--- title: HelpCrunch Reviews meta\_title: 'HelpCrunch Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 238 reviews by the users' company size, role or industry to find out how HelpCrunch works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 238 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### HelpCrunch Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users benefit from the **ease of use** of HelpCrunch, finding it intuitive and seamless for support management. [(19 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332435&qs=pros-and-cons#reviews) Users appreciate the **comprehensive features** of HelpCrunch, effectively combining live chat, email, and knowledge base management. [(16 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1335270&qs=pros-and-cons#reviews) Users value the **helpful features** of HelpCrunch, enhancing communication and engagement with clients effortlessly. [(14 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1334267&qs=pros-and-cons#reviews) Users appreciate the **intuitive live chat** of HelpCrunch, enabling immediate client support and seamless communication. [(10 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1334061&qs=pros-and-cons#reviews) Users praise the **excellent customer support** of HelpCrunch, noting fast responses and helpful onboarding assistance. [(10 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1336369&qs=pros-and-cons#reviews) Users find the **limited customization** options restrictive, wishing for greater flexibility in widgets and templates. [(4 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1335618&qs=pros-and-cons#reviews) Users note that the **live chat loads slowly** in some locations, impacting performance and user experience. [(3 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332994&qs=pros-and-cons#reviews) Users experience **chat issues** such as slow loading times and limitations in functionality needing improvement. [(3 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1336575&qs=pros-and-cons#reviews) Users find the **pricing high** for small businesses, especially with additional costs for features like the AI editor. [(3 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332610&qs=pros-and-cons#reviews) Users experience **slow loading** times with HelpCrunch, frustrating their interactions and overall site performance. [(3 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332583&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of HelpCrunch ##### 1. Ease of Use Users benefit from the **ease of use** of HelpCrunch, finding it intuitive and seamless for support management. [ See 19 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332435&qs=pros-and-cons#reviews) See Related User Reviews ![Domas .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Domas .") D Domas . 4.0/5 "User-Friendly and Effortlessly Integrates" What do you like about HelpCrunch? I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra ![Tornado D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tornado D.") TD Tornado D. Small-Business (50 or fewer emp.) 5.0/5 "Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps" What do you like about HelpCrunch? We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re es ##### 2. Features Users appreciate the **comprehensive features** of HelpCrunch, effectively combining live chat, email, and knowledge base management. [ See 16 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1335270&qs=pros-and-cons#reviews) See Related User Reviews ![Domas .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Domas .") D Domas . 4.0/5 "User-Friendly and Effortlessly Integrates" What do you like about HelpCrunch? I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra ![Vladyslav K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vladyslav K.") VK Vladyslav K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent service" What do you like about HelpCrunch? A very good and multifunctional service. It fully meets our company's needs for a knowledge base and live chat. We especially like the AI tools. ##### 3. Helpful Users value the **helpful features** of HelpCrunch, enhancing communication and engagement with clients effortlessly. [ See 14 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1334267&qs=pros-and-cons#reviews) See Related User Reviews ![Domas .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Domas .") D Domas . 4.0/5 "User-Friendly and Effortlessly Integrates" What do you like about HelpCrunch? I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra ![Tornado D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tornado D.") TD Tornado D. Small-Business (50 or fewer emp.) 5.0/5 "Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps" What do you like about HelpCrunch? We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re es ##### 4. Chat Features Users appreciate the **intuitive live chat** of HelpCrunch, enabling immediate client support and seamless communication. [ See 10 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1334061&qs=pros-and-cons#reviews) See Related User Reviews ![Tornado D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tornado D.") TD Tornado D. Small-Business (50 or fewer emp.) 5.0/5 "Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps" What do you like about HelpCrunch? We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re es ![Vladyslav K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vladyslav K.") VK Vladyslav K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent service" What do you like about HelpCrunch? A very good and multifunctional service. It fully meets our company's needs for a knowledge base and live chat. We especially like the AI tools. ##### 5. Customer Support Users praise the **excellent customer support** of HelpCrunch, noting fast responses and helpful onboarding assistance. [ See 10 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1336369&qs=pros-and-cons#reviews) See Related User Reviews ![Domas .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Domas .") D Domas . 4.0/5 "User-Friendly and Effortlessly Integrates" What do you like about HelpCrunch? I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra ![Соціальний .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Соціальний .") С Соціальний . Small-Business (50 or fewer emp.) 5.0/5 "Real People, Real Help — Highly Recommended" What do you like about HelpCrunch? The support team is truly professional and responsive. They don’t use canned answers or bots — they really understand the issues and help find solutio ### 5 Cons or Disadvantages of HelpCrunch ##### 1. Limited Customization Users find the **limited customization** options restrictive, wishing for greater flexibility in widgets and templates. [ See 4 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1335618&qs=pros-and-cons#reviews) See Related User Reviews ![Andriy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andriy A.") AA Andriy A. Small-Business (50 or fewer emp.) 5.0/5 "Great All-in-One Customer Support and Engagement Tool" What do you dislike about HelpCrunch? There’s not much to dislike, but occasionally, advanced customization options for the widget or email templates could be more flexible. Still, their s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good database and chat" What do you dislike about HelpCrunch? In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writin ##### 2. Chat Functionality Users note that the **live chat loads slowly** in some locations, impacting performance and user experience. [ See 3 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332994&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good database and chat" What do you dislike about HelpCrunch? In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writin ![Maister D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maister D.") MD Maister D. Small-Business (50 or fewer emp.) 5.0/5 "Switched from Intercom to HelpCrunch and very happy with this choice" What do you dislike about HelpCrunch? The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on th ##### 3. Chat Issues Users experience **chat issues** such as slow loading times and limitations in functionality needing improvement. [ See 3 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1336575&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good database and chat" What do you dislike about HelpCrunch? In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writin ![Maister D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maister D.") MD Maister D. Small-Business (50 or fewer emp.) 5.0/5 "Switched from Intercom to HelpCrunch and very happy with this choice" What do you dislike about HelpCrunch? The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on th ##### 4. Expensive Users find the **pricing high** for small businesses, especially with additional costs for features like the AI editor. [ See 3 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332610&qs=pros-and-cons#reviews) See Related User Reviews ![Ігор .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ігор .") І Ігор . Small-Business (50 or fewer emp.) 5.0/5 "Helpcrunch chat is highly functional and easy to install (according to my admin)." What do you dislike about HelpCrunch? The price is a bit high for my small business ![Anastasiia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anastasiia S.") AS Anastasiia S. Small-Business (50 or fewer emp.) 5.0/5 "The only chat which can solve all our needs" What do you dislike about HelpCrunch? The only thing we dislike is that we need to pay extra for an AI editor. ##### 5. Slow Loading Users experience **slow loading** times with HelpCrunch, frustrating their interactions and overall site performance. [ See 3 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332583&qs=pros-and-cons#reviews) See Related User Reviews ![Maister D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maister D.") MD Maister D. Small-Business (50 or fewer emp.) 5.0/5 "Switched from Intercom to HelpCrunch and very happy with this choice" What do you dislike about HelpCrunch? The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on th ![Aleks R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aleks R.") AR Aleks R. Small-Business (50 or fewer emp.) 4.5/5 "It's a true Swiss knife for customer communication" What do you dislike about HelpCrunch? After installing it on the site, the loading speed of the site slowed down a bit. It would be great to improve this point. Perhaps in the settings to ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ ![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/helpcrunch/competitors/alternatives) ![Маргарита K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Маргарита K.") МK Маргарита K. Контент-маркетолог Small-Business (50 or fewer emp.) 7/3/2024 "Great Knowledge Base for our clients!" 5/5 What do you like best about HelpCrunch? Native and understandable design. All instruments to build Knowledge Base ( text, photo, video) – even without technical skills! Great team of support, who was in touch with us in every step Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? I don't have any problems, but can't say for full functionality. Use only as Knowledge Base for our clients. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Ukrainian CRM-system KeyCRM chose HelpCrunch as a reliable product for building a Knowledge Base. It helps our clients connect their business to the system. We could highly recommended HelpCrunch for every company with such type of request. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Maister D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maister D.") MD Maister D. Co-Founder, CEO, COO, CVO Small-Business (50 or fewer emp.) 5/10/2024 "Switched from Intercom to HelpCrunch and very happy with this choice" 5/5 What do you like best about HelpCrunch? 1) Great options for big support teams \> collaboration, private notes, saved replies, macro. Lots of options of customisation of look of live chat, which Intercom doesn’t provide as well. 2) Very simple to use. Nothing too complicated. Intercom had lots of features that we rarely use in our day to day job. Not only you have to pay extra for them all but also the interface was too overwhelming for new users. But in HelpCrunch is not one of those tools. The design is simple in clean. The navigation in the inbox is very simple - you the different chat categories (unassigned, pending, new, drafts, etc.)

 3) Cost-effectiveness. We pay 3 times less for the same features in HC that had to pay in Intercom.
 4) Amazing customer success team that helped us transfer our data from Intercom and responds in minutes in the online chat. Intercom support was never available and forced using their Fin bot instead of providing human assistant, which was annoying. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on the chat speed optimisation, so hope to see improvements on this side soon Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? The tool helps us organize effective collaboration on customer requests by using chat on our website, social media, and email clients from a single inbox. We were able to cut our support software costs by replacing Intercom with HelpCrunch. Additionally, we noticed an improvement in the productivity of our agents with HelpCrunch tools, such as the AI assistant, macros, saved replies, and overall intuitiveness of use. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Irene D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Irene D.") ID Irene D. Marketing Team Small-Business (50 or fewer emp.) 5/16/2024 "Helpcrunch: Streamlining Customer Communication for Small Businesses" 5/5 What do you like best about HelpCrunch? The interface is intuitive, making it easy for both our team and customers to engage in real-time conversations. Installing the chat widgets on our website was a breeze, even when using multiple widgets. We’ve customized the chat experience to match our brand’s look and feel. The automated features such as canned responses have significantly improved our efficiency. We can handle common queries without manual intervention, freeing up time for more complex issues. Overall, Helpcrunch has streamlined our communication process and enhanced our customer satisfaction. Highly recommended! 😊 Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? I did not find any significant flaws in Helpcrunch Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Helpcrunch streamlines communication, enhances customer satisfaction, and amplifies sales revenue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Thushanka S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thushanka S.") TS Thushanka S. Founder Small-Business (50 or fewer emp.) 5/21/2024 "Switched from Intercom to HelpCrunch & It's a Great Decision" 5/5 What do you like best about HelpCrunch? I user intercom for my website & monbile app for the live chat, but intercom is more expnsive and i found HelpCrunch i got better experiance than the intercom. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? To intergrate with the mobile app, if you have flutter SDK tha's will be very easy for the developers Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? My app is laundry app and most of customers have some questing on placing the orders, they don't have time to taka call and ask, they always use live chat. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Oksana S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oksana S.") OS Oksana S. Customer Support Lead Small-Business (50 or fewer emp.) 8/23/2024 "A Game-Changer for Startups!" 5/5 What do you like best about HelpCrunch? We’ve adopted HelpCrunch for our startup 2 years ago and never regretted this decision. It combines live chat, email, and knowledge base management in one place. Their live chat and email automation features are easy-to-use for our customer support team. I highly recommend it for any business looking to improve customer communication! Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? Nothing that I can think of. Everything seemed fine to me. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Communication with customers, email campaings etc. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Albina B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Albina B.") AB Albina B. Marketing Manager Small-Business (50 or fewer emp.) 8/25/2024 "Save Time and Improve Consistency with HelpCrunch" 5/5 What do you like best about HelpCrunch? From the first day of using HelpCrunch, we noticed many benefits of this product. The automated messages are great, and the ability to track customer journeys helps us provide better service. Highly recommended for any business! Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? I don't have any problems in HelpCrunch. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? It combines live chat, email, and knowledge base management in one place for support team. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Valentyna Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valentyna Z.") VZ Valentyna Z. Co-Founder/CEO of MindyGem Mid-Market (51-1000 emp.) 5/14/2024 "Helpcrunch is a very eficient to deal with my clients" 5/5 What do you like best about HelpCrunch? Helpcrunch panel is very easy to use, and it's packed with features that make client communication seemless and effective. The live chat and email tools are particularly useful for engaging with our customers in real-time. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? Sometimes, the interface can be a bit slow, especially when we're dealing with a high volume of chats. Also, we'd like to see more integration options with other software we use. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? HelpCrunch has helped us manage customer inquiries more efficiently, reducing our response times and improving overall customer satisfaction. The automation features have also been great for sending timely follow-ups. Review collected by and hosted on G2.com. Show More 6/3/2024 Validated ReviewerSource: Organic ![Diana S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diana S.") DS Diana S. Small-Business (50 or fewer emp.) 8/23/2024 "Managing Customer Inquiries Made Easy" 5/5 What do you like best about HelpCrunch? As our company grew, managing customer inquiries became a challenge. The ability to segment and target customers has been a game-changer for us. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? It's hard to find anything that could be improved in HelpCrunch. Everything works efficiently and without any issues Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? he ability to segment and target customers has been a game-changer for us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jean-Pascal F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean-Pascal F.") JF Jean-Pascal F. Finance Specialist Small-Business (50 or fewer emp.) 7/1/2024 "HelpCrunch as the perfect reachout tool" 5/5 What do you like best about HelpCrunch? I like that HelpCrunch help me to Set up the Chat tool inside my website, and in different language. HelpCrunch are always on the deck to answers questions, to translate our questions on how to convert visitors to leads! They put themselves in my shoes, resolving my problem and I can continue my workday nicely. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? What I dislike about HelCrunch...hmm, no much. it's working fine for me Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? HelpCrunch helped me to create inside the same Chat tool, different language support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JE Joris E. Founder Small-Business (50 or fewer emp.) 6/26/2024 "SEO Knowledge base and chat helped us set up fast" 5/5 What do you like best about HelpCrunch? As a tech SaaS startup we needed to set-up fast and were looking for a SEO friendly knowledge base, as well as a chat widget that could help us with customer support. We use it daily and integration was easy. HelpCrunch support is always responsive and resolves fast. Happy to recommend. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? We wanted to use helpcrunch for e-mail support. But it turned out to be less suited for this matter and more focussed on chat. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Support and knowledge base documentation Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Transactional Email](https://www.g2.com/categories/transactional-email) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What affiliate marketing platforms are worth choosing for a mid-market company that wants the right balance of features and cost without overpaying?](https://www.g2.com/discussions/what-affiliate-marketing-platforms-are-worth-choosing-for-a-mid-market-company-that-wants-the-right-balance-of-features-and-cost-without-overpaying)[What website privacy auditing tool is highest rated for GDPR and privacy compliance for enterprise teams?](https://www.g2.com/discussions/what-website-privacy-auditing-tool-is-highest-rated-for-gdpr-and-privacy-compliance-for-enterprise-teams)[Which breach and attack simulation platforms deliver fast ROI without a long implementation cycle for a security team that needs to prove value to leadership within 90 days?](https://www.g2.com/discussions/which-breach-and-attack-simulation-platforms-deliver-fast-roi-without-a-long-implementation-cycle-for-a-security-team-that-needs-to-prove-value-to-leadership-within-90-days%20) [Are there ethics and compliance training platforms that make the modules genuinely engaging for employees rather than something everyone clicks through as fast as possible?](https://www.g2.com/discussions/are-there-ethics-and-compliance-training-platforms-that-make-the-modules-genuinely-engaging-for-employees-rather-than-something-everyone-clicks-through-as-fast-as-possible)[What is the most reliable knowledge base software for remote teams?](https://www.g2.com/discussions/what-is-the-most-reliable-knowledge-base-software-for-remote-teams)[Pros and Cons Details](https://www.g2.com/products/helpcrunch/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)