--- title: Google Voice Reviews meta_title: 'Google Voice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 167 reviews by the users' company size, role or industry to find out how Google Voice works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 167 scale: '5' date_modified: '2026-09-28' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps ---

Google Voice Reviews & Product Details

Profile Status

This profile is currently managed by Google Voice but has limited features.

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Pricing

Pricing provided by Google Voice.

Starter

$10.00
1 Google Voice Per Month

Standard

$20.00
1 Google Voice Per Month

User Insights

Average based on 167 real user reviews.

Implementation Time

<1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

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Per Year

Google Voice Reviews (167)

View 2 Video Reviews
Reviews

Google Voice Reviews (167)

View 2 Video Reviews
4.1
167 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and ability to provide a separate phone number for business without additional costs. Many appreciate the convenience of managing calls and texts from a single device, which enhances privacy and organization. However, some users note that the app can be buggy at times, affecting call reliability.

Pros & Cons

Generated from real user reviews
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G2 reviews are authentic and verified.
Muni K.
MK
Muni K.
Inclusive Housing Cohort Member
Small-Business (50 or fewer emp.)
"Google Voice: A Helpful Tool"
4.5/5
What do you like best about Google Voice?

Using Google Voice is intuitive- you don't really need a tutorial or in-depth instructions, it provides clear quality, clear icons, and user interface, and is super user-friendly! Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

Getting other folks to use it, who are attached to other apps Review collected by and hosted on G2.com.

KT
Kimberly T.
ALPHA Mentor
Small-Business (50 or fewer emp.)
"Google Voice is so convenient!"
4.5/5
What do you like best about Google Voice?

I love how Google voice lets me keep my phone number private regarding business! Using Google Voice makes it easier to put work down and return to it later since it is also an app on my phone. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

Sometimes my call does not go through on google voice. Also, when calling others, you have to use a carrier number which may look strange to the one who receives it. This often leads to unanswered calls or having to text the parent instead. Review collected by and hosted on G2.com.

DP
Desiree P.
Mid-Market (51-1000 emp.)
"It's good for a free VoIP, but does not compare to other low fee options."
2/5
What do you like best about Google Voice?

First and foremost, it is free. It is also quick and easy to set up. You have access to calls and texts. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

There is a complete lack of features that you would get with paid services. Not auto-replies. Not even a built-in contact list. Also, it is very buggy. I experienced many dropped calls or calls that did not go through. Review collected by and hosted on G2.com.

Zephora C.
ZC
Zephora C.
Executive Management Assistant
Small-Business (50 or fewer emp.)
"Not happy with Google Voice"
2.5/5
What do you like best about Google Voice?

The only thing I like about Google Voice that it is for free to anyone. That's all. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

What I dislike about Google Voice are:

1. You cannot personalize your IVR the way you want it

2. No free call recording

3. No area code option for New York state location. Not even 1-800 number option to choose. Review collected by and hosted on G2.com.

Anthony D.
AD
Anthony D.
Senior Digital Communications and Social Media Manager
Enterprise (> 1000 emp.)
"Google Voice is good, but only if you’re looking for an inexpensive solution"
3.5/5
What do you like best about Google Voice?

It's free and has a phone number/texting Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

It's limited and the user interface is only ok Review collected by and hosted on G2.com.

DP
Danyelle P.
Managing Member/Owner
Small-Business (50 or fewer emp.)
"Great product"
4.5/5
What do you like best about Google Voice?

The app simply made everything easy to find and navigate. I also loved how forwarded calls came into my cell phone ID'd as my google voice business# making it easy to identify business calls when not in the office. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

Google voice is not recognized as a legitimate business phone system. When building fair business credit, it is not good to use and can't be added to most financial platforms when making transfers. Review collected by and hosted on G2.com.

Brad L.
BL
Brad L.
Operations Analyst
Small-Business (50 or fewer emp.)
"Google Voice is a great introduction to VOIP phone services."
3.5/5
What do you like best about Google Voice?

It should come as no surprise that Google Voice easily integrates with Google's numerous other platforms and products. For businesses built heavily on Google's platform, Google Voice is probably the most intuitive VOIP solution to get started with.

It is straightforward to use and set up. There are plenty of features available for somebody just getting used to VOIP Business Phone systems. It is also incredibly reliable. We never experienced downtime or issues with call quality. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

I would hesitate to call Google Voice a platform for "Power Users". In fact, some of the more advanced auto attendant and call routing features that we needed for our business were not feasible through Google Voice. That is what prompted our switch to another more comprehensive system. Google Voice just didn't have the tools available to create an in-depth routing plan for our business, which requires multiple layers of call answering, forwarding, backup queues, and etc. Review collected by and hosted on G2.com.

Christian D.
CD
Christian D.
Managing Member, C.O.E.
Small-Business (50 or fewer emp.)
"Google Voice is great, All they need is extensions!"
4/5
What do you like best about Google Voice?

Google voice is and has always been the best choice for small businesses to get a business line. It has flexibility and ease of use, all backed by Google support. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

Lack of extensions makes it difficult for business as they grow to us 1 phone number or even get phone numbers in logical blocks of numbers. Just adding extensions would superpower the Voice platform. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Google Voice meets general call needs"
4/5
What do you like best about Google Voice?

Voice allows you to have person to person phone calls. There is also the ability to enable call routing and queues. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

Can get pricey with per minute billing if used company wide. Review collected by and hosted on G2.com.

SR
Sathesh R.
Managed Services Integration Analyst
Enterprise (> 1000 emp.)
"Excellent Voice recognition Software and a better VOIP Software"
4/5
What do you like best about Google Voice?

I have been using it for sometime now, call quality is really great! I feel that this is so much better than Google Hangouts. Texting and calling made simpler that you can do it from computer and phone app makes things easier. this app enables me to be able to keep work and personal life seperate. Much reliable and easy to setup and use. Review collected by and hosted on G2.com.

What do you dislike about Google Voice?

At times it works slower in computer than the mobile app. There is really not much to complain. Simple and a straight VOIP tool, may be the UI could be tweaked a little more to make it more user frinedly. Review collected by and hosted on G2.com.

Questions about Google Voice? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
•
Last activity over 1 year ago

What is Google Voice used for?

0 Upvotes
1
Join the conversation
Ryan Z.
RZ
Ryan Zuniga
•
Last activity about 2 months ago

Google Voice: How do you handle verification issues when the number has limitations?

Pricing Options

Pricing provided by Google Voice.

Starter

$10.00
1 Google Voice Per Month

Standard

$20.00
1 Google Voice Per Month

Premier

$30.00
1 Google Voice Per Month
Google Voice Comparisons