Grow.com Reviews & Product Details

I loved Grow for the first few years we used the platform. I loved each dashboard could be customized as needed and it was easy to train others on the Grow widgets.

We were sold a base plan of 10 dashboards and were told that each additional dashboard was a flat fee. But that number would go up and down as long as we had the 10. This has completely changed now. We had 19 dashboards almost 2 years ago and continue to be charged for 19 when we are utilizing less than that.

Additionally, a $500 charge has been applied to our bill. We were told it was an accident and we would receive a credit on our bill of $500 moving forward but they would not fix the original oops. We continue to be overcharged by $500.

So originally I told everyone about the great things about Grow and now I only tell the billing nightmares. Review collected by and hosted on G2.com.

We used to have an amazing dedicated person to help us build widgets and help with billing.

Our new billing contact rarely gets back to us and we continue to get new charges. Grow has continued to increase in pricing but we are seeing less benefit in the platform.

Additionally as an ad agency, we may be working on 25 dashboards or 5 dashboards but we have no way within platform to scale that up or down. Once we get to 25 dashboards that will be our new bill. There should be a way to scale up or down as needed based on how agencies are modeled. Grow does not feel like it is modeling itself like the agencies its trying to attract. Review collected by and hosted on G2.com.

* Customer Support: both pre-acquisition and after epicor the customer service team has stayed the same and been very helpful. They both solve your problems and teach

* Setup/Features: I think it's the easiest business intelligence platform to use. Quick to get from a question to a proof of concept

* They're very receptive to feature suggestions Review collected by and hosted on G2.com.

* With the ease of use the tradeoff is that it's not as intuitive to generate more advanced calculations inside of the charts (e.g. create a forecast trend line). So it's not for those that need very advanced analysis

* When the GUI doesn't seem to be the solution to achieve what you need, inevitably you'll need to use SQL. This is less of a pain than it used to be but you should be prepared to incorporate (or ask AI)

* The data table will preview 300 rows when you are building a metric. I realize this is likely for performance but I'd love the option to see more entries. I have to work around by exporting out the data to a spreadsheet.

* No natural language / AI layer of building metrics (I'm sure this is in the works) Review collected by and hosted on G2.com.

I like that is gives us and our clients an immediate view of their financials. It communicates things that aren't always easy to communicate with words. It gives a lot of options for what you want to see and clients love it Review collected by and hosted on G2.com.

It can be a little tricky getting the hang of it. How to connect it to your platforms and how the data settings work, but once you get the hang of it, it gets a lot easier. Review collected by and hosted on G2.com.

I use Grow.com primarily for real-time updates of important metrics, which takes our metrics out of spreadsheets and allows us to update them in real-time instead of once a month. This saves us weeks of preparation. I like the smooth interface and the quick data updates. The initial setup was very easy, and I'd rate my likelihood to recommend it to a friend or colleague as a 10 out of 10. Review collected by and hosted on G2.com.

Training and onboarding can be improved. Better resources and hands-on labs or onsite training are needed. Review collected by and hosted on G2.com.

This is a very helpful reporting tool, and I really appreciate the scheduled email feature. Review collected by and hosted on G2.com.

I don’t have anything I dislike about Grow. Review collected by and hosted on G2.com.

It offers business that makes platform customised for small to mid-range business specialization in quick data integration and real time visualization. Review collected by and hosted on G2.com.

Higher prices and technical limitations and poor customer service is below standards. Review collected by and hosted on G2.com.

I like how easy it is to create reports or dashboards with Grow.com. It's great to have precise information about specific areas that are interesting to me. I can see company performance with ease without having to look up information or reports. The initial setup was also very easy. Review collected by and hosted on G2.com.

it would be better if it could refresh information more frequently Review collected by and hosted on G2.com.

how it can auto populate with our internal system Review collected by and hosted on G2.com.

i wish it was prettier, i know that sounds silly but i wish it was more appealing to the eye and faster Review collected by and hosted on G2.com.

GROW is a fantastic reporting platform for measuring key marketing campaign metrics and visualizing data in an easily, visual digestible way. You can create custom dashboards with custom metrics based on your needs and preferences. We use GROW to manage client campaign key performance indicators and track the health and performance of marketing and fundraising campaign efforts. You can easily integrate manual data via Google Drive or directly link in Facebook and Google based APIs. The implementation process is seamless once you have a system in place for creating standardized datasets. The customer support is top notch, unlike any other support service I have encountered. Their team is very knowledgeable and have been able to solve most of my inquiries quickly and efficiently. We use GROW almost every day. It's a great tool you should consider adopting for your business, organization, or agency! Review collected by and hosted on G2.com.

While GROW has many capable features, there are some slight nuances such as the capability of archiving of old dashboards. I also firmly believe there should be a certification program similar to Google in place for GROW which has yet to be created and implemented. Review collected by and hosted on G2.com.

Grow has significantly improved their user experience centric approach, with new AI Assistance, it has become more efficient to analyse the data with clicks and reach to granular insights Review collected by and hosted on G2.com.

The guide for AI Assistance can be simplified more. Review collected by and hosted on G2.com.