--- title: HostMy Reviews meta_title: 'HostMy Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how HostMy works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 6 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # HostMy Reviews **Vendor:** HostMy **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 3.5/5.0 **Total Reviews:** 6 ## About HostMy HostMy offers hosted voice, text, fax, contact center and video solutions for organizations of all sizes. All of our products are supported by expert engineers and U.S.-based customer service. HostMyCalls allows for your voice calls to be supported by traditional desk phones as well as our unified communications software. You can use both interchangeably, using your extension on your mobile device through the soft phone. Chat, conferencing, contact management, call forwarding, voicemail, and many other features are supported. Our self-service portals and skilled support make sure your needs are flexibly met. HostMyText unlocks the power of SMS for your business. You can give your team the power to text without using their personal device. Through our web portal you can manage your conversations, set auto replies, schedule bulk messages, setup keyword opt-in, and much more. HostMyFax modernizes your fax management workflow, making digital management easy. HostMyContact Center gives your call center the professional tools and support it needs, with both agent and supervisor editions of the software. HostMyVideo gives your organization a secure video conferencing solution, supporting desktop and mobile devices. ## HostMy Pros & Cons **What users like:** - Users appreciate the **responsive and helpful customer service** of HostMy, ensuring timely problem resolution and reliability. (1 reviews) - Users value the **responsive and helpful customer support** from HostMy, ensuring quick resolutions and reliable service. (1 reviews) - Users appreciate the **efficiency** of HostMy, as it ensures websites remain reliable and support is prompt and effective. (1 reviews) - Users value the **reliable uptime** of HostMy, ensuring peace of mind and prompt support when needed. (1 reviews) - Users value the **helpful support** of HostMy, appreciating quick responses and effective problem-solving. (1 reviews) - Reliability (1 reviews) **What users dislike:** - Users find the **complex processes** of HostMy frustrating, especially when navigating the dashboard and finding advanced settings. (1 reviews) - Users find the **dashboard outdated and difficult to navigate** , impacting overall ease of use and efficiency. (1 reviews) - Users find the **lack of clarity** in the dashboard and settings navigation frustrating and time-consuming. (1 reviews) - Users find the **navigation issues** in HostMy's dashboard frustrating, as it feels outdated and less user-friendly. (1 reviews) - Users find the **dashboard outdated** and not user-friendly, causing navigation difficulties and frustration when accessing settings. (1 reviews) - Outdated Information (1 reviews) - Settings Issues (1 reviews) - User Interface (1 reviews) - UX Improvement (1 reviews) ## HostMy Reviews ### 1. Reliable Hosting with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Christos V. | IT Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about HostMy?** What I like best about HostMy is how reliable it is. My websites stay up and running without issues, and that gives me peace of mind. The support team is also really helpful they respond fast and actually fix problems when you need them. **What do you dislike about HostMy?** Sometimes the dashboard feels a bit outdated and not super easy to navigate. It works but it could look better and be a bit more user friendly. Also some advanced settings take a few extra steps to find which can be a bit annoying when you're in a hurry. **What problems is HostMy solving and how is that benefiting you?** HostMy solves the problem of website downtime and slow performance. With their reliable hosting my sites run smoothly without interruptions. This saves me time and stress, letting me focus on my work instead of constantly checking if everything is up and running. ### 2. No customer should ever be treated like a number **Rating:** 5.0/5.0 stars **Reviewed by:** Kaiser D. | Mathematics Tutor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about HostMy?** Very helpful and good customer support. **What do you dislike about HostMy?** That will no wait you , the service is so fast **What problems is HostMy solving and how is that benefiting you?** They helped me elobrate my business by marketing my product ### 3. Good For Business Video Call Meetings **Rating:** 3.5/5.0 stars **Reviewed by:** Ravinder S. | Marketing Manager, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about HostMy?** I recently used this for the business video meeting, its a reliable and easy to use for all the employees. **What do you dislike about HostMy?** Sometime, server error, but run smooths. Video quality is good but improvement is the key of success. **What problems is HostMy solving and how is that benefiting you?** I am love with the customer supports, its helps me to manage the meeting things in a minutes. Helpful in instant meetings. ### 4. Happy customers so far **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime M. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about HostMy?** Getting great reviews from customers since the inception of Hostmy to handle the call center services **What do you dislike about HostMy?** Nothing at this moment all the settings offered working as promised for the improvement of the client relations **What problems is HostMy solving and how is that benefiting you?** All the feedback from customers is listened first hand ### 5. Meeting with Coaches **Rating:** 5.0/5.0 stars **Reviewed by:** Sonya F. | Curriculum Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about HostMy?** Easy to use and provided coaches to respond to my questions. **What do you dislike about HostMy?** Did not dislike. Still becoming familiar with the program. **What problems is HostMy solving and how is that benefiting you?** No problems at this time. ### 6. HostMy experience **Rating:** 3.5/5.0 stars **Reviewed by:** Justin B. | Senior customer service specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about HostMy?** It was my first time to use it’s helpful **What do you dislike about HostMy?** My opinion the UI must be simplified only **What problems is HostMy solving and how is that benefiting you?** It helps us to serve our customer better - [View HostMy pricing details and edition comparison](https://www.g2.com/products/hostmy/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+07%3A22%3A40+-0500&secure%5Bsession_id%5D=b19fabe4-1188-45d9-80dd-a89c9747d088&secure%5Btoken%5D=840487d85dc30206577204a176adae931d9e2dfa413ebd78f87ebe13f4fa5a4e&format=llm_user) ## HostMy Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Editing - Document Signature - Storage - Fax to Email - Document Storage - Secure Data Storage **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Software Type** - Mobile - Browser Application - Desktop Application **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Access** - Software Pairing - Browser Extension - Individual Download **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top HostMy Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,362 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,385 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews)