--- title: iAdvize Reviews meta\_title: 'iAdvize Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 31 reviews by the users' company size, role or industry to find out how iAdvize works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 31 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### iAdvize Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **helpfulness** of iAdvize, significantly reducing workload while improving customer engagement and conversion rates. [(5 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617100&qs=pros-and-cons#reviews) Users appreciate the **exceptional customer engagement** provided by iAdvize, elevating interactions and driving meaningful results. [(3 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1616582&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** from iAdvize, highlighting its engagement and commitment to their success. [(3 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617413&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of iAdvize, making configuration and operation seamless and intuitive. [(3 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617238&qs=pros-and-cons#reviews) Users value the **high level of engagement** from iAdvize, leading to successful integrations and increased sales. [(3 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617727&qs=pros-and-cons#reviews) Users find it **inconvenient that messaging conversations can't connect to Microsoft Teams** , impacting team collaboration. [(1 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=2447433&qs=pros-and-cons#reviews) Users find it **inconvenient due to connectivity issues** between messaging conversations and Microsoft Teams, disrupting workflow. [(1 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=2447416&qs=pros-and-cons#reviews) Users find **missing features** in iAdvize, like an inadequate queue system and limited reporting capabilities, frustrating. [(1 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617451&qs=pros-and-cons#reviews) Users find the **inadequate reporting** in iAdvize limits insights, impacting the overall effectiveness and user experience. [(1 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617624&qs=pros-and-cons#reviews) Users feel frustrated by the **integration issues** with Microsoft Teams, making communication less seamless. [(1 mentions)](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=2447369&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of iAdvize ##### 1. Helpful Users appreciate the **helpfulness** of iAdvize, significantly reducing workload while improving customer engagement and conversion rates. [ See 5 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617100&qs=pros-and-cons#reviews) See Related User Reviews MM Michael M. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration with iAdvize" What do you like about iAdvize? The iAdvize team was very engaged from kick-off to implementation and beyond. Our solution architects said it was one of the best integrations we have ![Matt D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt D.") MD Matt D. Small-Business (50 or fewer emp.) 5.0/5 "Huge delegation!" What do you like about iAdvize? iAdvize has allowed me to deload my customer service team with the majority of website conversations with customers. Monitoring the conversations, iAd ##### 2. Customer Engagement Users appreciate the **exceptional customer engagement** provided by iAdvize, elevating interactions and driving meaningful results. [ See 3 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1616582&qs=pros-and-cons#reviews) See Related User Reviews ![Matt D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt D.") MD Matt D. Small-Business (50 or fewer emp.) 5.0/5 "Huge delegation!" What do you like about iAdvize? iAdvize has allowed me to deload my customer service team with the majority of website conversations with customers. Monitoring the conversations, iAd ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "iAdvize - premium commercial AI tool" What do you like about iAdvize? iAdvize has been a great partner in helping us elevate our customer engagement. The platform is easy to configure and implement, and our operational t ##### 3. Customer Support Users praise the **exceptional customer support** from iAdvize, highlighting its engagement and commitment to their success. [ See 3 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617413&qs=pros-and-cons#reviews) See Related User Reviews MM Michael M. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration with iAdvize" What do you like about iAdvize? The iAdvize team was very engaged from kick-off to implementation and beyond. Our solution architects said it was one of the best integrations we have ![Matt D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt D.") MD Matt D. Small-Business (50 or fewer emp.) 5.0/5 "Huge delegation!" What do you like about iAdvize? iAdvize has allowed me to deload my customer service team with the majority of website conversations with customers. Monitoring the conversations, iAd ##### 4. Ease of Use Users appreciate the **user-friendly interface** of iAdvize, making configuration and operation seamless and intuitive. [ See 3 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617238&qs=pros-and-cons#reviews) See Related User Reviews MM Michael M. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration with iAdvize" What do you like about iAdvize? The iAdvize team was very engaged from kick-off to implementation and beyond. Our solution architects said it was one of the best integrations we have ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "iAdvize - premium commercial AI tool" What do you like about iAdvize? iAdvize has been a great partner in helping us elevate our customer engagement. The platform is easy to configure and implement, and our operational t ##### 5. Engagement Users value the **high level of engagement** from iAdvize, leading to successful integrations and increased sales. [ See 3 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617727&qs=pros-and-cons#reviews) See Related User Reviews MM Michael M. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration with iAdvize" What do you like about iAdvize? The iAdvize team was very engaged from kick-off to implementation and beyond. Our solution architects said it was one of the best integrations we have ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "iAdvize - premium commercial AI tool" What do you like about iAdvize? iAdvize has been a great partner in helping us elevate our customer engagement. The platform is easy to configure and implement, and our operational t ### 5 Cons or Disadvantages of iAdvize ##### 1. Chat Management Users find it **inconvenient that messaging conversations can't connect to Microsoft Teams** , impacting team collaboration. [ See 1 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=2447433&qs=pros-and-cons#reviews) See Related User Reviews MT Megha T. Mid-Market (51-1000 emp.) 5.0/5 "Connect with experts easily" What do you dislike about iAdvize? We find it a bit inconvenient because the messaging conversations can not be connected to our team's working chat on Microsoft teams. ##### 2. Connectivity Issues Users find it **inconvenient due to connectivity issues** between messaging conversations and Microsoft Teams, disrupting workflow. [ See 1 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=2447416&qs=pros-and-cons#reviews) See Related User Reviews MT Megha T. Mid-Market (51-1000 emp.) 5.0/5 "Connect with experts easily" What do you dislike about iAdvize? We find it a bit inconvenient because the messaging conversations can not be connected to our team's working chat on Microsoft teams. ##### 3. Feature Issues Users find **missing features** in iAdvize, like an inadequate queue system and limited reporting capabilities, frustrating. [ See 1 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617451&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "iAdvize - premium commercial AI tool" What do you dislike about iAdvize? I think there are some features missing in iAdvize that impact the overall experience. For example, there’s no proper queue system when transferring t ##### 4. Inadequate Reporting Users find the **inadequate reporting** in iAdvize limits insights, impacting the overall effectiveness and user experience. [ See 1 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=1617624&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "iAdvize - premium commercial AI tool" What do you dislike about iAdvize? I think there are some features missing in iAdvize that impact the overall experience. For example, there’s no proper queue system when transferring t ##### 5. Integration Issues Users feel frustrated by the **integration issues** with Microsoft Teams, making communication less seamless. [ See 1 mentions ](https://www.g2.com/products/iadvize/reviews?filters%5Bsentiment_snippet%5D=2447369&qs=pros-and-cons#reviews) See Related User Reviews MT Megha T. Mid-Market (51-1000 emp.) 5.0/5 "Connect with experts easily" What do you dislike about iAdvize? We find it a bit inconvenient because the messaging conversations can not be connected to our team's working chat on Microsoft teams. ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ View All Alternatives ](https://www.g2.com/products/iadvize/competitors/alternatives) ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 6/17/2025 "At the forefront!" 4.5/5 What do you like best about iAdvize? A flawless support from the iAdvize teams to challenge us and enable us to offer a differentiating customer experience through innovative technologies. Review collected by and hosted on G2.com. What do you dislike about iAdvize? A reporting system that is not very intuitive and deserves to be improved Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? Speed of the teams in finding solutions to the small technical issues reported Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated JL Justine L. Responsable webmarketing Mid-Market (51-1000 emp.) 7/25/2024 "A very comprehensive tool for customer relations" 4/5 What do you like best about iAdvize? iAdvize offers a comprehensive service for quality interaction with our clients and prospects. The tool is easy to configure as a whole once you understand the setup of groups, skills, and agent profiles. This tool is also very simple to implement on the website and to tailor according to the site's pages. Review collected by and hosted on G2.com. What do you dislike about iAdvize? In my opinion, some features are missing, particularly a section for users to leave a message outside of the chat's opening hours so that the agent can respond in the morning and an alert can be sent by email to the user. Our clients are requesting this and are often dissatisfied with their chat experience due to the lack of this feature. I also think the solution should develop the lead generation feature, especially with more formatted fields (e.g., for the date of birth format). Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? It allows us to communicate smoothly with our clients and prospects who do not like to communicate by phone or email. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated DJ David J. Enterprise (\> 1000 emp.) 4/26/2024 "A fantastic partner" 4.5/5 What do you like best about iAdvize? The support, responsiveness and engagement we have had from iAdvize during the first year of our partnership, has been extremely good. They're happy to suggest, discuss and develop ideas in partnership with us, to help develop winning solutions for our customers and our business. The flexibility and responsiveness of the iAdvize team, position them as a highly valued partner for us. Review collected by and hosted on G2.com. What do you dislike about iAdvize? Just two points for us here: - The lack of scheduling functionality to automatically differentiate the Campaigns we run during public holidays requires us to manage this manually for each of our 30+ global Markets. - Whilst iAdvize have gone above and beyond to provide what we need (and the data is in the platform, just not necesarily presented how and where we would like to see it), we have had difficulty aligning the KPI and reporting metrics to match those we had from a previous chat vendor. However, iAdvize are working closely with our business teams to provide an API solution that will better suit our needs. Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? The ibbu Expert service is a very important part of the iAdvize solution for us. This community helps us to support customers with technical product enquiries across our huge range of products, by providing expertise and knowledge across specific product ranges. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lucie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucie D.") LD Lucie D. Responsable qualité service client Mid-Market (51-1000 emp.) 7/25/2024 "Great tool and great team" 5/5 What do you like best about iAdvize? iAdvize is a very intuitive tool, easy to use for both clients and the advisors who respond to them. Behind the tool, there is also a caring team, always available to help. Review collected by and hosted on G2.com. What do you dislike about iAdvize? The cost of the tool is quite significant, so it is necessary to make it profitable. Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? iAdvize allows our clients to contact us synchronously without having to pick up the phone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") EC Verified User in Consumer Electronics Mid-Market (51-1000 emp.) 4/14/2024 "Highly impressed and highly recommended!" 5/5 What do you like best about iAdvize? The iAdvize platform's adaptability allowed us to transform how we engage with our customers. iAdvize has an amazing team and we were able to continually optimize conversion rates, resulting in a meaningful impact on our bottom line. Furthermore, iAdvize is on the forefront of conversational AI technology. Their offering on agent Co-Pilot is very impressive and practical to implement. I recommend the platform for any brand looking to maximize and deliver on its potential. Review collected by and hosted on G2.com. What do you dislike about iAdvize? iAdvize's conversational platform has enabled us to assist our customers at any hour of the day. Especially during peak traffic times like sales events, iAdvize has been instrumental in allowing us to easily capture additional revenue opportunities that could have otherwise been lost. It has been an invaluable asset in optimizing our customer engagement strategy and increasing our revenue potential. Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? iAdvize helped us address those customers who have questions during their purchasing journey (or) those customers who needed reassurance (via talking to a human agent) to finish their purchase. Additionally, iAdvize helped us to optimize the routing of chats to human agents which results in lowering cart abondonment and increasing customer engagement. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Wendy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wendy S.") WS Wendy S. Customer Operations Manager Small-Business (50 or fewer emp.) 1/11/2024 "Assistance Meets Effortless Excellence!" 4.5/5 What do you like best about iAdvize? What sets iAdvize apart is their unparalleled attentiveness to clients. It's not just about assistance; it's a seamless partnership where they truly understand and care about your needs. Their commitment to excellence shines through in every interaction, making the entire experience not just efficient but enjoyable. They've mastered the art of blending technology with human touch, creating a platform that not only works flawlessly but also brings joy to the customer support journey. Review collected by and hosted on G2.com. What do you dislike about iAdvize? It's a bit challenging to come up with dislikes. If there's anything, it would be wishing I had discovered iAdvize sooner! In all seriousness, their service has exceeded my expectations, leaving no room for complaints. Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? iAdvize's magic lies in its capacity to turn challenges into opportunities. They're geared to successfully convert what could be mundane support queries into meaningful, engaging dialogues, creating a more connected and informed customer base. It's not just about solving problems; it's about turning each interaction into a chance to build stronger relationships. The iAdvize teams' ability to adapt swiftly to our evolving needs has been a game-changer. The team's solution-oriented mindset ensures that every challenge becomes an opportunity for innovation. They're not just a service provider; they're collaborative partners, enhancing the overall customer experience. It's a game-changer that benefits both our team and, more importantly, our community of Solemates! Review collected by and hosted on G2.com. Show More 2/7/2025 Validated ReviewerSource: Organic ![Lyndsay B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lyndsay B.") LB Lyndsay B. Sr. Director of Customer Care & DEIB Enterprise (\> 1000 emp.) 3/21/2024 "A great platform and partnership" 5/5 What do you like best about iAdvize? Working with the iAdvize team has been incredible from beginning and throughout. The ease of implementation and integration really spoke volumes to the organization and professionalism of the team we worked with. Review collected by and hosted on G2.com. What do you dislike about iAdvize? At this time, there are no downsides. Our team is still adapting to the product and looking forward to future enhancements and metrics that the platform offers. Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? iAdvize created a new channel of communication to elevate our overall customer support as well as help our customers with self-service options with the post-sales needs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LB Laurent B. Mid-Market (51-1000 emp.) 4/25/2024 "A present, friendly, and competent support team, an ergonomic application!" 4.5/5 What do you like best about iAdvize? The ability to offer a community of experts in addition to a technically proven solution. Review collected by and hosted on G2.com. What do you dislike about iAdvize? Few things, but I will say that the business model of buying a package of conversations in advance is not easy to budget. Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? The team is responsive in case of problems but also proactive and a driving force for improving the CX. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated JB Janice B. Sr. Contact Center Manager Small-Business (50 or fewer emp.) 4/18/2024 "Ideal web chat experience" 4/5 What do you like best about iAdvize? The assigned team provided a seamless inplementation. Readily available to provide assistance. Review collected by and hosted on G2.com. What do you dislike about iAdvize? Obtaining customized report to drop to email systematically has been somewhat challenging. We are still filtering through it. Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? There have been strategy meetings to resolve the issue. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MT Megha T. Vice President of Strategy and Ecommerce Mid-Market (51-1000 emp.) 6/15/2023 "Connect with experts easily" 5/5 What do you like best about iAdvize? Customers can simply message specialists using this service rather than posting the same question on dozens of forums, which makes it much more simple for them to get their questions answered. Review collected by and hosted on G2.com. What do you dislike about iAdvize? We find it a bit inconvenient because the messaging conversations can not be connected to our team's working chat on Microsoft teams. Review collected by and hosted on G2.com. What problems is iAdvize solving and how is that benefiting you? Our marketing team has benefited from it since it enables us to communicate with clients on a worldwide scale through text messages, video chats, and not just phone converstaions. Review collected by and hosted on G2.com. 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