--- title: Gleap Reviews meta_title: 'Gleap Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 52 reviews by the users' company size, role or industry to find out how Gleap works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 52 scale: '5' date_modified: '2026-08-05' parent_category: name: DevOps url: https://www.g2.com/categories/devops --- # Gleap Reviews **Vendor:** Gleap **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.6/5.0 **Total Reviews:** 52 ## About Gleap Gleap is an AI-native customer support and product platform that connects support, feedback, product, and engineering in a single loop. Instead of stopping at the support ticket, Gleap runs a team of specialist AI agents that resolve conversations, collect feedback, plan product work, and turn confirmed bugs into merged pull requests — automatically. At the center is a stack of purpose-built agents that share context. Kai handles tier-1 support across channels and languages. Kai Resolve investigates complex issues and decides the next best step using MCP, tools, APIs, and ticket history. Kai Code turns confirmed bugs and approved specs into plan mode, build mode, and pull requests in GitHub, GitLab, or Bitbucket — and can use your local Claude Code, Codex, or OpenCode setup. Kai PM clusters feature demand, prioritizes a branded public roadmap, writes specs, and notifies users on release. Kai Custom Agents is a no-code builder for any agent your business needs, connected to 1,000+ integrations. Around the agents, Gleap bundles everything modern software teams need: live chat, an AI support copilot, a multichannel inbox, in-app bug reporting with session replay and console logs, a knowledge base, a public roadmap and feature voting, changelogs, surveys, product tours, onboarding checklists, in-app banners, and marketing and email automation. Teams typically consolidate stacks like Intercom + Instabug + Canny into one platform — with usage-based AI pricing billed by actual tokens (not per resolution), unlimited seats, and no per-seat tax. Gleap is trusted by 4,500+ software teams worldwide — including Microsoft, Squarespace, UNICEF, and Papa Johns — and is rated 4.6/5 on G2. It is SOC 2 Type II audited and GDPR-compliant, with EU data residency available. Most teams are live in under a day. ## Gleap Pros & Cons **What users like:** - Users appreciate the **ease of use** of Gleap, highlighting its simple setup and seamless integration into workflows. (13 reviews) - Users love the **powerful and user-friendly interface** of Gleap, enhancing support and streamlining operations for small teams. (9 reviews) - Users value Gleap for its **automation features** , enhancing efficiency in tracking KPIs and managing customer feedback seamlessly. (8 reviews) - Users value the **strong product feedback loop** of Gleap, enhancing responsiveness and customer support efficiency significantly. (8 reviews) - Users value the **simple features and ease of use** of Gleap, appreciating its quick setup and integration. (8 reviews) - Customer Satisfaction (7 reviews) - Users value the **excellent customer support** of Gleap, which effectively integrates with feedback management for efficiency. (7 reviews) - Users find the tool **incredibly intuitive** , making it easy to navigate and use effectively without confusion. (7 reviews) - User Interface (7 reviews) - Artificial Intelligence (6 reviews) **What users dislike:** - Users note a **steep learning curve** with Gleap, particularly in adapting to its non-standard CRM features. (5 reviews) - Users find Gleap's **limited features** in email handling and ticketing workflows hinder efficient communication and usability. (4 reviews) - Users report significant **filtering issues** in Gleap, leading to confusion in ticket management and data organization. (3 reviews) - Users find Gleap's interface **not very intuitive** , causing challenges in navigating and utilizing the platform effectively. (3 reviews) - Users express disappointment over **missing features** in Gleap, hindering efficiency and complicating user experience. (3 reviews) - Not Intuitive (3 reviews) - Organizational Issues (3 reviews) - Ticketing Issues (3 reviews) - Ticket Management (3 reviews) - UX Issues (3 reviews) ## Gleap Reviews ### 1. Brilliant experince. GreatProduct **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald D. | Founder and Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Gleap?** Feature-laden product. Integration across platforms **What do you dislike about Gleap?** Would have like some scheduling option or integration **What problems is Gleap solving and how is that benefiting you?** It is a great/cheaper alternative to Intercom. It has a knowledge base functionality and a live chat and ticketing option for users to submit requests and features ### 2. Easy to track issue reported by users clients, good way to communicate with clients about issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Gleap?** Easy to use, customizable, great way to keep clients updated about issues on the project **What do you dislike about Gleap?** needs more customizable features on Geap board **What problems is Gleap solving and how is that benefiting you?** Keep clients updated about issues reported by them, track issues and bugs that appear on websites, easy to capture and record screen with Gleap integration tool - [View Gleap pricing details and edition comparison](https://www.g2.com/products/gleap-gleap/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+03%3A20%3A14+-0500&secure%5Bsession_id%5D=8a75dbde-a9b1-4292-b257-a1b78d8f1783&secure%5Btoken%5D=db15f08ebc3b37f1640ca297a57632568e532042d5068b5112cd12da4a397bd0&format=llm_user) ## Gleap Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Asana](https://www.g2.com/products/awdwad-asana/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Discord](https://www.g2.com/products/textaify-discord/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [HubSpot](https://www.g2.com/products/webdew-hubspot/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Linear](https://www.g2.com/products/linear-linear/reviews) - [Linktree](https://www.g2.com/products/linktree/reviews) - [Notion](https://www.g2.com/products/notion-ed14fad6-5e4e-47a3-8722-5826cba40ad0/reviews) - [Notion](https://www.g2.com/products/jama-software-notion/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Plutio](https://www.g2.com/products/plutio/reviews) - [Salesforce](https://www.g2.com/products/prudent-consulting-salesforce/reviews) - [Salesforce](https://www.g2.com/products/next-consult-salesforce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shortcut](https://www.g2.com/products/shortcut/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Telegram](https://www.g2.com/products/telegram/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zendesk](https://www.g2.com/products/zendesk-zendesk/reviews) ## Gleap Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Bug Monitoring** - Analytics - Bug History - Data Retention **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Assignment Management - Prioritization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - API - Audit Trail - Drag & Drop - Projections - Charting - Ticket Management - Monitoring - Status Tracking - Progress Tracking - Workflow Management - Project Time Tracking - Issue Tracking - Configurable Workflow - Collaboration Tools - Agile Methodologies - Customizable Fields - Backlog Management - Real-Time Updates - Single Sign On - Generative AI - Task Scheduling - Activity Tracking - Activity Dashboard - Task Management - Project Management - Project Planning - Feedback Management - Code Repository Integration - Reporting & Statistics - Email Management - Knowledge Base Management - Multiple Projects - Tagging - AI Copilot - File Management - Issue Management - Task Planning - Data Visualization - Bug/Issue Capture - Bug Tracking - Alerts/Notifications - Commenting/Notes - @mentions - Third-Party Integrations - Customizable Templates - Task Progress Tracking - Real-Time Notifications - Access Controls/Permissions **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Gleap Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,659 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,991 reviews)