--- title: Glean Reviews meta\_title: 'Glean Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 168 reviews by the users' company size, role or industry to find out how Glean works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 168 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- ### Glean Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Glean, finding it intuitive and efficient for accessing information quickly. [(5 mentions)](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=1163758&qs=pros-and-cons#reviews) Users love the **speed of information retrieval** with Glean, greatly enhancing their productivity and efficiency. [(5 mentions)](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=1163449&qs=pros-and-cons#reviews) Users appreciate the **time-saving capabilities** of Glean, effortlessly retrieving accurate information without extensive searching. [(4 mentions)](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=1163818&qs=pros-and-cons#reviews) Users value the **fast search capabilities** of Glean, making relevant information easily accessible across various tools. [(2 mentions)](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=2398007&qs=pros-and-cons#reviews) Users find Glean to be **intuitive and easy to use** , enhancing their workflow and efficiency significantly. [(2 mentions)](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=1163703&qs=pros-and-cons#reviews) Users note that **improvement is needed** in transparency, source controls, and accuracy for a better experience with Glean. [(3 mentions)](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=2315227&qs=pros-and-cons#reviews) Users find the **search functionality lacks precision** , often receiving broad results that complicate finding relevant information. [(2 mentions)](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=1163684&qs=pros-and-cons#reviews) Users experience **inadequate filtering** , leading to broad search results and additional steps to find relevant information. [(1 mentions)](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=2228074&qs=pros-and-cons#reviews) Users feel the lack of **transparency and control** in Glean affects trustworthiness and efficiency in critical tasks. [(1 mentions)](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=2398006&qs=pros-and-cons#reviews) Users find the **limited customization** of Glean restrictive, sometimes leading to irrelevant search results. [(1 mentions)](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=2446979&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Glean ##### 1. Ease of Use Users value the **ease of use** of Glean, finding it intuitive and efficient for accessing information quickly. [ See 5 mentions ](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=1163758&qs=pros-and-cons#reviews) See Related User Reviews ![Pranay S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pranay S.") PS Pranay S. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Information Discovery Across Tools" What do you like about Glean? What I like best about Glean is its ability to quickly surface relevant information from across different tools, making it much easier to find what I ![RUSSELL K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RUSSELL K.") RK RUSSELL K. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Answers and Time Savings with Glean" What do you like about Glean? Glean makes finding answers effortless, I can ask natural questions and get direct, trustworthy summaries without hunting across SharePoint, Outlook, ##### 2. Speed Users love the **speed of information retrieval** with Glean, greatly enhancing their productivity and efficiency. [ See 5 mentions ](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=1163449&qs=pros-and-cons#reviews) See Related User Reviews ![Pranay S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pranay S.") PS Pranay S. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Information Discovery Across Tools" What do you like about Glean? What I like best about Glean is its ability to quickly surface relevant information from across different tools, making it much easier to find what I SM Steven M. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive Knowledge Finder with Room for Improvement" What do you like about Glean? I love how intuitive and easy to use Glean is, making my experience smooth and efficient. The ability of Glean to pull in specific resources and provi ##### 3. Time-saving Users appreciate the **time-saving capabilities** of Glean, effortlessly retrieving accurate information without extensive searching. [ See 4 mentions ](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=1163818&qs=pros-and-cons#reviews) See Related User Reviews ![RUSSELL K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RUSSELL K.") RK RUSSELL K. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Answers and Time Savings with Glean" What do you like about Glean? Glean makes finding answers effortless, I can ask natural questions and get direct, trustworthy summaries without hunting across SharePoint, Outlook, SM Steven M. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive Knowledge Finder with Room for Improvement" What do you like about Glean? I love how intuitive and easy to use Glean is, making my experience smooth and efficient. The ability of Glean to pull in specific resources and provi ##### 4. Fast Search Users value the **fast search capabilities** of Glean, making relevant information easily accessible across various tools. [ See 2 mentions ](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=2398007&qs=pros-and-cons#reviews) See Related User Reviews ![Pranay S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pranay S.") PS Pranay S. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Information Discovery Across Tools" What do you like about Glean? What I like best about Glean is its ability to quickly surface relevant information from across different tools, making it much easier to find what I ![RUSSELL K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RUSSELL K.") RK RUSSELL K. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Answers and Time Savings with Glean" What do you like about Glean? Glean makes finding answers effortless, I can ask natural questions and get direct, trustworthy summaries without hunting across SharePoint, Outlook, ##### 5. Intuitive Users find Glean to be **intuitive and easy to use** , enhancing their workflow and efficiency significantly. [ See 2 mentions ](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=1163703&qs=pros-and-cons#reviews) See Related User Reviews ![Ján J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ján J.") JJ Ján J. Enterprise (\> 1000 emp.) 4.5/5 "Effortless company-wide searches with Glean" What do you like about Glean? Glean adds a new tab as a homepage in my Chrome browser and immediately shows me the things I am currently working on. Very intuitive usage. Using on SM Steven M. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive Knowledge Finder with Room for Improvement" What do you like about Glean? I love how intuitive and easy to use Glean is, making my experience smooth and efficient. The ability of Glean to pull in specific resources and provi ### 5 Cons or Disadvantages of Glean ##### 1. Improvement Needed Users note that **improvement is needed** in transparency, source controls, and accuracy for a better experience with Glean. [ See 3 mentions ](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=2315227&qs=pros-and-cons#reviews) See Related User Reviews ![RUSSELL K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RUSSELL K.") RK RUSSELL K. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Answers and Time Savings with Glean" What do you dislike about Glean? Glean delivers strong value, but better transparency, finer controls over sources, and smoother sharing would make it feel faster and more trustworthy ![Ján J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ján J.") JJ Ján J. Enterprise (\> 1000 emp.) 4.5/5 "Effortless company-wide searches with Glean" What do you dislike about Glean? Tagging documents remains a manual task. When a document becomes obsolete, you need to notify Glean about its status. ##### 2. Search Functionality Users find the **search functionality lacks precision** , often receiving broad results that complicate finding relevant information. [ See 2 mentions ](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=1163684&qs=pros-and-cons#reviews) See Related User Reviews SM Steven M. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive Knowledge Finder with Room for Improvement" What do you dislike about Glean? Sometimes the search results don't get exactly what I need. ![Savannah H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Savannah H.") SH Savannah H. Enterprise (\> 1000 emp.) 4.0/5 "Glean" What do you dislike about Glean? Sometimes the search results can be a bit too broad, and it takes a few extra steps to find the most relevant information. More advanced filtering opt ##### 3. Inadequate Filtering Users experience **inadequate filtering** , leading to broad search results and additional steps to find relevant information. [ See 1 mentions ](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=2228074&qs=pros-and-cons#reviews) See Related User Reviews ![Savannah H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Savannah H.") SH Savannah H. Enterprise (\> 1000 emp.) 4.0/5 "Glean" What do you dislike about Glean? Sometimes the search results can be a bit too broad, and it takes a few extra steps to find the most relevant information. More advanced filtering opt ##### 4. Lack of Information Users feel the lack of **transparency and control** in Glean affects trustworthiness and efficiency in critical tasks. [ See 1 mentions ](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=2398006&qs=pros-and-cons#reviews) See Related User Reviews ![RUSSELL K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RUSSELL K.") RK RUSSELL K. Enterprise (\> 1000 emp.) 5.0/5 "Effortless Answers and Time Savings with Glean" What do you dislike about Glean? Glean delivers strong value, but better transparency, finer controls over sources, and smoother sharing would make it feel faster and more trustworthy ##### 5. Limited Customization Users find the **limited customization** of Glean restrictive, sometimes leading to irrelevant search results. [ See 1 mentions ](https://www.g2.com/products/glean-technologies-glean/reviews?filters%5Bsentiment_snippet%5D=2446979&qs=pros-and-cons#reviews) See Related User Reviews ![Pranay S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pranay S.") PS Pranay S. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Information Discovery Across Tools" What do you dislike about Glean? Limited customization and occasional irrelevant search results. SM Steven M. Account Manager Marketing and Advertising Enterprise (\> 1000 emp.) 11/26/2025 "Intuitive Knowledge Finder with Room for Improvement" 4/5 What do you like best about Glean? I love how intuitive and easy to use Glean is, making my experience smooth and efficient. The ability of Glean to pull in specific resources and provide a comprehensive summary is incredibly handy, as it saves me time when accessing critical workplace knowledge. This feature allows me to quickly cross-reference and spot check for accuracy, ensuring the information I retrieve is reliable. Overall, Glean significantly improves my workflow by eliminating the need to sift through countless wiki pages and resources manually. Review collected by and hosted on G2.com. What do you dislike about Glean? Sometimes the search results don't get exactly what I need. Review collected by and hosted on G2.com. What problems is Glean solving and how is that benefiting you? I use Glean to search workplace knowledge, preventing me from digging through endless resources by providing quick access to needed information. It feels intuitive, easy to use, and pulls in resources for accuracy checking. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: Organic ![Ján J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ján J.") JJ Ján J. SQA Engineer Enterprise (\> 1000 emp.) 12/9/2025 "Effortless company-wide searches with Glean" 4.5/5 What do you like best about Glean? Glean adds a new tab as a homepage in my Chrome browser and immediately shows me the things I am currently working on. Very intuitive usage. Using on daily basis. Review collected by and hosted on G2.com. What do you dislike about Glean? Tagging documents remains a manual task. When a document becomes obsolete, you need to notify Glean about its status. Review collected by and hosted on G2.com. What problems is Glean solving and how is that benefiting you? For a company-wide cross team searches. Looking for an HR process, getting to know the infrastructure, getting familiar with a new API. Everything is searchable with Glean. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Pranay S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pranay S.") PS Pranay S. Risk analyst Enterprise (\> 1000 emp.) 1/8/2026 "Effortless Information Discovery Across Tools" 4.5/5 What do you like best about Glean? What I like best about Glean is its ability to quickly surface relevant information from across different tools, making it much easier to find what I need without wasting time searching in multiple places. Review collected by and hosted on G2.com. What do you dislike about Glean? Limited customization and occasional irrelevant search results. Review collected by and hosted on G2.com. What problems is Glean solving and how is that benefiting you? This tool helps me find information in a way that's easy to understand. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Savannah H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Savannah H.") SH Savannah H. Account Executive Enterprise (\> 1000 emp.) 8/11/2025 "Glean" 4/5 What do you like best about Glean? What I like best about Glean is how seamlessly it helps me find and access information across all my workplace apps. It saves time, reduces duplicated work, and makes collaboration more efficient. Review collected by and hosted on G2.com. What do you dislike about Glean? Sometimes the search results can be a bit too broad, and it takes a few extra steps to find the most relevant information. More advanced filtering options could improve the experience. Review collected by and hosted on G2.com. What problems is Glean solving and how is that benefiting you? Glean helps solve the problem of wasting time searching for information across multiple tools and platforms. As someone in sales, I need quick access to the latest product info, pricing, and customer data. Glean consolidates all that in one place, so I can find answers fast, respond to prospects more effectively, and focus on closing deals instead of digging through files. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/21/2026 "Fast, Accurate Responses with an Easy-to-Use Experience" 5/5 What do you like best about Glean? The ease of use. I can quickly send question or prompt and its able to give me the correct response in a fast timeframe. Review collected by and hosted on G2.com. What do you dislike about Glean? N/A I love the product and the only thing that could be better is having more access. Review collected by and hosted on G2.com. What problems is Glean solving and how is that benefiting you? Quick responses and detailed answers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 9/22/2025 "One-stop Search Across Slack, Jira, and Confluence" 5/5 What do you like best about Glean? The ability to search across all our workplace tools (Slack, Confluence, Jira, Gmail, Drive) from a single place saves me tons of time. Review collected by and hosted on G2.com. What do you dislike about Glean? Sometimes the search results take a few seconds to load, especially for older documents. Review collected by and hosted on G2.com. What problems is Glean solving and how is that benefiting you? 1. Finding information spread across multiple tools (Slack, Jira, Confluence, Gmail, Drive, etc.) without wasting time searching each one separately 2. Breaking knowledge silos — earlier info was stuck in teams or tools, now it’s discoverable across the org. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 10/16/2025 "Glean: Fast Answers, But Sometimes Inaccurate" 4.5/5 What do you like best about Glean? Glean is super helpful to get quick answers on various Questions Review collected by and hosted on G2.com. What do you dislike about Glean? Sometimes the answers are incorrect and the AI hallucinates. Review collected by and hosted on G2.com. What problems is Glean solving and how is that benefiting you? 1) We have multiple products with lots of changes. Glean helps to keep me updated. 2) Helps with some of the common FAQ's. Review collected by and hosted on G2.com. Show More 10/22/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mark C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark C.") MC Mark C. Sr. Manager, Digital Workplace & AI Strategy Enterprise (\> 1000 emp.) 6/7/2024 "Connecting Search and RAG AI to elevate Knowledge Management and Productivity" 4/5 What do you like best about Glean? The overall focus of Glean is more accutely focused on the user 'get in and get done', recognizing that search is not a destination, but a means to what the user really wants... the answer. Go links for short urls and quick recognition/recall, collections to create logical grouping and drive ownership and good points for data owners to currate content. The verification system is another offering that demonstrates the understanding that as we move foward with knowledge management and AI, garbage in IS garbage out and companies need to address it with easy to manage and use user interfaces that favor clarity and ease (again, lets make life easy for users to encourage useful and frequent updates) AI Apps are a game changer, the best company SME (Subject Matter Experts) are constrained on time and access so building an app that your best can keep updated and fed means your users can always have an SMA (Subject Matter AI/Assistant) on point and ready 24x7. The support staff is engaged and interested in helping to build a better experience, while doing their best to help us understand where things are headed and why they are the way they are. Review collected by and hosted on G2.com. What do you dislike about Glean? Search would be improved with greater sorting capabilities, right now relevance (which is not clear to the user) is the main factor but it would be a relative easy addition to allow users to SORT BY date (Z-A or A-Z) People, while hooked to identity management lacks some flexibility in manual overrides to deal with some user situations with off shore, contractors etc leading to some odd results or missing context Generative AI is still new and transforming at speed and scale. Keeping up with that pace of change is a significant challenge. Glean seems to struggle with completeness vs accuracy as the development team works out how to contend with how much data the backend LLMs can accept and not miss context or material. Analytics is a little inflexible but nothing that cant be fixed in the UI. Though you can download the CSV file and slice and dice however you wish, simply setting date ranges and getting clearer indicators that could help drive adoption or be useful reports to more easily email to department leads. Review collected by and hosted on G2.com. What problems is Glean solving and how is that benefiting you? Knowledge discovery and enablement which unlocks producitivity. With an active statistic showing that users spend almost 2 hours of a normal day simpling looking for the information and personnel they need to get work done, anything we can do to reduce that time puts users back to producitive work or provides greater opportunity for work/life balance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kelly G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelly G.") KG Kelly G. Associate Sourcer, Technology Enterprise (\> 1000 emp.) 4/17/2024 "Helps me quickly find the things I need to find!" 5/5 What do you like best about Glean? I like Gleans homepage. I frequently use it to click on items in the "recent" tab to have easy access to documents that I am working on. I also like that I can look up people in my company along with their tenure, location, reporting chain, etc. Laslty, I enjoy using the gleanbot to quickly find answers to almost everything. I have used other chat AI bots and this is the best one I've seen. Review collected by and hosted on G2.com. What do you dislike about Glean? My company is very concered about security, so I don't think we are getting the full use of glean because we do not have everything integrated (IE slack and email). This isn't really a glean issue per say, but I wish my company would allow this. Maybe after glean is more tenured and trusted in the market, this will be an option. Review collected by and hosted on G2.com. What problems is Glean solving and how is that benefiting you? Glean allows me to focus on my job without wasting time tracking down documents or questions that I have. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sarin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarin B.") SB Sarin B. Enterprise (\> 1000 emp.) 4/4/2024 "The best enterprise productivity tool that I've ever used!" 5/5 What do you like best about Glean? Answers! In a large enterprise, information is scattered across thousands of documents, Slack messages, JIRA tickets and what not. Previously, Glean search used to be a great tool to identify these which in itself saved time) but still one had to spend a lot of time to understand and "glean" the right information out from the results. But Glean Chat totally changed the game, with the ability to provide direct answers, saving hours of work at a time! I ended up using it multiple times daily, getting answers more than 90% of the time. Review collected by and hosted on G2.com. What do you dislike about Glean? I don't dislike anything about Glean Chat Review collected by and hosted on G2.com. What problems is Glean solving and how is that benefiting you? The best thing about Glean Chat is that it helps in finding the right answer from millions of internal documents and Slack conversations. It has saved me easily more than 100 hours so far. I also find it fascinating that I can ask questions about specific database table columns and values, and almost always there's a helpful answer available. Review collected by and hosted on G2.com. 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