Gryphon Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the peace of mind provided by Gryphon ONE, ensuring safety during curfews and holiday restrictions. (5 mentions)

Users appreciate the ease of use of Gryphon ONE, finding it straightforward and user-friendly for various tasks. (3 mentions)

Users find the user-friendly interface of Gryphon ONE enhances their experience, making tasks straightforward and efficient. (3 mentions)

Users value the accuracy of Gryphon ONE for ensuring compliance and effective management of outgoing calls. (2 mentions)

Users value the simple and reliable compliance management of Gryphon ONE, enhancing confidence and efficiency in operations. (2 mentions)

Users report call issues with Gryphon ONE, including limitations with speakerphone and clunky call report functionalities. (3 mentions)

Users find that complex customization slows down implementation and budgeting, causing some frustration during use. (2 mentions)

Users experience dialer issues with no speaker phone option and lack of comprehensive training for optimal use. (2 mentions)

Users report a difficult setup process, highlighting challenges with implementation and lack of adequate training and support. (2 mentions)

Users note the expensive pricing of Gryphon ONE, which can burden budgets with unexpected costs and add-ons. (2 mentions)

5 Pros or Advantages of Gryphon

1. Helpful

Users appreciate the peace of mind provided by Gryphon ONE, ensuring safety during curfews and holiday restrictions.

See 5 mentions

See Related User Reviews

Venu M.

Mid-Market (51-1000 emp.)

4.5/5

"Gryphon ONE Helps Us Stay Confidently Compliant"

What do you like about Gryphon?

The platform makes compliance management simple and reliable. Its inbuilt DNC functionalities reduce a lot of manual work, and the team’s knowledge of

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great product and awesome support!"

What do you like about Gryphon?

Peace of mind that outgoing calls are blocked/stopped should an out-dial be made under curfew/holiday restriction

2. Ease of Use

Users appreciate the ease of use of Gryphon ONE, finding it straightforward and user-friendly for various tasks.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Senior Director, FP&A"

What do you like about Gryphon?

The integration process within the Salesforce AppExchange is straightforward and user-friendly.

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Administrative setup and roll out."

What do you like about Gryphon?

The Gryphon ONE app is straight forward and logical. User friendly.

3. User Interface

Users find the user-friendly interface of Gryphon ONE enhances their experience, making tasks straightforward and efficient.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Senior Director, FP&A"

What do you like about Gryphon?

The integration process within the Salesforce AppExchange is straightforward and user-friendly.

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Administrative setup and roll out."

What do you like about Gryphon?

The Gryphon ONE app is straight forward and logical. User friendly.

4. Accuracy

Users value the accuracy of Gryphon ONE for ensuring compliance and effective management of outgoing calls.

See 2 mentions

See Related User Reviews

Venu M.

Mid-Market (51-1000 emp.)

4.5/5

"Gryphon ONE Helps Us Stay Confidently Compliant"

What do you like about Gryphon?

The platform makes compliance management simple and reliable. Its inbuilt DNC functionalities reduce a lot of manual work, and the team’s knowledge of

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great product and awesome support!"

What do you like about Gryphon?

Peace of mind that outgoing calls are blocked/stopped should an out-dial be made under curfew/holiday restriction

5. Features

Users value the simple and reliable compliance management of Gryphon ONE, enhancing confidence and efficiency in operations.

See 2 mentions

See Related User Reviews

Venu M.

Mid-Market (51-1000 emp.)

4.5/5

"Gryphon ONE Helps Us Stay Confidently Compliant"

What do you like about Gryphon?

The platform makes compliance management simple and reliable. Its inbuilt DNC functionalities reduce a lot of manual work, and the team’s knowledge of

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Great resource for businesses"

What do you like about Gryphon?

Gryphon Networks has great analytics that help me track and help my reps be more successful.

5 Cons or Disadvantages of Gryphon

1. Call Issues

Users report call issues with Gryphon ONE, including limitations with speakerphone and clunky call report functionalities.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Administrative setup and roll out."

What do you dislike about Gryphon?

There is no way to put calls on speaker phone.

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Great resource for businesses"

What do you dislike about Gryphon?

The agent call report is a bit clunky and could use some improvement.

2. Complex Customization

Users find that complex customization slows down implementation and budgeting, causing some frustration during use.

See 2 mentions

See Related User Reviews

Venu M.

Mid-Market (51-1000 emp.)

4.5/5

"Gryphon ONE Helps Us Stay Confidently Compliant"

What do you dislike about Gryphon?

Like most enterprise tools, there’s a learning curve during implementation. At times, customization can feel slower than expected. Also, clearer upfro

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Gryphon is one of the leading solution providers for Do Not Contact space."

What do you dislike about Gryphon?

We faced some challenges implementing customized solutions, felt that our organization took ownership of testing the solution during implementation. B

3. Dialer Issues

Users experience dialer issues with no speaker phone option and lack of comprehensive training for optimal use.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Administrative setup and roll out."

What do you dislike about Gryphon?

There is no way to put calls on speaker phone.

Chris R.

Small-Business (50 or fewer emp.)

3.5/5

"Amazing Staff But Implementation Never Fully There"

What do you dislike about Gryphon?

Unfortunately, the answers I get to solve pain points are never seamless or multi-step solutions, and they are sometimes clunky. The Chrome extension

4. Difficult Setup

Users report a difficult setup process, highlighting challenges with implementation and lack of adequate training and support.

See 2 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Gryphon is one of the leading solution providers for Do Not Contact space."

What do you dislike about Gryphon?

We faced some challenges implementing customized solutions, felt that our organization took ownership of testing the solution during implementation. B

Chris R.

Small-Business (50 or fewer emp.)

3.5/5

"Amazing Staff But Implementation Never Fully There"

What do you dislike about Gryphon?

Unfortunately, the answers I get to solve pain points are never seamless or multi-step solutions, and they are sometimes clunky. The Chrome extension

5. Expensive

Users note the expensive pricing of Gryphon ONE, which can burden budgets with unexpected costs and add-ons.

See 2 mentions

See Related User Reviews

Venu M.

Mid-Market (51-1000 emp.)

4.5/5

"Gryphon ONE Helps Us Stay Confidently Compliant"

What do you dislike about Gryphon?

Like most enterprise tools, there’s a learning curve during implementation. At times, customization can feel slower than expected. Also, clearer upfro

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Gryphon is one of the leading solution providers for Do Not Contact space."

What do you dislike about Gryphon?

We faced some challenges implementing customized solutions, felt that our organization took ownership of testing the solution during implementation. B

Kim L.

Senior Compliance Director

Enterprise (> 1000 emp.)

7/24/2025

"Implementing Call Blocking with Gryphon: A True Game Changer"

5/5

What do you like best about Gryphon?

Introducing Gryphon’s call blocking solution was a transformative move for our company. The system integrates seamlessly into our operations and has completely taken the worry out of compliance—something that used to require significant time and oversight.

Beyond the technology itself, Gryphon has proven to be an outstanding partner. Their team is easy to work with, incredibly responsive, and truly attentive to our evolving business needs. The experience has been smooth, professional, and results-driven from day one. Review collected by and hosted on G2.com.

What do you dislike about Gryphon?

I don't have anything that I dislike, service does exactly what was promised. Review collected by and hosted on G2.com.

What problems is Gryphon solving and how is that benefiting you?

Gryphon ensures we never make a compliance mistake. While we’ve had internal processes in place to prevent dialing customers we shouldn’t contact, human error is always a possibility. Gryphon eliminates that risk entirely by automatically blocking calls that shouldn’t be made from a compliance standpoint. It’s a foolproof system that gives us complete peace of mind. Investing in Gryphon has proven to be a smart decision—and well worth the cost. Review collected by and hosted on G2.com.

Response from Rebekah Naramore of Gryphon

edit

We're thrilled to hear that Gryphon's call blocking solution has had such a positive impact on your company's operations and compliance efforts. Thank you for highlighting our seamless integration, outstanding partnership, and results-driven approach.

Venu M.

Sr Manager

Mid-Market (51-1000 emp.)

9/5/2025

"Gryphon ONE Helps Us Stay Confidently Compliant"

4.5/5

What do you like best about Gryphon?

The platform makes compliance management simple and reliable. Its inbuilt DNC functionalities reduce a lot of manual work, and the team’s knowledge of regulatory requirements gives us confidence that we’re staying compliant. The reporting and visibility features are also easy to use, which helps leadership track performance quickly. Review collected by and hosted on G2.com.

What do you dislike about Gryphon?

Like most enterprise tools, there’s a learning curve during implementation. At times, customization can feel slower than expected. Also, clearer upfront details on add-on costs (such as audit files or additional reporting needs) would make budgeting smoother. Review collected by and hosted on G2.com.

Response from Rebekah Naramore of Gryphon

edit

It's great to hear that Gryphon ONE is helping you manage DNC compliance seamlessly and allowing your team to focus more on customer engagement. We are committed to providing a platform that reduces risk and ensures alignment with regulatory requirements.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

8/11/2025

"Gryphon is one of the leading solution providers for Do Not Contact space."

3.5/5

What do you like best about Gryphon?

Lot of functionalities for Do Not Contact solutions are inbuilt and the team is experienced in the legal rules around DNC. Review collected by and hosted on G2.com.

What do you dislike about Gryphon?

We faced some challenges implementing customized solutions, felt that our organization took ownership of testing the solution during implementation. Being upfront about cost would be helpful. Eg: We did not know that getting files for auditing would be added to transactional charges. Yearly cost is on the higher side when compared to other vendors. Review collected by and hosted on G2.com.

Response from Rebekah Naramore of Gryphon

edit

Thank you for sharing your experience with Gryphon ONE. We are glad to hear that the inbuilt functionalities and our team's expertise have been beneficial for your organization. We understand your concerns about the implementation process and cost transparency, and we will take your feedback into consideration for future improvements.

John G.

CCO

Mid-Market (51-1000 emp.)

10/9/2025

"Review"

4.5/5

What do you like best about Gryphon?

Teleblock was the best service with Gryphon Review collected by and hosted on G2.com.

What do you dislike about Gryphon?

We have not fully utilized al of Gryphon one to have a better answer Review collected by and hosted on G2.com.

Response from Rebekah Naramore of Gryphon

edit

Thank you for your feedback. We hope you can fully utilize Gryphon ONE to experience all of its benefits.

David N.

SVP of Strategic Development - Americas

Mid-Market (51-1000 emp.)

8/14/2025

"SVP of Strategic Development - Americas"

5/5

What do you like best about Gryphon?

Ability to feel confident that all our Campaigns are compliant and continued compliance revision updates Review collected by and hosted on G2.com.

What do you dislike about Gryphon?

No downside. All my requirements are met and seamless use Review collected by and hosted on G2.com.

Response from Rebekah Naramore of Gryphon

edit

We are thrilled to hear that Gryphon ONE has provided you with the confidence in compliance and seamless use. Thank you for sharing your positive experience!

Michael M.

Vice President, Legal

Enterprise (> 1000 emp.)

7/24/2025

"Enjoy working with the Gryphon team"

5/5

What do you like best about Gryphon?

Gryphon excels in customer support, guidance as well as having excellent technology solutions. Review collected by and hosted on G2.com.

What do you dislike about Gryphon?

Nothing comes to mind in terms of what I dislike about Gryphon. The technology is impressive, but their bread and butter is their customer support. Review collected by and hosted on G2.com.

Response from Rebekah Naramore of Gryphon

edit

We're thrilled to hear that you enjoy working with our team and find our customer support and technology solutions excellent. Thank you for your positive feedback!

Verified User in Hospitality

Mid-Market (51-1000 emp.)

10/30/2025

"Senior Director, FP&A"

3.5/5

What do you like best about Gryphon?

The integration process within the Salesforce AppExchange is straightforward and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Gryphon?

The call block reason code reporting feature is not integrated with the Salesforce or Telephony application. Review collected by and hosted on G2.com.

Response from Rebekah Naramore of Gryphon

edit

We're glad to hear that you find the integration process within the Salesforce AppExchange straightforward and user-friendly. We appreciate your feedback about the call block reason code reporting feature and will take it into consideration for future improvements.

Amanda S.

Project Manager

Enterprise (> 1000 emp.)

8/1/2025

"Experience has been great"

4.5/5

What do you like best about Gryphon?

The ability to scrub against the RND, Federal & State DNC lists Review collected by and hosted on G2.com.

What do you dislike about Gryphon?

I think some of the API and SFTP requirement documents could have been made a bit more clearer Review collected by and hosted on G2.com.

Response from Rebekah Naramore of Gryphon

edit

Thank you for your feedback on the API and SFTP requirement documents. We will take this into consideration for future improvements. Thank you for your feedback on the API and SFTP requirement documents. We will take this into consideration for future improvements.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

10/17/2025

"Administrative setup and roll out."

3.5/5

What do you like best about Gryphon?

The Gryphon ONE app is straight forward and logical. User friendly. Review collected by and hosted on G2.com.

What do you dislike about Gryphon?

There is no way to put calls on speaker phone. Review collected by and hosted on G2.com.

Response from Rebekah Naramore of Gryphon

edit

We're glad to hear that you find Gryphon ONE app user-friendly and logical. We appreciate your feedback.

Verified User in Automotive

Mid-Market (51-1000 emp.)

8/6/2025

"Great Partner: So Easy To Work With"

5/5

What do you like best about Gryphon?

The fast turn around on fixes when QA testing and fixing issues in Production. Gryphon Team was always prepared for our meetings. Review collected by and hosted on G2.com.

What do you dislike about Gryphon?

I can't think of anything in particular. Review collected by and hosted on G2.com.

Response from Rebekah Naramore of Gryphon

edit

We're thrilled to hear that you found our team easy to work with and that we were able to provide fast turnarounds on fixes. We appreciate your feedback and look forward to continuing to support your business.