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Compare HelpDeskZ and osTicket 
At a Glance
Market Segments
Small-Business (36.4% of reviews)
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
HelpDeskZ
Star Rating
(11)4.1 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HelpDeskZosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansHelpDeskZ vs osTicket
- Reviewers felt that HelpDeskZ meets the needs of their business better than osTicket.
- When comparing quality of ongoing product support, reviewers felt that HelpDeskZ is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of osTicket over HelpDeskZ.
Pricing
Entry-Level Pricing
HelpDeskZ
No pricing availableosTicket
No pricing availableFree Trial
HelpDeskZ
No trial information availableosTicket
No trial information availableRatings
Meets Requirements
9.0
10
8.8
41
Ease of Use
8.8
10
8.2
41
Ease of Setup
Not enough data
8.0
29
Ease of Admin
Not enough data
8.3
29
Quality of Support
9.1
9
6.9
27
Has the product been a good partner in doing business?
Not enough data
8.4
24
Product Direction (% positive)
8.5
8
8.8
39
Features by Category
Ticket and Case Management
9.4
6
8.6
32
|
Verified
9.4
6
8.7
32
|
Verified
8.9
6
8.0
31
|
Verified
9.7
6
8.4
29
|
Verified
Not enough data
8.0
24
8.6
6
7.7
30
8.9
6
8.3
31
|
Verified
8.3
5
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.3
7
8.1
24
|
Verified
8.8
7
9.0
27
9.7
5
5.3
10
|
Verified
8.7
5
5.3
10
Not enough data
4.0
7
Platform
Not enough data
5.4
16
Not enough data
7.1
23
|
Verified
Not enough data
8.8
25
|
Verified
Not enough data
6.8
13
|
Verified
Not enough data
7.2
26
|
Verified
Not enough data
7.8
27
|
Verified
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
HelpDeskZ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
27.3%
Computer Software
18.2%
Staffing and Recruiting
9.1%
Sporting Goods
9.1%
Primary/Secondary Education
9.1%
Other
27.3%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
HelpDeskZ has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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