--- title: HelpCrunch Reviews meta\_title: 'HelpCrunch Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 238 reviews by the users' company size, role or industry to find out how HelpCrunch works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 238 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### HelpCrunch Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users benefit from the **ease of use** of HelpCrunch, finding it intuitive and seamless for support management. [(19 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332435&qs=pros-and-cons#reviews) Users appreciate the **comprehensive features** of HelpCrunch, effectively combining live chat, email, and knowledge base management. [(16 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1335270&qs=pros-and-cons#reviews) Users value the **helpful features** of HelpCrunch, enhancing communication and engagement with clients effortlessly. [(14 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1334267&qs=pros-and-cons#reviews) Users appreciate the **intuitive live chat** of HelpCrunch, enabling immediate client support and seamless communication. [(10 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1334061&qs=pros-and-cons#reviews) Users praise the **excellent customer support** of HelpCrunch, noting fast responses and helpful onboarding assistance. [(10 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1336369&qs=pros-and-cons#reviews) Users find the **limited customization** options restrictive, wishing for greater flexibility in widgets and templates. [(4 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1335618&qs=pros-and-cons#reviews) Users note that the **live chat loads slowly** in some locations, impacting performance and user experience. [(3 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332994&qs=pros-and-cons#reviews) Users experience **chat issues** such as slow loading times and limitations in functionality needing improvement. [(3 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1336575&qs=pros-and-cons#reviews) Users find the **pricing high** for small businesses, especially with additional costs for features like the AI editor. [(3 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332610&qs=pros-and-cons#reviews) Users experience **slow loading** times with HelpCrunch, frustrating their interactions and overall site performance. [(3 mentions)](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332583&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of HelpCrunch ##### 1. Ease of Use Users benefit from the **ease of use** of HelpCrunch, finding it intuitive and seamless for support management. [ See 19 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332435&qs=pros-and-cons#reviews) See Related User Reviews ![Domas .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Domas .") D Domas . 4.0/5 "User-Friendly and Effortlessly Integrates" What do you like about HelpCrunch? I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra ![Tornado D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tornado D.") TD Tornado D. Small-Business (50 or fewer emp.) 5.0/5 "Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps" What do you like about HelpCrunch? We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re es ##### 2. Features Users appreciate the **comprehensive features** of HelpCrunch, effectively combining live chat, email, and knowledge base management. [ See 16 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1335270&qs=pros-and-cons#reviews) See Related User Reviews ![Domas .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Domas .") D Domas . 4.0/5 "User-Friendly and Effortlessly Integrates" What do you like about HelpCrunch? I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra ![Vladyslav K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vladyslav K.") VK Vladyslav K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent service" What do you like about HelpCrunch? A very good and multifunctional service. It fully meets our company's needs for a knowledge base and live chat. We especially like the AI tools. ##### 3. Helpful Users value the **helpful features** of HelpCrunch, enhancing communication and engagement with clients effortlessly. [ See 14 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1334267&qs=pros-and-cons#reviews) See Related User Reviews ![Domas .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Domas .") D Domas . 4.0/5 "User-Friendly and Effortlessly Integrates" What do you like about HelpCrunch? I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra ![Tornado D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tornado D.") TD Tornado D. Small-Business (50 or fewer emp.) 5.0/5 "Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps" What do you like about HelpCrunch? We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re es ##### 4. Chat Features Users appreciate the **intuitive live chat** of HelpCrunch, enabling immediate client support and seamless communication. [ See 10 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1334061&qs=pros-and-cons#reviews) See Related User Reviews ![Tornado D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tornado D.") TD Tornado D. Small-Business (50 or fewer emp.) 5.0/5 "Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps" What do you like about HelpCrunch? We love that HelpCrunch gives us a reliable live chat directly in our apps. It’s intuitive, fast, and lets our team help clients immediately. We’re es ![Vladyslav K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vladyslav K.") VK Vladyslav K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent service" What do you like about HelpCrunch? A very good and multifunctional service. It fully meets our company's needs for a knowledge base and live chat. We especially like the AI tools. ##### 5. Customer Support Users praise the **excellent customer support** of HelpCrunch, noting fast responses and helpful onboarding assistance. [ See 10 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1336369&qs=pros-and-cons#reviews) See Related User Reviews ![Domas .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Domas .") D Domas . 4.0/5 "User-Friendly and Effortlessly Integrates" What do you like about HelpCrunch? I like that HelpCrunch is user-friendly. It was easy to set up and easy to adjust the all settings. Integration into a website was simple, and the tra ![Соціальний .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Соціальний .") С Соціальний . Small-Business (50 or fewer emp.) 5.0/5 "Real People, Real Help — Highly Recommended" What do you like about HelpCrunch? The support team is truly professional and responsive. They don’t use canned answers or bots — they really understand the issues and help find solutio ### 5 Cons or Disadvantages of HelpCrunch ##### 1. Limited Customization Users find the **limited customization** options restrictive, wishing for greater flexibility in widgets and templates. [ See 4 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1335618&qs=pros-and-cons#reviews) See Related User Reviews ![Andriy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andriy A.") AA Andriy A. Small-Business (50 or fewer emp.) 5.0/5 "Great All-in-One Customer Support and Engagement Tool" What do you dislike about HelpCrunch? There’s not much to dislike, but occasionally, advanced customization options for the widget or email templates could be more flexible. Still, their s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good database and chat" What do you dislike about HelpCrunch? In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writin ##### 2. Chat Functionality Users note that the **live chat loads slowly** in some locations, impacting performance and user experience. [ See 3 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332994&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good database and chat" What do you dislike about HelpCrunch? In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writin ![Maister D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maister D.") MD Maister D. Small-Business (50 or fewer emp.) 5.0/5 "Switched from Intercom to HelpCrunch and very happy with this choice" What do you dislike about HelpCrunch? The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on th ##### 3. Chat Issues Users experience **chat issues** such as slow loading times and limitations in functionality needing improvement. [ See 3 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1336575&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Good database and chat" What do you dislike about HelpCrunch? In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writin ![Maister D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maister D.") MD Maister D. Small-Business (50 or fewer emp.) 5.0/5 "Switched from Intercom to HelpCrunch and very happy with this choice" What do you dislike about HelpCrunch? The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on th ##### 4. Expensive Users find the **pricing high** for small businesses, especially with additional costs for features like the AI editor. [ See 3 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332610&qs=pros-and-cons#reviews) See Related User Reviews ![Ігор .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ігор .") І Ігор . Small-Business (50 or fewer emp.) 5.0/5 "Helpcrunch chat is highly functional and easy to install (according to my admin)." What do you dislike about HelpCrunch? The price is a bit high for my small business ![Anastasiia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anastasiia S.") AS Anastasiia S. Small-Business (50 or fewer emp.) 5.0/5 "The only chat which can solve all our needs" What do you dislike about HelpCrunch? The only thing we dislike is that we need to pay extra for an AI editor. ##### 5. Slow Loading Users experience **slow loading** times with HelpCrunch, frustrating their interactions and overall site performance. [ See 3 mentions ](https://www.g2.com/products/helpcrunch/reviews?filters%5Bsentiment_snippet%5D=1332583&qs=pros-and-cons#reviews) See Related User Reviews ![Maister D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maister D.") MD Maister D. Small-Business (50 or fewer emp.) 5.0/5 "Switched from Intercom to HelpCrunch and very happy with this choice" What do you dislike about HelpCrunch? The only drawback we noticed that the live chat sometimes loads slower in certain locations. Their CS team also informed us that they’re working on th ![Aleks R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aleks R.") AR Aleks R. Small-Business (50 or fewer emp.) 4.5/5 "It's a true Swiss knife for customer communication" What do you dislike about HelpCrunch? After installing it on the site, the loading speed of the site slowed down a bit. It would be great to improve this point. Perhaps in the settings to ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ ![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/helpcrunch/competitors/alternatives) ![Jan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan S.") JS Jan S. Director of Marketing Mid-Market (51-1000 emp.) 6/11/2021 "HelpCrunch helped us switch from phone-focused customer care to chat-focused customer care" 5/5 What do you like best about HelpCrunch? Ease of use HelpCrunch Customer Care Pricing Note sharing Easy app integration Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? We didn't run into any issues with HelpCrunch yet Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? We were supporting our customers via e-mail and phone call, but it took us too much time, so we were looking for a change. After trying few software solutions, we've decided to choose HelpCrunch. It really helped us reduce the number of phone calls we need to deal with, which was the most time consuming part of our customer care. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![César d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "César d.") CD César d. Developer Small-Business (50 or fewer emp.) 11/20/2020 "The KB makes it really simple to answer customer questions" 4.5/5 What do you like best about HelpCrunch? The easy KB makes it really simple to assign support staff that are not technically versed. We used to have a wiki, and our support staff - my partner - did have a really hard time wiki code. This is much more accessible for her. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? We do get a lot of login prompts. There's no option to have a "manager account" - that has no support / chat / editing capabilities. I don't do active support, if I have to log in to adjust a minor thing, my support staff gets logged out. I guess this was a concern during the setup, and should not impact us in the future when she is working on her own. Review collected by and hosted on G2.com. Recommendations to others considering HelpCrunch: Helpcrunch is a really good tool. And I can recommend the tool wholeheartedly, you need to be aware that the plan you buy is actually the one you need. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? The onboarding for non technical people is much simpler. While a traditional wiki requires support people who edit the KB to have technical skills, this makes it just as simple as using Facebook. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Carolina C. G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carolina C. G.") CG Carolina C. G. カスタマーサポートマネージャー Small-Business (50 or fewer emp.) 6/15/2021 "A great tool!" 5/5 What do you like best about HelpCrunch? The live chat feature is pretty awesome. But auto and manual messages are also two of my favorites! Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? There are some features that still need a few improvements on UX Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Customer support is now fast, I can also send email marketing campaigns to our customers easily. And the connection with the database also allows for much faster access to data. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jasper F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jasper F.") JF Jasper F. Global Talent Acquisition Partner Enterprise (\> 1000 emp.) 9/25/2020 "Best for customer engagement." 5/5 What do you like best about HelpCrunch? Gives an exceptionally thorough rundown of client care features at a reasonable cost. The live chat feature with client analytics, automated messages, and information base are all gigantically supportive. Their help team are amazing and always active to answer all our inquiries and necessities, the onboarding is perfect that even causes us internally with ideas and inspiration like the auto follow up messages. Easy to create lead popup magnets, onboarding email template, ease of maintaining an information base and conversation customizations. Great for new lead acquisition, also staying aware of existing clients. Clean interface and backing team is the best, the combination of a great UI, incredible iPhone app, engineer API, canned reactions and integrations are only my features of a completely featured arrangement. O, my favorite part is that the quantity of features they offer at the cost point far reaches out past their rivals. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? Android app needs a ton of improvement. The just drawback we discovered was the work area/portable app. The notification appear to not always be get in time and at some point we get notification a few minutes after the customer leave the site. It can get pricy as well on the off chance that you have a ton of clients (operators) answering the chat which is self-evident. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Help Crunch allows us to adjust each aspect of our client engagement. We can modify all things from initial messages and localizations to styling to our heart's substance do to custom symbol/chat bubble. Add in the fact that their team is extremely responsive and supportive, and well, you cannot turn out badly. HelpCrunch gives you what you need and gives the advantage to also do what you have planned for what has to come. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Katarzyna K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katarzyna K.") KK Katarzyna K. Small-Business (50 or fewer emp.) 9/28/2020 "Great tool to generate more website leads and provide multi-channel customer support" 5/5 What do you like best about HelpCrunch? Its' multi-channel coverage and automated behaviour-based campaigns that result in increasing conversions and getting more qualified leads from our website and blog. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? At the moment there is nothing I can mention. I was a bit afraid of its' instalation (because it's so multi-featured tool that I thought it might be quite complicated to install it), but my doubts turned out to be completely unnecessary and unfounded. It takes couple of minutes to set it up and moreover we get a personal onboarding assistant who helped us to adjust the platform to our specific needs. Really great support! Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? This platform helps us to be in touch with our customers anytime and deliver them a great support of the channel of their choice. It also helps us to handle incoming inqueries much faster. We managed to increase customer satisfaction and also improve our team performance. Moreover, it helped us to reactivate the users that were interested in our software before but wanted some additional features. With HelpCrunch we've managed to find those potantial leads from the past and automatically send them our product updates, promos and encourage them to use our upgraded software. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 8/23/2021 "Great product at a great price!" 5/5 What do you like best about HelpCrunch? All main features that a new startup might need are available at a very competitive price. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? It would be nice if you could control multiple accounts (different products with different knowledge bases) using the same email. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Customer support and engagement. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CB Cindy B. Real Estate Investor Small-Business (50 or fewer emp.) 11/23/2020 "Great all-around customer support and outreach platform" 4.5/5 What do you like best about HelpCrunch? - A great feature-set that caters toward customer support and marketing outreach for SAAS companies - Responsive customer support team that is willing to help with setup and onboarding - Very competitive pricing for the offered feature set Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? - Back-end management UI can be at times slow Review collected by and hosted on G2.com. Recommendations to others considering HelpCrunch: We evaluated several competing options, including Intercom, Crisp and Customerly and have been happy with our decision to go with HelpCrunch. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? We are using HelpCrunch primarily for customer support, user onboarding and proactive marketing outreach for a small SAAS venture. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TH Torsten H. Small-Business (50 or fewer emp.) 11/23/2020 "Helpcrunch as our best Supportsystem yet" 4.5/5 What do you like best about HelpCrunch? I love the easy to use Apps and Backend. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? I feel that the desktop widget may need some improvements in terms of edges and the feeling when switching chats. Review collected by and hosted on G2.com. Recommendations to others considering HelpCrunch: Awesome Helpdesk and integration in CRM / CMS but widget may be needing some improvements. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? We try to support each member of a online gaming community which means, all Custom datas need to be up to date and visible, which was easy to do with help crunch. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ксения .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ксения .") К Ксения . Public Relations Manager Mid-Market (51-1000 emp.) 4/23/2021 "Easy-to-use communication platform for everyone" 5/5 What do you like best about HelpCrunch? Easy-to-use, many features, friendly support Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? Nothing, waiting for new features to be relesed Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? Email marketing, communications with clients Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kiran v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kiran v.") KV Kiran v. Small-Business (50 or fewer emp.) 10/23/2020 "Best platform to have live interactions with customers" 4.5/5 What do you like best about HelpCrunch? Help Crunch live customer chat helps brands to connect with customers and collect customer feedback, suggestions, and resolve their problems. Review collected by and hosted on G2.com. What do you dislike about HelpCrunch? The knowledge base is so far good but it should have some more features like adding the next article button. Review collected by and hosted on G2.com. Recommendations to others considering HelpCrunch: If you are looking for a platform to connect and interact with your audience, I would recommend Help Crunch. Review collected by and hosted on G2.com. What problems is HelpCrunch solving and how is that benefiting you? With help crunch, we are able to interact live with our customers and solve their problems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Transactional Email](https://www.g2.com/categories/transactional-email) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which Sage Intacct partners have proven cloud accounting expertise for organisations comparing vendors on features and implementation quality?](https://www.g2.com/discussions/which-sage-intacct-partners-have-proven-cloud-accounting-expertise-for-organisations-comparing-vendors-on-features-and-implementation-quality)[What platform provides analytics on video ad engagement rates?](https://www.g2.com/discussions/what-platform-provides-analytics-on-video-ad-engagement-rates)[Which NLP platforms deliver the most measurable ROI within the first twelve months of adoption?](https://www.g2.com/discussions/which-nlp-platforms-deliver-the-most-measurable-roi-within-the-first-twelve-months-of-adoption) [What audience intelligence tools are genuinely usable for a non-specialist marketer who needs audience insights but is not a trained data analyst?](https://www.g2.com/discussions/what-audience-intelligence-tools-are-genuinely-usable-for-a-non-specialist-marketer-who-needs-audience-insights-but-is-not-a-trained-data-analyst%20)[Which box office and ticketing systems are best for live entertainment venues?](https://www.g2.com/discussions/which-box-office-and-ticketing-systems-are-best-for-live-entertainment-venues)[Pros and Cons Details](https://www.g2.com/products/helpcrunch/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)