--- title: HealthJoy Reviews meta_title: 'HealthJoy Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how HealthJoy works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 14 scale: '5' date_modified: '2026-07-07' parent_category: name: HR url: https://www.g2.com/categories/hr --- # HealthJoy Reviews **Vendor:** HealthJoy **Category:** [Benefits Support Software](https://www.g2.com/categories/benefits-support) **Average Rating:** 4.0/5.0 **Total Reviews:** 14 ## About HealthJoy HealthJoy is a first-of-its-kind benefits experience platform helping companies save money while improving employee satisfaction. Through personalized guidance and AI technology, we empower employees to better use and understand their benefits. Employees gain on-demand access to online medical consultations, live healthcare concierges, Rx savings, and much more. HealthJoy integrates a client’s existing benefits to deliver an employee their personalized benefits wallet. HealthJoy keeps employees engaged and educated year-round, meaning fewer questions for HR and a better employee benefits experience. JOY even handles personalized engagement campaigns to keep benefits top-of-mind. Using transparent pricing in every recommendation, HealthJoy is empowering employees to become healthcare shoppers and fundamentally changing the dynamics of healthcare. Implementing HealthJoy as the center of your benefits experience can quickly lead to impressive outcomes, including: • Lower healthcare costs • Increased benefits satisfaction • Consistent member experience year after year • Increased employee productivity • Reduction in benefits questions for HR • Stress-free healthcare experience Our benefits experience platform leads to higher employee satisfaction, increased cost containment, and fewer questions for HR. ## HealthJoy Reviews ### 1. Our experience has been easy and seamless! **Rating:** 5.0/5.0 stars **Reviewed by:** Leah W. | HR/Benefits/Payroll, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about HealthJoy?** The most helpful thing about HealthJoy is having the digital wallet. We have a large part of our population that travels extensively. Trying to keep up with the various insurance cards is cumbersum. With HealthJoy's digital wallet all the info they need is at their fingertips. We also love the telehealth which allows for video health visits and the aide of JOY for helping our employees get answers they need all under one easy to use app. 10/10 would recommend a company use HealthJoy for their employees. **What do you dislike about HealthJoy?** I can't think of one thing. I don't dislike anything aout HealthJoy. **What problems is HealthJoy solving and how is that benefiting you?** Understanding benefits and easier utilization of benefits. ### 2. As a company, we have had a great experience with HealthJoy as well, our employees have too. **Rating:** 4.5/5.0 stars **Reviewed by:** Sherry G. | Benefits Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about HealthJoy?** Saving money for the company and employees. It is easy to use, they do the work for the employee and the bills are simple. **What do you dislike about HealthJoy?** Nothing based on my experience. As for our employees, I have not heard one complaint. **What problems is HealthJoy solving and how is that benefiting you?** The outrageous cost of benefits and usage of those benefits. ### 3. Best benefits app I’ve used **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlin H. | Inside Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about HealthJoy?** Honestly that it actually works. Most of the benefits apps I've used are glitchy and are more frustrating than helpful. **What do you dislike about HealthJoy?** I wish it were easier to check the cost of a procedure/office visit prior to the visit. **What problems is HealthJoy solving and how is that benefiting you?** It's so easy to access your cards, check if a provider is in network, and connect with your provider. ### 4. New to HealthJoy but a fan **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica M. | Inside Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about HealthJoy?** All of my benefits are in one place. They make it easy to take advantage of savings as well. **What do you dislike about HealthJoy?** It can be a little confusing when you first start using it. **What problems is HealthJoy solving and how is that benefiting you?** HealthJoy helps me keep track of my medical benefits in one convenient app. ### 5. Fantastic addition to our benefits! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonnie M. | Benefits Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2022 **What do you like best about HealthJoy?** HealthJoy has so many great aspects and they are all at your fingertips. The project manager and dashboard made setup a breeze. I really appreciated all the sample communication they provided to help roll out the app. **What do you dislike about HealthJoy?** Not Applicable - I haven't found anything I dislike yet. **What problems is HealthJoy solving and how is that benefiting you?** It replaced our previous telehealth vendor. The service is free to our employees along with mental health counseling. We just rolled it out on February 1st and have already saved just a little over $14k. ### 6. Vindictive, unprofessional, non-compliant **Rating:** 0.0/5.0 stars **Reviewed by:** Christine A. | R, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2021 **What do you like best about HealthJoy?** The idea of the services they claim to offer looks good on paper. **What do you dislike about HealthJoy?** They have vindictive employees. I've been denied access to benefits I pay for. I asked for a session because I needed prescription refills. They ask for pictures of the prescriptions BEFORE you able to book an appointment. I had 2 prescriptions, but I threw away the bottle for one of them. I noted this in the comments. Because I didn't have a picture, they canceled my appointment without explanation. Then, when I got an explanation, I had to start the process over and just ask for the one prescription I could take a picture of. Then, they canceled my appointment without any explanation again. I had to contact them to find out I didn't take a picture of the correct information on the bottle. There was absolutely no explanation of what needed to be in the picture when I sent it, so, at this point, I was frustrated with their lack of communication and instruction. Also, - why keep cancelling without explanation? Why not just tell me and give me a chance to give you what you need? Their customer service rep was so rude and vitriolic. She is truly a miserable human who looks for opportunities to make things difficult for the customer. **What problems is HealthJoy solving and how is that benefiting you?** No problems are being solved. HealthJoy is the problem. There are no benefits to dealing with vindictive, dishonest companies. HealthJoy has no business in the healthcare business. They should be dealing with something frivolous and non-essential. they are arrogant, vindictive and unprofessional. ### 7. The Value HealthJoy brings to your benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Lynn C. | Director of Employee Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about HealthJoy?** It holds all of your vital benefit information in one "easy to use" location! **What do you dislike about HealthJoy?** The challenge of actually having our folks download the app! We are a texting environment - so email pushes fall on deaf ears. **What problems is HealthJoy solving and how is that benefiting you?** Word from our workforce is that the claim review is HUGE, as well as the concierge service of having HJ set up appointments. ### 8. As an HR professional, HealthJoy helps make my life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2021 **What do you like best about HealthJoy?** I love the customer service that I receive from HealthJoy - I have faith that I will always get an answer in a timely manner. Personally, HealthJoy has saved me over $4,000 reviewing the billing statements for my special needs son's medical diagnostics. They caught a coding error that I would have never caught and I am so grateful to have saved that extra money. I will forever sing the praises of HealthJoy and continue to tell my story to every new hire we onboard as I feel that strongly about their product. **What do you dislike about HealthJoy?** Can't really think of anything that I dislike - they are always innovating and bringing on new things! **What problems is HealthJoy solving and how is that benefiting you?** When employees don't want to get on the phone and talk to a live person, we love chatting with Joy and it seems to be quicker in getting issues resolved! ### 9. Empowering people to control their own healthcare **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about HealthJoy?** HealthJoy does what very few platforms actually do - they empower people to make smarter decisions, in this case about a topic that is super confusing and overwhelming - healthcare. The platform integrates with employers' healthcare benefits, and through their app, employees can figure out pretty easily how to capitalize on the benefits being offered to them, while making smart financial decisions. **What do you dislike about HealthJoy?** Because a lot of the recommendations from HealthJoy are data-driven, there is the potential to lose the human aspect and some nuances. But overall, i still really like the platform. **What problems is HealthJoy solving and how is that benefiting you?** More than anything else, by empowering employees to make the best decisions for themselves, and by providing them the tool that empowers them, we have a better relationship with employees and we have employees who are taking control of their health. It's truly a win-win. ### 10. awesome service - saves money, time, and employees love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2020 **What do you like best about HealthJoy?** We like everything so far; cost, ease, support **What do you dislike about HealthJoy?** only that more employees need to use, but that isn’t Healthjoy’s issue **Recommendations to others considering HealthJoy:** use the reporting functionality **What problems is HealthJoy solving and how is that benefiting you?** save on costs and down time ### 11. Best program for healthcare **Rating:** 4.0/5.0 stars **Reviewed by:** Rakan K. | Doctor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2019 **What do you like best about HealthJoy?** Help employees make the proper decision using this tool. Its help to provide the best chatting interface. **What do you dislike about HealthJoy?** I do not find any dislike part in this software, really awesome. **What problems is HealthJoy solving and how is that benefiting you?** This is a help to make the best decision to our doctors ### 12. Useless App That Can’t Live up to promises **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2019 **What do you like best about HealthJoy?** Marketing material and promise of value seems slick **What do you dislike about HealthJoy?** The actual experience is useless and the “concierge” service cannot actually live up to the experience they promise. Our users have waited over a week for responses. Most deleted the app within a day. I wish our organization hadn’t purchased this. **What problems is HealthJoy solving and how is that benefiting you?** Was supposed to reduce questions to our benefits department, but instead we’ve had to handle all the complaints about healthjoy plus all the existing questions they are supposed to answer ### 13. Excellent program for remployee Wellness! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about HealthJoy?** Allows employees to make proper health choices using, chat interface. Provides prescription savings. Integrates employees benefits into a wellness plan for them to follow. **What do you dislike about HealthJoy?** Really nothing I dislike about program. Works well, great interface. **Recommendations to others considering HealthJoy:** Excellent product. Highly recommend. A+++++++ **What problems is HealthJoy solving and how is that benefiting you?** Helping our employees to make proper health decisions, and become healthier. This allows for less call ins , and better work performance. ### 14. worthwhile tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2018 **What do you like best about HealthJoy?** makes complex healthcare advice easily digestible, provides a resource I can trust. **What do you dislike about HealthJoy?** nothing comes to mind, as I have no complaints. **Recommendations to others considering HealthJoy:** Easy to use, and provides value for consumers looking to cut back on healthcare costs. **What problems is HealthJoy solving and how is that benefiting you?** able to cut back on healthcare costs, get guidance for such. ## HealthJoy Discussions - [What is HealthJoy used for?](https://www.g2.com/discussions/what-is-healthjoy-used-for) - [View HealthJoy pricing details and edition comparison](https://www.g2.com/products/healthjoy/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-22+07%3A42%3A18+-0500&secure%5Bsession_id%5D=43c0ecb5-496d-40c9-88b8-a74a23fcd90e&secure%5Btoken%5D=e76ba171e5ddfac9a866c13c4dee328a87ffc783b894c637159416e842fb1dd0&format=llm_user) ## HealthJoy Features **Platform Basics** - Reporting - Interoperability - Performance **Platform Content** - Enrollment Planning - Dashboard - Education - Benefits Record Management **Platform Additional Functionality** - Mobility - Regulatory Compliance - Third-Party Carrier Integration **Platform Performance** - Reporting - Monitoring **Generative AI** - AI Text Generation - AI Text Summarization ## Top HealthJoy Alternatives - [Asure](https://www.g2.com/products/asure/reviews) - 4.0/5.0 (384 reviews) - [Forma](https://www.g2.com/products/formabenefits/reviews) - 4.8/5.0 (818 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,627 reviews)