Generated from real user reviews
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Simone I.
Enterprise (> 1000 emp.)
5.0/5
"From simple syncs to high-performance advertising"
What do you like about Hightouch?
Hightouch enabled a smooth and rapid setup of both development and production environments, with seamless integration to our datalake and efficient ac
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Personalized Multichannel Campaigns Based on In-Product Behavior"
What do you like about Hightouch?
Hightouch made it very easy for me to send targeted, multichannel marketing campaigns based on customer/user in-product behavior.
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Simone I.
Enterprise (> 1000 emp.)
5.0/5
"From simple syncs to high-performance advertising"
What do you like about Hightouch?
Hightouch enabled a smooth and rapid setup of both development and production environments, with seamless integration to our datalake and efficient ac
Ayur M.
Mid-Market (51-1000 emp.)
4.0/5
"Developer-friendly onboarding with clear modules, SDK guidance, and sample code"
What do you like about Hightouch?
What I like best about Hightouch is that.. - The tool is actually easy to understand and work with, even if you are new to this kind of setup. - Th
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Nate H.
Small-Business (50 or fewer emp.)
4.5/5
"The only solution with all the integrations I needed"
What do you like about Hightouch?
Very good to work with. When I needed to make changes to our integrations, they were quick and helpful with questions that I have.
Verified User
Mid-Market (51-1000 emp.)
4.0/5
"Overall recommend"
What do you like about Hightouch?
Hightouch makes it incredibly easy to activate data from our warehouse and sync it to downstream tools like Salesforce, HubSpot, and Facebook Ads with
See Related User Reviews
Simone I.
Enterprise (> 1000 emp.)
5.0/5
"From simple syncs to high-performance advertising"
What do you like about Hightouch?
Hightouch enabled a smooth and rapid setup of both development and production environments, with seamless integration to our datalake and efficient ac
Ayur M.
Mid-Market (51-1000 emp.)
4.0/5
"Developer-friendly onboarding with clear modules, SDK guidance, and sample code"
What do you like about Hightouch?
What I like best about Hightouch is that.. - The tool is actually easy to understand and work with, even if you are new to this kind of setup. - Th
See Related User Reviews
Simone I.
Enterprise (> 1000 emp.)
5.0/5
"From simple syncs to high-performance advertising"
What do you like about Hightouch?
Hightouch enabled a smooth and rapid setup of both development and production environments, with seamless integration to our datalake and efficient ac
Ayur M.
Mid-Market (51-1000 emp.)
4.0/5
"Developer-friendly onboarding with clear modules, SDK guidance, and sample code"
What do you like about Hightouch?
What I like best about Hightouch is that.. - The tool is actually easy to understand and work with, even if you are new to this kind of setup. - Th
See Related User Reviews
Nate H.
Small-Business (50 or fewer emp.)
4.5/5
"The only solution with all the integrations I needed"
What do you dislike about Hightouch?
I'd love to see a lower priced starter plan, to know I have a cap but also room to work with.
Mael T.
Small-Business (50 or fewer emp.)
0.0/5
"Beware: Abrupt Policy Changes and No Data Access after changes"
What do you dislike about Hightouch?
After having used Hightouch for more than 2 years, they decided to completely change the conditions of us making it unaffordable, all within 2 months.
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Nate H.
Small-Business (50 or fewer emp.)
4.5/5
"The only solution with all the integrations I needed"
What do you dislike about Hightouch?
I'd love to see a lower priced starter plan, to know I have a cap but also room to work with.
Mael T.
Small-Business (50 or fewer emp.)
0.0/5
"Beware: Abrupt Policy Changes and No Data Access after changes"
What do you dislike about Hightouch?
After having used Hightouch for more than 2 years, they decided to completely change the conditions of us making it unaffordable, all within 2 months.
See Related User Reviews
Rafael B.
Mid-Market (51-1000 emp.)
4.0/5
"Powerful reverse ETL for marketing and customer data activation"
What do you dislike about Hightouch?
Some sync jobs can take longer than expected depending on volume, and scheduling options aren’t always as granular as I’d like. While the integrations
Abey T.
Mid-Market (51-1000 emp.)
5.0/5
"HightTouch really came through for us. It was a breeze to set up and the support team was fantastic."
What do you dislike about Hightouch?
We initially used HT to automate invoice generation with Quickbooks, but stopped due to lack of safeguards to reduce user errors. This isn’t an issue
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Verified User
Enterprise (> 1000 emp.)
3.5/5
"Hightouch has been a great experience full of informative data"
What do you dislike about Hightouch?
Downsides include load time speeds, especially during larger data pulls.
Chaitanya P.
Enterprise (> 1000 emp.)
4.0/5
"Amazing Data Junction like Air Traffic Controller"
What do you dislike about Hightouch?
Please improve the response time, else all looks amazing
See Related User Reviews
Rafael B.
Mid-Market (51-1000 emp.)
4.0/5
"Powerful reverse ETL for marketing and customer data activation"
What do you dislike about Hightouch?
Some sync jobs can take longer than expected depending on volume, and scheduling options aren’t always as granular as I’d like. While the integrations
Gustavo M.
Mid-Market (51-1000 emp.)
5.0/5
"Very easy to use"
What do you dislike about Hightouch?
I can't think of other improvements so far.
Real-time data syncing from the warehouse to downstream tools. Review collected by and hosted on G2.com.
Nothing so far, as the functionality works as expected. Review collected by and hosted on G2.com.
Easy to use interface, such that you can set up sources, destinations and syncs within minutes. I love the sequences feature, which helps to ensure that the syncs are run in sequence. Integration with commonly used platforms are a breeze. Without hightouch, we would be spending so much more time in developing solutions rather than activating campaigns and analyzing data. Love it! Customer support is fantastic too. Highly recommended! Review collected by and hosted on G2.com.
Pricing model could be more friendly for start-ups by going by number of destinations instead of number of syncs. Reason being, there are many individual use cases, that require separate syncs, so it is difficult to limit the number of syncs. Review collected by and hosted on G2.com.
Once it's properly setup, it's easy to understand the basic features. Building models and activating syncs is very straightforward. The customer support works very well in the slack channel, although other messaging tools could be supported. Review collected by and hosted on G2.com.
The usability and smoothness of interface usage could be improved. The possibility of ordering the lists of models and syncs would be very helpful, for example. Also, I would like to have the option to duplicate syncs to reuse some settings (with option to change the model). Review collected by and hosted on G2.com.
The global experience is nice, the web interface, drag and drop and "json" edition, github integration, the ability to tag different assets... The integration with dbt is really deep (access to models and also jobs) Review collected by and hosted on G2.com.
Investigation on warnings and errors can be improved. Also it's not always clear what is the strategy implemented to change the data (what if data is already good in the destination?). It's an expensive tool, so it's worth it if you have multiple sync per destinations. Review collected by and hosted on G2.com.
The introduction of the Personalization API allows for real-time querying of data warehouse models with sub-30 millisecond latency, enabling personalized experiences within applications. Review collected by and hosted on G2.com.
It could be clearer and faster error reporting, especially for large batches, and better logging when errors occur. Review collected by and hosted on G2.com.
It is a very reliable tool and easy to setup Review collected by and hosted on G2.com.
The UI is little confusing. It can be made intuitive Review collected by and hosted on G2.com.
The ease of Use UI and the readily available support integration through Slack. Also love how many integrations they have Review collected by and hosted on G2.com.
None in particular. One area to improve - the how-to documentation Review collected by and hosted on G2.com.
Upsides include great data and detailed information Review collected by and hosted on G2.com.
Downsides include load time speeds, especially during larger data pulls. Review collected by and hosted on G2.com.
giving me the most up to date info on contacts Review collected by and hosted on G2.com.
its not a part of my stack integrations/everyday flows Review collected by and hosted on G2.com.
Hightouch is an extremely flexible platform, when we're deciding how to do something I can't tell you how many times the answer is "we can do it with hightouch". Review collected by and hosted on G2.com.
The most difficult part of using hightouch is how the user needs to be extremely careful with their primary keys, especially with event driven syncs. I wouldn't necessarily trust a less experienced analyst or engineer to get everything set up correctly. Review collected by and hosted on G2.com.