Goose Reviews & Product Details

It's very user friendly and pretty customizable for what we need. I love how helpful the support team is and that they respond quickly to questions. I really like how many features and modules the program supports and that it is always improving. Review collected by and hosted on G2.com.

I really wish it showed clients when their dog's vaccines are expired more clearly. Would especially love if there was a feature that completely prevented clients with expired vaccines from booking services.

The program is generally smooth to use, certain things are a tad clunky. For example - with Report Cards, if you are drafting a report card and realize a photo is missing, you have to completely back out and go to the Upload Photos page to add your missing photos.

I would also like to be able to set our check-in and check-out windows better than what the program currently supports. For daycare it's limited and we can't really set our check-in and check-out times exactly as we'd like.

I would also love if Goose showed the name of the portal at the top of the screen during the booking flow. I have accidentally booked clients for boarding at the wrong facility multiple times because I did not realize I was in the wrong portal.

If a client adjusts their boarding reservation, it changes their balance and we aren't able to charge them the new fee until they check-in. So the work around is changing the dates to the current day's date, check them in, charge them, undo check-in and then set the reservation back to the actual booked dates. Review collected by and hosted on G2.com.

I love that Goose is always adding new features that help my company grow in both size and sales. Since switching from another CRM, we’ve seen a tremendous increase in sales. Review collected by and hosted on G2.com.

There are a few things I wish I could personalize on my own, like adding new offers and pet perks. That said, the customer service is amazing and always easy to reach, so it never takes too long for them to add those for me. Review collected by and hosted on G2.com.

I use Goose for attribution for my ads, managing all the dogs in house and who is coming, and to track all of the revenues and profits through the reporting. It is generally very easy to manage, and I've found it is a good software program. Review collected by and hosted on G2.com.

I think Goose is a little more expensive than it needs to be. Some of the things that I find valuable, you have to pay more for, and it already is pretty expensive to begin with. It wasn't really all that easy to set up, and there's something about the transfer of the data which always loses something in the process. Lots of things didn't get set up the way I wanted them to initially. Review collected by and hosted on G2.com.

the support team; they are always very quick to respond and receptive to feedback Review collected by and hosted on G2.com.

reporting has been less than ideal for accurate numbers, and there have been some issues with the way memberships work but we have workarounds Review collected by and hosted on G2.com.

The overall interface is very easy to use. Review collected by and hosted on G2.com.

There are some odd glitches that need work. Unfortunately, there is no notification if booking a dog who already has a reservation. You could essentially book a dog an infinite amount of times for the same date range. Review collected by and hosted on G2.com.

I like Goose's simplicity in layout, which makes it easy to navigate. The filters are particularly helpful in pinpointing reservation categories, making it easier to manage by type. Goose provides clarity for a smooth and quick booking process online for both the business and customers through a portal. Review collected by and hosted on G2.com.

There could be more tag options and notation spaces for the business to use on our end. As well as flagged things that can pop up per account if needed. Review collected by and hosted on G2.com.

It is easy to use and understand. My employees and customers find it easy to navigate. Review collected by and hosted on G2.com.

I wish that it would require all fields to be filled in by the customer before allowing booking or meet and greets. Review collected by and hosted on G2.com.

That my clients are able to book it like booking a hotel. It is easy for them to make a simple booking or book extras with very little effort. My clients love it and they love the fact that they can book online without having to check in with our office to make sure everything is done because they receive a detailed confirmation. Also, I can track my clients easily and my bookkeeping is done so quickly it makes my job as an owner very simple. Review collected by and hosted on G2.com.

Nothing!! They are very easy to work with and their IT department is one of the best. I love the way they are always looking for ways to improve and taking client recommendations and making them happen quickly. Review collected by and hosted on G2.com.

Goose allows me to focus on delivering exceptional, hands-on care instead of getting bogged down in operational headaches. Its intuitive platform allows me to prioritize what matters most—providing personalized care for every pet and their owner. Review collected by and hosted on G2.com.

At the time of onboarding I was looking for additional customer segmentation options and Goose has exceeded my expectation with regular updates and added features. Review collected by and hosted on G2.com.