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Compare HappyFox Help Desk and Helprace 
Featured Products
At a Glance
Market Segments
Mid-Market (44.4% of reviews)
Small-Business (57.1% of reviews)
Entry-Level Pricing
$24.00 1 agent Per Month
$9 user/month
HappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansHelprace
Star Rating
(8)4.4 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
$9 user/month
Browse all 3 pricing plansHappyFox Help Desk vs Helprace
- HappyFox Help Desk and Helprace both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Helprace is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over Helprace.
Pricing
Entry-Level Pricing
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Helprace
Tickets OR Community OR Knowledge Base
$9
user/month
Ticketing system for one-on-one support;
Public docs site and internal knowledge base;
Feedback portal, self-service community, FAQ and ideas lab.
- Unlimited Agents
- Unlimited Articles & Storage
- Domain Mapping
Free Trial
HappyFox Help Desk
Free Trial is available
Helprace
Free Trial is available
Ratings
Meets Requirements
8.8
126
8.8
7
Ease of Use
9.3
127
9.0
7
Ease of Setup
8.9
96
9.0
5
Ease of Admin
9.0
95
Not enough data
Quality of Support
9.1
120
9.5
7
Has the product been a good partner in doing business?
9.2
91
Not enough data
Product Direction (% positive)
9.0
125
8.3
7
Features by Category
Ticket and Case Management
9.2
69
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
47
|
Verified
Not enough data
8.4
60
|
Verified
Not enough data
8.9
58
|
Verified
Not enough data
8.5
18
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
49
|
Verified
Not enough data
9.0
60
|
Verified
Not enough data
8.5
25
|
Verified
Feature Not Available
8.6
23
|
Verified
Not enough data
8.3
7
|
Verified
Feature Not Available
Platform
7.3
28
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.7
45
|
Verified
Not enough data
8.8
28
|
Verified
Not enough data
8.2
58
|
Verified
Not enough data
8.4
55
|
Verified
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
25
Not enough data
8.9
23
Not enough data
6.7
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HappyFox Help Desk and Helprace are categorized as Shared Inbox, Help Desk, and Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, and Social Customer Service
Helprace has no unique categories
Reviews
Reviewers' Company Size
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helprace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Computer Software
9.6%
Higher Education
4.4%
Consumer Goods
4.4%
Real Estate
3.7%
Other
63.0%
Internet
14.3%
Human Resources
14.3%
Gambling & Casinos
14.3%
Events Services
14.3%
E-Learning
14.3%
Other
28.6%
Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
Does anyone use Helprace strictly as a forum?
1 Comment
Official Response from Helprace
It's possible to use Helprace as a forum without the primary idea to help customer. If there are no support staff on it, there may be less incentive to use...Read more
Helprace has no more discussions with answers
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