iCapture Reviews & Product Details

Once foundations are setup, iCapture is turn-key and quick to activate for every event. Review collected by and hosted on G2.com.

Contact includes a certain # of lead forms which can be limiting to taking advantage of capabilities. Review collected by and hosted on G2.com.

After much research, iCapture was the best solution to meet all of our lead capture needs. From custom templates to automated follow-up emails it gave everything we were looking for at a great price point. Also the customer support team is friendly, quick and very helpful. Review collected by and hosted on G2.com.

Honestly, nothing that I can think of, we are looking forward to having the solution fully on-boarded soon. Review collected by and hosted on G2.com.

Setting up events and tracking lead submissions is super easy. Review collected by and hosted on G2.com.

There is currently no option to mass archive completed programs and filter between archived and completed. Review collected by and hosted on G2.com.

The iCapture platform makes digitally transforming your events easy with a backend platform for administrators and a user friendly front end app for our sales team. The iCapture team is very hands-on in helping guide the process to successful implementation. Review collected by and hosted on G2.com.

Mapping fields to the CRM can be time-consuming, but once set up is reusable. Review collected by and hosted on G2.com.

iCapture is incredibly easy to use and makes follow-up so much quicker after trade shows. Their support team is top notch! Anytime I have a question they are very quick and passionate in their response. Review collected by and hosted on G2.com.

There isn't much that I dislike. Initial setup is time-consuming but necessary to be successful. Review collected by and hosted on G2.com.

The reps and the admins find it so easy to use! Our reps love that it's a single app for all of the trade shows, so they don't have to learn a new one each time. And their support team has been phenomenal to work with - they've even implemented some new features based on feedback from our reps. When we implemented iCapture, we did a soft launch with a few reps and a couple of shows to test it out. The implementation was not difficult and was very quick. Review collected by and hosted on G2.com.

Working through initial testing of the templates/questionnaires has been tough. There's a lot of back and forth, but that may be cause our questionnaires are complicated. Review collected by and hosted on G2.com.

Integration of information into our systems. Our B2B employees no longer have to write down information on leads, enter them into their own excel grid and send out cards to our BDMs which saves time and creates efficiency at events. We are creating a more holistic process for our tradeshows and conferences across the company which is benefiting us

Also, the support that we have from iCapture helps the process run smoothly. Our Success Manager is quick to answer questions, offer new insights and builds our surveys quickly. Review collected by and hosted on G2.com.

I really cannot think of anything that I do not like at this time. Review collected by and hosted on G2.com.

I said it in April when I used iCapture and I’ll say it again... I wish all lead generation companies were as good as iCapture. Easy to use platform, exceptional customer service (not sure what other word I can use that means more than exceptional), and just all around freaking awesome. Thank you once again for the professional service and the speed at which you and the iCapture team do everything. It is very much appreciated in a “we’ll get back to you in 3-5 business days” world. Working with iCapture makes me look like a Rockstar on my team! Review collected by and hosted on G2.com.

That I have to use other companies. I wish I could use iCapture at all my events because it is by far the easiest to use with the most friend user interface. I do not dislike anything about iCapture. Review collected by and hosted on G2.com.

It is great that questionnaires can be set up months in advance, and that our employees attending the tradeshow will not have to re-download and re-learn a new app each time. I like that it integrates with our CRM system and that all of our leads from each show can automatically be organized, tagged and emailed before we even leave the show! The support at iCapture is always quick to respond and help out when needed. Review collected by and hosted on G2.com.

We recently had an issue where we believe that some of our leads that we scanned were not saved. This is unusual and we haven't had this issue before, but it is a bummer to lose lead information. When we first started using iCapture, the app would crash every once in a while, but I haven't noticed that issue lately, so that is a nice improvement. Review collected by and hosted on G2.com.

I love that iCapture is continuously improving and building on their product. It is so easy to use and intuitive as it is, but they still find new ways to improve. It is always getting even better! And their customer service is top notch - they are ALWAYS available when I have a question! Review collected by and hosted on G2.com.

My only problems "were" when I would have an event that was using another vendor for badge scanning, and I could not map to that vendor's badges for one reason or another. My reps would want to use the other app for scanning capabilities, but that prevented immediate integration into our CRM and marketing programs. But - as I said they are always improving - they even found a fix for that problem. So now, no complaints! Review collected by and hosted on G2.com.