Compare Helprace and Zoho Desk 
Featured Products
At a Glance
Market Segments
Small-Business (57.1% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$9 user/month
$0.00
Helprace
Star Rating
(8)4.4 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
$9 user/month
Browse all 3 pricing plansZoho Desk
Star Rating
(7,521)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansHelprace vs Zoho Desk
- Reviewers felt that Helprace meets the needs of their business better than Zoho Desk.
- When comparing quality of ongoing product support, reviewers felt that Helprace is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over Helprace.
Pricing
Entry-Level Pricing
Helprace
Tickets OR Community OR Knowledge Base
$9
user/month
Ticketing system for one-on-one support;
Public docs site and internal knowledge base;
Feedback portal, self-service community, FAQ and ideas lab.
- Unlimited Agents
- Unlimited Articles & Storage
- Domain Mapping
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Helprace
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.8
7
8.7
6,035
Ease of Use
9.0
7
8.5
6,115
Ease of Setup
9.0
5
8.1
5,387
Ease of Admin
Not enough data
8.3
4,931
Quality of Support
9.5
7
8.3
5,424
Has the product been a good partner in doing business?
Not enough data
8.4
4,459
Product Direction (% positive)
8.3
7
8.9
5,774
Features by Category
Ticket and Case Management
Not enough data
8.6
3459
|
Verified
Not enough data
8.5
3367
|
Verified
Not enough data
8.3
3179
|
Verified
Not enough data
8.3
2958
|
Verified
Not enough data
8.2
2687
|
Verified
Not enough data
8.4
2918
|
Verified
Not enough data
8.5
2943
|
Verified
Not enough data
8.3
2530
|
Verified
Generative AI
Not enough data
7.4
969
Not enough data
7.4
955
Agentic AI - Help Desk
Not enough data
7.1
359
Not enough data
7.2
362
Not enough data
7.2
360
Communication Channels
Not enough data
8.3
2879
|
Verified
Not enough data
8.6
3124
|
Verified
Feature Not Available
8.2
2424
|
Verified
Not enough data
8.0
2164
|
Verified
Feature Not Available
7.8
1927
|
Verified
Platform
Not enough data
8.1
2306
|
Verified
Not enough data
8.2
2757
|
Verified
Not enough data
8.4
2858
|
Verified
Not enough data
8.1
2343
|
Verified
Not enough data
8.3
2843
|
Verified
Not enough data
8.4
2985
|
Verified
Administration
Not enough data
8.2
344
Not enough data
8.2
342
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
558
Not enough data
Feature Not Available
Design
Not enough data
7.9
547
Not enough data
7.7
556
Not enough data
8.1
553
Not enough data
8.1
549
Not enough data
8.1
533
Generative AI
Not enough data
7.5
428
Not enough data
7.5
421
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
719
|
Verified
Not enough data
8.7
760
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
Not enough data
8.2
2757
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.7
693
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1514
Not enough data
8.4
1471
Not enough data
8.1
1278
Not enough data
8.1
771
Not enough data
8.2
816
Self-Service Platform
Not enough data
8.3
842
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
120
Not enough data
8.1(won by default)
118
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
186
Not enough data
7.7
185
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helprace and Zoho Desk are categorized as Help Desk and Customer Self-Service
Unique Categories
Helprace is categorized as Shared Inbox
Reviews
Reviewers' Company Size
Helprace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
14.3%
Human Resources
14.3%
Gambling & Casinos
14.3%
Events Services
14.3%
E-Learning
14.3%
Other
28.6%
Information Technology and Services
17.8%
Computer Software
10.8%
Computer & Network Security
4.2%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
Does anyone use Helprace strictly as a forum?
1 Comment
Official Response from Helprace
It's possible to use Helprace as a forum without the primary idea to help customer. If there are no support staff on it, there may be less incentive to use...Read more
Helprace has no more discussions with answers
Where do I find training VDO?
3 Comments
EE
They have a lot of videos right here https://www.youtube.com/user/zoho
You should be able to find the video you need on youtube.Read more
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