--- title: Hotello Reviews meta_title: 'Hotello Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Hotello works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 17 scale: '5' date_modified: '2026-05-05' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Hotello Reviews **Vendor:** Mews **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 17 ## About Hotello Hotello is a cloud-based PMS and its customer service represents a strong value. The elegance in its design and the performance offered make it possible to create an adequate technological hub so that different types of properties can offer an exceptional experience to their guests. Our solutions are developed with reliability and adaptability according to hoteliers' needs based on observations and collaboration, in order to respond to the latest hospitality industry trends. Moreover, Humans are at the heart of our solutions' development to make their work simple, efficient and pleasant while reducing manual tasks. This allows them to have free time for what matters, be present for their guests. ## Hotello Reviews ### 1. Hotello - Agile and customer driven PMS **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Cédric C. | Director of Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2021 **What do you like best about Hotello?** Hotello is a flexible tool that enables you to build your own strategy. Their customer service is on point and being an hotelier from Montreal, I appreciate the fact that we have a local service. The variety of the features is also important depending on the size of hotel you have. **What do you dislike about Hotello?** I would recommend Hotello to continue improving their interface and its design to make it more user friendly. **What problems is Hotello solving and how is that benefiting you?** At the Monville, we have a clear idea of how the customer journey should be in order to respond our clientele expectations. Without Hotello being able to integrate with the different systems, such as the self check-in/out kiosks, nothing would have been possible. Hotello is more than a PMS, they are our business partner and they are constantly open to innovation. ### 2. Pms constantly improving and customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Hotello?** The main strength of Hotello is their adaptability. It's possible to personnalized emails for customers, to create adapted reports for accounting. They are riding the wave of change and they are always anticipating future needs for Hotel's partners. For having worked with another European PMS (Medialog), this property management system is well ahead of their competitors. **What do you dislike about Hotello?** I loved working with Hotello and not working with this PMS anymore is a shame **What problems is Hotello solving and how is that benefiting you?** I was able to solve problems of slowness when changing prices on 14 establishments. I received quick fixes and effective solutions. ### 3. One of the best hotel property management solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Filippo G. | mister luigi di maria, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2020 **What do you like best about Hotello?** A excellent product, it'stable, and all the features are easy to use, it's one of the best pms I've tried. Besides hotello it's very user friendly and has a great costumer service. **What do you dislike about Hotello?** it has not a free trial, it's a bit expansive for a small company, it's not natively cloud. sometimes it crashes and one time we lost a lot of work. **Recommendations to others considering Hotello:** If you are considering to use Hotello PMS it may also be a good idea if you have a big company. i think this software could be useful for all big companies, it has got Detailed Reporting, Housekeeping Management, Online Booking System, POS System, Reservations Management, Global Distribution Systems, and most important a Point of Sale Software. **What problems is Hotello solving and how is that benefiting you?** with hotello pms we managed our company, our inventory, new employees and training. has been useful for our daily operations. ### 4. My experience with Hotello. **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy J. | Hotel Receptionist, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Hotello?** This software makes its very simple to make reservations quickly at anytime of the day. Working even with a huge number is easy,no confusion and client gets satisfied. **What do you dislike about Hotello?** Am grateful beyond explanation since installing this software customers feedback has improved from moderate to excellent. **Recommendations to others considering Hotello:** Since we started using this amazing software our clients have been happy about our services delivery. I no longer regret having to work with Hotello since its user friendly. **What problems is Hotello solving and how is that benefiting you?** This software has enabled us manage all hotel reservations which we can now do with ease and faster.Booking of space in our hotel either for conferences or any other services is pretty simple. ### 5. A Review on Hotello PMS. **Rating:** 5.0/5.0 stars **Reviewed by:** Esther W. | Hotel Receptionist, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Hotello?** This software has improved our customer services since its constantly being updated to new hotel services. It is user friendly and navigating through various modules is simple **What do you dislike about Hotello?** I barely have problems navigating around this amazing software, i have no dislikes for this software, i can now handle everything with it. **Recommendations to others considering Hotello:** I have tried out this amazing application and i can assure you its worth the risk. **What problems is Hotello solving and how is that benefiting you?** This software allow us to make a multiple reservation for our clients, overseeing all hotel services go as planned with the help of it is just amazing. ### 6. good to optimize your Hotel management **Rating:** 4.0/5.0 stars **Reviewed by:** Emilio R. | Director area de desarrollo y programación, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2019 **What do you like best about Hotello?** It is a very good product to optimize everything related to marketing, create a history of your customers. It is very powerful, modern, and compatible with any product you already use in your business. **What do you dislike about Hotello?** It is necessary an initial configuration and adaptation that will require technical knowledge, as some sections and functionalities are not sufficiently intuitive. We have found some software bugs. **What problems is Hotello solving and how is that benefiting you?** We have all our centralized business with Hotello ### 7. Simple hotel system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Hotello?** I like that it is user friendly and is not as expensive as other hotel software **What do you dislike about Hotello?** I do not believe it it as sofisticated as Opera, however, for the price difference it is efficient. **Recommendations to others considering Hotello:** Back up data as usual - in case any trouble connectinf **What problems is Hotello solving and how is that benefiting you?** It is a widely used system and has good support. Have not experienced any glitches using this program. ### 8. Closing credit card problem **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2018 **What do you like best about Hotello?** Friendly staff and very helpfull. At every time I need help, I always have an answer rapidly. **What do you dislike about Hotello?** Something it could be a bit long to have the right solution **What problems is Hotello solving and how is that benefiting you?** Safe and efficient opration ### 9. Hotello-PMS is a great software program and my experience after learning the basis is good. **Rating:** 3.5/5.0 stars **Reviewed by:** Will W. | Guest Services Associate/ Assitant Maintenance Engineer , Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2017 **What do you like best about Hotello?** After you learn the basics of the program it becomes easier to use. Creating reservations for clients was a breeze after using the software for a month or two. **What do you dislike about Hotello?** Learning the beginning steps of the software was difficult but thats to be said about almost any program like this one. **What problems is Hotello solving and how is that benefiting you?** I am solving the problem of spending lots of time creating reservations for someone over the phone when guests are needing my assistance in the hotel. ### 10. Userfriednly, evolutive and results oriented PMS for hospitality properties **Rating:** 4.5/5.0 stars **Reviewed by:** Guillaume D. | Directeur du E-Commerce, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2016 **What do you like best about Hotello?** In my daily task as eCommerce Manager, I need to pull-out a tremendous amount of data to get a clear picture of the upcoming days/weeks and months in terms of On-the-book, Forecasted, YTD, YOY datas. Hotello Property Management systems does have numerous reports that analyses and populate the requiered information in a first step to efficiently Yield Manage your rates and inventory. Hotello has a Yield Management Module that makes the Yield (Pricing and Restriction) more easy and fast. Excellent customer service by the way and focused on improving the software according the trends of the market. Hotello is constantly evolving which makes it never outdated in terms of what an Hotelier needs to efficiently accomplish his daily management. Also, the H Market View features is extremly helpful when the time comes to send a new emailing campaign and/or target a specific audience for a specific event in town (ex: Grand Prix F1, Valentine's Day, etc.). **What do you dislike about Hotello?** The Software would definitively gain in value if this PMS would advance its Revenue Management feature. It would be amazing if the Software would have the capacity to generate suggestions for rates and inventory. E.g, a new feature which not even would recommend a specific rate based on STLY/Comp Set ARI analysis/City Outlier/Comp Set compression/Forecasted Room Revenue, but also will recommend inventory management based on the On-the-book/Forecasted Booking/Remaining Demand. **Recommendations to others considering Hotello:** Yes, I would definitively any medium/large sized hospitality properties to try out Hotello. this PMS has interfaces with the major Channel Management Systems such as Travelclick/Synxis/ReservIT. **What problems is Hotello solving and how is that benefiting you?** None Since we implement the Yield Management add on, we made the ARI process more efficient. ### 11. Great Experience overall, Easy to use **Rating:** 2.5/5.0 stars **Reviewed by:** Sarah M. | Directrice des ventes, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2016 **What do you like best about Hotello?** This is a good question, I don't find anything particular to prefer in the system, honestly. I find the lacking of complete report offered on hotello give the experience, less of a '' best feeling'' **What do you dislike about Hotello?** See question 1. Lack in complete report for Marketing. **What problems is Hotello solving and how is that benefiting you?** I'm the director of sales and marketing, I make sure we reach the target of our annual budget on a daily basic. ### 12. Excellent PMS **Rating:** 4.5/5.0 stars **Reviewed by:** Etienne A. | Directeur des ventes, optimisation des revenus et e-commerce (Revenu Manager & DOS), Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2016 **What do you like best about Hotello?** Hotello is an excellent PMS, user-friendly and efficient. The customer service and their technical support team are more than effective. **What do you dislike about Hotello?** It would be very beneficial to have more reports for the banquet module and a more developed Revenue Management module. **Recommendations to others considering Hotello:** Yes **What problems is Hotello solving and how is that benefiting you?** Good Revenue Management module. ### 13. Hotello, the essential at work **Rating:** 4.5/5.0 stars **Reviewed by:** Sébastian R. | Courtier immobilier résidentiel, Commercial Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2016 **What do you like best about Hotello?** An efficient and indispensable program for our daily work. Whether it's for reservations, arrivals, departures, sales, statistics, or other operations related to our establishment, Hotello is always there for us. The variety of information we can access within the system, the ease of use, the exceptional customer support, and the program is comprehensive. **What do you dislike about Hotello?** Should improve the coupon system, the package, and the store. **What problems is Hotello solving and how is that benefiting you?** All our actions need Hotello at work! ### 14. Opinion about Hotello **Rating:** 3.0/5.0 stars **Reviewed by:** Samuel G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2016 **What do you like best about Hotello?** The 2 ways connectivity, pin-pads option **What do you dislike about Hotello?** The visual appearance of the software could be improved. Some space is also unused, could it be possible to larger the reservation window? **What problems is Hotello solving and how is that benefiting you?** I don't know about this part. ### 15. Good customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Virginie L. | Directrice Ventes et Marketing, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2016 **What do you like best about Hotello?** When I call, I get a response! :) I have a lot of Yield management that gives me great marketing intelligence! **What do you dislike about Hotello?** I cannot see the sales of my agents by agent. I would like to be able to account for who my best sellers are and who needs more training. **What problems is Hotello solving and how is that benefiting you?** I like to see the statistics and I can be connected with my reservation system and my OTAs, this gives me more management time for other things. ### 16. Easy product **Rating:** 1.5/5.0 stars **Reviewed by:** Helen P. | Reservations & Yield Manager, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2016 **What do you like best about Hotello?** User friendly, easy to understand and does not take long to learn to use this PMS. **What do you dislike about Hotello?** Because of our poor server, sometimes Hotello can be really slow. **What problems is Hotello solving and how is that benefiting you?** I work in the reservations department so I always use the Availability window to see the hotel's occupancy, number of rooms old, etc. I also use this window to upgrade guests. ### 17. I love Mingus - I love Hotello **Rating:** 5.0/5.0 stars **Reviewed by:** Thibaut G. | Directeur général, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2016 **What do you like best about Hotello?** The flexibility of the solution and the great service **What do you dislike about Hotello?** I'm waiting about the last version....V8 is coming soon, I can't wait ! **What problems is Hotello solving and how is that benefiting you?** N/A ## Hotello Discussions - [Solve the problema engaging the system](https://www.g2.com/discussions/solve-the-problema-engaging-the-system) - 1 upvote - [View Hotello pricing details and edition comparison](https://www.g2.com/products/hotello/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-28+18%3A54%3A20+-0500&secure%5Bsession_id%5D=12bfa5fb-dba2-4357-8678-72294a9f7a49&secure%5Btoken%5D=2b708ce1525f5723c3951451ecf35c6ecc5c994961dd8dc73113eedf5df4c533&format=llm_user) ## Hotello Features **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Staff Management** - Housekeeping - Shift Scheduling **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top Hotello Alternatives - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (63 reviews) - [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) - 4.3/5.0 (38 reviews) - [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) - 4.4/5.0 (61 reviews)