--- title: Google Voice Reviews meta_title: 'Google Voice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 166 reviews by the users' company size, role or industry to find out how Google Voice works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 166 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Google Voice Reviews **Vendor:** Google **Category:** [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools) **Average Rating:** 4.1/5.0 **Total Reviews:** 166 ## About Google Voice Google Voice is an easy to manage and scalable cloud-based phone solution that is part of Google Workspace. It leverages powerful AI to offer an intuitive calling experience that helps people stay connected and save time. ## Google Voice Pros & Cons **What users like:** - Users value the **free additional number** with Google Voice, enjoying spam-free communication for privacy and convenience. (7 reviews) - Users value the **convenience of accessible text messaging** across devices with Google Voice, enhancing their communication experience. (4 reviews) - Users value the **ease of use** of Google Voice, appreciating its simplicity and convenience for personal and business communication. (3 reviews) - Users appreciate the **easy setup** of Google Voice, finding it straightforward to integrate and use for business. (2 reviews) - Users appreciate the **privacy protection** of Google Voice, enjoying secure communication without sharing personal information. (2 reviews) - Users value having an **additional number at no extra cost** with Google Voice, enhancing their communication options. (1 reviews) - Users value the **easy setup and local number availability** of Google Voice for efficient business communication. (1 reviews) - Collaboration (1 reviews) - Communication Improvement (1 reviews) - Features (1 reviews) **What users dislike:** - Users find Google Voice has **limited features** , lacking essential tools for growing businesses and complex needs. (3 reviews) - Users experience occasional **connection issues** with Google Voice, where calls may not come through consistently. (1 reviews) - Users find Google Voice **lacking enhanced features** for growing businesses, needing more robust functionality for their needs. (1 reviews) - Users often face **number recognition issues** with Google Voice, leading to problems with third-party services. (1 reviews) - Users find Google Voice lacking in **poor automation support** , limiting scalability and advanced functionality for growing businesses. (1 reviews) - Users find the **customer support inadequate** , impacting their overall satisfaction with Google Voice. (1 reviews) - Poor Reporting (1 reviews) - Users face challenges with **registration issues** , making it difficult to associate their numbers with businesses. (1 reviews) - Software Bugs (1 reviews) ## Google Voice Reviews ### 1. Impossible to sign up for and zero customer serivce **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2021 **What do you like best about Google Voice?** works with the bank of America dual auth verification, the price **What do you dislike about Google Voice?** Most help articles on Google voice are out of date. Signing up for a new number - can no longer be done. While articles say you can from the by clicking "I want a new number". Porting a number is super hard, there is zero customer support. **What problems is Google Voice solving and how is that benefiting you?** bank auth steps ### 2. Google voice is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel L. | Market Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2020 **What do you like best about Google Voice?** I love that we can use this service to call and send text messages. I love the voicemail feature as well. **What do you dislike about Google Voice?** I don’t dislike anything I feel like everything is really easy to use. **Recommendations to others considering Google Voice:** This is really easy to use and very efficient I have saved a lot of time using this and I’ve been able to see a lot of my messages and voicemails which in the past I may have lost. **What problems is Google Voice solving and how is that benefiting you?** I love using this to be able to make phone calls as well as voicemails stored in my Google. ### 3. Google Voice is a great app to use as a 2nd phone number. **Rating:** 5.0/5.0 stars **Reviewed by:** Jill W. | Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Google Voice?** I like that I can use my personal phone and use the app to make business calls. It also links to my business email. **What do you dislike about Google Voice?** It pulls my personal contacts. I'm not sure if there is a way to add business contacts separately. **What problems is Google Voice solving and how is that benefiting you?** One phone, 2 lines. ### 4. Google Voice **Rating:** 4.5/5.0 stars **Reviewed by:** Lee S. | Food Server, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2019 **What do you like best about Google Voice?** This has come in so handy for times I Need to contact a customer but do not want to give my personal number or use the phone at work which sits on the hostess stand. **What do you dislike about Google Voice?** This product is STELLAR for it's intended us e and there is nothing I would change. You can put the app on your phone, or choose not to. It's awesome in an emergency fi you leave your phone behind but do have a PC. It also offers privacy! **What problems is Google Voice solving and how is that benefiting you?** I mainly use this product to reach out to customers who have lodged complaints Google Voice has saved the day! ### 5. Great, free app for VOIP calls **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2019 **What do you like best about Google Voice?** It's as simple as it gets to trunk calls and It's free! There is no Pros - I thought it was a good value but .... Basic Voip system. I primarily use it in conjunction with 8x8 to have a free number pop up on my phone. Marketing opportunities It makes work easy for company and makes you move faster at work You can also try it **What do you dislike about Google Voice?** Limited in terms of other functionality and integration to all other media platforms. This system that Google offers us is really wonderful, I do not really observe in any deficiency. I have no negatives about google voice. The app isn't particularly aesthetic, but its user friendly. As with all Google services, Google can use your personal information in ways that you may not agree with. **What problems is Google Voice solving and how is that benefiting you?** We are able to make all the calls we need in order to reach out to participants and new recruits in a timely matter with everyone using it at once. ### 6. Amazing for texting, less than par for calls **Rating:** 4.0/5.0 stars **Reviewed by:** Katie K. | Dental Assisting Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2019 **What do you like best about Google Voice?** Linking numerous devices & call record. **What do you dislike about Google Voice?** Not being able to create new or edit existing contacts on the app installed on my iPhone. I have to go onto my work desktop computer to handle my contacts **Recommendations to others considering Google Voice:** Be sure you have access to a computer in order to add any numbers as contacts. **What problems is Google Voice solving and how is that benefiting you?** I am a dental assisting instructor so I need all of my students in all 4 of my classes to have a cell phone number for me so we can communicate outside of class if necessary, along with communication with all the various dental offices the students are doing their externships. ### 7. Best use for cold calls **Rating:** 5.0/5.0 stars **Reviewed by:** Celina M. | Department of Cosmetics Research Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2018 **What do you like best about Google Voice?** How easy it is to use and how I can add multiple team members' phones to the account. When we do add multiple phones, all of them ring and whoever can pick up will pick up, it is convenient to talk about certain research participants. **What do you dislike about Google Voice?** Everyone uses the same password to login and it doesn't seem super secure. Also, the log of calls we make isn't very clear and organized and hard to look at in general. **Recommendations to others considering Google Voice:** It is better than most other programs, but does take a while to get used to in terms of the interface. **What problems is Google Voice solving and how is that benefiting you?** We are able to make all the calls we need in order to reach out to participants and new recruits in a timely matter with everyone using it at once. Before that, only one person could make calls at a time and only one person could answer when people called back. ### 8. Best Alternative Phone Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rob G. | Podcast Producer & Audio Mixer, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2019 **What do you like best about Google Voice?** I conduct interviews via phone that get recorded into the computer for a show, and Google Voice is my go to service for all calls. It's great for both domestic and overseas. **What do you dislike about Google Voice?** I'm worried it will get shelved at some point. **Recommendations to others considering Google Voice:** I recommend Google Voice for any and all VOIP needs **What problems is Google Voice solving and how is that benefiting you?** I need to interview people all over the world and have decent audio quality recorded, and Google Voice allows me to do both things. ### 9. Google Voice **Rating:** 5.0/5.0 stars **Reviewed by:** Monique W. | Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2019 **What do you like best about Google Voice?** Google Voice is so helpful because you can create a phone number to use for your business that goes directly to your phone and it's completely free **What do you dislike about Google Voice?** The only thing I dislike about Google Voice is that when the number comes to my phone I'm not sure if they're calling my regular phone or if they're calling from Google Voice **Recommendations to others considering Google Voice:** Try Google Voice now while it's still free **What problems is Google Voice solving and how is that benefiting you?** I have a business and Google Voice helps me to connect with my customers without giving them my personal phone number ### 10. Google voice makes texting easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Google Voice?** WIth google voice we are able to interact with our clients via text, quickly and easily actually texting from my computer rather than by phone. **What do you dislike about Google Voice?** Cannot leave an outgoing message when you're not there **Recommendations to others considering Google Voice:** Offers a great alternative to texting and enables a record of interactions to be at your fingertips. **What problems is Google Voice solving and how is that benefiting you?** Our clients submit requests for quotes for vacation packages and want an immediate answer. Using google voice gives us the ability to TEXT them the basic info for price, flights, hotel and it seems to grab their attention and they seem more likely to respond than when we sent them an e-mail will full details. ### 11. Easiest app phone service to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2019 **What do you like best about Google Voice?** The sign up process is the easiest. Also it was free to sign up and use, no hidden fees. This is a good service when you do not want someone to have your number, but don't want to call blocked either. I have not had any issues calling or receiving calls from this service. I've tried other WiFi call apps and they all have ridiculous ads and it makes it complicated to make a call. **What do you dislike about Google Voice?** I do not have any dislikes at the moment. **What problems is Google Voice solving and how is that benefiting you?** I love using this app when my phone is dead because it allows you to use a desktop or tablet, which a lot of apps do not. ### 12. Free Calls and Text **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2019 **What do you like best about Google Voice?** Additional number for free calls and text. App is easy to use. **What do you dislike about Google Voice?** Dislike how you either have the option to link calls to your personal number with incoming call showing as your personal number or actual incoming call number. Hard to distinguish whether you are receiving a call from your phone number or your google number **What problems is Google Voice solving and how is that benefiting you?** Benefit off having a separate number from personal so clients/customers are not involved with your personal information ### 13. Google Voice helps connect me to our business's customers **Rating:** 4.0/5.0 stars **Reviewed by:** Desiree J. | Desiree Jean, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Google Voice?** I like how Google Voice gives us the option to use a landline phone, connected to our Obihai200 device. It makes calling crystal-clear, even when I use the smart phone that my company bought me. This is because Google Voice uses VoIP technology, rather than regular calling signal. Google Voice transcribes voicemails to my company email address, and texts as well! I can reply to emails to text customers back, which is very helpful. **What do you dislike about Google Voice?** I dislike Google Voice's initial setup. Since we were initially set up our company's number on a cell phone, we had to port the number from our cell phone to Google Voice. And since we were using an MVNO, we had to use the last 15 digits of the SIM number for the account number, and guess our way through the service options. Then, we had to pay for an adapter and a landline phone battery, as well as Verizon FiOS internet. I also dislike the initial setup process, where call screening is enabled by default. It should be disabled; it confuses customers. **Recommendations to others considering Google Voice:** When switching to Google Voice from a cell phone number, be sure to know how your MVNO (if applicable) translates to the 4 major carrier system. Also, disable call screening. **What problems is Google Voice solving and how is that benefiting you?** Google Voice allows us to respond to our customers over Hangouts on any device. I realized that a simple $20 porting fee and a simple $50 investment for the Obihai200 allows for crystal-clear calling on both mobile phones and our landline phone system, in addition to voicemail transcriptions and email-texting features. Plus, our company saves $20 a month, as we do not have to pay monthly for Google Voice, rather, we use our Internet bills (data and ethernet). ### 14. Great option for secure calling **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Google Voice?** I like the function where this app will give you the option of using a "fake number" to contact clients or vendors when providing your personal number is not ideal. **What do you dislike about Google Voice?** I dislike the ability to separate the texting from your actual phone texts. This is where I opt to email instead of text if calling is not convenient to the other person. When using this product, I have used a "fake number" so if you choose to use your real number, I don't see this being an issue. **Recommendations to others considering Google Voice:** I recommend communication via email vs. texting with this app if you choose the option of using a "fake #" I find this to be more organized and a better functioning software option. **What problems is Google Voice solving and how is that benefiting you?** The texting feature and the voicemails are not always noticed, slowing down communication and work productivity. ### 15. Google voice **Rating:** 4.5/5.0 stars **Reviewed by:** Milia B. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Google Voice?** I Use it for my company so I am not distracted @work. And they when you miss a call. **What do you dislike about Google Voice?** there really nothing that I dislike about it **What problems is Google Voice solving and how is that benefiting you?** missed calls ### 16. Life saver for calling while abroad **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2019 **What do you like best about Google Voice?** Accessible through email account Linked to phone number so calls received as though coming from portable device Free if non international call; helpful when abroad and SIM is removed from phone **What do you dislike about Google Voice?** Could only access on my laptop; couldn't on my phone **Recommendations to others considering Google Voice:** Set it up while in home country **What problems is Google Voice solving and how is that benefiting you?** Low-cost/free calling when working in office abroad ### 17. Client Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Google Voice?** Provides a way for you to be reached with discretion. **What do you dislike about Google Voice?** You have to stay logged into google voice to use it **What problems is Google Voice solving and how is that benefiting you?** Keeping in touch with clients ### 18. Love Google Voice, Perfect for a remote working and having a US cell number **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Google Voice?** I love having a US cell number that is free to call and text anywhere in the United States and just add credit to call anywhere in the world. The Google Voice system works just like a normal cell phone number on Wifi/mobile data, you can receive calls from anywhere in the world and you can also do everything from a google hangout app on your phone or the google voice website on your desktop. Google voice also have the ability to easily send out text messages in a text message blast campaign linked up with Google Sheets. **What do you dislike about Google Voice?** I would this service to be available overseas with the ability to get a local number in each country, but otherwise, i can't complain about a free awesome service like google voice. **Recommendations to others considering Google Voice:** opening this up to different countries, is it so much better than having a local sim number or porting numbers to skype **What problems is Google Voice solving and how is that benefiting you?** Easy communication with clients in the USA, I can send them a text message to come to their computer to review website changes I've made or be easily contacted by them. ### 19. Good Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2017 **What do you like best about Google Voice?** I use Google Voice on a regular basis for both calling and messaging. One of my favorite things about Google Voice is that you have the choice to either choose to use your current phone number or to pick a new phone number - a phone number of your choice! I love that about Google Voice. Especially since I live in one state and have a large pool of customers in another state, Google Voice has allowed me to now have a number with an area code that I chose, from the area in which I don't live but have a lot of customers. I also like that Google Voice has many features to choose from - another of my favorites is that you have the option of having incoming calls be answered directly or having the caller have to first announce their name - which you can listen to before deciding whether or not to answer/accept the incoming call - a great way to screen those unsolicited marketing calls. **What do you dislike about Google Voice?** It is hard to find something to dislike about Google Voice. Honestly, the only thing that I have found to dislike about Google Voice is that the application tends to crash on a pretty regular basis. While it doesn't usually crash during a phone call - when browsing the application or sending messages, it does tend to crash out of nowhere often - causing you to have to restart what you were doing and send a crash report (which is optional). **Recommendations to others considering Google Voice:** I recommend Google Voice for those people who want to be able to choose and customize their own phone number - whether you want to pick your area code or pick a phone number that has numbers that spell out a word that goes along with your business or that is memorable to customers - it is such a unique application. **What problems is Google Voice solving and how is that benefiting you?** Google Voice allows me to screen those unsolicited calls by having the incoming caller announce their name before I choose whether or not to accept the call. This saves a lot of time that was wasted on answering and dealing with those frustrating marketing calls. Google Voice also allows me the option of having all voicemail messages transcribed and sent to my email! This is so essential for business, having those voicemail messages that need to be passed on to another person or coworker now able to be forwarded in the form of an email - before Google Voice, those messages would have had to be typed out in an email before being able to be passed on to a coworker. ### 20. I love it! Amazing product! **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth J. | Shift Manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2017 **What do you like best about Google Voice?** I love the fact hat I don’t have to use my device’s original number and I can use Google Voice as my business number. **What do you dislike about Google Voice?** I dislike that I crashes on my iPhone. Works smoothly on Android. **What problems is Google Voice solving and how is that benefiting you?** It allows me to screen calls, do conference calls, and record calls as well. ### 21. Good for personal use **Rating:** 3.0/5.0 stars **Reviewed by:** Ashley L. | Traveling Trunk Coordinator and Education Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2017 **What do you like best about Google Voice?** I love the ability to send and receive texts from my computer. I can keep working without stopping to check my phone for work related texts. **What do you dislike about Google Voice?** If you send a group message, any responses will come in individually and not everyone on the message will receive responses. This is best for single messages. Overall, a user could just use a group chat for better functionality. Additionally, not every phone number will carry over, so you'll have to sign up for a number that's available on Voice (some phone numbers will transfer over, and you can check all texts on Voice). **What problems is Google Voice solving and how is that benefiting you?** The interface is pleasing and the computer notifications are great. While there are issues that I'd like to see fixed with Google Voice, overall it's a very helpful tool. ### 22. International Calling Unusable **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2017 **What do you like best about Google Voice?** That you can have one single phone number for life, and you can forward to that number as you see fit. **What do you dislike about Google Voice?** That international calling (at least to Central and Latin America has become unusable. How can you justify that 1) it works correctly for the first 30 seconds, then after that the recording of the conversation from the other party replays constantly in a loop, and you keep responding until you realize that this is just a recording of the first 30 seconds. How can you justify that? If you have a bad connection, I understand having a distorted or intermittent sound, but having a recorded conversation fragment repeated in an infinite loop is unjustifiable, and this has been going on for two years, but now it is unusable, and 2) sometimes you cannot even get a connection, but whether you get a connection or not, or whether the conversation recording repeats itself, you try the same call via Whatsapp and it works like a charm !. So i am no longer using Google and have gone to T-Mobile which has an impecable connection and quality. **What problems is Google Voice solving and how is that benefiting you?** Having one single phone number for the life of the business. ### 23. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2017 **What do you like best about Google Voice?** Google Voice gives you a free phone number. Super useful. You can use that extra phone number as a phone number to use for listing on websites, filtering calls, and not having to worry about giving out your main phone number. It is quite convenient and useful. It also transcribes voicemails and emails them to you. **What do you dislike about Google Voice?** Google Voice is very limited in its use. There is not a lot of other uses for it. It has not really progressed over the years. The voice mails are also not 100% accurate either. **Recommendations to others considering Google Voice:** Definitely worth using. Not a lot to the product but very useful nonetheless. **What problems is Google Voice solving and how is that benefiting you?** It is free and very useful to have an additional phone number you can use and list on websites. It allows you to have a business phone number without paying for an additional phone and phone line. I haven't used much of the customization but it does what I need it to do. ### 24. Useful and FREE phone number **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany S. | Blog Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2017 **What do you like best about Google Voice?** I have been using Google Voice for over 7 years. I use it for my website contact number as well as for online forms (to prevent spam). I like that the service is free, easy to use and has customization features. **What do you dislike about Google Voice?** Sometimes the voicemail transcripts are not accurate but I understand that they are computerized. **Recommendations to others considering Google Voice:** I have found this service to be the best option for me. I would recommend using Google Voice phone number for both commercial and personal reasons. **What problems is Google Voice solving and how is that benefiting you?** Google voice helps to keep unwanted spam and callers out of my personal phone. ### 25. Delete is removed **Rating:** 3.5/5.0 stars **Reviewed by:** Dan T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2017 **What do you like best about Google Voice?** I like the free number and phone use over WiFi. I use it more then I use my main phone number. It's perfect for sending and receiving Text Messages. **What do you dislike about Google Voice?** For some CRAZY reason, the new Google Voice removed the delete button. The reason it is needed is, say someone texts you something you find offensive or you just don't want it on your phone... You can Archive it, but you can't delete it unless you use the "Legacy Google Voice" online. Someone dropped the ball on the new build! **What problems is Google Voice solving and how is that benefiting you?** I would like Google Voice to put the delete button back in their program ### 26. Great system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Google Voice?** I utilize Google Voice for my business, I love that it seamlessly integrates with my phone, I can text, and I can set "sleeping" hours for it to not ring when my office isn't open. I also love that I can transfer who the calls forward to based on who's in the office (if I go on vacation). **What do you dislike about Google Voice?** The only thing I can think of is that I can't send MMS messages, **Recommendations to others considering Google Voice:** It hasn't been updated in eons, and I worry they may add it to the list of apps they no longer offer, which would be a huge shame because I'd pay for the service as part of google apps for business. **What problems is Google Voice solving and how is that benefiting you?** It enables me to separate my business from my personal life without the hassle of having a dedicated phone line, especially the costs associated with setting up that kind of phone network to work in all the places I go and enable me to easily swap it to my one employee when I go on vacation. ### 27. Latest version of the web site broke a key feature **Rating:** 1.0/5.0 stars **Reviewed by:** Wilfredo C. | VP Plant Performance, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2017 **What do you like best about Google Voice?** Multiple phones, one number. Keeps personal and business separate on one phone. **What do you dislike about Google Voice?** Used to allow dialing an arbitrary phone no. and choosing which of my phones to use for the call. The latest update to the web site broke this. **What problems is Google Voice solving and how is that benefiting you?** Copy a number from an email and paste it to GV to be called using my choice of desk or mobile phone. ### 28. An easy way to communicate **Rating:** 5.0/5.0 stars **Reviewed by:** Katie B. | Youth Development Educator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2017 **What do you like best about Google Voice?** That I can send and receive text messages and phone calls without giving out my personal phone number. **What do you dislike about Google Voice?** Sometimes when I have my Google Voice number forwarded to my cellphone it does not ring and goes straight to voicemail. **What problems is Google Voice solving and how is that benefiting you?** It is very easy to setup and use. It send transcribed text messages when a voicemail has been left. ### 29. I really miss this service! **Rating:** 4.0/5.0 stars **Reviewed by:** Cherisse M. | Studio Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2017 **What do you like best about Google Voice?** I loved using it for texting. I used my google voice number as my main mobile line using VoIP for almost a year. I like the transcribed voicemail it offered. It was great for international calling too **What do you dislike about Google Voice?** It's no longer availabe it seems. Hangouts are great, but I miss having a phone number **What problems is Google Voice solving and how is that benefiting you?** I was not using this for business, only personal ### 30. I adore Google Voice - a very powerful personal communications tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas H. | Marketing Communications Manager, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2016 **What do you like best about Google Voice?** Google Voice is a wonderful product that works across multiple devices seamlessly. I have it installed on two different iPhones, on several computers as a Chrome extension and, most recently, on a Kindle Fire. As an app on my phones and Kindle, Google Voice provides me free text messaging and a central point for communications. GV is great website because a user can leverage Google search feature. It's so easy to find old text messages or phone calls. And, I enjoyed picking a phone number that was not in my local area code. I love that, if someone calls me and leaves a message, GV transcribes the message, shows it as a text and also sends me an email with the voice message and transcription. Finally, the ability to sync devices and phone numbers, take calls inside gmail, customize rings and messages based on who is calling, record calls and save texts forever make Google Voice an integrated and integral central communications hub. **What do you dislike about Google Voice?** Google Voice does not allow for sending short codes or pictures. It can receive pictures, however the actual image is sent to the user's email account. I do not believe the iphone app has been updated in quite some time. It's still very functional, however it doesn't have the robustness of the web version. **Recommendations to others considering Google Voice:** There are many web to text products in the market. If reporting is important to you, Google Voice may not be the best solution. My company opted not to use Google Voice, however I've used the product since 2009, and I believe it's a wonder solution for a small business. Google Voice is free and provides so, so much user power, flexibility and customization. **What problems is Google Voice solving and how is that benefiting you?** I send text messages directly from the Chrome extension while I'm working. This saves me time (because I'm typing on a keyboard) and lets me respond without checking my phone (which can be a distraction). ### 31. Lifesaver- couldn't teach without it **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren W. | Graphic Web Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2016 **What do you like best about Google Voice?** Keeping my cell number private for work related calls, being able to text from the computer, saving different voicemails, checking call logs, easily blocking numbers, being able to save and forward voice messages, visual voicemail transcription **What do you dislike about Google Voice?** Inability to send MMS and that some callers get sent to spam for no reason **Recommendations to others considering Google Voice:** I would absolutely reserve a Google voice number. It is useful for more than just business. Google Voice is great as a "disposable" phone number for telemarketers, etc. I use it for all my savings cards, like grocery rewards cards. I give it to websites needing a phone number. It allows me to keep my number safe. It also allows me to keep my personal cell phone number private. I frequently use my cell to speak with students and love the fact that I can keep my personal number private. For work, the ability to see my own call logs easily, block numbers, forward voice messages, save and change voicemail, use Do Not Disturb, star messages, see messages transcribed with visual voicemail, easily link or unlink a phone, set up voicemails specific to certain callers, and text from the computer are all things I couldn't live without in my line of work. **What problems is Google Voice solving and how is that benefiting you?** Keeping my cell number private for work related calls; setting boundaries and feeling more private, being able to save voice messages to avoid recording a new one each time ### 32. Decent service, good for work **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah M. | Registered Nurse Medical Information Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2016 **What do you like best about Google Voice?** We use this to message providers for patients, it is a nice, free, easy service to use. **What do you dislike about Google Voice?** Not the best layout. Sometimes you have to search for the name if an earlier text was sent to them. **Recommendations to others considering Google Voice:** It is a nice service to have to use for company communication, and is free. **What problems is Google Voice solving and how is that benefiting you?** This is an easy way for us to get a hold of the physicians when needed, and quickly receive responses. ### 33. Very Good App but could be better **Rating:** 3.5/5.0 stars **Reviewed by:** Mina H. | Software Engineer, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2016 **What do you like best about Google Voice?** 1- It's from Google so it would be reliable and not a scam 2- Get me a US number 3- Route incoming calls to my SIM card number 4- Reasonable Price for international calls **What do you dislike about Google Voice?** 1- Fake rings, regardless if the phone is off or out of coverage area or ringing you will always hear ring as if the phone it ringing which is totally frustrating and un reliable 2- Lake of VOIP feature 3- Poor iPhone UI **Recommendations to others considering Google Voice:** Please fix the fake ring problem, make sure if the phone is busy i hear busy tone, if closed i should hear a proper message (PS. This is for calling Egyptian Mobile number from my google voice number) not sure if this is the case for US numbers Also if you made it cheaper it will be much appreciated. You are Google so i believe that you have the enough resource to enhance the iPhone application user interface make it more usable. **What problems is Google Voice solving and how is that benefiting you?** 1-Keeping my number private 2- Making cheap international call ### 34. Google Voice Review **Rating:** 5.0/5.0 stars **Reviewed by:** Erin C. | School Social Worker, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2016 **What do you like best about Google Voice?** I was able to have an alternate number to give to clients instead of giving them my personal phone number. **What do you dislike about Google Voice?** That at times it would randomly sign me out of the app. This became difficult if I needed to make a phone call from this number. I also would turn off the app on weekends but work calls would still come through. **What problems is Google Voice solving and how is that benefiting you?** My company not providing work cell phones. ### 35. One of the best products available for free **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2016 **What do you like best about Google Voice?** The ability to receive calls and have it ring my work phone, my computer, my cell phone, and any other phone I connect is AMAZING. I really appreciate the ability to screen some of my phone calls and the ability to have my voicemails automatically transcribed for me. It makes my life so much easier. **What do you dislike about Google Voice?** I dislike that the app on android causes some glitches like sometimes when it's attempting to route the call through google voice it does not allow the call to go out and puts itself in a loop. **Recommendations to others considering Google Voice:** Use google voice to make it so you can pick a phone number for yourself to call all of your lines simultaneously and have your voicemails transcribed for you. **What problems is Google Voice solving and how is that benefiting you?** I am solving the problem that I can use multiple phones to answer the same call. ### 36. It was innovative once, but its development has stagnated. **Rating:** 3.0/5.0 stars **Reviewed by:** Edward M. V. | Founder, Research, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2015 **What do you like best about Google Voice?** Google Voice does a mostly competent job of routing phone calls from a single inbound number to multiple numbers of your choice. It can announce calls, filter unwanted calls, and transcribe voice mails. Once upon a time use of software like this (a similar product was "Wildfire") was exotic, and I was an early user of Google Voice back in that era. Now it seems that the system isn't so new anymore. **What do you dislike about Google Voice?** The product seems to be in a Google stasis, with no particular further innovation or changes for a number of years. It's still plenty reliable, but because it's not still evolving you wonder if Google is bored of it and fear that Google will abandon it having served its purpose. Google users remember the experience of investing time in Google Reader only to find that Google stopped caring, and there's a genuine fear that Google Voice will suffer the same fate. **Recommendations to others considering Google Voice:** I would look at open source SIP products like Kamailio as a platform for taking on the challenge of routing calls and handling voicemail for an organization. **What problems is Google Voice solving and how is that benefiting you?** I needed a stable voicemail platform that transcribed messages, and Google Voice does a good job of that. It's good for inbound calling, and if you are careful you can avoid unneeded toll costs with its use. ### 37. Very useful **Rating:** 4.0/5.0 stars **Reviewed by:** Summer H. | Substitute Custodian, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2016 **What do you like best about Google Voice?** Google voice is reliable and all spoken word is clear. **What do you dislike about Google Voice?** Having to download an app to get full use of it. **What problems is Google Voice solving and how is that benefiting you?** Have not had an issue and it extremely helpful as so I'm not giving out my personal phone number for business purposes. ### 38. Great for business and personal needs **Rating:** 5.0/5.0 stars **Reviewed by:** Emily Penfold D. | Director of Digital Presence, Hospitality, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2015 **What do you like best about Google Voice?** I like the privacy and mobility the google voice affords. It allows me to do business and networking without the concern of giving out my direct phone number. The voicemail text version is helpful when I'm on the road for work and cannot get to my phone. It has been helpful for travel out of my usual area and when I wouldn't otherwise have cell service. **What do you dislike about Google Voice?** I would like to to appear on my phone during cal forwarding that the call is coming from voice. I do not know until answering the call if it is from google voice, then it also doesn't let me know if it is a call from a specific forwarded number, which would be helpful. **Recommendations to others considering Google Voice:** If you travel internationally, or prefer to have a separate phone number for your business this is a great alternative. Be sure you are calling back and texting back through the google voice app and not your main number. **What problems is Google Voice solving and how is that benefiting you?** Mobility and a business phone without the need or cost of another line. ### 39. Google is great! Though not in this case. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2016 **What do you like best about Google Voice?** I liked that I was able to get another number to use. I really really liked this actually, but I wish it was easier to use. **What do you dislike about Google Voice?** I hated the set up. It is confusing, very confusing and the support lacks, just like most Google products. **Recommendations to others considering Google Voice:** Use something else, it's very difficult to understand how to use this, screen calls, and forward calls, and get it all connected to your Google account. I could never figure out how to get my computer to stop ringing when I was logged into to Gmail when I received a call. There are much better solutions out in the market. **What problems is Google Voice solving and how is that benefiting you?** Secondary business phone. ### 40. Google Voice: Your International Contact Number!!! **Rating:** 4.0/5.0 stars **Reviewed by:** Steve S. | Lead Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2015 **What do you like best about Google Voice?** Google voice helps out with providing a international phone number. People can call you using this number and leave voice mails to you! We do not have to reply on a network provider to give us a Phone number while we are visiting out. But Keeping this Google based phone number can help others to reach us anytime! I am happy to have a Google voice number and I can provide this number to my friends who can call me anytime. **What do you dislike about Google Voice?** Google voice number can not be easily used with text messaging services. I tried to use my Google voice number with whatsapp but it did not work. If we can use Google voice number with text messaging service, it would be really helpful. **Recommendations to others considering Google Voice:** If you want to receive calls online, Google voice is one of best available solution. Even if you have less budget, you can register for Google voice to get the incoming calls right away! **What problems is Google Voice solving and how is that benefiting you?** I got the google voice number so that my clients in the USA can easily call me. My number is USA based and people can dial this number easily from USA. Google helps me getting the calls from this number even If i am in a different part of the world. ### 41. Small Business Phone System **Rating:** 4.5/5.0 stars **Reviewed by:** Lee W. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2016 **What do you like best about Google Voice?** Having a secondary phone number comes in handy for an email signature or business cards and I love the transcription of voicemail to email! **What do you dislike about Google Voice?** Google voice is not a stand alone phone system. You need a mobile or landline that can receive calls for the Google Voice number **Recommendations to others considering Google Voice:** This is a great phone solutions for small business, start ups or freelancers who want a dedicated business phone line for minimal investment. **What problems is Google Voice solving and how is that benefiting you?** Google Voice provides a dedicated phone number for marketing purposes and provides the ability to send as receive phone call/text messages from the Google number. ### 42. Mostly reliable **Rating:** 3.0/5.0 stars **Reviewed by:** Maeghyn T. | Executive Assistant to CEO, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2016 **What do you like best about Google Voice?** I like that you are able to forward the line to anywhere **What do you dislike about Google Voice?** Can at times be a little unreliable, it will sometimes not forward to our voicemail **Recommendations to others considering Google Voice:** Be ready for trial and error, at the start it can be a little difficult, but once you have it all figured out it is great. **What problems is Google Voice solving and how is that benefiting you?** We often move sites, as we have multiple sites, and having a google number insures we have constant way to contact us. ### 43. Google Voice- The good, the bad, the ugly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2015 **What do you like best about Google Voice?** Google Voice Likes: it is compatible across multiple devices it is free, to an extent constantly working out bugs and kinks offers feedback options and ratings ease of use allows for an additional phone number and voicemail transcription services for call offers phone screening service works like a mobile phone service **What do you dislike about Google Voice?** Dislikes: price points for international cost user has to stay signed in to use requires a gmail account works best on Google platforms (i.e. Chrome browser) requires app download, for mobile accessibility **Recommendations to others considering Google Voice:** Google voice requires becoming integrated with other Google services and platforms, if that is not your desire, then Google Voice may not be the best service for you. **What problems is Google Voice solving and how is that benefiting you?** Google voice offers the ability for chat, hangout, and phone services all in one place which allows business communication to be aggregated in one place.It is beneficial in being able to setup local numbers for remote business opportunities and connections. The transcription service is beneficial in documenting and recording calls. ### 44. Have been using Google Voice for years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2016 **What do you like best about Google Voice?** My absolute favorite part is that you can read voicemails via email. They are displayed as a text. You can also read text messages on your email, or via the google voice account. So if you lose access to your phone, you can still check voicemails or text messages. You can also send texts from your email as well. Placing free calls abroad is great too! **What do you dislike about Google Voice?** I get a lot of emails since every text is emailed to me as well. **Recommendations to others considering Google Voice:** Have your emails from good voice go to its own folder since there are so many. **What problems is Google Voice solving and how is that benefiting you?** Being able to read voicemails without having to get up and leave my desk to be able to hear them. ### 45. The Best Calling Service to Receive and Place Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2015 **What do you like best about Google Voice?** The ability to place and receive phone calls on your phone,email, text on any brower on your phone, block any phone numbers you wish, and call forwarding to any phone line. **What do you dislike about Google Voice?** Only downfall i noticed, that there is no customer Service, other then that everything is TOP NOTCH! **Recommendations to others considering Google Voice:** Best service you will find on the internet for a secondary line. **What problems is Google Voice solving and how is that benefiting you?** Using this as my call forwarding/voicemail for my business. ### 46. Call Forwarding, Voicemail Transcription: Excellent **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole A. | Assistant Professor, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2015 **What do you like best about Google Voice?** Google Voice brings almost all of my communication needs into one pipeline. I barely have cell reception in my office, I don't have a home phone number, and I keep strange hours. By primarily using my Google Voice number and forwarding calls to both locations, I maximize the possibility that I will be reached. The voice mail transcripts allow me to "get" my calls, even if I am in a meeting (and don't mind checking my phone). The transcription works fairly well, depending on the accent and background noise on the call. I usually don't need to listen to the call itself. **What do you dislike about Google Voice?** There is almost nothing I dislike. I am "using" it constantly, but rarely use the interface. This means that I am not very familiar with the features and settings - especially when they are changed. **Recommendations to others considering Google Voice:** It is $20 to port over a number from a cell phone company - this has been absolutely worth it. Unfortunately, it is associated with a Google account that does not have the majority of my contacts in it. This means that setting up the calling rules for different groups of people is less effective than it otherwise could be. **What problems is Google Voice solving and how is that benefiting you?** Google Voice provides the ability to be reached at multiple locations - or not to be reached by the wrong people. When moving across the country, I was torn between getting a new "local" number and maintaining the phone number I had for years. Moving my old number to Google Voice allowed me to do both. ### 47. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2016 **What do you like best about Google Voice?** I love that I can separate business and personal life by using Google Voice. **What do you dislike about Google Voice?** Sometimes I have errors where my messages do not go through or my calls are not sent through immediately. This doesn't happen very often but when it does happen it is extremely disappointing. **What problems is Google Voice solving and how is that benefiting you?** Most of my employees did not like having to communicate using their own telephone numbers and Google Voice gives us a way to separate business and personal life. ### 48. Another solid product from Google **Rating:** 5.0/5.0 stars **Reviewed by:** Garrett O. | Sales Development Representative, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2015 **What do you like best about Google Voice?** Google Voice is just about everything you need in a free VoIP client, and a simple way to get one of many available phone numbers. I turn to Google Voice for most of my business communications, and it routes everything through my phone so I don't have to work through apps/desktop clients. **What do you dislike about Google Voice?** Rendering the hangouts pop-up when you want to make a call can be quite frustrating, and of course lack of support for long distance is something to live with. **Recommendations to others considering Google Voice:** No new accounts for those already on Google Apps, go for it no questions asked. **What problems is Google Voice solving and how is that benefiting you?** I don't want to give my personal phone number to potential clients, and Google Voice allows me to retain a degree of separation while keeping everything in my browser. ### 49. Convenient way to stay in touch without your mobile phone **Rating:** 3.5/5.0 stars **Reviewed by:** Ellen K. | ESOL Tutor, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2015 **What do you like best about Google Voice?** I like that Google Voice assigns you a U.S. phone number based on what we'd like to choose from available numbers in selected area codes. It's also awesome that it's free! **What do you dislike about Google Voice?** It would be nice if the account could also assign you an international phone number for when you're overseas and would like to be reached via the international number. **Recommendations to others considering Google Voice:** Google Voice is a decent application to use. However, for overseas use you might consider other apps. **What problems is Google Voice solving and how is that benefiting you?** There are currently no business problems I've had to solve with this product. However, I could see how it could be useful for business. ### 50. I've been a user since this was GrandCentral **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2014 **What do you like best about Google Voice?** GV is integrated with my Android phone. I use my GV number for everything. Call screening is awesome! Other features I have grown to love - voicemail transcription, caller blocking, call screening, personalized greeting, SMS, and international calling. **What do you dislike about Google Voice?** GV to GV calls have been a little shaky lately. **Recommendations to others considering Google Voice:** GV allows you to have one phone number across multiple devices and there are a ton of features like call screening, VM translated to text, integration with Android phones, etc. It's a great service for FREE. **What problems is Google Voice solving and how is that benefiting you?** I'm a recruiter and GV allows me to have one phone number across multiple devices. ## Google Voice Discussions - [What is Google Voice used for?](https://www.g2.com/discussions/what-is-google-voice-used-for) - 1 comment - [Does G suite include Google Voice?](https://www.g2.com/discussions/does-g-suite-include-google-voice) - 1 comment - [View Google Voice pricing details and edition comparison](https://www.g2.com/products/google-voice/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+01%3A54%3A22+-0500&secure%5Bsession_id%5D=08ab33f8-1050-43fb-9889-eec6368f4b52&secure%5Btoken%5D=fdb7829e33a7624f984826b6840b324447a663971a911d558a7097e78a8540c3&format=llm_user) ## Google Voice Features **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration ## Top Google Voice Alternatives - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,036 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,372 reviews) - [iPlum](https://www.g2.com/products/iplum/reviews) - 4.3/5.0 (201 reviews)