I like the mix of conversation intelligence, predictive forecasting, and cross-device data views because it brings the information I need into a single place. It makes revenue activity much easier to review and keeps deal health and forecasts clearly visible without having to switch back and forth between multiple tools. I’ve also found the AI helpful after calls, when it surfaces a concise summary and the main discussion points as a useful starting point. Review collected by and hosted on G2.com.

Some parts don’t feel as straightforward as the rest of the platform. A simpler layout and clearer prioritization of the most relevant signals would make them faster and easier to review. Review collected by and hosted on G2.com.

I’ve found that my sales team is much more willing to work in Gong than in Salesforce, which is already a huge win because it leads to better CRM completion and overall hygiene. I also really appreciate Gong’s forecast snapshot reporting, which lets me dig in and more closely analyze our forecast accuracy. Review collected by and hosted on G2.com.

There are a couple of nuances for our company that make some of the analytics moot for us. One example is the win/loss analysis not allowing more than one Closed Lost status for analysis. At TailorMed, we use one lost status for QO and another for Lost, and because of that we end up losing about half of our lost deals in the analysis. Review collected by and hosted on G2.com.

I love everything about Gong but the transcripts are especially great. Easy to use and I use it every single work day. Review collected by and hosted on G2.com.

No downsides that I've seen. I can't think of anything to make it better. Review collected by and hosted on G2.com.

What I like most about Gong is the way it turns sales conversations into useful, actionable insights. It helps me spot trends, understand what’s working, and pinpoint areas where reps can improve, without having to manually sift through every single call. Overall, it’s a genuinely valuable tool for supporting individual performance as well as helping the broader sales team improve. Review collected by and hosted on G2.com.

The main thing I dislike about Gong is that there can be a lot of information to sift through, which can feel overwhelming at times. Some of the insights also need a bit of context to be genuinely useful, so it isn’t always as straightforward as it first appears. Review collected by and hosted on G2.com.

What I like most about Gong is its forecasting capabilities and AI-powered customer communication tools. The forecasting insights provide better visibility into pipeline health, deal progression, and potential risks, helping teams make more informed decisions and improve revenue predictability. I also find the AI-generated response functionality particularly valuable, as it helps create professional, consistent, and timely customer communications, improving efficiency while maintaining a high standard of engagement. Review collected by and hosted on G2.com.

While Gong AI email responses can significantly improve efficiency and provide useful drafting support, responses can sometimes lack customer-specific context, commercial nuance, and human empathy. As a result, generated emails still require careful review to ensure contractual accuracy, appropriate tone, and alignment with internal processes and customer commitments. Review collected by and hosted on G2.com.

I like that it turns a huge amount of sales data into actionable insights. It’s mostly reliable for keeping a record of customer conversations, and it improved deal visibility by highlighting risks, stalled opportunities, and recommended next steps so it’s easier to prioritize deals that need attention. Managers also used the insights to focus coaching on specific calls and follow ups (though adoption varied). Review collected by and hosted on G2.com.

Forecasting can be unreliable, especially when CRM data is stale or not complete. Manual data reconciliation leads to inconsistent forecasts and predictions. I also don’t use some features due to privacy concerns and setup/maintenance overheads. Review collected by and hosted on G2.com.

The UI is very clean and easy to navigate. It integrates well with Zoom, Gmail, Slack. Also, for customer success managers, there are a lot of features to use after a call to review and share specific moments, as well as to prepare in advance for a touchpoint. For example, the AI tool can answer questions about an account based on previous conversations. Review collected by and hosted on G2.com.

sometimes it takes a bit of time to process a recording but nothing too problematic to be honest Review collected by and hosted on G2.com.

I love that it gives a very reliable record of conversations with a transcript as well as an AI recap. The AI helps recap the call into concise bullet points without having to listen through the call again, and it helps outline next steps with the prospect. It also makes it easy to review calls, get feedback, and adjust your approach as needed. Review collected by and hosted on G2.com.

It’s not so much on identifying risk. It gives clear next steps, but the risk side of deal intelligence hasn’t been as helpful for me. Review collected by and hosted on G2.com.

Gong has completely transformed how we manage our pipeline. The real game-changer for us isn’t just call recording; it’s the applied AI that helps remove subjective bias from our CRM notes. The sentiment analysis and automated insights make it easier to spot deal risks that would have previously gone unnoticed. What’s especially impressive is how the platform stays so robust while still feeling extremely intuitive to use. At this point, we’re no longer making decisions based on opinions—we’re basing them on the reality of our customer interactions. Review collected by and hosted on G2.com.

The platform still struggles with non-English languages. For Portuguese and Spanish speakers, transcriptions often miss industry-specific technical terms and don’t capture enough context. As a result, the sentiment analysis can be inaccurate, which significantly reduces the value of the insights for international teams. Review collected by and hosted on G2.com.

Ease of use, the whole platform is pretty intuitive and I have just the information I need, no fancy unnecessary tools. I don't pay for it myself as this is company implemented. I do feel is worth it though, my work cadence would be heavily affected without the use of Gong. Review collected by and hosted on G2.com.

Finding recordings is a bit cumbersome. You have to first check the long list of interactions. Having a dedicated recording bank would be much easier. Review collected by and hosted on G2.com.