It's very user friendly and pretty customizable for what we need. I love how helpful the support team is and that they respond quickly to questions. I really like how many features and modules the program supports and that it is always improving. Review collected by and hosted on G2.com.
I really wish it showed clients when their dog's vaccines are expired more clearly. Would especially love if there was a feature that completely prevented clients with expired vaccines from booking services.
The program is generally smooth to use, certain things are a tad clunky. For example - with Report Cards, if you are drafting a report card and realize a photo is missing, you have to completely back out and go to the Upload Photos page to add your missing photos.
I would also like to be able to set our check-in and check-out windows better than what the program currently supports. For daycare it's limited and we can't really set our check-in and check-out times exactly as we'd like.
I would also love if Goose showed the name of the portal at the top of the screen during the booking flow. I have accidentally booked clients for boarding at the wrong facility multiple times because I did not realize I was in the wrong portal.
If a client adjusts their boarding reservation, it changes their balance and we aren't able to charge them the new fee until they check-in. So the work around is changing the dates to the current day's date, check them in, charge them, undo check-in and then set the reservation back to the actual booked dates. Review collected by and hosted on G2.com.
Thanks so much for the review. I’m glad to hear Goose has been easy to use and that our support team has been there when you need them. I’ve shared your detailed feedback with our product team so they can keep making Goose better.