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At a Glance
Market Segments
Small-Business (57.1% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$9 user/month
$0.00
Helprace
Star Rating
(8)4.4 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
$9 user/month
Browse all 3 pricing plansZoho Desk
Star Rating
(7,134)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansHelprace vs Zoho Desk
- Reviewers felt that Helprace meets the needs of their business better than Zoho Desk.
- When comparing quality of ongoing product support, reviewers felt that Helprace is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over Helprace.
Pricing
Entry-Level Pricing
Helprace
Tickets OR Community OR Knowledge Base
$9
user/month
Ticketing system for one-on-one support;
Public docs site and internal knowledge base;
Feedback portal, self-service community, FAQ and ideas lab.
- Unlimited Agents
- Unlimited Articles & Storage
- Domain Mapping
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Helprace
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.8
7
8.7
5,667
Ease of Use
9.0
7
8.5
5,745
Ease of Setup
9.0
5
8.1
5,020
Ease of Admin
Not enough data
8.3
4,727
Quality of Support
9.5
7
8.3
5,097
Has the product been a good partner in doing business?
Not enough data
8.4
4,268
Product Direction (% positive)
8.3
7
8.9
5,432
Features by Category
Ticket and Case Management
Not enough data
8.6
3319
|
Verified
Not enough data
8.5
3289
|
Verified
Not enough data
8.3
3065
|
Verified
Not enough data
8.3
2912
|
Verified
Not enough data
8.2
2628
|
Verified
Not enough data
8.4
2907
|
Verified
Not enough data
8.5
2912
|
Verified
Not enough data
8.3
2500
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
Not enough data
8.3
2853
|
Verified
Not enough data
8.6
3071
|
Verified
Feature Not Available
8.2
2385
|
Verified
Not enough data
8.0
2145
|
Verified
Feature Not Available
7.8
1907
|
Verified
Platform
Not enough data
8.1
2277
|
Verified
Not enough data
8.2
2727
|
Verified
Not enough data
8.4
2825
|
Verified
Not enough data
8.1
2243
|
Verified
Not enough data
8.2
2785
|
Verified
Not enough data
8.4
2942
|
Verified
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
Not enough data
8.2
2727
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
712
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
Helprace and Zoho Desk are categorized as Help Desk and Customer Self-Service
Unique Categories
Helprace is categorized as Shared Inbox
Zoho Desk is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Communications Management, Google Workspace for Sales, Contact Center Knowledge Base, and Complaint Management
Reviews
Reviewers' Company Size
Helprace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
14.3%
Human Resources
14.3%
Gambling & Casinos
14.3%
Events Services
14.3%
E-Learning
14.3%
Other
28.6%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
Does anyone use Helprace strictly as a forum?
1 Comment
Official Response from Helprace
It's possible to use Helprace as a forum without the primary idea to help customer. If there are no support staff on it, there may be less incentive to use...Read more
Helprace has no more discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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