on IdeaScale in any way), but it's something to think about ahead of time. Review collected by and hosted on G2.com.

The ease of collecting opinions is the best aspect, not the opinions themselves necessarily. Review collected by and hosted on G2.com.

I'm not convinced that opinion sourcing is truly connected to innovation. The process cost of sifting through and testing ideas is the main issue that no software platform can attend to. Review collected by and hosted on G2.com.

Useful design with flexibility to configure the process in such a way that it matches our specific needs.

Great, on the spot help of support staff. Review collected by and hosted on G2.com.

A downside might be its complexity.

And some things were less flexible than we would have preferred, for example the scales used to evaluate our ideas could not be changed. Review collected by and hosted on G2.com.

It's easy to customize to fit the requirements of the organization. Ideascale constantly improves and introduces new features often based on customer input and insights. The Ideascale organization is extremely helpful and eager to crack potential problems and complex cases. I have worked with Ideascale for 6 years. Review collected by and hosted on G2.com.

The follow-up opportunities, reporting, and analysis could be improved. Review collected by and hosted on G2.com.

IdeaScale's willingness to listen to their consumers needs/wants. We've utilized IdeaScale for over four years now and they have added new features every year that aid us in promoting our brand. Review collected by and hosted on G2.com.

The user interface can be a bit extensive to learn just because there are so many features. So finding areas to change and how those affect others can be a bit challenging but they have a great support staff and an internal knowledge base with several help articles to guide you. Review collected by and hosted on G2.com.

Its ease of use turns out to be something quite useful when wanting to carry out my research and analysis in a fairly simple way, the fact that everything is quite easy to configure and start turns out to be quite useful when wanting to take the steps initials with this system, the customer service team is quite quick when responding to any problem or doubt that may arise during the use of our application, the reliability and security that the system presents during its use is something that also It adds a great plus, the fact that it can export the information to other formats to make it more manageable also turns out to be a very useful feature. Review collected by and hosted on G2.com.

I have no complaints regarding the use of this application, so I openly recommend the use of this application with your eyes closed, in case I get any complaint or failure regarding the use of this application I will take care to update the review. Review collected by and hosted on G2.com.

Flexibility and customization options paired with incredibly knowledgeable staff Review collected by and hosted on G2.com.

Lots of options and takes time to master Review collected by and hosted on G2.com.

IdeaScale has continued to add functionality to make it easier to customize the innovation workflow to suite our business needs. They are always available to share guidance on best practices and offer assistance on troubleshooting. Review collected by and hosted on G2.com.

I would appreciate better reporting mechanisms. It would also be nice to have the ability to set metrics with goals and have the system track and report on those automatically. Review collected by and hosted on G2.com.

While the software gives your innovation program great flexibility, the Innovation Architects are the best aspect of the solution. The on-line support staff via chat are great. I usually ask for help and get the answers within a few minutes. I usually find the IdeaScale community members and administrators all want to help each other. I especially find it helpful that they work in governments. Review collected by and hosted on G2.com.

I think it would be helpful to have more assistance on starting up innovation programs. I would love to have an IdeaScale virtual user groups by region. The solution should be integrated with a project management platform so that once the item is funded you can track each project. Review collected by and hosted on G2.com.