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HockeyStack Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the flexibility and detailed insights of HockeyStack, enhancing their marketing campaign performance analysis. (19 mentions)
Users value the flexible analytics of HockeyStack, which provides tailored insights for campaign performance and ROI. (18 mentions)
Users highlight the ease of use of HockeyStack, praising its simple setup and seamless integrations for analytics. (14 mentions)
Users commend HockeyStack's exceptional support team for their thorough and timely responses to all inquiries. (13 mentions)
Users value the attribution accuracy of HockeyStack, enabling clear insights into marketing performance and effectiveness. (11 mentions)
Users find the learning curve challenging, especially for beginners lacking experience with attribution tools. (11 mentions)
Users note a steep learning curve with HockeyStack, but find it manageable with guidance and resources available. (8 mentions)
Users find the complexity of HockeyStack can lead to a learning curve, but support is readily available. (5 mentions)
Users note missing features in HockeyStack, hoping for enhancements to improve the reporting experience and functionality. (5 mentions)
Users find the initial setup of HockeyStack to be quite time-consuming, requiring significant time and effort investment. (5 mentions)

5 Pros or Advantages of HockeyStack

5 Cons or Disadvantages of HockeyStack

HockeyStack Reviews (84)

Reviews

HockeyStack Reviews (84)

4.4
84 reviews
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Raul F.
RF
Raul F.
Gestión de Proyectos Digitales
Small-Business (50 or fewer emp.)
Originally submitted 9/4/2021
"Cookie-less tracking plus easy to create funnel analytics"
3.5/5
What do you like best about HockeyStack?

It is cookie-less tracking. And it is simple to use, and it is easy to create visual funnels, for example, for an e-commerce store. This is an alternative to Google analytics, but the funnel parameters are easier to set up. And at the same time, you can have a view of the customer journey that each user followed (how did they discover you, how many interactions had before purchase, if they did sign up to the newsletter, visited the blog, etc. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

It misses more advanced features found in Google Analytics, for example, to "read" the volume of the sales, and not just the number of sales. It is a very young product, and then it has not the large number of integrations that GA has. Also, it has a survey feature that is paid as an add-on if you want it without the logo of Hockeystack. Review collected by and hosted on G2.com.

David G.
DG
David G.
Project Manager
Small-Business (50 or fewer emp.)
"An easier way to get analytics for your website"
5/5
What do you like best about HockeyStack?

It's as simple as installing the code, then you start receiving all the data collected Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

As there's no filter for the information we get, sometimes the data isn't as specific as it could be to get detailed processes in order Review collected by and hosted on G2.com.

Kris R.
KR
Kris R.
Group Automation Manager
Small-Business (50 or fewer emp.)
"The cookieless tracking software that never ceases to Amaze!"
5/5
What do you like best about HockeyStack?

Ease of use and the simple dashboard makes hockey stack the best, I repeat the best web analytics tool out there; it complements the other tools like happier leads by taking it further one notch and helping the site owner understand the actual interactions that the users had while on the site.

Hockey stack also lets you define goals and track the conversion against those too. It's a blessing for those who are struggling to make sense of Google Analytics.

The latest update also brings to the table the new and free survey tool that allows you to perform a quick NPS, usability, and other surveys. You could also leverage the power of HockeyStack to deliver this to a very granular demographic that visits your site. The results can answer the questions like "how many Apple users would recommend us?" and the likes. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

Nothing, this is one tool that has gone beyond expectations and has consistently over-delivered, the support is also very responsive, and the new features that they keep adding improve the value proposition. Review collected by and hosted on G2.com.

Alex V.
AV
Alex V.
Digital Business and Marketing Strategist
Small-Business (50 or fewer emp.)
"HockeyStack makes analytics and insights quick & easy"
4.5/5
What do you like best about HockeyStack?

Although HokeyStack is a relatively new product, it is quite mature in terms of features and design. The main feature of this software is cookieless tracking, which is important especially in the lights of the IOS 14 update. HockeyStack offers a simplified solution for those who seek to analyze the user activity on their websites. The product also provides actionable insights which help you make decisions based on facts, not assumptions. I think this analytical tool is a simplified version of Google Analytics but has a lot of features that you typically want to track on your website. For instance, you can see the source of traffic, which devices users use and where they drop off from your site. To use the software, you just need to add a lightweight code to your website. Yes, just one line of code. The site performance and page load speed are almost not affected. You can set custom actions that users trigger and it is displayed on your dashboard. All in all, this product is great for optimizing conversion rates, SEO and marketing as well as UX. The step-by-step user journey within your website is a great feature as well. The public roadmap is very promising as the team does their best to provide weekly or biweekly updates adding new features and fixing the bugs. The HockeyStack team also listens carefully to what their users suggest in terms of features and improvements and try to implement those too. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

It is that type of software that you can not really complain about. The team rolls out so many features and keeps adding more to their roadmap. Of course, some minor bugs may appear here and there, but the team quickly resolves all issues. What I would really love to see is more team members per plan, but it is my subjective opinion. Another great feature would be heatmaps and session replays similar to Hotjar. Other than that, everything is smooth and great. Review collected by and hosted on G2.com.

Duy N.
DN
Duy N.
Co-Founder
Small-Business (50 or fewer emp.)
Originally submitted 4/7/2021
Business partner of the seller or seller's competitor, not included in G2 scores.
"Does exactly what you wish heat maps could do"
5/5
What do you like best about HockeyStack?

Simple to set up. Smart insights.

It’s really one of a kind and the insights they give you is really, really good.

eg: I can filter people who spent more than 3 mins on my website and checked out our silicone bibs.

Then I can click on each of them and see person A went to check out one of our products as well (scrolled for 60 of the page), checked out our blog post about Y (scrolled 40%), added which item to cart etc…

Can give you some real actionable insights, eg: most of these people i filtered who read this blog post ended up buying item A and also checked out item B, so I can do a product pairing recommendation. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

They're relatively new to the scene so Shopify integration is not there yet (would be huge). But i was told that its coming. Review collected by and hosted on G2.com.

Ken M.
KM
Ken M.
Founder - Singapore Lead Generation Agency for Service Businesses
Small-Business (50 or fewer emp.)
"Actionable insights at your fingertips"
5/5
What do you like best about HockeyStack?

HockeyStack makes it incredibly easy to get important website stats in one place. Ideal for day to day use & for those who find Google Analytics complicated to set up & navigate. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

There's no heatmaps which is important to help you understand where visitors are clicking at Review collected by and hosted on G2.com.

Karim L.
KL
Karim L.
Digital Marketer
Small-Business (50 or fewer emp.)
Originally submitted 4/9/2021
"An excellent tool to track visitors actions"
4.5/5
What do you like best about HockeyStack?

* Excellent UI/UX (literally 10/10).

* No coding needed to get started. None.

* Integrations with all major platforms (GTM, Shopify, Wordpress etc).

* Cookieless (works via javascript).

* Incredible SLA from support. Asked a question during Easter and Emir responded within 1 hour.

* Complete focus and display of the user journey on your website. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

- Currently light on e-commerce features (pixel/ads) but that's on the roadmap.

- No Wordpress plugin to accurately track conversions. Review collected by and hosted on G2.com.

Gareth H.
GH
Gareth H.
CEO
Small-Business (50 or fewer emp.)
"What you ACTUALLY need"
5/5
What do you like best about HockeyStack?

It shows me exactly what I need to see. It discovers powerful insights that I didn't even know about. It concentrates on highlighting the insights and information that I need to run my business and website, rather than presenting me with lots of raw data that I need to then process to arrive at the core information I need. The other huge benefit has been the friendliness and accessibility of the founder. He is always excited to hear about new ideas and if they make sense they are added to HockeyStack within days or weeks....just try to ask Google to add new features and see how far you get ;-) Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

Some features are on their way but not there yet. To be fair, I don't know of other products that have these features, but I know that they're coming, so it's frustrating until they arrive. I did stumble into some visual bugs early on, but they were fixed as soon as I reported them. Not much else to dislike. Review collected by and hosted on G2.com.

Pieter H.
PH
Pieter H.
Zaakvoerder
Small-Business (50 or fewer emp.)
"Amazing product, backed by an amazing support team"
5/5
What do you like best about HockeyStack?

The easy to use way of creating goals that make your data actionable in no-time. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

Missing the heatmaps/session recordings that most of these types of software seem to offer. However, they have made clear that performance is key for them, and who can argue with that?! Review collected by and hosted on G2.com.

Cherarajan K.
CK
Cherarajan K.
Program Analyst Trainee
Small-Business (50 or fewer emp.)
"Analytics without complexity"
5/5
What do you like best about HockeyStack?

Excellent user interface with intuitive and straightforward navigation. Valuable and actionable insights. Lightweight and cookie-less tracking Shareable links for analytics dashboard. Review collected by and hosted on G2.com.

What do you dislike about HockeyStack?

As of now, there are no cons. It is just perfect! Recommendations to others considering the product: HockeyStack takes the approach of cookie-less tracking, giving "actionable insights" rather than heat maps which are "nice to have." The result is that HS does a better job in helping to improve conversion rates as you get data you understand. Review collected by and hosted on G2.com.