Hotello Reviews & Product Details

Hotello is a flexible tool that enables you to build your own strategy. Their customer service is on point and being an hotelier from Montreal, I appreciate the fact that we have a local service. The variety of the features is also important depending on the size of hotel you have. Review collected by and hosted on G2.com.

I would recommend Hotello to continue improving their interface and its design to make it more user friendly. Review collected by and hosted on G2.com.

The main strength of Hotello is their adaptability. It's possible to personalize emails for customers, to create adapted reports for accounting. They are riding the wave of change and they are always anticipating future needs for Hotel's partners. For having worked with another European PMS (Medialog), this property management system is well ahead of their competitors. Review collected by and hosted on G2.com.

I loved working with Hotello and not working with this PMS anymore is a shame Review collected by and hosted on G2.com.

An excellent product, it's stable, and all the features are easy to use. It's one of the best PMS I've tried. Besides, Hotello is very user-friendly and has great customer service. Review collected by and hosted on G2.com.

It does not have a free trial, it's a bit expensive for a small company, and it's not natively cloud-based. Sometimes it crashes, and one time we lost a lot of work. Review collected by and hosted on G2.com.

This software makes it very simple to make reservations quickly at any time of the day. Working even with a huge number is easy, no confusion and the client gets satisfied. Review collected by and hosted on G2.com.

I am grateful beyond explanation since installing this software, customer feedback has improved from moderate to excellent. Review collected by and hosted on G2.com.

This software has improved our customer services since its constantly being updated to new hotel services. It is user friendly and navigating through various modules is simple. Review collected by and hosted on G2.com.

I barely have problems navigating around this amazing software, i have no dislikes for this software, i can now handle everything with it. Review collected by and hosted on G2.com.

It is a very good product to optimize everything related to marketing, create a history of your customers. It is very powerful, modern, and compatible with any product you already use in your business. Review collected by and hosted on G2.com.

It is necessary an initial configuration and adaptation that will require technical knowledge, as some sections and functionalities are not sufficiently intuitive. We have found some software bugs. Review collected by and hosted on G2.com.

I like that it is user friendly and is not as expensive as other hotel software Review collected by and hosted on G2.com.

I do not believe it it as sofisticated as Opera, however, for the price difference it is efficient. Review collected by and hosted on G2.com.

Friendly staff and very helpful. At every time I need help, I always have an answer rapidly. Review collected by and hosted on G2.com.

Sometimes it could be a bit long to have the right solution Review collected by and hosted on G2.com.

After you learn the basics of the program it becomes easier to use. Creating reservations for clients was a breeze after using the software for a month or two. Review collected by and hosted on G2.com.

Learning the beginning steps of the software was difficult but thats to be said about almost any program like this one. Review collected by and hosted on G2.com.

In my daily task as eCommerce Manager, I need to pull-out a tremendous amount of data to get a clear picture of the upcoming days/weeks and months in terms of On-the-book, Forecasted, YTD, YOY data. Hotello Property Management systems have numerous reports that analyze and populate the required information in a first step to efficiently Yield Manage your rates and inventory. Hotello has a Yield Management Module that makes the Yield (Pricing and Restriction) more easy and fast. Excellent customer service by the way and focused on improving the software according to the trends of the market. Hotello is constantly evolving which makes it never outdated in terms of what a Hotelier needs to efficiently accomplish his daily management. Also, the H Market View feature is extremely helpful when the time comes to send a new emailing campaign and/or target a specific audience for a specific event in town (ex: Grand Prix F1, Valentine's Day, etc.). Review collected by and hosted on G2.com.

The Software would definitely gain in value if this PMS would advance its Revenue Management feature. It would be amazing if the Software would have the capacity to generate suggestions for rates and inventory. E.g., a new feature which not only would recommend a specific rate based on STLY/Comp Set ARI analysis/City Outlier/Comp Set compression/Forecasted Room Revenue, but also will recommend inventory management based on the On-the-book/Forecasted Booking/Remaining Demand. Review collected by and hosted on G2.com.