GoToMyPC Reviews & Product Details

GoToMyPC is a remote desktop access software that allows users to connect to and control Mac and PC computers from any internet-connected device. The platform supports remote access to files, applications, and desktops through web browsers and mobile apps. Key features include file transfer, remote printing, multi-monitor support, guest access, and 256-bit AES encryption with multi-factor.

Seller

GoTo

Discussions

GoToMyPC Community

Solution Type

Best-of-Breed

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

13 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 238 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

GoToMyPC Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is GoToMyPC, and what problem is it built to solve?

GoToMyPC is used to remotely access a work or office computer from another location. This lets users work with the files and applications on that computer without needing to be physically at the office.

What company sizes and industries is GoToMyPC the best fit for?

GoToMyPC’s strongest fit in the reviewer-reported data is small businesses, with positive users also represented in mid-market and enterprise organizations. The industries with the clearest representation include:

Company size — Small businesses: The most prominent segment, defined in the data as 50 or fewer employees.
Company size — Mid-market: Also represented among positive users, covering organizations with 51–1,000 employees.
Industries — Accounting and legal: Accounting, legal services, and law practices appear repeatedly.
Industries — Healthcare: Healthcare and medical practice users are represented.
Industries — Technology and business services: Information technology and services, computer software, consulting, and related fields appear among positive users.

How long does it take to implement GoToMyPC across a team?

For teams reporting a time to go live, setup is most often completed in less than a day. Longer implementations are also reported, but are less common.

Time to go live	Relative frequency
Less than 1 day	Most common
Less than 1 month	Less common
1–3 months	Occasional

What customer support options does GoToMyPC provide, and how do users find the overall support experience?

GoToMyPC support includes phone and email/help desk channels, FAQs and a knowledge base, and 24/7 live-rep support. The support experience is often described as helpful and knowledgeable, though users also report long waits or difficulty getting an issue resolved.

What is the experience like for teams switching to GoToMyPC from another tool?

Switching to GoToMyPC from other remote-access tools was often driven by a desire for easier connections, a simpler interface, or more dependable access; some users also cited security, price, or file-transfer needs. The alternatives mentioned include remote-control tools such as TeamViewer, AnyDesk, and LogMeIn, as well as VPN and workspace products. The change could mean a more straightforward remote connection, though GoToMyPC did not suit every need—for example, patch management was a reason to prefer another tool.

What features or capabilities could make GoToMyPC even more useful?

The most useful improvements would make everyday connections smoother and the remote screen easier to work with. Requests include:

Improve speed and responsiveness: Reduce lag during remote sessions, especially when multitasking or using graphics-intensive applications.
Refresh the interface and mobile experience: Make navigation and controls clearer, particularly on phones and tablets.
Strengthen multi-monitor and screen controls: Make remote screen sizing, resolution, and multi-monitor use more flexible.
Make access and recovery easier: Offer more control over inactivity timeouts and simplify reconnecting or recovering access when a host computer is unavailable.

Is GoToMyPC considered safe and secure for handling data?

GoToMyPC is valued for enabling remote access that users describe as secure, with mentions of password protections, additional authentication steps, and encryption. Security confidence is not universal, however: some users remain concerned about the protection of remote sessions or want stronger security, so teams handling sensitive data should assess those requirements carefully.

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Jennie S.

Controller

Small-Business (50 or fewer emp.)

10/30/2025

"Fast, Reliable Remote Access—Worth the Extra Cost"

5/5

What do you like best about GoToMyPC?

GoToMyPC is by far the best way I have tried for remote access to work remotely. The connection speed is fast, I have dual monitor capability and remote printing. In addition, the customer service, when needed (which is rare) is excellent. It is definitely the easiest way to work remotely. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

The only downside, if I had to state one, is that it is somewhat more expensive than other options I have tried. But the connection is so much faster, it's well worth it. Review collected by and hosted on G2.com.

Response from Goto Customer Success of GoToMyPC

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Hi Jennie, we really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community!

Christine K.

12/20/2025

"Effortless Remote Access with Room for Speed Improvement"

5/5

What do you like best about GoToMyPC?

I love how GoToMyPC feels like I'm at work, even though I am working from home due to an injury. It allows me to work and print from home, which is incredibly convenient. I also love that it saves all my passwords for my shortcuts, making it feel just like working at my office desk. The initial setup was very easy, which was a pleasant surprise. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

I wish that it were a little faster. Sometimes it feels like it lags. Review collected by and hosted on G2.com.

Response from Goto Customer Success of GoToMyPC

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Hi Christine! Thank you for your feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you, and we’ll make sure to pass your feedback along to our development team. Thanks for being a valued part of our community!

Juan O.

Agent

Mid-Market (51-1000 emp.)

2/4/2026

"Remote Tools Are Handy, But Speed Holds Them Back"

3.5/5

What do you like best about GoToMyPC?

Good access from everywhere and good tools. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

Slow speed to make use of the remote tools Review collected by and hosted on G2.com.

Response from Goto Customer Success of GoToMyPC

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Hi Juan! Thank you for your feedback! Thank you for being a valued part of our community!

dilip v.

PHARMACIST AND DIRECTOR

Small-Business (50 or fewer emp.)

1/21/2026

"Easy to Use and Access from Anywhere"

4/5

What do you like best about GoToMyPC?

EASE OF USE AND ACCESS AND IMPLEMENTATION Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

NEEDS GOOD BROADBAND AT BOTH ENDS GOOD FEATURES Review collected by and hosted on G2.com.

Response from Goto Customer Success of GoToMyPC

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Hi Dilip,

Thank you for your feedback! Thank you for being a valued part of our community!

Verified User in Computer Software

Small-Business (50 or fewer emp.)

3/12/2026

"Very Helpful for Remote PC Access When VPN Isn’t Available"

5/5

What do you like best about GoToMyPC?

This software has been very helpful for connecting to PCs remotely when VPN access isn’t easily available or is unavailable. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

With so many free and open-source tools at our disposal, it’s starting to feel like paying for software isn’t really necessary. Review collected by and hosted on G2.com.

Zachary T.

Head Of Marketing

E-Learning

Small-Business (50 or fewer emp.)

11/7/2025

"Affordable, Easy Remote Access Solution"

4/5

What do you like best about GoToMyPC?

I appreciate GoToMyPC for its ease of use and affordability, making it accessible even to non-IT personnel. The software facilitates seamless remote collaboration, allowing team members to work efficiently from any location. I also value that GoToMyPC allows for simple remote access to company computers and is uncomplicated to set up, contributing to a smooth user experience. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

Sometimes the initial setup of GoToMyPC is confusing for a first-time user. Review collected by and hosted on G2.com.

Response from Goto Customer Success of GoToMyPC

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Hi Zachary, thank you for your feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you. Your feedback is invaluable, it helps us continue to improve and better serve our customers.

John P.

Manager

12/16/2025

"Effortless Remote Access, Dated Interface"

4.5/5

What do you like best about GoToMyPC?

I like how GoToMyPC gives me access to files and applications that I would otherwise have to carry around on a USB drive. The initial setup was easy. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

The interface is a little bit dated and overly complex. Review collected by and hosted on G2.com.

Response from Goto Customer Success of GoToMyPC

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We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible, and we’ll make sure to pass your feedback along to our development team so we can look into what might have gone wrong and work on improving it. Your insights are extremely valuable to us, and they truly help us enhance our service.

Brian B.

Manager

Small-Business (50 or fewer emp.)

10/10/2025

"Yay! Go to my pc!!"

4/5

What do you like best about GoToMyPC?

Go to my PC is very handy... has saved me countless trips across town. Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

The password/access code is always a bit of a hassle. Especially when you try multiple times and get locked out while trying to conduct business Review collected by and hosted on G2.com.

Response from Goto Customer Success of GoToMyPC

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Hi Brian,

We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community!

Mani J.

IT Support and Operations Support

Mid-Market (51-1000 emp.)

9/9/2025

"User Experience Focus"

5/5

What do you like best about GoToMyPC?

Easy Remote Access, Cross-Platform Support, Strong Security and File Transfer Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

Nothing to dislike about this software and it is amazing Review collected by and hosted on G2.com.

Response from Goto Customer Success of GoToMyPC

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We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community!

Verified User in Broadcast Media

Small-Business (50 or fewer emp.)

12/31/2025

"Exceptionally Easy to Use, Perfect for Frequent Users"

5/5

What do you like best about GoToMyPC?

The Ease of Use is especially helpful due to my Frequency of Use Review collected by and hosted on G2.com.

What do you dislike about GoToMyPC?

Response from Goto Customer Success of GoToMyPC

edit

We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community!