--- title: HelpCrunch Reviews meta\_title: 'HelpCrunch Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 238 reviews by the users' company size, role or industry to find out how HelpCrunch works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 238 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### HelpCrunch Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users benefit from the **ease of use** of HelpCrunch, finding it intuitive and seamless for support management. [(19 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332435&qs=pros-and-cons#reviews) Users appreciate the **comprehensive features** of HelpCrunch, effectively combining live chat, email, and knowledge base management. [(16 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1335270&qs=pros-and-cons#reviews) Users value the **helpful features** of HelpCrunch, enhancing communication and engagement with clients effortlessly. [(14 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1334267&qs=pros-and-cons#reviews) Users appreciate the **intuitive live chat** of HelpCrunch, enabling immediate client support and seamless communication. [(10 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1334061&qs=pros-and-cons#reviews) Users praise the **excellent customer support** of HelpCrunch, noting fast responses and helpful onboarding assistance. [(10 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1336369&qs=pros-and-cons#reviews) Users find the **limited customization** options restrictive, wishing for greater flexibility in widgets and templates. [(4 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1335618&qs=pros-and-cons#reviews) Users note that the **live chat loads slowly** in some locations, impacting performance and user experience. [(3 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332994&qs=pros-and-cons#reviews) Users experience **chat issues** such as slow loading times and limitations in functionality needing improvement. [(3 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1336575&qs=pros-and-cons#reviews) Users find the **pricing high** for small businesses, especially with additional costs for features like the AI editor. [(3 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332610&qs=pros-and-cons#reviews) Users experience **slow loading** times with HelpCrunch, frustrating their interactions and overall site performance. [(3 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332583&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of HelpCrunch ##### 1. Ease of Use Users benefit from the **ease of use** of HelpCrunch, finding it intuitive and seamless for support management. [ See 19 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332435&qs=pros-and-cons#reviews) See Related User Reviews ![Domas .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Domas .") D Domas . 4.0/5 "User-Friendly and Effortlessly Integrates" What do you like about HelpCrunch? I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra ![Tornado D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tornado D.") TD Tornado D. Small-Business (50 or fewer emp.) 5.0/5 "Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps" What do you like about HelpCrunch? We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re es ##### 2. Features Users appreciate the **comprehensive features** of HelpCrunch, effectively combining live chat, email, and knowledge base management. [ See 16 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1335270&qs=pros-and-cons#reviews) See Related User Reviews ![Domas .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Domas .") D Domas . 4.0/5 "User-Friendly and Effortlessly Integrates" What do you like about HelpCrunch? I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra ![Vladyslav K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vladyslav K.") VK Vladyslav K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent service" What do you like about HelpCrunch? A very good and multifunctional service. It fully meets our company's needs for a knowledge base and live chat. We especially like the AI tools. ##### 3. Helpful Users value the **helpful features** of HelpCrunch, enhancing communication and engagement with clients effortlessly. [ See 14 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1334267&qs=pros-and-cons#reviews) See Related User Reviews ![Domas .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Domas .") D Domas . 4.0/5 "User-Friendly and Effortlessly Integrates" What do you like about HelpCrunch? I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra ![Tornado D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tornado D.") TD Tornado D. Small-Business (50 or fewer emp.) 5.0/5 "Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps" What do you like about HelpCrunch? We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re es ##### 4. Chat Features Users appreciate the **intuitive live chat** of HelpCrunch, enabling immediate client support and seamless communication. [ See 10 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1334061&qs=pros-and-cons#reviews) See Related User Reviews ![Tornado D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tornado D.") TD Tornado D. Small-Business (50 or fewer emp.) 5.0/5 "Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps" What do you like about HelpCrunch? We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re es ![Vladyslav K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vladyslav K.") VK Vladyslav K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent service" What do you like about HelpCrunch? A very good and multifunctional service. It fully meets our company's needs for a knowledge base and live chat. We especially like the AI tools. ##### 5. Customer Support Users praise the **excellent customer support** of HelpCrunch, noting fast responses and helpful onboarding assistance. [ See 10 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1336369&qs=pros-and-cons#reviews) See Related User Reviews ![Domas .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Domas .") D Domas . 4.0/5 "User-Friendly and Effortlessly Integrates" What do you like about HelpCrunch? I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra ![Соціальний .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Соціальний .") С Соціальний . Small-Business (50 or fewer emp.) 5.0/5 "Real People, Real Help — Highly Recommended" What do you like about HelpCrunch? The support team is truly professional and responsive. They don’t use canned answers or bots — they really understand the issues and help find solutio ### 5 Cons or Disadvantages of HelpCrunch ##### 1. Limited Customization Users find the **limited customization** options restrictive, wishing for greater flexibility in widgets and templates. [ See 4 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1335618&qs=pros-and-cons#reviews) See Related User Reviews ![Andriy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andriy A.") AA Andriy A. Small-Business (50 or fewer emp.) 5.0/5 "Great All-in-One Customer Support and Engagement Tool" What do you dislike about HelpCrunch? There’s not much to dislike, but occasionally, advanced customization options for the widget or email templates could be more flexible. Still, their s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good database and chat" What do you dislike about HelpCrunch? In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writin ##### 2. Chat Functionality Users note that the **live chat loads slowly** in some locations, impacting performance and user experience. [ See 3 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332994&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good database and chat" What do you dislike about HelpCrunch? In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writin ![Maister D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maister D.") MD Maister D. Small-Business (50 or fewer emp.) 5.0/5 "Switched from Intercom to HelpCrunch and very happy with this choice" What do you dislike about HelpCrunch? The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on th ##### 3. Chat Issues Users experience **chat issues** such as slow loading times and limitations in functionality needing improvement. [ See 3 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1336575&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good database and chat" What do you dislike about HelpCrunch? In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writin ![Maister D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maister D.") MD Maister D. Small-Business (50 or fewer emp.) 5.0/5 "Switched from Intercom to HelpCrunch and very happy with this choice" What do you dislike about HelpCrunch? The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on th ##### 4. Expensive Users find the **pricing high** for small businesses, especially with additional costs for features like the AI editor. [ See 3 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332610&qs=pros-and-cons#reviews) See Related User Reviews ![Ігор .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ігор .") І Ігор . Small-Business (50 or fewer emp.) 5.0/5 "Helpcrunch chat is highly functional and easy to install (according to my admin)." What do you dislike about HelpCrunch? The price is a bit high for my small business ![Anastasiia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anastasiia S.") AS Anastasiia S. Small-Business (50 or fewer emp.) 5.0/5 "The only chat which can solve all our needs" What do you dislike about HelpCrunch? The only thing we dislike is that we need to pay extra for an AI editor. ##### 5. Slow Loading Users experience **slow loading** times with HelpCrunch, frustrating their interactions and overall site performance. [ See 3 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332583&qs=pros-and-cons#reviews) See Related User Reviews ![Maister D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maister D.") MD Maister D. Small-Business (50 or fewer emp.) 5.0/5 "Switched from Intercom to HelpCrunch and very happy with this choice" What do you dislike about HelpCrunch? The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on th ![Aleks R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aleks R.") AR Aleks R. Small-Business (50 or fewer emp.) 4.5/5 "It's a true Swiss knife for customer communication" What do you dislike about HelpCrunch? After installing it on the site, the loading speed of the site slowed down a bit. It would be great to improve this point. Perhaps in the settings to ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ ![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/helpcrunch/competitors/alternatives) ![Adina M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adina M.") AM Adina M. Customer Success Engineer Small-Business (50 or fewer emp.) 2/9/2021 "Excellent platform for customer interaction with great support" 4.5/5 What do you like best about HelpCrunch? We integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well. We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats and emails for our onboarding process. A great plus is that their support is great, having extensive documentation and a very responsive and knowledgeable team. There were some small issues that were promptly fixed and we know we can rely on HelpCrunch to deliver a good product that helps us manage our customer communication more efficiently. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? There are some shortcomings, such as delay in sending auto messages, or the not so fast load time for contacts, however, as with several other small bugs that were promptly fixed by the HelpCrunch team, we are confident these will also be remedied in the future. There were also several features that we felt were missing when we first subscribed, such as custom inboxes and filters, but we found our they were already on the roadmap and were shortly implemented. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? We have managed to integrate all the communication in one place. Connecting and engaging customers has been a lot easier since we switched to HelpCrunch not to mention more affordable. We are using live chat, helpdesk, popups and auto messaging and we're excited about the new features they plan to implement in the future, such as chatbot. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Petr P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Petr P.") PP Petr P. Founder & CEO Small-Business (50 or fewer emp.) 7/27/2021 "Integrated and cost effective solution for SMB" 4.5/5 What do you like best about HelpCrunch? Integrated solution with full customization for affordable price, especially for SMB. KB default design is nice and modern, no need to customize too much. KB full customization is included in standard price. Overall easy to use but still powerfull enough to meet our needs and serve well. Proactive AutoMessages and Popups are nice bonus. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? Support can be sometimes faster, in „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Knowledge base and chat to support our SaaS solution users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AS Arpine S. Market analyst and editor Small-Business (50 or fewer emp.) 8/25/2021 "HelpCrunch Feedback" 5/5 What do you like best about HelpCrunch? This is a very user-friendly and useful software system for your business. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? There are some little flows in emailing, however, the Team is very attentive to the details and our request and they are solving everything out in a timely manner. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? This a great tool for customer communication, live chat software, email marketing, help desk, knowledge base, and more tools. So we are using them in order to ease our communication with our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DT Dennis T. co-founder Small-Business (50 or fewer emp.) 10/18/2021 "Easy to use and a fair price for startups" 4.5/5 What do you like best about HelpCrunch? Our CSR's were able to learn the system very quickly. Moving from Messenger to Helpcrunch was no big deal. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? Some of the OOTB customizations are limited (customer data variables, branding, etc.) until you upgrade to Premium. Though I believe with a little developer help, we could tailor that to our needs. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? We needed a chat platform to support our online courses. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") IH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 4/2/2019 "Best customer support tool" 5/5 What do you like best about HelpCrunch? I like the ease of use, the variety of options and the customer support. They come out with new exciting features all the time. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? Actually, I can't point out even one tiny thing I dislike. Review collected by and hosted on G2.com. Recommendations to others considering HelpCrunch: If you have any questions, they customer support is really helpful, reach immediately them. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? We do customer support and use it for the slipping away users. Review collected by and hosted on G2.com. Show More 10/15/2021 Current UserValidated ReviewerSource: Organic ![Hellena F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hellena F.") HF Hellena F. General manager Small-Business (50 or fewer emp.) 1/22/2021 "Best option for small businesses" 5/5 What do you like best about HelpCrunch? User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately. I have been using and testing numerous apps so far, and Helpcrunch is truly a winner. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? Sending verified emails from our own domain would be good to have. However, support agents say it is coming. Review collected by and hosted on G2.com. Recommendations to others considering HelpCrunch: Totally worth testing first for its ease of use. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Customer support and acquisition Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JL Jesus L. Customer Service Small-Business (50 or fewer emp.) 10/18/2021 "Helped me deliver support for online courses" 4.5/5 What do you like best about HelpCrunch? I was able to easily understand the chat system and service multiple customers at a time. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? Each CSR needs a separate license, even if our shifts didn't overlap. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? It helps me talk to our clients 1:1 and provide a good experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jesper Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesper Q.") JQ Jesper Q. Chief Executive Officer Small-Business (50 or fewer emp.) 12/4/2020 "Flawed and keep failing and support keep making excuses (cost us lots of revenue)" 0/5 What do you like best about HelpCrunch? They have a chat, but only when it actually works or you are able to login. I have many complaints from clients clicking links in the email and they cant reply to us, or when we reply it show email sent but customers never received it. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? Pretty much that it doesn't work, idea is great but cost us a-lot of revenue, and their support is never helpful and only available in russian business hours. They have agressive billing practice if your card decline one time you loose total access unheard of. But bigger issue the confusion their flawed platform gives our customers or leads, that cost us a lot of money. So i dislike no support, products breaks, not customer centric more you pay we dont care attitude and excuses... No integrations not even Zapier do i need to keep going no, waste of time. Advice choose another vendor Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Talking to customers and leads on our website and inside the app, but they failed to deliver keeps breaking their system. Review collected by and hosted on G2.com. Show More Response from Anastasiia Khlystova of HelpCrunch [Editedit](https://www.g2.com/survey_responses/helpcrunch-review-4506761/official_response/edit) Hi Jesper! Thank you for your unbiased feedback, we appreciate your honesty. I understand that our excuses don’t mean much for you, but we are deeply and genuinely sorry for the problems we’ve caused you. We did experience some issues at the time. And even though we tried to fix them as soon as humanly possible, your frustration was deserved and perfectly understandable. If there’s anything we can do for you, I’d be more than happy to work something out! Current UserValidated ReviewerSource: Organic ![Vladimir K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vladimir K.") VK Vladimir K. Chief Business Development Officer Small-Business (50 or fewer emp.) 6/30/2021 "The Best Alternative to Intercom!" 5/5 What do you like best about HelpCrunch? All the features are good for an affordable price. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? Nothing as of now. Really happy with the all features. Waiting for the chatbot and multi-language knowledge base! Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Good to have a knowledge base and live chat in one place. Plus, it's really easy to engage visitors on the website with auto-messages. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Gustav T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gustav T.") GT Gustav T. Communications Manager Small-Business (50 or fewer emp.) 4/27/2021 "Incredibly useful site for customer experience" 5/5 What do you like best about HelpCrunch? First and foremost, it's a very easy website to use. Furthermore, you can easily adjust the settings to make them fit your needs perfectly. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? I am yet to run into any issues on the Helpcrunch website, and I don't really expect any to arise. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? At Candeno we offer a livechat and we use HelpCrunch for this. Earlier we used Intercom, but Helpcrunch is way easier to use and set up, and the variety of options helps you a lot, but aren't overwhelming. Review collected by and hosted on G2.com. 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