--- title: HelpCrunch Reviews meta\_title: 'HelpCrunch Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 238 reviews by the users' company size, role or industry to find out how HelpCrunch works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 238 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### HelpCrunch Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users benefit from the **ease of use** of HelpCrunch, finding it intuitive and seamless for support management. [(19 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332435&qs=pros-and-cons#reviews) Users appreciate the **comprehensive features** of HelpCrunch, effectively combining live chat, email, and knowledge base management. [(16 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1335270&qs=pros-and-cons#reviews) Users value the **helpful features** of HelpCrunch, enhancing communication and engagement with clients effortlessly. [(14 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1334267&qs=pros-and-cons#reviews) Users appreciate the **intuitive live chat** of HelpCrunch, enabling immediate client support and seamless communication. [(10 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1334061&qs=pros-and-cons#reviews) Users praise the **excellent customer support** of HelpCrunch, noting fast responses and helpful onboarding assistance. [(10 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1336369&qs=pros-and-cons#reviews) Users find the **limited customization** options restrictive, wishing for greater flexibility in widgets and templates. [(4 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1335618&qs=pros-and-cons#reviews) Users note that the **live chat loads slowly** in some locations, impacting performance and user experience. [(3 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332994&qs=pros-and-cons#reviews) Users experience **chat issues** such as slow loading times and limitations in functionality needing improvement. [(3 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1336575&qs=pros-and-cons#reviews) Users find the **pricing high** for small businesses, especially with additional costs for features like the AI editor. [(3 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332610&qs=pros-and-cons#reviews) Users experience **slow loading** times with HelpCrunch, frustrating their interactions and overall site performance. [(3 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332583&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of HelpCrunch ##### 1. Ease of Use Users benefit from the **ease of use** of HelpCrunch, finding it intuitive and seamless for support management. [ See 19 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332435&qs=pros-and-cons#reviews) See Related User Reviews ![Domas .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Domas .") D Domas . 4.0/5 "User-Friendly and Effortlessly Integrates" What do you like about HelpCrunch? I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra ![Tornado D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tornado D.") TD Tornado D. Small-Business (50 or fewer emp.) 5.0/5 "Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps" What do you like about HelpCrunch? We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re es ##### 2. Features Users appreciate the **comprehensive features** of HelpCrunch, effectively combining live chat, email, and knowledge base management. [ See 16 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1335270&qs=pros-and-cons#reviews) See Related User Reviews ![Domas .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Domas .") D Domas . 4.0/5 "User-Friendly and Effortlessly Integrates" What do you like about HelpCrunch? I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra ![Vladyslav K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vladyslav K.") VK Vladyslav K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent service" What do you like about HelpCrunch? A very good and multifunctional service. It fully meets our company's needs for a knowledge base and live chat. We especially like the AI tools. ##### 3. Helpful Users value the **helpful features** of HelpCrunch, enhancing communication and engagement with clients effortlessly. [ See 14 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1334267&qs=pros-and-cons#reviews) See Related User Reviews ![Domas .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Domas .") D Domas . 4.0/5 "User-Friendly and Effortlessly Integrates" What do you like about HelpCrunch? I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra ![Tornado D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tornado D.") TD Tornado D. Small-Business (50 or fewer emp.) 5.0/5 "Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps" What do you like about HelpCrunch? We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re es ##### 4. Chat Features Users appreciate the **intuitive live chat** of HelpCrunch, enabling immediate client support and seamless communication. [ See 10 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1334061&qs=pros-and-cons#reviews) See Related User Reviews ![Tornado D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tornado D.") TD Tornado D. Small-Business (50 or fewer emp.) 5.0/5 "Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps" What do you like about HelpCrunch? We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re es ![Vladyslav K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vladyslav K.") VK Vladyslav K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent service" What do you like about HelpCrunch? A very good and multifunctional service. It fully meets our company's needs for a knowledge base and live chat. We especially like the AI tools. ##### 5. Customer Support Users praise the **excellent customer support** of HelpCrunch, noting fast responses and helpful onboarding assistance. [ See 10 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1336369&qs=pros-and-cons#reviews) See Related User Reviews ![Domas .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Domas .") D Domas . 4.0/5 "User-Friendly and Effortlessly Integrates" What do you like about HelpCrunch? I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra ![Соціальний .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Соціальний .") С Соціальний . Small-Business (50 or fewer emp.) 5.0/5 "Real People, Real Help — Highly Recommended" What do you like about HelpCrunch? The support team is truly professional and responsive. They don’t use canned answers or bots — they really understand the issues and help find solutio ### 5 Cons or Disadvantages of HelpCrunch ##### 1. Limited Customization Users find the **limited customization** options restrictive, wishing for greater flexibility in widgets and templates. [ See 4 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1335618&qs=pros-and-cons#reviews) See Related User Reviews ![Andriy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andriy A.") AA Andriy A. Small-Business (50 or fewer emp.) 5.0/5 "Great All-in-One Customer Support and Engagement Tool" What do you dislike about HelpCrunch? There’s not much to dislike, but occasionally, advanced customization options for the widget or email templates could be more flexible. Still, their s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good database and chat" What do you dislike about HelpCrunch? In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writin ##### 2. Chat Functionality Users note that the **live chat loads slowly** in some locations, impacting performance and user experience. [ See 3 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332994&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good database and chat" What do you dislike about HelpCrunch? In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writin ![Maister D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maister D.") MD Maister D. Small-Business (50 or fewer emp.) 5.0/5 "Switched from Intercom to HelpCrunch and very happy with this choice" What do you dislike about HelpCrunch? The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on th ##### 3. Chat Issues Users experience **chat issues** such as slow loading times and limitations in functionality needing improvement. [ See 3 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1336575&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good database and chat" What do you dislike about HelpCrunch? In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writin ![Maister D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maister D.") MD Maister D. Small-Business (50 or fewer emp.) 5.0/5 "Switched from Intercom to HelpCrunch and very happy with this choice" What do you dislike about HelpCrunch? The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on th ##### 4. Expensive Users find the **pricing high** for small businesses, especially with additional costs for features like the AI editor. [ See 3 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332610&qs=pros-and-cons#reviews) See Related User Reviews ![Ігор .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ігор .") І Ігор . Small-Business (50 or fewer emp.) 5.0/5 "Helpcrunch chat is highly functional and easy to install (according to my admin)." What do you dislike about HelpCrunch? The price is a bit high for my small business ![Anastasiia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anastasiia S.") AS Anastasiia S. Small-Business (50 or fewer emp.) 5.0/5 "The only chat which can solve all our needs" What do you dislike about HelpCrunch? The only thing we dislike is that we need to pay extra for an AI editor. ##### 5. Slow Loading Users experience **slow loading** times with HelpCrunch, frustrating their interactions and overall site performance. [ See 3 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332583&qs=pros-and-cons#reviews) See Related User Reviews ![Maister D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maister D.") MD Maister D. Small-Business (50 or fewer emp.) 5.0/5 "Switched from Intercom to HelpCrunch and very happy with this choice" What do you dislike about HelpCrunch? The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on th ![Aleks R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aleks R.") AR Aleks R. Small-Business (50 or fewer emp.) 4.5/5 "It's a true Swiss knife for customer communication" What do you dislike about HelpCrunch? After installing it on the site, the loading speed of the site slowed down a bit. It would be great to improve this point. Perhaps in the settings to ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ ![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/helpcrunch/competitors/alternatives) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/3/2023 "Great app for a good price" 4/5 What do you like best about HelpCrunch? It has all the features I need and the price is super! Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? It sometimes feels like that some functions work and sometimes don't. The function that I as a supporter can see what the client is typing is suddenly not working anymore. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? It reduces the hurdle of a customer to talk to us if they need help. E-Mail can be too much of a pain. And with live chat you can easily just start typing and it's not so official. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SP Stevan P. Small-Business (50 or fewer emp.) 10/2/2023 "Review - Stevan Papić" 5/5 What do you like best about HelpCrunch? Easy to use and efficient. It has all the necessary tools for user support of a site. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? From time to time it happens that the site bugs or mixes data: For example, we correspond with one user, and the name of another user pops up. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Helpcrunch makes it easy to communicate with users and has a nice look. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sergey D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sergey D.") SD Sergey D. Mid-Market (51-1000 emp.) 9/7/2023 "I`m owner of business and use it for helpdesk." 5/5 What do you like best about HelpCrunch? It`s a good for chat with customes (we don`t use email). Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? It will be great for add some interactive blocks for charbots (for take exterlan data using webhooks - like actual user balance and services). Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Its solve my problem to get all chats in one place, to control support stuff no to loose contacs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Bob .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bob .") B Bob . SEO analyst Small-Business (50 or fewer emp.) 2/13/2023 "I'm very happy we found this tool" 5/5 What do you like best about HelpCrunch? We've been using mailchimp for newsletters, mixpanel for custom data and onboarding, zendk for ticketing, and we were looking for another solution for the knowledge base when we found HelpCrunch and realized we can replace all these tools and even route all incoming queries from our messengers (FB, insta, telegram) to a single platform and manage all chats/tickests there! We don't need to work in 4 or even 5 different platforms and can replace it with just this one tool at the fraction of the price. Can't wait to check out chabot feature as well. Their support is also very helpful and very qualified. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? Lack of integration with whatsapp, but I was assured it's coming in a few months or so. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? It combines featuers of 5 different tools in one, which is very convenient as we don't need to pay for 5 separate services and work in 5 different tabs, nor spend money and development time to integrate these 5 platforms with each other. Email marketing, onboarding emails, integration with messengers, chatbot and knowledge base are the main producst we use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SK Sergiy K. Sales Consultant Small-Business (50 or fewer emp.) 1/19/2023 "HelpCrunch website chat service" 4.5/5 What do you like best about HelpCrunch? We are currently using the HelpCrunch chat service on our website and I can confidently say that it is an excellent tool for customer support. The interface is user-friendly and easy to navigate, and the customer service representatives are responsive and knowledgeable. They have been able to address all of my concerns and questions in a timely and efficient manner. I appreciate the convenience of being able to chat with someone in real time, and the ability to view past chat transcripts has come in handy as well. Overall, I highly recommend HelpCrunch's chat service to anyone in need of customer support. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? Some things are not straight-forward. Waiting for standalone windows app to be available. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Providing fast and convenient customer support: With the live chat feature, customers can easily reach out to businesses in real-time and get their questions and concerns addressed quickly. Improving customer engagement: HelpCrunch's email marketing feature allows us to create targeted and personalized email campaigns that can help increase engagement and customer loyalty. Enhancing self-service options: The knowledge base management feature allows businesses to create a comprehensive and easily searchable FAQ section, which can help reduce the number of support requests and increase customer satisfaction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 6/23/2023 "Easy to set up and start, advanced features need more explanation" 4.5/5 What do you like best about HelpCrunch? Basic features are very easy to use. The mobile version is a fantastic extra that litterally makes it possibloe to answer client questions from your smartphone. The knowledge base is easy to use and a very good tool to help clients fast and give consistent answers. The help team of Helcrunch themselves is super kind, quick response, knowledgeable and friendly Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? The large amout of features is a little overwhelming. The auto messaging, pop ups and bot flows really need extra explanation when you are not used to setting these things up. I miss instructuion videos to explain the set up of the above features. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Client questions when people use our software. Helpcrunch allows us to assist immediately and prevent our clients from experiencing frustration, anger and rage that is commen when computer software does not react the way you would like to. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 8/16/2023 "The best support chat service, period." 5/5 What do you like best about HelpCrunch? When choosing a chat software that would fit our use case, we throughly tested about 10 different providers. Helpcrunch had the best widget customization options with the most reasonable pricing. Their own support is very reactive, helpful and understanding. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? Maybe even a bit too many features which we do not use and are bloating the internal UI. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Having a highly customizable live chat widget which we use to flash-support our SaaS users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mikk N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mikk N.") MN Mikk N. Small-Business (50 or fewer emp.) 3/16/2023 "A must-have tool for SMB's" 5/5 What do you like best about HelpCrunch? - Reasonable pricing - Supportive and friendly team - Great feature set - Easy to use - Enjoyable UI Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? I haven't noticed any downsides. There have been a few technical issues, but everything has always been resolved as quickly as possible. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? HelpCrunch is a crucial part of our everyday business operation. It helps our users to communicate with us on a daily basis. Most customers have adopted this feature so well that they couldn't imagine life without it. The chat feature reduces our time to respond to customers, keeps chats more intimate and helps to build even better relationships with them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Юлія .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Юлія .") Ю Юлія . Head Of Marketing Mid-Market (51-1000 emp.) 1/19/2023 "Exactly the chat we needed for our business" 5/5 What do you like best about HelpCrunch? Convenient interface, necessary technologies, fast response of support team. I work as the head of marketing in a company of 180 people. We have more than 7 areas of work, it is absolutely necessary to provide a qualified and quick response to customer requests. Help Crunch helped with this 100%. Functionality of transferring chats to other departments, chat bot, integration with other messengers, etc. And what is even more important for us - the company listens to business needs and develops new technologies of its own. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? The analytics functionality is narrow, but it should be refined Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Obtaining and attracting new leads, quick response to customer requests, the ability to be in touch with customers 24\7 Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DL Demetre L. Small-Business (50 or fewer emp.) 4/20/2023 "Title" 2.5/5 What do you like best about HelpCrunch? Customer support automation has been very useful for us Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? I thought that it would be easier to use. Not everything is very clear. Tutorial videos would help to research some things quickly. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Automatic chatbot helps us to give our customers information about FAQ Review collected by and hosted on G2.com. 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