HowNow Reviews & Product Details

Nice clean UI, easy to create content for complete newbie in LMS management. Review collected by and hosted on G2.com.

Very few room for customization and integrations. Some features outrageously missing (no customized surveys? no feedback answers?!) It is tricky to handle users if they are a mix of internal and external. Too many limitations (e.g. you cannot write a customized Welcome email, and the current one is unnecessary wordy and pitching Hownow, login details only at the end). As a seasoned LMS manager, I find the LMS needs to improve a lot. Lastly, customer support is fast, but you can tell they are not technically knowledgeable: sometimes I feel I know the LMS best. Review collected by and hosted on G2.com.

The options available. I really enjoy having the HowNow+ catalogue; it helps with the curation of content. And the customer service is very responsive. Review collected by and hosted on G2.com.

I would like to see an update to the pathways. Make it more streamlined. Being able to add badges/certificates to pathways would be nice for gamification. I would also like to see an update to the assessments. To be able to add other question types like mix and match or Likert scale type of questions. Review collected by and hosted on G2.com.

We've had a fantastic account team who have helped us implement HowNow into the business. Our customer experience manager is fantastic and nothing is too much trouble. She's able to understand our business issues and provide solutions that help adapt the platform to our needs. We've just recently launched the platform and the system is easy to use and works great for most of our colleagues. HowNow works amazingly with Bob and has therefore been easy to implement. I love how I can assign learning via our internal groups and departments. They have an awesome team to help with issues and the response time is incredible. Everyone at HowNow is absolutely brilliant and focused on customer satisfaction and improving learning in our organisation. Review collected by and hosted on G2.com.

Some of the HowNow+ content isn't suitable (i.e. tone/style/ different culture/ inappropriate humour etc) and sometimes there are loading issues but these do generally get resolved quickly and no platform is fault free :). Review collected by and hosted on G2.com.

The team at HowNow have been amazing to partner with. They've made what was quite a daunting, high profile project land effortlessly.

The platform itself is intuitive, easy to use and offers a number of incredible features that help truly personalise learning for the end user without leaving them feeling overwhelmed. The ability to bring learning to the learner in the flow of work is game changing, and supports the evolution of how we learn now ;-)

The Customer Support team have been incredible to work with, adding huge amounts of value to the project. They really do go above and beyond to ensure you have the support you need to deliver. The team have also dealt with any queries or challenges amazingly, responding to issues in no time at all. Their change runway is really exciting to see and is built all around feedback from the end user making the enhancements to the platform relevant. Review collected by and hosted on G2.com.

There are some enhancements that could be made around organisation of content and data and reporting but they already have this on their runway. And anything that hasn't been thought of they are happy to review and provide a portal for how customers can make suggestions for improvements. I'd also like to see more content in a variety of different languages. Identifying this through the content catalogue can be quite tricky. Review collected by and hosted on G2.com.

HowNow is a real joy to partner with. Their customer-centricity is outstanding and they are responsive to feedback - their "Canny" feedback site allows you to suggest/upvote product improvements which they interact with regularly and they also provide great transparency on their roadmap.

They regularly innovate and it's exciting to partner with such a modern, agile organisation. The release of their learning pathways is a recent favourite.

HowNow really "get" learning - e.g. they take the learning to where the *learners* are with integrations with the browser, or Slack etc. - it makes access to upskilling far more seamless. Their nuggets (short, bitesized content) are great, too, as they allow for microlearning. The site is simple to use, so it's really easy for our colleagues to create upskilling on it, even if they're not specialists. The channels are helpful and it's fun, modern and fresh.

Their smart, authentic team constantly impress and they will also go the extra mile to build great relationships and continuously add value, providing high-quality insights into L&D best practice with their podcast, L&D Disrupt, and learning events like HowNow Hacks.

This modern, responsive LXP is a world apart from our old LMS. Review collected by and hosted on G2.com.

Unsurprisingly, the team is 'on it' with addressing downsides in their roadmap. The biggest one that they are addressing for us is getting better data analysis capability. They're also finessing channels (which we need to be more organised). I'm sure soon they'll give L&D teams "super admin" rights to be able to edit another's content and hopefully they'll also look into UI a little more (e.g. we do need a better way for learners to distinguish between content types - it would be helpful to be able to visually signpost that something is a podcast versus article versus workshop for instance). Review collected by and hosted on G2.com.

Our end users love the interface and ease of use in HowNow, as well as all the tools and reporting options. We have had such a great overall experience since we started using the system. And from an internal/admin perspective, the support and guidance we have received from Lulu, Alfie, and James has been phenomenal. They are always there when we need them, not only supporting us from a technical perspective, but from an L&D strategy perspective as well. They communicate in a timely manner, which is important to us, and they always keep us up to date with new features and functionality. HowNow takes feedback from their customers and actions it. Their roadmap is awesome. A+ to HowNow in every respect, thanks! Review collected by and hosted on G2.com.

There are certain features that we needed but did not have, like Pathways, but now the functionality exists. The roadblocks we encounter are minor, so nothing really to dislike about HowNow. Review collected by and hosted on G2.com.

HowNow is an incredibly intuitive platform. We implemented around 1 year ago and recently had our first mandatory training administrated through HowNow. We had very few queries from users about access. The customer success team are amazing. They are helpful, quick to respond, flexible and really friendly. They understand what we are trying to achieve as an organisation and work with us to set meaningful goals. Review collected by and hosted on G2.com.

There are some additional features that would be helpful, but HowNow has their roadmap where customers can see what is in the pipeline and we have direct influence on the things that are most useful. Review collected by and hosted on G2.com.

The support from the HowNow team has been amazing, they are super responsive and helpful throughout all of our interactions. Review collected by and hosted on G2.com.

We have HowNow+, one of the downsides, is the fact that we have to upload the content to our LMS for our employees to have access to, versus the employees just having upfront access to all of the content right away. This is different than how other content platforms have functioned, like Coursera and LinkedIn Learning where employees can just search for content to learn about. Review collected by and hosted on G2.com.

Thanks to the HowNow team for professional and personal support provided. The platform is very user-friendly and an easy-to-use platform to make own learning content and source content from a range of different e-learning providers. Review collected by and hosted on G2.com.

It would be good to have a support call function as the support chat is not always as convenient as actually talking to someone. Review collected by and hosted on G2.com.

Very user friendly, good spectrum of functionality, continually evolving roadmap with improvements. Customer service is brilliant! Review collected by and hosted on G2.com.

The content authoring is still in its infancy but confident that improvements are on the horizon! Review collected by and hosted on G2.com.