--- title: iAdvize Reviews meta\_title: 'iAdvize Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 30 reviews by the users' company size, role or industry to find out how iAdvize works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 30 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### iAdvize Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **helpfulness** of iAdvize, significantly reducing workload while improving customer engagement and conversion rates. [(5 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617100&qs=pros-and-cons#reviews) Users appreciate the **exceptional customer engagement** provided by iAdvize, elevating interactions and driving meaningful results. [(3 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1616582&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** from iAdvize, highlighting its engagement and commitment to their success. [(3 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617413&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of iAdvize, making configuration and operation seamless and intuitive. [(3 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617238&qs=pros-and-cons#reviews) Users value the **high level of engagement** from iAdvize, leading to successful integrations and increased sales. [(3 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617727&qs=pros-and-cons#reviews) Users find it **inconvenient that messaging conversations can't connect to Microsoft Teams** , impacting team collaboration. [(1 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=2447433&qs=pros-and-cons#reviews) Users find it **inconvenient due to connectivity issues** between messaging conversations and Microsoft Teams, disrupting workflow. [(1 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=2447416&qs=pros-and-cons#reviews) Users find **missing features** in iAdvize, like an inadequate queue system and limited reporting capabilities, frustrating. [(1 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617451&qs=pros-and-cons#reviews) Users find the **inadequate reporting** in iAdvize limits insights, impacting the overall effectiveness and user experience. [(1 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617624&qs=pros-and-cons#reviews) Users feel frustrated by the **integration issues** with Microsoft Teams, making communication less seamless. [(1 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=2447369&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of iAdvize ##### 1. Helpful Users appreciate the **helpfulness** of iAdvize, significantly reducing workload while improving customer engagement and conversion rates. [ See 5 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617100&qs=pros-and-cons#reviews) See Related User Reviews MM Michael M. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration with iAdvize" What do you like about iAdvize? The iAdvize team was very engaged from kick-off to implementation and beyond. Our solution architects said it was one of the best integrations we have ![Matt D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt D.") MD Matt D. Small-Business (50 or fewer emp.) 5.0/5 "Huge delegation!" What do you like about iAdvize? iAdvize has allowed me to deload my customer service team with the majority of website conversations with customers. Monitoring the conversations, iAd ##### 2. Customer Engagement Users appreciate the **exceptional customer engagement** provided by iAdvize, elevating interactions and driving meaningful results. [ See 3 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1616582&qs=pros-and-cons#reviews) See Related User Reviews ![Matt D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt D.") MD Matt D. Small-Business (50 or fewer emp.) 5.0/5 "Huge delegation!" What do you like about iAdvize? iAdvize has allowed me to deload my customer service team with the majority of website conversations with customers. Monitoring the conversations, iAd ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "iAdvize - premium commercial AI tool" What do you like about iAdvize? iAdvize has been a great partner in helping us elevate our customer engagement. The platform is easy to configure and implement, and our operational t ##### 3. Customer Support Users praise the **exceptional customer support** from iAdvize, highlighting its engagement and commitment to their success. [ See 3 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617413&qs=pros-and-cons#reviews) See Related User Reviews MM Michael M. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration with iAdvize" What do you like about iAdvize? The iAdvize team was very engaged from kick-off to implementation and beyond. Our solution architects said it was one of the best integrations we have ![Matt D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt D.") MD Matt D. Small-Business (50 or fewer emp.) 5.0/5 "Huge delegation!" What do you like about iAdvize? iAdvize has allowed me to deload my customer service team with the majority of website conversations with customers. Monitoring the conversations, iAd ##### 4. Ease of Use Users appreciate the **user-friendly interface** of iAdvize, making configuration and operation seamless and intuitive. [ See 3 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617238&qs=pros-and-cons#reviews) See Related User Reviews MM Michael M. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration with iAdvize" What do you like about iAdvize? The iAdvize team was very engaged from kick-off to implementation and beyond. Our solution architects said it was one of the best integrations we have ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "iAdvize - premium commercial AI tool" What do you like about iAdvize? iAdvize has been a great partner in helping us elevate our customer engagement. The platform is easy to configure and implement, and our operational t ##### 5. Engagement Users value the **high level of engagement** from iAdvize, leading to successful integrations and increased sales. [ See 3 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617727&qs=pros-and-cons#reviews) See Related User Reviews MM Michael M. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration with iAdvize" What do you like about iAdvize? The iAdvize team was very engaged from kick-off to implementation and beyond. Our solution architects said it was one of the best integrations we have ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "iAdvize - premium commercial AI tool" What do you like about iAdvize? iAdvize has been a great partner in helping us elevate our customer engagement. The platform is easy to configure and implement, and our operational t ### 5 Cons or Disadvantages of iAdvize ##### 1. Chat Management Users find it **inconvenient that messaging conversations can't connect to Microsoft Teams** , impacting team collaboration. [ See 1 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=2447433&qs=pros-and-cons#reviews) See Related User Reviews MT Megha T. Mid-Market (51-1000 emp.) 5.0/5 "Connect with experts easily" What do you dislike about iAdvize? We find it a bit inconvenient because the messaging conversations can not be connected to our team's working chat on Microsoft teams. ##### 2. Connectivity Issues Users find it **inconvenient due to connectivity issues** between messaging conversations and Microsoft Teams, disrupting workflow. [ See 1 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=2447416&qs=pros-and-cons#reviews) See Related User Reviews MT Megha T. Mid-Market (51-1000 emp.) 5.0/5 "Connect with experts easily" What do you dislike about iAdvize? We find it a bit inconvenient because the messaging conversations can not be connected to our team's working chat on Microsoft teams. ##### 3. Feature Issues Users find **missing features** in iAdvize, like an inadequate queue system and limited reporting capabilities, frustrating. [ See 1 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617451&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "iAdvize - premium commercial AI tool" What do you dislike about iAdvize? I think there are some features missing in iAdvize that impact the overall experience. For example, there’s no proper queue system when transferring t ##### 4. Inadequate Reporting Users find the **inadequate reporting** in iAdvize limits insights, impacting the overall effectiveness and user experience. [ See 1 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617624&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "iAdvize - premium commercial AI tool" What do you dislike about iAdvize? I think there are some features missing in iAdvize that impact the overall experience. For example, there’s no proper queue system when transferring t ##### 5. Integration Issues Users feel frustrated by the **integration issues** with Microsoft Teams, making communication less seamless. [ See 1 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=2447369&qs=pros-and-cons#reviews) See Related User Reviews MT Megha T. Mid-Market (51-1000 emp.) 5.0/5 "Connect with experts easily" What do you dislike about iAdvize? We find it a bit inconvenient because the messaging conversations can not be connected to our team's working chat on Microsoft teams. ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ View All Alternatives ](https://www.g2.com/products/iadvize/competitors/alternatives) IC isabella c. Senior credit consultant Small-Business (50 or fewer emp.) 10/26/2022 "great." 5/5 What do you like best about iAdvize? What works best for me is the ability to video chat. Review collected by and hosted on G2.com. What do you dislike about iAdvize? Everything is helpful to me when i use iAdvize. Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? It is solving our issue by providing voice access to translate our texts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Megan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Megan M.") MM Megan M. Online Engagement Manager Mid-Market (51-1000 emp.) 10/27/2020 "iAdvize was a great test!" 4/5 What do you like best about iAdvize? iAdvize was a great test for us to understand how using customers as a source of knowledge could be very beneficial to the business. Review collected by and hosted on G2.com. What do you dislike about iAdvize? It was hard to manage the customers (they're not agents but also not just "customers"). Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? We realized that we should find a way to leverage the VOC more, in a way that allows us to better support the flow of conversation without having to micromanage. Review collected by and hosted on G2.com. Show More 7/13/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Edimar B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edimar B.") EB Edimar B. Social media/Community Manager Freelance Small-Business (50 or fewer emp.) 12/8/2020 "It’s an amazing opportunity!" 5/5 What do you like best about iAdvize? What I like the most about iadvize is that I can work at any time, there is also a good camaraderie between all the experts and we help each other ... it is a great opportunity to make extra money and at the same time help other people Review collected by and hosted on G2.com. What do you dislike about iAdvize? I don’t dislike anything about iAdvize for me is a great platform Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? I have helped customers find exactly the product they need, in addition to offering my honest advice and opinion... customer appreciation and profit are the best benefit in this job also the biggest benefit is working the hours I want and the weekly pay Review collected by and hosted on G2.com. Show More 8/17/2021 Current UserValidated ReviewerSource: Organic ![Charles-Edouard D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charles-Edouard D.") CD Charles-Edouard D. Responsable Projets digitaux et Innovation MCS Cosmetics Mid-Market (51-1000 emp.) 6/28/2021 "A great tool to connect to our customers" 4.5/5 What do you like best about iAdvize? The power of the online chat tool: chat messaging, chatbot, video chat, etc. iAdvize is one of the best e-commerce website chat: it allows you to have a lot of metrics available, great dashboard, full of features to help us support our customers and understand site navigation issues. There are new features quite often and the tool is progressing quickly Review collected by and hosted on G2.com. What do you dislike about iAdvize? More customization options for the chatbox The tool is excellent and I recommend it Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? Support our customers in difficulty on the website: technical incident or complex journey Offer one-to-one advice with our clients, by selecting the most relevant users (pages views, clics) Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") UB Verified User in Building Materials Small-Business (50 or fewer emp.) 11/19/2020 "Great and flexible platform to work on and earn money whenever you want" 5/5 What do you like best about iAdvize? I like that it enables me to earn money and be able to skip the rat race, work when I want, be around my family and pursue my passions. Review collected by and hosted on G2.com. What do you dislike about iAdvize? There is nothing to dislike. Its awesome in everyway. Review collected by and hosted on G2.com. Recommendations to others considering iAdvize: I recommend this platform to both Organizations and Experts in their field. It enables an organization to take the conversation online with their customers and experts are able to work with greater flexibility than a traditional job. This platform has proven its prowess during the Covid19 Pandemic for all and has added value to organisations, experts and customers alike during this hard time by providing meaningful ways to connect whilst staying safe. Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? It enables me to help people find solutions to their home improvement projects. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Supermarkets](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Supermarkets") US Verified User in Supermarkets Enterprise (\> 1000 emp.) 7/20/2019 "My paid passion for telecommunications and mobile networks" 5/5 What do you like best about iAdvize? I was selected for a mission at a large online mobile phone sales site. I work in the evening and in my spare time. I can chat with customers with my mobile phone or on my workstation. It's the freedom to work when you want, when you want it most. Review collected by and hosted on G2.com. What do you dislike about iAdvize? The salary is not fixed and guaranteed throughout the month. It is an important additional remuneration supplement, however. We are teleworking and we do not see and know our co-workers. Maybe it's an advantage not to see each other face-to-face. Review collected by and hosted on G2.com. Recommendations to others considering iAdvize: You don't necessarily have the job that matches your passion. Iadvize allows you to do this in addition to your current job. Moreover, you do this whenever you want. No one is forcing you to work. Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? I notify the brand that hires us of product sheets that are counterfeit or with abusive fees. In return, we receive compensation for Review collected by and hosted on G2.com. Show More 7/22/2019 Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") CR Verified User in Retail Mid-Market (51-1000 emp.) 8/3/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Excellent way to make money from home! " 5/5 What do you like best about iAdvize? IAdvize trains you with all the tools needed to be effective. They are very supportive and are constantly looking for ways to improve. They truly listen to feedback given. Review collected by and hosted on G2.com. What do you dislike about iAdvize? Although trying to be helpful thanks done always work at first and it can get extremely frustrating. Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? iAdvize had been great to me! I've also recommended it to others and they love it! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") II Verified User in Information Services Mid-Market (51-1000 emp.) 7/30/2019 "The best experience" 5/5 What do you like best about iAdvize? I like that the app is a very useful experience and a great way to earn money. Review collected by and hosted on G2.com. What do you dislike about iAdvize? I don't dislike anything. The app is very on point on fixing problems. Review collected by and hosted on G2.com. Recommendations to others considering iAdvize: I would recommend that you sign up. You could accomplish a lot of goals. Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? The problems I solve is how customers have trouble with certain things and I direct them in the right position. The benefits I achieve is customer service experience and learning how to communicate. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 8/8/2019 "Jewelry Advisor at Histoire d’Or" 5/5 What do you like best about iAdvize? I loved sharing my passion for jewelry with internet users by advising them as best as I could. Review collected by and hosted on G2.com. What do you dislike about iAdvize? The small technical issues on the platform that have been hindering. Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? iAdvize gave me a lot of advice to improve my sales pitch. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Julien D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julien D.") JD Julien D. Consultant CRM Marketing and Advertising Enterprise (\> 1000 emp.) 7/7/2017 "Great functionality and still User friendly" 4.5/5 What do you like best about iAdvize? Very easy to practise and use, either for an advisor, a manager and an administrator. We can find almost anything we need as figures for analytics : it's a very powerfull solution for behavioural targeting on livechat. Review collected by and hosted on G2.com. What do you dislike about iAdvize? Dislike may be too much, but it certainly need improvement : Relationship with team when we try to submit improvement based on usage, if it's not on the roadmap, we have lack of listening from the Iadvize Team. Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? We work for company which deals both with Customer care issue and sales achievement. Using Iadvize is a growth lever on Customer satisfaction and transformation rate. Review collected by and hosted on G2.com. 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