Generated from real user reviews
See Related User Reviews
Domas .
4.0/5
"User-Friendly and Effortlessly Integrates"
What do you like about HelpCrunch?
I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra
Tornado D.
Small-Business (50 or fewer emp.)
5.0/5
"Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps"
What do you like about HelpCrunch?
We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re es
See Related User Reviews
Domas .
4.0/5
"User-Friendly and Effortlessly Integrates"
What do you like about HelpCrunch?
I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra
Vladyslav K.
Small-Business (50 or fewer emp.)
5.0/5
"Excellent service"
What do you like about HelpCrunch?
A very good and multifunctional service. It fully meets our company's needs for a knowledge base and live chat. We especially like the AI tools.
See Related User Reviews
Domas .
4.0/5
"User-Friendly and Effortlessly Integrates"
What do you like about HelpCrunch?
I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra
Tornado D.
Small-Business (50 or fewer emp.)
5.0/5
"Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps"
What do you like about HelpCrunch?
We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re es
See Related User Reviews
Tornado D.
Small-Business (50 or fewer emp.)
5.0/5
"Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps"
What do you like about HelpCrunch?
We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re es
Vladyslav K.
Small-Business (50 or fewer emp.)
5.0/5
"Excellent service"
What do you like about HelpCrunch?
A very good and multifunctional service. It fully meets our company's needs for a knowledge base and live chat. We especially like the AI tools.
See Related User Reviews
Domas .
4.0/5
"User-Friendly and Effortlessly Integrates"
What do you like about HelpCrunch?
I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra
Соціальний .
Small-Business (50 or fewer emp.)
5.0/5
"Real People, Real Help — Highly Recommended"
What do you like about HelpCrunch?
The support team is truly professional and responsive. They don’t use canned answers or bots — they really understand the issues and help find solutio
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Andriy A.
Small-Business (50 or fewer emp.)
5.0/5
"Great All-in-One Customer Support and Engagement Tool"
What do you dislike about HelpCrunch?
There’s not much to dislike, but occasionally, advanced customization options for the widget or email templates could be more flexible. Still, their s
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Good database and chat"
What do you dislike about HelpCrunch?
Instead of a chat functionality, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writing
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Good database and chat"
What do you dislike about HelpCrunch?
Instead of a chat functionality, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writing
Maister D.
Small-Business (50 or fewer emp.)
5.0/5
"Switched from Intercom to HelpCrunch and very happy with this choice"
What do you dislike about HelpCrunch?
The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on th
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Good database and chat"
What do you dislike about HelpCrunch?
Instead of a chat functionality, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writing
Maister D.
Small-Business (50 or fewer emp.)
5.0/5
"Switched from Intercom to HelpCrunch and very happy with this choice"
What do you dislike about HelpCrunch?
The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on th
See Related User Reviews
Ігор .
Small-Business (50 or fewer emp.)
5.0/5
"Helpcrunch chat is highly functional and easy to install (according to my admin)."
What do you dislike about HelpCrunch?
The price is a bit high for my small business
Anastasiia S.
Small-Business (50 or fewer emp.)
5.0/5
"The only chat which can solve all our needs"
What do you dislike about HelpCrunch?
The only thing we dislike is that we need to pay extra for an AI editor.
See Related User Reviews
Maister D.
Small-Business (50 or fewer emp.)
5.0/5
"Switched from Intercom to HelpCrunch and very happy with this choice"
What do you dislike about HelpCrunch?
The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on th
Aleks R.
Small-Business (50 or fewer emp.)
4.5/5
"It's a true Swiss knife for customer communication"
What do you dislike about HelpCrunch?
After installing it on the site, the loading speed of the site slowed down a bit. It would be great to improve this point. Perhaps in the settings to
All the features are good for an affordable price. Review collected by and hosted on G2.com.
Nothing as of now. Really happy with the all features. Waiting for the chatbot and multi-language knowledge base! Review collected by and hosted on G2.com.
First and foremost, it's a very easy website to use. Furthermore, you can easily adjust the settings to make them fit your needs perfectly. Review collected by and hosted on G2.com.
I am yet to run into any issues on the Helpcrunch website, and I don't really expect any to arise. Review collected by and hosted on G2.com.
Ease of use
HelpCrunch Customer Care
Pricing
Note sharing
Easy app integration Review collected by and hosted on G2.com.
We didn't run into any issues with HelpCrunch yet Review collected by and hosted on G2.com.
The easy KB makes it really simple to assign support staff that are not technically versed. We used to have a wiki, and our support staff - my partner - did have a really hard time wiki code. This is much more accessible for her. Review collected by and hosted on G2.com.
We do get a lot of login prompts. There's no option to have a "manager account" - that has no support / chat / editing capabilities. I don't do active support, if I have to log in to adjust a minor thing, my support staff gets logged out. I guess this was a concern during the setup, and should not impact us in the future when she is working on her own. Review collected by and hosted on G2.com.
The live chat feature is pretty awesome. But auto and manual messages are also two of my favorites! Review collected by and hosted on G2.com.
There are some features that still need a few improvements on UX Review collected by and hosted on G2.com.
Gives an exceptionally thorough rundown of client care features at a reasonable cost. The live chat feature with client analytics, automated messages, and information base are all gigantically supportive. Their help team are amazing and always active to answer all our inquiries and necessities, the onboarding is perfect that even causes us internally with ideas and inspiration like the auto follow up messages. Easy to create lead popup magnets, onboarding email template, ease of maintaining an information base and conversation customizations. Great for new lead acquisition, also staying aware of existing clients. Clean interface and backing team is the best, the combination of a great UI, incredible iPhone app, engineer API, canned reactions and integrations are only my features of a completely featured arrangement. O, my favorite part is that the quantity of features they offer at the cost point far reaches out past their rivals. Review collected by and hosted on G2.com.
Android app needs a ton of improvement. The just drawback we discovered was the work area/portable app. The notification appear to not always be get in time and at some point we get notification a few minutes after the customer leave the site. It can get pricy as well on the off chance that you have a ton of clients (operators) answering the chat which is self-evident. Review collected by and hosted on G2.com.
Its' multi-channel coverage and automated behaviour-based campaigns that result in increasing conversions and getting more qualified leads from our website and blog. Review collected by and hosted on G2.com.
At the moment there is nothing I can mention. I was a bit afraid of its' instalation (because it's so multi-featured tool that I thought it might be quite complicated to install it), but my doubts turned out to be completely unnecessary and unfounded. It takes couple of minutes to set it up and moreover we get a personal onboarding assistant who helped us to adjust the platform to our specific needs. Really great support! Review collected by and hosted on G2.com.
All main features that a new startup might need are available at a very competitive price. Review collected by and hosted on G2.com.
It would be nice if you could control multiple accounts (different products with different knowledge bases) using the same email. Review collected by and hosted on G2.com.
- A great feature-set that caters toward customer support and marketing outreach for SAAS companies
- Responsive customer support team that is willing to help with setup and onboarding
- Very competitive pricing for the offered feature set Review collected by and hosted on G2.com.
- Back-end management UI can be at times slow Review collected by and hosted on G2.com.
I love the easy to use Apps and Backend. Review collected by and hosted on G2.com.
I feel that the desktop widget may need some improvements in terms of edges and the feeling when switching chats. Review collected by and hosted on G2.com.
