What do you dislike about iWave?
I don't like using iWave's Smart Search feature or any aggregated summaries about a constituent, as these are never the full picture and can often omit crucial information or conflate more than one individual. It also does not combine household data/spouse information the way manual prospect researchers can, so I always find these summaries to be incomplete. Trained researchers should know to use iWave data as one of many tools and to corroborate information using other sources. One specific issue that came up recently is a colleague's misinterpretation of "Capacity" in our iWave/Salesforce integration. Labeled "Capacity", like our own manual Capacity Ratings, she conflated the two. I don't trust iWave's capacity and would appreciate if there was another term used or further documentation/definition about those figures/ranges. Review collected by and hosted on G2.com.
Recommendations to others considering iWave:
Recommendations for improving iWave include enhancing the Smart Search feature to provide more comprehensive summaries that include household data and spouse information. Additionally, clearer documentation on terms like "Capacity" would help prevent misinterpretations. Expanding the integration capabilities with other CRM systems could also be beneficial. Review collected by and hosted on G2.com.
What problems is iWave solving and how is that benefiting you?
iWave saves us hours if not days of searching. It does exactly what an aggregator should and allows us to quickly reference primary sources. It is our team's one-stop-shop and takes the uncertainty out of wondering what other information we might be missing. Although it doesn't capture everything, it feels very thorough. I would feel like I lost a limb if suddenly I didn't have access to iWave. The pricing seems fair for the amount of information we receive. The platform has consistent high performance and I rarely run into any issues. I look forward to seeing how the integration of more AI can help enhance its existing features. Review collected by and hosted on G2.com.