Haiilo Pricing 2025

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

3/26/2025

"Haiilo review"

5/5

What do you like best about Haiilo?

Great tool to pass on any updates or upcoming news to the employees, great for internal communication. Review collected by and hosted on G2.com.

What do you dislike about Haiilo?

Is a little too expensive for small companies. If we want want additional features we have to pay more. Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

2/19/2025

"Crucial parts didn't work and the development goes into the wrong direction for us"

2/5

What do you like best about Haiilo?

The tech support is very professional and always available. We have opened heaps of tickets in the last year, and most have been resolved. On the desktop version, Haiilo is easy to use and the structure of pages, communities & events makes sense. The forms are fantastic and are our most used feature. The studio is a handy feature to reach certain target groups and has improved in its functionality since we started using Haiilo. Review collected by and hosted on G2.com.

What do you dislike about Haiilo?

We couldn't use one of the expensive additional features we had booked for months, and had to put a lot of hours of work into just finding what the problem is. This eroded trust in the intranet itself.

We noticed after a while, that while Haiilo claims to try to always develop with their customers wishes in mind, if you have needs that are contrary to what most Haiilo customers need, you are simply disregarded. Features which we have regularly used have, for example, been taken away from us in favor of a new development which did not do anything for us and we did not ask for. Biggest example here: The change from customizable mobile homepages to the mobile dashboard. The big question: Why not leave the customers the choice to go on board with the changes or stay with their old established processes?

While the desktop version is customizable and visually easy to understand, the app is becoming more and more illogical. Sometimes not even our IT team understands where to click to get to where they need to go.

We have bought the M365 integration but ended up not really using it as Haiilo integrated into Teams didn't work satisfactorily, and SharePoint documents were always easier to find via Microsoft than via Haiilo. Review collected by and hosted on G2.com.

What problems is Haiilo solving and how is that benefiting you?

Before Haiilo, we had a huge issue getting feedback from our storefront employees, as e-mail was the only means of communication. Now we have two-way-communication. Updates and context from the administration work much better as a blogpost via Haiilo, which potentially reaches every single employee and not just the one desktop computer per store, as it was before. Review collected by and hosted on G2.com.

Response from Jan-Eike Rosenthal of Haiilo

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Thank you for your detailed feedback!

We’re really happy to hear that our tech support has been there for you and that you find Haiilo’s structure, forms, and Studio valuable. It’s great to know these features are making a difference in your communication efforts!

At the same time, we’re truly sorry for the frustration you’ve experienced—especially with the additional feature issue and the feeling that some developments haven’t aligned with your needs. Your trust in the platform is incredibly important to us, and we understand how disruptive it can be when changes don’t support your existing processes. While we always strive to develop with our customers’ needs in mind, we also have to balance different requirements across our user base. Unfortunately, this means we can’t always meet every individual request, but we do our best to create solutions that benefit the majority while ensuring flexibility.

That said, we hear your concerns, and we’re actively working on improving both the mobile personalized dashboard and the Microsoft Teams integration. You can follow our progress on the Product Roadmap page in the Client Community. We’d also love to better understand your specific challenges—if you’re open to it, our Product Management Team would be happy to connect and explore ways to improve your experience.

Thank you for being a valued Haiilo user. Your insights help us grow, and we appreciate the time you took to share them!

4.6 out of 5 stars

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