Having used the system for campaign creation, this reviewer highlights its user-friendly interface and cloning feature for efficient notifications. Building a comprehensive database is challenging, particularly in registering cell phone numbers.
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Ease of use and customer support. Anytime we need anything, we can just pick up the phone and get help. Review collected by and hosted on G2.com.
I can't think of anything right offhand. I found the old website cumbersome, but I like the new site's ease of use. Review collected by and hosted on G2.com.
I like being able to automate weather messages because it saves time. I also appreciate that I can create and send messages from a computer, phone, or tablet.
I really value the option to use private internal groups as a contingency within our PACE plan for the fire and EMS paging system. Review collected by and hosted on G2.com.
I don’t like the process of making a mapping selection from the app. It feels seamless on the computer, but in the app it’s not as smooth or straightforward. Review collected by and hosted on G2.com.
I like that Hyper Reach is easy to use once you get some initial items (templates, mapping) set up. Review collected by and hosted on G2.com.
There is too much "old" information and it doesn't let the resident know if they are trying to input a phone number that is already in the system with someone else's information. There is also no City or Village information when looking at the reports to know where the person is if they indicate they may need extra assistance with special needs. Review collected by and hosted on G2.com.
I like how easy it is to add and remove contacts and sort them into groups. Review collected by and hosted on G2.com.
I wish the weather notifications were more flexible as far as time of day and frequency of message. Review collected by and hosted on G2.com.
it can be pinpointed to a specific location, we can have sub groups for internal campaigns Review collected by and hosted on G2.com.
it is difficult to navigate from a phone Review collected by and hosted on G2.com.
The support - Anytime I have had a question Mary Grace has been very helpful Review collected by and hosted on G2.com.
That I haven't had time to fully learn the system yet (this is crazy schedule issue on my end) Review collected by and hosted on G2.com.
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