iCapture Reviews & Product Details

I like that my team is able to capture the leads at events so easily. iCapture Support is always extremely helpful and very quick to respond. Review collected by and hosted on G2.com.

There has never been an issue with iCapture that their support team hasn't helped me resolve quickly and efficiently. Review collected by and hosted on G2.com.

Customer service people are great. Even after hours, they're on line and ready to help . Review collected by and hosted on G2.com.

I can't edit the forms on my own which would be helpful Review collected by and hosted on G2.com.

With Icapture you can gather all data from customers in your trade shows which is great to do follow-up and make sales happen. With this you can follow up on customer right after your trade show ends. This means if you have this you will probably follow up earlier than other companies with your possible customers. Review collected by and hosted on G2.com.

To be honest this app comes to solve my need to collect data from trade shows. Instead of having papers or cards and sometimes misplacing them and missing sales. Now I have it all at hand and I have increased sales. Review collected by and hosted on G2.com.

Our company has been using iCapture since 2019. Love that we can customize and tweak the questions that our sales staff enters. Review collected by and hosted on G2.com.

Sometimes it can take a couple of days to get changes made to your lead template questions, but usually, iCapture can get this done quickly. Review collected by and hosted on G2.com.

I like the interface on the app and the ability to scan business cards or badges, but the best feature is the 24/7 availability and quick response rate of the support team. Nights and weekends they've been available if and when needed. Review collected by and hosted on G2.com.

Not so much the fault of iCapture, but shows some shows in 2021 didn't offer APIs or Developers Kits or forced us to use their shows app in place of iCapture. Worth noting that some shows were false in stating they didn't have an API and iCapture was willing to work with us/the show to determine if that was the case for certain. Review collected by and hosted on G2.com.

Working with iCapture has fully automated our lead generation and allowed full integration with Eloqua and SFDC & trade show lead follow up Review collected by and hosted on G2.com.

There is no downside to using iCapture. Working with the iCapture team to ensure that their tool aligns with our backend and building a strong partnership with them has allowed us to focus on sales! Review collected by and hosted on G2.com.

iCapture allows our sales and support staff to quickly scan booth visitors at trade shows we attend and record valuable follow-up information. The integration with HubSpot means we can retrieve information in real-time and quickly follow up with leads. The staff is very knowledgeable and always willing to assist with questions/issues. We had to get things set up for a trade show this year on a tight deadline, and iCapture was flexible and willing to meet on short notice to set us up for success at the event. Review collected by and hosted on G2.com.

Nothing I can think of - we have used iCapture since 2018 and have zero complaints. Highly recommended! Review collected by and hosted on G2.com.

The whole iCapture team has been such a pleasure! Everyone is very knowledgeable and accommodating. Rachel Royer, our Client Success Executive, has and continues to exceed all expectations. When we were at our biggest show of the year and needed help, Rachel provided immediate assistance and did so with a smile. We're very appreciative of Rachel and everything she does to support us!

The iCapture app is clean and straightforward, making it super user-friendly. The business card and badge scanning functionalities are accurate and fast. The customizable lead forms are easy to set up and can be tailored to each event. Integrating iCapture with our CRM was seamless (thanks again to Rachel) and has been a complete game changer! We love that we can now sync leads and automatically send customized follow-up emails instantly. The Back Office admin tool has been a godsend. It's easy to use and has provided us with insight that we didn't have previously. Now, with detailed event analytics, we're now able to measure the performance and ROI of each event. Review collected by and hosted on G2.com.

No complaints here - iCapture has been outstanding! Review collected by and hosted on G2.com.

Whenever I've needed assistance (get something corrected, help on set-up, help to contact an event organizer), either my Success Executive, Rachel, or a support team member, would help me almost immediately. Very few companies I've encountered have ever responded as quickly. Not only are they super fast, but also very knowledgeable of their system and fix any errors quickly or get my event set up very quickly. I can go to them with a shot-in-the-dark type question and they never make me feel dumb for not knowing how to do something and help out the best they can. They don't shy away from taking time to walk you through how to set up an event and make sure you know all you need to be set up for success. For someone still new to this industry, these extra bits of hand-holding are so appreciated! Review collected by and hosted on G2.com.

As I've said, if I don't know how to do something, the iCapture teams is very quick to help out, but I suppose some areas can be more clear on what is needed. It'd also be nice to edit the lead form once the event is started, but I understand why it's not. I really don't dislike anything so far. They have a lot of resources and once I have time to sit down and go through them, a lot of these "dislikes" will probably not exist. Review collected by and hosted on G2.com.

That it's an app based system - anyone working the tradeshow can have the program on their own device to capture leads. No need to rent 3rd party devices. As the administrator, its simple to set up each event and the ability to customize each event is very valuable. Review collected by and hosted on G2.com.

I can't think of anything at this time. Everything is working great! Review collected by and hosted on G2.com.